AdventHealth Gordon EMS Policies and Procedures Test PDF

Abusive Language: Question 1: Which of the following is strictly prohibited in all AdventHealth Gordon EMS interactions? A. Discussing work-related matters B. Cursing, foul, or abusive language C. Maintaining normal voice levels D. Routine discussions about patients Qu...

Abusive Language: Question 1: Which of the following is strictly prohibited in all AdventHealth Gordon EMS interactions? A. Discussing work-related matters B. Cursing, foul, or abusive language C. Maintaining normal voice levels D. Routine discussions about patients Question 2: How should AdventHealth Gordon EMS personnel conduct themselves when interacting with patients, colleagues, and the public? A. In a casual and friendly manner B. With a focus on humor and lightheartedness C. In a respectful and professional manner D. With a focus on personal opinions and beliefs Question 3: What is the purpose of the directive regarding abusive and inappropriate language? A. To promote a casual work environment B. To provide clear guidelines for employee conduct C. To restrict communication between employees D. To encourage personal expression Question 4: Which of the following is permitted in routine discussions among EMS personnel? A. Sharing confidential patient information with the public C. Using offensive or derogatory language B. Discussing work-related matters within professional boundaries D. Making disrespectful comments about colleagues Question 5: What is the expected voice level for AdventHealth Gordon EMS personnel? A. Loud and enthusiastic B. Soft and whispering C. Normal and controlled D. Varied based on the situation Answer Key 1. B 2. C 3. B 4. B 5. C Cell phone and telephone usage: Question 1 Which of the following is a permissible reason for making a long-distance telephone call at AdventHealth Gordon EMS? A. Personal conversation with a family member B. Essential EMS business C. Placing an online order for personal items D. Checking sports scores Question 2 How should cell phones be used while on duty at AdventHealth Gordon EMS? A. Cell phones should be used freely for personal calls and texting. B. Cell phones should be on loud ringer mode during patient care. C. Cell phones should be placed on silent or vibrate mode and only used for patient care-related calls. D. Cell phones are prohibited from being brought on duty. Question 3 What is the policy regarding the use of station telephones for personal business? A. Personal calls are unlimited and can be made at any time. B. Personal calls are limited to ten minutes and can only be made when other lines are free.  C. Personal calls are prohibited. D. Personal calls can be made at any time, but must be limited to five minutes. Question 4 Under what circumstances can a driver text message while operating an emergency vehicle? A. During low-traffic conditions. B. When the vehicle is stopped at a red light. C. Under no circumstances. D. When there is a passenger to assist with driving. Question 5 What is the consequence of violating the long-distance and telephone/cell phone use policy? A. A verbal warning. B. Corrective action and potential financial responsibility. C. No consequences. D. Immediate termination. Answer Key 6. B 7. C 8. B 9. C 10. B Documentation and Data Management: AdventHealth EMS Documentation Process - Test Questions Multiple Choice Instructions: Choose the best answer for each question. 11. What is the scope of this directive? o a. All AdventHealth EMS services o b. AdventHealth Gordon EMS only o c. All hospital staff documentation o d. None of the above 12. What is the purpose of this directive? (Select all that apply) o a. To outline the PCR documentation process for Gordon EMS o b. To specify the billing vendor for AdventHealth EMS o c. To define the role of the Data Manager o d. To establish disciplinary actions for incomplete documentation 13. When must all PCRs be completed and validated? o a. Within 24 hours of call completion o b. By the end of the shift assignment o c. As soon as possible after the call o d. Both b and c 14. Where is EMS personnel prohibited from taking documentation? o a. Home o b. Secondary stations o c. Ambulances o d. Both b and c 15. In what section of the PCR is documentation required if the patient cannot sign? o a. Section I o b. Section II o c. Section III - Billing Authorization o d. No documentation is required 16. What document is used to obtain insurance information for billing purposes? o a. Face sheet o b. Blue form (Medicare/Medicaid) o c. Transfer forms o d. All of the above 17. What should EMS personnel leave at the receiving facility for continuity of care? o a. A copy of the PCR o b. An EMS Field Actions Report o c. Both a and b o d. Neither a nor b 18. Who is responsible for checking all paperwork before the end of shift?  