Podcast
Questions and Answers
What is the primary purpose of the uniform policy?
What is the primary purpose of the uniform policy?
What is the required footwear for AdventHealth Gordon EMS personnel?
What is the required footwear for AdventHealth Gordon EMS personnel?
Which of the following is NOT permitted as an undershirt?
Which of the following is NOT permitted as an undershirt?
What is the policy regarding jewelry for AdventHealth Gordon EMS personnel?
What is the policy regarding jewelry for AdventHealth Gordon EMS personnel?
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When is it acceptable to not wear a full uniform?
When is it acceptable to not wear a full uniform?
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Where must a full uniform be worn at all times between 0830 and 1700 Monday through Friday?
Where must a full uniform be worn at all times between 0830 and 1700 Monday through Friday?
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What is the consequence of not complying with the uniform policy?
What is the consequence of not complying with the uniform policy?
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Which of the following is strictly prohibited in all AdventHealth Gordon EMS interactions?
Which of the following is strictly prohibited in all AdventHealth Gordon EMS interactions?
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How should AdventHealth Gordon EMS personnel conduct themselves when interacting with patients, colleagues, and the public?
How should AdventHealth Gordon EMS personnel conduct themselves when interacting with patients, colleagues, and the public?
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What is the purpose of the directive regarding abusive and inappropriate language?
What is the purpose of the directive regarding abusive and inappropriate language?
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Which of the following is permitted in routine discussions among EMS personnel?
Which of the following is permitted in routine discussions among EMS personnel?
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What is the expected voice level for AdventHealth Gordon EMS personnel?
What is the expected voice level for AdventHealth Gordon EMS personnel?
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Which of the following is a permissible reason for making a long-distance telephone call at AdventHealth Gordon EMS?
Which of the following is a permissible reason for making a long-distance telephone call at AdventHealth Gordon EMS?
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How should cell phones be used while on duty at AdventHealth Gordon EMS?
How should cell phones be used while on duty at AdventHealth Gordon EMS?
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What is the policy regarding the use of station telephones for personal business?
What is the policy regarding the use of station telephones for personal business?
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Under what circumstances can a driver text message while operating an emergency vehicle?
Under what circumstances can a driver text message while operating an emergency vehicle?
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What is the consequence of violating the long-distance and telephone/cell phone use policy?
What is the consequence of violating the long-distance and telephone/cell phone use policy?
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What is the scope of this directive?
What is the scope of this directive?
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What is the purpose of this directive? (Select all that apply)
What is the purpose of this directive? (Select all that apply)
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When must all PCRs be completed and validated?
When must all PCRs be completed and validated?
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Where is EMS personnel prohibited from taking documentation?
Where is EMS personnel prohibited from taking documentation?
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In what section of the PCR is documentation required if the patient cannot sign?
In what section of the PCR is documentation required if the patient cannot sign?
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What document is used to obtain insurance information for billing purposes?
What document is used to obtain insurance information for billing purposes?
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What should EMS personnel leave at the receiving facility for continuity of care?
What should EMS personnel leave at the receiving facility for continuity of care?
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Who is responsible for checking all paperwork before the end of shift?
Who is responsible for checking all paperwork before the end of shift?
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What is the minimum validity score required for a submitted PCR?
What is the minimum validity score required for a submitted PCR?
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Which department is responsible for checking the thoroughness of PCR narratives?
Which department is responsible for checking the thoroughness of PCR narratives?
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Which of the following best describes the primary purpose of AdventHealth Gordon EMS?
Which of the following best describes the primary purpose of AdventHealth Gordon EMS?
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According to the directive, what is the core value that guides AdventHealth Gordon EMS's commitment to patients?
According to the directive, what is the core value that guides AdventHealth Gordon EMS's commitment to patients?
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Which of the following best reflects AdventHealth Gordon EMS's commitment to staff?
Which of the following best reflects AdventHealth Gordon EMS's commitment to staff?
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What is the primary focus of AdventHealth Gordon EMS's commitment to good business?
What is the primary focus of AdventHealth Gordon EMS's commitment to good business?
