Nature Of Communication PDF

TOPIC 1 NATURE OF COMMUNICATION 2 What is the video clip telling us? ▸ Basic sounds and utterances (oral) ▸ Characters for writing were developed (written) ▸ Symbols (cave drawings, hand signals, body stances) ▸ Communication evolved into something fas...

TOPIC 1 NATURE OF COMMUNICATION 2 What is the video clip telling us? ▸ Basic sounds and utterances (oral) ▸ Characters for writing were developed (written) ▸ Symbols (cave drawings, hand signals, body stances) ▸ Communication evolved into something fast and sophisticated. ▸ Principle: Be clear when sending a message to a receiver. 3 What is Communication? ▸ Latin word: comunicare (to share / to make common) ▸ The exchange of ideas from one person to another ▸ Aim: to express or send a thought or message 4 Nature of Communication ▸ Two-way process – one needs to communicate with somebody he/she knows in order for him/her to receive a feedback or reaction she expects ▸ Continuing process – it is a cycle, and it will continue until both parties decide to stop ▸ Communication may be formal or informal depending on the situation ▸ Most of the communication is done in a non-verbal manner and only a few percent is done in a verbal manner ▸ Communication can be personal or impersonal depending on the relationship of the sender to the receiver 5 Nature of Communication Proxemics ▸ the study of space and how we use it ▸ how it makes us feel more or less comfortable ▸ how we arrange objects and ourselves in relation to space Proxemic communication ▸ a form of nonverbal communication or body language in which messages are conveyed from one person to another by the changing space that separates them during a conversation 6 Nature of Communication ▸ Personal Territory 1. Public space - characterizes how close we sit or stand to someone, like a public figure or public speaker (12 - 25 feet) 2. Social space - you're probably in if you're talking to a colleague or a customer at work (4 - 12 feet) 3. Personal space - talking to friends or family (1 - 4 feet) 4. Intimate space - is for people who you are very close to (less than a foot away) 7 Factors to consider BEFORE delivering the message 1. Content – what type of message is going to be delivered? 2. Climate ▸ Positive – easier to express thoughts/feelings, solve problems, and come up with good decisions ▸ Negative – tension and uneasiness 3. Tuning in – finding out how the other person processes and stores the information that he/she receives 8 Factors to consider BEFORE delivering the message TUNING IN 3 Sensory Process Types 1. Visual – retain a good picture of the message in their mind; store pictures 2. Auditory – learn through listening; depend on speaking to learn; store sound 3. Kinesthetic – organize and make sense of information through tactile or kinesthetic; store touch sensations 9 Factors to consider BEFORE delivering the message SENSORY PROCESS TYPES A. Visual Let me tell you how the marketing strategy looks like to me. Do you see what I mean? Was he able to get the picture? The students need a clearer vision of the plan. 10 Factors to consider BEFORE delivering the message SENSORY PROCESS TYPES B. Auditory This is what his suggestion sounds like to me. That word rings a bell. Is she hearing what I mean? To maintain good production, the workers need to have more harmony in this factory. They are not in tune to this. 11 Factors to consider BEFORE delivering the message SENSORY PROCESS TYPES C. Kinesthetic Here’s what it feels like to me. Were they able to grasp my message? I am facing a rough situation. He is dealing with a heavy burden. What happened was a weighty issue. 12 Factors to consider BEFORE delivering the message VISUAL Do you see what I mean? Are you able to get the picture? AUDITORY Are you hearing what I mean? KINESTHETIC Are you able to grasp my message? 13 According to studies, people don’t use the same sensory words, but they do tend to use one sensory process about 70% of the time. 14 Factors to consider BEFORE delivering the message 4. Nonverbal communication – delivering the message without the use of words Body language Proxemics Paralanguage - the nonlexical component of communication by speech (intonation, pitch and speed of speaking, hesitation noises, gesture, and facial expression); the HOW you say something Presuppositions - is an implicit assumption about the world or background belief relating to an utterance whose truth is taken for granted in discourse Cultural and environmental conditions 15 “John forgot to call Mary.” ▸ has a presuppositional inference that John was supposed to call Mary ▸ It is intuitively clear that this is not the main point the speaker wants to make by the utterance. She stopped smoking.” ▸ She used to smoke.