o a. EMT/Paramedic who ran the call o b. Crew member o c. Shift leadership o d. Agency Data Manager 19. What is the minimum validity score required for a submitted PCR? o a. 80 o b. 90 o c. 95 o d. 100 20. Which department is responsible for checking the thoroughness of PCR narratives? o a. Billing o b. Data Management o c. Shift leadership o d. None of the above Answer Key 21. b 22. a, c, d 23. d 24. d 25. c 26. d 27. c 28. c 29. c 30. b EMS Policy: Test Questions for AdventHealth Gordon EMS Question 1 Which of the following best describes the primary purpose of AdventHealth Gordon EMS? A. To provide emergency medical services to Gordon County residents only.  B. To offer pre-hospital care and transport services to meet the healthcare needs of Gordon County. C. To serve as a profit-generating entity for AdventHealth Gordon Hospital. D. To conduct medical research and develop new treatment protocols. Question 2 According to the directive, what is the core value that guides AdventHealth Gordon EMS’s commitment to patients? A. Efficiency and speed B. Unconditional love, sympathy, and compassion C. Profitability and financial sustainability D. Technological advancement in medical care Question 3 Which of the following best reflects AdventHealth Gordon EMS’s commitment to staff? A. Prioritizing individual achievements over teamwork B. Encouraging a competitive work environment C. Fostering a supportive and respectful work culture D. Maximizing staff productivity at all costs Question 4 What is the primary focus of AdventHealth Gordon EMS’s commitment to good business? A. Generating maximum profit for the hospital A. Providing high-quality care while being financially responsible C. Minimizing expenses to increase profit margins D. Outcompeting other EMS agencies in the area Question 5 Which of the following best summarizes the mission of AdventHealth Gordon EMS? A. To be the largest EMS agency in Georgia  B. To provide basic life support services to the community C. To deliver exceptional patient care with compassion and Christian values D. To focus solely on emergency medical care Answer Key 31. B 32. B 33. C 34. B 35. C General Rules and Regulations: Test Questions for AdventHealth Gordon EMS Question 1 Which of the following best describes the primary purpose of AdventHealth Gordon EMS? A. To provide emergency medical services to Gordon County residents only. B. To offer pre-hospital care and transport services to meet the healthcare needs of Gordon County. C. To serve as a profit-generating entity for AdventHealth Gordon Hospital. D. To conduct medical research and develop new treatment protocols. Question 2 According to the directive, what is the core value that guides AdventHealth Gordon EMS’s commitment to patients? A. Efficiency and speed B. Unconditional love, sympathy, and compassion C. Profitability and financial sustainability D. Technological advancement in medical care Question 3 Which of the following best reflects AdventHealth Gordon EMS’s commitment to staff? A. Prioritizing individual achievements over teamwork B. Encouraging a competitive work environment C. Fostering a supportive and respectful work culture D. Maximizing staff productivity at all costs Question 4 What is the primary focus of AdventHealth Gordon EMS’s commitment to good business? A. Generating maximum profit for the hospital A. Providing high-quality care while being financially responsible C. Minimizing expenses to increase profit margins D. Outcompeting other EMS agencies in the area Question 5 Which of the following best summarizes the mission of AdventHealth Gordon EMS? A. To be the largest EMS agency in Georgia B. To provide basic life support services to the community C. To deliver exceptional patient care with compassion and Christian values D. To focus solely on emergency medical care Answer Key 36. B 37. B 38. C 39. B 40. C Mission Statement: Question 1 What is the primary purpose of AdventHealth Gordon EMS? A. To provide emergency medical services to patients outside of Gordon County. B. To offer pre-hospital care and transport exclusively for non-emergency cases. C. To meet the healthcare needs of the Gordon County community through emergency and non-emergency services. D. To conduct medical research and develop new treatment protocols. Question 2 Which core value drives AdventHealth Gordon EMS’s commitment to patients? A. Efficiency and speed in patient care. B. Unconditional love, sympathy, and compassion for patients. C. Profitability and financial sustainability. D. Technological advancement in medical care. Question 3 How does AdventHealth Gordon EMS foster a positive work environment? A. By prioritizing individual achievements over teamwork. B. By encouraging a competitive