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Which of the following best summarizes the mission of AdventHealth Gordon EMS?
Which of the following best summarizes the mission of AdventHealth Gordon EMS?
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What is the primary purpose of the shift change policy?
What is the primary purpose of the shift change policy?
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Ambulance personnel are expected to be at the start of their shift.
Ambulance personnel are expected to be at the start of their shift.
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If an employee must stay over past their scheduled shift due to understaffing, what is the maximum allowable time?
If an employee must stay over past their scheduled shift due to understaffing, what is the maximum allowable time?
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Who has the primary responsibility for patient care on an ambulance?
Who has the primary responsibility for patient care on an ambulance?
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What should drivers do when backing up the ambulance?
What should drivers do when backing up the ambulance?
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When is it appropriate to use emergency warning lights at an emergency scene?
When is it appropriate to use emergency warning lights at an emergency scene?
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Study Notes
Abusive Language Policy
- Prohibition of cursing, foul, or abusive language in all interactions.
- Required respectful and professional conduct towards patients, colleagues, and the public.
- Directive aims to provide clear guidelines for employee conduct, not to restrict communication.
- Routine discussions among EMS personnel can include work-related matters, provided they stay within professional boundaries.
- Expected voice levels for personnel should be normal and controlled.
Cell Phone and Telephone Usage
- Long-distance calls at EMS are permitted for essential business purposes only.
- Cell phones should be on silent or vibrate mode for patient-related calls while on duty.
- Personal calls from station telephones are limited to ten minutes and when other lines are free.
- Text messaging while driving an emergency vehicle is prohibited under any circumstances.
- Violating telephone usage policies can result in corrective action and potential financial responsibility.
Documentation and Data Management
- Directive applies to all AdventHealth EMS services.
- Outlines the PCR documentation process, defines the role of the Data Manager, and specifies consequences for incomplete documentation.
- All PCRs must be completed within 24 hours of call completion.
- Documentation is prohibited outside of designated areas like secondary stations and ambulances.
- Required documentation in PCR includes sections for patient consent when unable to sign.
EMS Policy and Mission Statement
- Mission includes offering pre-hospital care to meet Gordon County healthcare needs.
- Core value prioritizes unconditional love, sympathy, and compassion for patients.
- Commitment to a supportive and respectful work culture is emphasized.
- Balancing high-quality care with financial responsibility is a focus in business practices.
- Overall mission includes delivering exceptional patient care grounded in compassion and Christian values.
General Rules and Regulations
- Assurance of providing emergency services tailored to Gordon County residents.
- Shared responsibility among all certified EMS personnel for patient care.
- EMS personnel retain accountability for actions under paramedic supervision.
- In case of disagreements, the best-trained individual for the situation should lead.
Shift Changes
- Shift change policy emphasizes patient safety and orderly processes during transitions.
- Personnel must report for duty in uniform and ready to perform tasks.
- Maximum allowable overtime for understaffing extends to 8 hours.
- The vehicle operator must impart patient information to the relieving crew member.
- An inspection of equipment and supplies is mandatory within 15 minutes of the shift start.
Vehicle Operations
- Directive aims to direct vehicle operations for AdventHealth EMS.
- Emergency operations encompass any true emergency response.
- Drivers are responsible for operating vehicles safely during emergencies.
- Complete stops are required upon encountering school buses with red lights flashing.
- Guidelines enforce seatbelt usage for all personnel and patients during transport.
Uniforms and Personal Appearance
- Uniform policy promotes a professional image and requires specific attire for EMS personnel.
- Black boots or shoes with insignias are mandated as footwear.
- Undershirts must adhere to color guidelines; tank tops are not allowed.
- Jewelry is limited to prevent excessive adornment, with only wedding bands permitted.
- Full uniforms are required to be worn at all times on duty, with specified exceptions for downtime.
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Description
Test your knowledge about the policies regarding abusive language in AdventHealth Gordon EMS interactions. This quiz focuses on appropriate conduct during interactions with patients, colleagues, and the public. Ensure you're familiar with the guidelines to maintain a respectful environment.
