POS Functions (Ingenico) - Hotels PDF

Contactless transactions up to 500.00 Contactless Card Antenna Printer F1: No Use F2: Transaction Menu F3: Merchant Menu F4: Configuration Number Keys Function Key Cancel Delete Enter Chip Card Slot Paper Feed Button SALE Card Present 1. Press any number or ENTER Key to start, 2. Enter the amount...

Contactless transactions up to 500.00 Contactless Card Antenna Printer F1: No Use F2: Transaction Menu F3: Merchant Menu F4: Configuration Number Keys Function Key Cancel Delete Enter Chip Card Slot Paper Feed Button SALE Card Present 1. Press any number or ENTER Key to start, 2. Enter the amount with decimal and press ENTER. 3. Press ENTER if amount is correct. If amount is incorrect press CANCEL. 4. Slide/Insert/Tap Contactless reader 5. If POS request for pin number, cardholder needs to enter pin number and press ENTER 6. If the transaction is approved the merchant copy will print. - PIN verified transactions will not require a signature. The sales draft will not contain a signature line. - All contactless transactions BZ$100/US$50 and below will not require a signature. The sales draft will not contain a signature line. - All other transactions will require a signature. 7. POS will prompt to print second copy; Press ENTER key to print this copy. In the event that merchant does not press the enter button to print slip, the POS will automatically print customer copy of draft after a couple seconds. 8. If second copy is not needed, press CANCEL NOTE: Avoid manually keying in transactions whenever possible. If you must manually key in a transaction, take a manual card imprint. www.belizebank.com Card not Present-Key entered (VISA/Mastercard) 1. Press any number or Enter Key to start, 2. Enter the amount with decimal and press ENTER. 3. Press ENTER if amount is correct. If amount is incorrect press CANCEL. 4. If the transaction is more than 500.00 wait for the message “Contactless Limit exceed” to disappear. 5. When the card symbols are displayed, immediately proceed to input the card numbers and press ENTER. 6. Enter expiration date and press ENTER 7. If the transaction is approved the merchant copy will print for cardholder to sign. 8. In the event that merchant does not press the enter button to print slip, the POS will automatically print customer copy of draft after a couple seconds. Card not present-Key entered( Amex Cards) 1. Press any number or Enter Key to start, 2. Enter the amount with decimal and press ENTER. 3. Press ENTER if amount is correct. If amount is incorrect press CANCEL. 4. If the transaction is more than 500.00 wait for the message “Contactless Limit exceeded” to disappear. 5. When the card symbols are displayed, immediately proceed to input the card numbers and press ENTER. 6. Enter expiration date and press ENTER 7. Select option 2-Card Present. 8. Insert the CVV2-This is a 4 digit security code that can be found on the front of the card right above the last four digits of the credit card number. 9. If the transaction is approved the merchant copy will print for cardholder to sign. 10. In the event that merchant does not press the enter button to print slip, the POS will automatically print customer copy of draft after a couple seconds. Inserting TIP (TIP must be entered after each transaction) Press F2 button (Transaction Menu) Press the Adjust option. If prompt for password Enter the password xxxx and press ENTER. 3. Enter invoice number on which tip will be entered. 4. It will display the transaction amount and press ENTER. It will then request the tip amount. Input tip amount and press ENTER. The pos will then prompt for a re-confirmation of the tip (input amount once again) and press ENTER. 1. 2. Refund- After the transaction has been settled Card Present 1. 2. 3. 4. 5. Press the key (F2) Select REFUND press ENTER Input default password (****), press ENTER Input amount, press enter Validate the transaction amount to be refunded, to confirm press the ENTER key or press the CANCEL key to cancel the process. 6. Insert card in chip reader or Tap contactless reader 7. Merchant copy will print. 8. Press ENTER key to print customer copy (if a customer copy is not needed, press CANCEL button) REPRINT 1. Press The key (F3) 2. Select REPRINT 3. Enter the invoice to reprint or press ENTER key for most recent transaction. 4. Press 1 for merchant copy; Press 2 for the client copy. VOID-(Before the transaction has been settled) 1. Press the Key ( F2) 2. Select VOID 3. Enter the password xxxx and press the ENTER key. 4. Input invoice number to be voided or simply press ENTER key for most recent transaction. 5. Validate the transaction information to be canceled, to confirm the cancellation press the ENTER key or press the CANCEL key to cancel the process. REPORTS: 1. Press F3 Key (Merchant Menu) 2. Select option 4-DETAIL REPORT and press ENTER 3. If merchant has dual currency Choose All and press ENTER SETTLE 1. Press the Key (F3) 2. Select Settle 3. Enter the password (xxxx) and press the ENTER key to continue. 4. Wait for the terminal to print the report with the following caption **SETTLE SUCCESS**. 5. If terminal does not print the previous message repeat the settle process. Key entered Press the key (F2) 1. Select REFUND press ENTER 2. Input default password (****), press ENTER 3. Input amount, press enter 4. Validate the transaction amount to be refunded, to confirm press the ENTER key or press the CANCEL key to cancel the process. 5. When the card symbols are displayed, immediately proceed to input the card numbers and press ENTER. 6. Enter expiration date and press ENTER 7. If the transaction is approved the merchant copy will print for cardholder to sign. 8. In the event that merchant does not press the ENTER button to print slip, the POS will automatically print customer copy of draft after a couple seconds.