atmosphere among staff. C. By promoting cooperation, respect, and support among staff. D. By maximizing staff productivity at all costs. Question 4 What is the primary focus of AdventHealth Gordon EMS’s commitment to good business? A. Generating maximum profit for the hospital. B. Balancing high-quality patient care with financial responsibility. C. Minimizing expenses to increase profit margins. D. Outcompeting other EMS agencies in the area. Question 5 What is the overall mission of AdventHealth Gordon EMS? A. To be the largest EMS agency in Georgia. B. To provide basic life support services to the community. C. To deliver exceptional patient care with compassion and Christian values. D. To focus solely on emergency medical care. Answer Key 41. C 42. B 43. C 44. B 45. C Performance Improvement: Question 1 What is the primary purpose of the Quality Assessment/Improvement program at AdventHealth Gordon EMS? A. To punish employees for errors in patient care. B. To monitor, review, and improve the delivery of pre-hospital care services. C. To increase patient satisfaction scores. D. To reduce the number of patient transports. Question 2 Which type of quality assessment is designed to identify problems or potential problems during the course of patient care? A. Prospective B. Concurrent C. Retrospective D. Reporting/Feedback Question 3 How are changes in system design implemented as a result of quality assessment activities? A. Through unilateral decisions by management. B. Through a process determined jointly by system participants. C. By a committee of randomly selected employees. D. Based solely on patient feedback. Question 4 What is the expected behavior of all employees regarding the QA/PI programs? A. Optional participation. B. Full cooperation. C. Limited involvement. D. Opposition to the programs. Question 5 What are the potential consequences of failing to comply with this directive? A. A written warning. B. Disciplinary action. C. Mandatory retraining. D. No consequences. Answer Key 46. B 47. B 48. B 49. B 50. B Shared Responsibilities: Question 1 According to the directive, who is ultimately responsible for patient care on an EMS call? A. The paramedic on the scene. B. All certified EMS personnel on the unit. C. The EMT with the most experience. D. The medical director. Question 2 If a medication error occurs during transport, who is typically held accountable? A. The paramedic administering the medication. B. All EMS personnel on the unit. C. The EMT driving the ambulance. D. The medical director. Question 3 The directive emphasizes the importance of: A. Individual responsibility. B. Teamwork and shared responsibility. C. Paramedic authority. D. Medical director oversight. Question 4 In the event of a disagreement between EMS personnel on scene, who should take charge? A. The person with the highest rank. B. The person with the most experience. C. The person most appropriately trained for the situation. D. The person who has been on the job the longest. Question 5 The directive clarifies that EMTs are: A. Relieved of responsibility for their actions under paramedic supervision. B. Still responsible for their actions, even under paramedic supervision. C. Not allowed to administer medications. D. Required to have the same level of training as paramedics. Answer Key 51. B 52. A 53. B 54. C 55. B Shift Changes: Question 1 What is the primary purpose of the shift change policy? A. To ensure patient safety during shift changes. B. To promote an orderly and efficient shift change process. C. To define the roles and responsibilities of each crew member. D. To establish guidelines for staffing levels during emergencies. Question 2 Ambulance personnel are expected to be at the start of their shift. A. In uniform and ready for duty B. At home and ready to respond C. At the hospital and ready for assignment D. In the ambulance and ready for dispatch Question 3 If an employee must stay over past their scheduled shift due to understaffing, what is the maximum allowable time? A. 4 hours B. 6 hours C. 8 hours D. 12 hours Question 4 Who has the primary responsibility for patient care on an ambulance? A. The paramedic B. The EMT C. The vehicle operator D. Both the paramedic and EMT Question 5 What information should the previous shift vehicle operator provide to the relief vehicle operator? A. Patient care information from the last call B. Personal information about the crew members C. Information about street changes and radio malfunctions D. The location of the ambulance keys Question 6 What is the responsibility of the oncoming technician regarding equipment and supplies? A. To rely on the previous technician's report B. To check all equipment and supplies within 15 minutes of the start of the shift C. To assume that all