Foundations of Interpersonal Communication PDF

Foundationsof Interpersonal Communication Part1:Benefits andElements ENCO 2103 Instructor: Ms. ‘Ainul Nadiah Abd Ghani  Benefits of Studying Interpersonal Communication Personal Benefits: Professional Benefits: Enhances one-on-one Crucial skill for workplace...

Foundationsof Interpersonal Communication Part1:Benefits andElements ENCO 2103 Instructor: Ms. ‘Ainul Nadiah Abd Ghani  Benefits of Studying Interpersonal Communication Personal Benefits: Professional Benefits: Enhances one-on-one Crucial skill for workplace communication success effectiveness Essential for job interviews, team Builds stronger relationships building, and meetings (dating, marriage, parenting) Highly valued by employers Improves daily interactions (97% emphasise communication with various individuals skills) Reduces anxiety, Promotes employee growth and depression, and loneliness organisational success Personal Benefits in Detail Strengthens close relationships Develops connections cherished in life Shapes worldview through relationship experiences Improves conflict resolution (e.g., in marriages) Enhances ability to engage with diverse individuals Fosters more satisfying daily interactions Professional Benefits in Detail Demonstrates value to employers Considered a top skill in hiring decisions Facilitates effective oral and written communication Supports diversity in the workforce Aids in addressing organisational issues Enhances team-building and organiational success Critical for various fields: business, medical, general workforce  Defining Interpersonal Communication Interpersonal communication is the verbal and nonverbal interaction between two (or sometimes more than two) interdependent people. Key Characteristics: Involves at least two individuals Includes both verbal and nonverbal elements Emphasises interdependence between communicators Circular rather than linear in nature Simultaneous sending and receiving of messages Elements of Interpersonal Communication: Source-Receiver Source-Receiver: Each person acts as both sender and receiver Interpersonal Competence: Ability to communicate effectively Includes knowledge of appropriate topics and nonverbal behaviour Positively correlates with college success and job satisfaction Encoding-Decoding: Encoding: Producing messages (speaking, writing) Decoding: Understanding messages (listening, reading) Code-Switching: Adapting language style to different situations  Elements of Interpersonal Communication: Messages and Channels Messages: Channels: Signals received by senses (auditory, Medium through which messages visual, tactile, etc.) pass Can be intentional or unintentional Often multiple channels used Include metamessages (messages about simultaneously other messages) Examples: face-to-face, telephone, Feedback: Messages sent back to the email, social media speaker about their communication Feedforward: Information provided before the primary message  Feedback Feedforward Focus on the past Focus on the future Comments on previous work Suggests what to do next time Can lead to people feeling judged Focuses on the task, not the person Points out problems Expands possibilities Can be an “information dump” Is particular Doesn’t offer a plan of action Helps an employee create a specific plan for improvement  Elements of Interpersonal Communication: Noise and Context Noise: Anything that distorts a message Context: Environment influencing Physical noise: External interference (e.g., communication background sounds) Physical dimension: Tangible Physiological noise: Internal barriers (e.g., environment hearing loss) Temporal dimension: Time and Psychological noise: Mental interference sequence of events (e.g., biases) Social-Psychological dimension: Semantic noise: Differences in meaning Status, roles, and norms systems Cultural dimension: Cultural beliefs and customs  Elements of Interpersonal Communication: Effects and Ethics Effects: Consequences of communication on Ethics: Study of right and wrong in participants communication Cognitive effects: Changes in thinking Objective view: Universal standards Affective effects: Changes in attitudes, Subjective view: Context-dependent values, and emotions standards Behavioural effects: Changes in actions Consideration of ethical dimensions in all communication acts  Key Takeaways Interpersonal communication is crucial for personal and professional success It involves complex interplay of various elements Effective communication requires awareness of these elements Continuous improvement in communication skills leads to better relationships and career prospects Ethical considerations are integral to all interpersonal interactions Adapting to different contexts and reducing noise enhances communication effectiveness