Brightline Product Training PDF

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20 40 60 80 100 120 140 160 180 200 220 240 260 280 300 320 340 360 380 400 420 440 460 480 500 520 540 560 580 10 10 20 20 DEAL_NUMBE 30 Care Free Elite CONTRACT_NUMBER_ 30 40 40 VEHICLE SERVICE AGREEMENT 50 50 SCHEDULE PAGE 60 60 70 70 80 AGREEMENT HOLDER EMAIL ADDRESS 80 90 CUSTOMER_NAME_CUSTOMER_NAME_CUSTOMER_NAME_C CUSTOMER_EMAIL_ADDRESS_CUSTOMER 90 100 ADDRESS TELEPHONE 100 110 CUSTOMER_ADDRESS_1_CUSTOMER_ADDRESS_1_CUSTOM CUSTOMER_PHONE_CUSTOMER_PHONE_ 110 120 CITY STATE ZIP CODE 120 130 CUSTOMER_CITY_CUSTOMER_CITY CUSTOMER_STATE CUSTOMER_POSTAL_CO 130 140 140 150 SELLER SELLER CODE 150 160 DEALER_NAME_DEALER_NAME_DEALER_NAME_DEALER_NA DEALER_NUMBER_DEALER_NUMBER_DEA 160 170 ADDRESS TELEPHONE 170 180 DEALER_ADDRESS_LINE_1_DEALER_ADDRESS_LINE_1_DEA DEALER_PHONE_NUMBER_DEALER_PH 180 SAMPLE 190 CITY STATE ZIP 190 200 DEALER_CITY_DEALER_CITY_DEAL DEALER_STATE_DE DEALER_POSTAL_CODE 200 210 210 220 LIENHOLDER 220 230 LIENHOLDER_NAME_LIENHOLDER_NAME_LIENHOLDER_NAM 230 240 240 ADDRESS TELEPHONE 250 250 LIENHOLDER_ADDRESS_LIENHOLDER_ADDRESS_LIENHOLD LIENHOLDER_PHONE_LIENHOLDER_PH 260 260 270 CITY STATE ZIP 270 280 LIENHOLDER_CITY_LIENHOLDER_CI LIENHOLDER_STAT LIENHOLDER_POSTAL_C 280 290 290 300 VEHICLE PURCHASE PRICE 300 310 ODOMETER MILEAGE ON AGREEMENT PURCHASE DATE 9999999 $9,999,999.99 310 320 AGREEMENT PURCHASE DATE AGREEMENT PURCHASE PRICE AGREEMENT TERMS OF PAYMENT: 320 330 5/2/2023 $9,999,999.99 PAID IN FULL PAYMENT PLAN FINANCED LEASED 330 340 YEAR MAKE MODEL VEHICLE IDENTIFICATION NUMBER 340 350 9999999 VEHICLE_MAKE_VE VEHICLE_MODEL_V VIN_VIN_VIN_VIN_VIN_VIN_VIN_VIN_VIN 350 360 360 370 Agreement Term Months 9999999 Agreement Term Miles 9999999 370 380 DEDUCTIBLE: $9,999,999.99 380 Expiration Date 05/02/2023 Expiration Mileage 9999999 390 Disappearing Deductible 390 400 400 WA Residents only: By initialing this box, You acknowledge that You have 410 SURCHARGES: COMMERICAL USE BRAKE ROTORS reviewed with the Seller all product coverage sub-sections of this Agreement 410 420 which discloses Coverages, Exclusions, General Provisions, Cancellation, Your 420 Responsibilities, Limit of Liability, Transfer provisions, and the Implied 430 430 QUALIFIED LIFT/DROP Initials Warranty and Cancellation sections of the WA State Disclosure. Pre-existing 440 conditions and consequential damages are not covered under this Agreement. 440 450 450 460 460 470 470 480 THIS IS NOT AN AUTOMOBILE PHYSICAL DAMAGE OR AUTOMOBILE INSURANCE CONTRACT 480 490 490 500 WHEN COVERAGE BEGINS AND ENDS: COVERAGE BEGINS UPON THE AGREEMENT PURCHASE DATE LISTED ON THE SCHEDULE PAGE. 500 510 COVERAGE ENDS AT 12:00 MIDNIGHT ON THE EXPIRATION DATE LISTED ON THE SCHEDULE PAGE OR WHEN THE VEHICLE’S ODOMETER 510 520 REACHES THE EXPIRATION MILEAGE LISTED ON THE SCHEDULE PAGE, WHICHEVER OCCURS SOONER. 520 530 530 540 YOU ARE NOT REQUIRED TO ENTER INTO THIS AGREEMENT IN ORDER TO PURCHASE, LEASE, OR OBTAIN FINANCING FOR A VEHICLE. You should read 540 550 this Agreement carefully. It contains the entire Agreement between You and Us. It takes precedence over any other written or oral statements made to You with respect to 550 this Agreement. This is a service Agreement, not a warranty. Review "Special State Disclosures and Requirements" for any rights, privileges and conditions that govern this 560 560 570 570 580 Agreement in Your state. Any modification(s), alteration(s) or change(s) to the preprinted terms and conditions is/are invalid and of no force or effect. If the 580 590 Vehicle is ineligible for coverage, the Administrator will notify You within thirty (30) days of the Administrators receipt of the Agreement. You acknowledge 590 600 Your understanding of and agree to the DISPUTE RESOLUTION/ARBITRATION AGREEMENT AND CLASS ACTION WAIVER section in this Agreement. Refer 600 610 to the DISPUTE RESOLUTION/ARBITRATION AGREEMENT AND CLASS ACTION WAIVER section for opt-out instructions. This Agreement is based on 610 620 information You provided in this Schedule Page. You acknowledge Your understanding of the limited applicability of the federal Magnuson Moss Warranty 620 630 Act as set out in this Agreement. 630 640 640 CUSTOMER_SIGNATURE_Y1_ DEALER_SIGNATURE_Y1_X1_ 650 650 660 660 05/02/2023 670 670 Customer Signature C Seller Signature D Date 680 680 690 690 700 AUTHORIZATION IS REQUIRED PRIOR TO THE COMMENCEMENT OF ALL REPAIRS! 