equipment and supplies are in good condition D. To only check critical equipment and supplies Question 7 Where do shift changes typically occur? A. At the nearest hospital B. At the patient's location C. At the headquarters station D. At the discretion of the crew Question 8 What action should be taken if a crew station is found in an unacceptable condition? A. Ignore the issue and continue with the shift B. Report the issue to the supervisor C. Clean the station before starting the shift D. Assign the task to the lowest-ranking crew member Answer Key 56. B 57. A 58. C 59. D 60. C 61. B 62. C 63. B Vehicle Operations: 1. What is the purpose of this directive? A. To establish operator requirements B. To direct vehicle operations for AdventHealth EMS C. To determine response types for emergency operations D. To report accidents involving EMS vehicles Answer: B 2. What kind of responses are considered emergency operations? A. Any response to the scene or the hospital B. Any response considered true or potentially true emergencies C. Any response deemed an emergency in nature D. All of the above Answer: D 3. What is the main responsibility of the driver of an EMS vehicle during emergency operations? A. To drive as fast as possible to the scene or hospital B. To operate the vehicle safely and with due regard C. To use the siren and lights at all times D. To avoid using escorts or traveling in convoys Answer: B 4. What must drivers do when approaching a stopped school bus with red lights flashing? A. Slow down and proceed with caution B. Come to a complete stop C. Change lanes to pass the bus D. Continue driving as normal Answer: B 5. When is it appropriate to use emergency warning lights at an emergency scene? A. Whenever possible to warn the public B. If there are no other lights available C. To protect the safety of all personnel, patients, and the public D. Only when responding to a true emergency Answer: C 6. What is the goal for all EMS personnel from dispatch to being en route? A. 60 seconds B. 90 seconds C. 2 minutes D. 5 minutes Answer: B 7. What guidelines must be followed regarding patient restraint and seat belt use? A. All persons must wear seat belts except during patient treatment B. Patients must wear seat belts but personnel do not have to C. At all times the EMS crew and/or any person riding in the forward passenger compartment will be restrained by using the unit mounted lap and shoulder belts D. Usage of seat belts is optional and up to the discretion of the driver Answer: C 8. What should drivers do when backing up the ambulance? A. Choose the most qualified public safety employee available to assist B. Make a complete survey of the space cushion around all four sides of the vehicle C. Use a spotter when necessary D. All of the above Answer: D 9. When is an ambulance considered to be in non-emergency operation? A. Anytime it is not responding to a true emergency B. When responding to the hospital with lights and sirens C. Anytime it is parked or sitting idle D. None of the above Answer: A 10. What should drivers do when encountering a red light, stop sign, stopped school bus, or railroad crossing? A. Come to a complete stop B. Slow down and proceed with caution C. Use emergency lights and sirens to proceed through the intersection D. Change lanes to avoid the obstruction Answer: A Uniforms and Personal Appearance: Question 1 The primary purpose of the uniform policy is to: A. Ensure employee comfort. B. Promote a professional image. C. Protect employees from harm. D. All of the above. Question 2 What is the required footwear for AdventHealth Gordon EMS personnel? A. Black boots or black shoes with black insignias or logos. B. Any black footwear. C. Brown leather shoes. D. Athletic shoes. Question 3 Which of the following is NOT permitted as an undershirt? A. Black t-shirt. B. Gray t-shirt. C. White t-shirt. D. Tank top. Question 4 What is the policy regarding jewelry for AdventHealth Gordon EMS personnel? A. No jewelry is allowed. B. Excessive jewelry and piercings are prohibited. C. All types of jewelry are permitted. D. Only wedding rings are allowed. Question 5 When is it acceptable to not wear a full uniform? A. During downtime from 1700 hours to 0830. B. When washing trucks in excessive heat. C. Both A and B. D. Neither A nor B. Question 6 Where must a full uniform be worn at all times between 0830 and 1700 Monday through Friday? A. At all AdventHealth Gordon EMS stations. B. At AdventHealth Gordon EMS Headquarters Station #1. C. At the discretion of the employee. D. Only when responding to calls. Question 7 What is the consequence of not complying with the uniform policy? A. A verbal warning. B. Disciplinary action. C. Loss of pay. D. No consequences. Answer Key 64. B 65. A 66. D 67. B 68. C 69. B 70. B