700 710 FOR NATIONWIDE CLAIMS CALL: (855) 292-9309 710 720 720 730 P a g e |1 SAC-CF ELITE 12-2020 730 740 740 750 750 760 760 770 770 780 20 40 60 80 100 120 140 160 180 200 220 240 260 280 300 320 340 360 380 400 420 440 460 480 500 520 540 560 580 780  20 40 60 80 100 120 140 160 180 200 220 240 260 280 300 320 340 360 380 400 420 440 460 480 500 520 540 560 580 10 10 20 DEFINITIONS 20 30 30 40 ADMINISTRATOR – Smart AutoCare, P.O. Box 852770 Richardson, TX 75085. 40 50 AGREEMENT HOLDER, YOU, YOUR – The purchaser of this Agreement. 50 60 AGREEMENT – This vehicle service Agreement. 60 70 BREAKDOWN/MECHANICAL BREAKDOWN –The failure of a Covered Part under normal service due to defects in material or workmanship. 70 80 A Covered Part has failed when it can no longer perform the function for which it was designed solely because of its condition and not 80 90 90 100 because of the action or inaction of any non-covered parts. 100 110 COMMERCIAL USE – A Commercial Use vehicle is defined as a vehicle registered to a business and/or for business purposes. Vehicles that 110 120 are used in excess of manufacturers G.V.W. Vehicles used for construction purposes, delivery purposes, commercial towing, commercial farm 120 130 operation, tow trucks, snowplows, any type of emergency vehicles, volunteer public service(s), motor pool vehicles, rental, taxi cabs, livery 130 140 or for excessive hauling and pulling are excluded from coverage hereunder. This does not include rideshare i.e. Uber or Lyft. 140 COVERED PART – The eligible parts listed in the Coverage section of this Agreement and the Maintenance, Fluids And Supplies Coverage 150 150 160 160 170 section. The listed parts must be factory installed equipment on Your Vehicle or replacement parts meeting the manufacturer’s specifications. 170 180 DEDUCTIBLE – The amount indicated on the Schedule Page that You must pay for the repair of a Breakdown. A Deductible only applies to a 180 SAMPLE 190 Mechanical Breakdown. The Deductible does not apply to other coverages such as emergency roadside assistance, substitute 190 200 transportation or trip interruption coverage, or maintenance, fluids, and supplies. 200 210 DISAPPEARING DEDUCTIBLE – Your Deductible, as listed on the Schedule Page, which is waived in its entirety, should You return to the 210 220 220 230 original Seller listed on Your Agreement for repair of a Breakdown. 230 240 NORMAL WEAR AND TEAR – Wear and Tear is defined as damage to a component that has not failed but does not meet the manufacturer's 240 250 tolerances or specifications. Reduction in operating performance of a Covered Part which exceeds the published tolerances allowed by the 250 260 manufacturer will not be considered Normal Wear and Tear. 260 270 PRE-EXISTING – A condition and/or failure that within all reasonable mechanical probability and mechanical fitness existed prior to the 270 280 Agreement Purchase Date. 280 290 290 300 QUALIFIED LIFT DROP – Vehicles with lift kits under 6 inches or drops under 4 inches. 300 310 REPAIR FACILITY – A licensed Repair Facility (licensed as a retail merchant to perform mechanical repairs) authorized by the Administrator 310 320 to perform repair services under this Agreement. 320 330 SCHEDULE PAGE – The numbered document which is part of this Agreement where information regarding You, Your Vehicle, and coverage 330 340 options is shown. 340 350 350 360 SERVICE CONTRACT PROVIDER, WE, US, AND OUR (OBLIGOR) – Smart AutoCare P.O. Box 852770 Richardson, TX 75085 855-292-9309 in all 360 370 states except: FL. 370 380 FL – SERVICE CONTRACT PROVIDER, WE, US, AND OUR (OBLIGOR) – Lyndon Southern Insurance Company, 10751 Deerwood 380 390 Park Blvd. Suite 200, Jacksonville, Florida 32256 (800) 888- 2738 FL License No. 03698. 390 400 SELLER – The dealership from whom You purchased this Agreement. 400 410 TERM – The maximum number of months or miles, whichever comes first, indicated on the Schedules Page that this Agreement shall be in 410 420 420 430 force. 430 440 VEHICLE – The Vehicle covered by the terms and conditions of this Agreement as listed on the Schedule Page. 440 450 460 EMERGENCY ROADSIDE ASSISTANCE COVERAGE 450 460 470 FOR EMERGENCY ROADSIDE ASSISTANCE COVERAGE YOU MUST CALL 1- 888-246-2014 470 480 The following are covered emergencies, subject to the one hundred dollar ($100) per occurrence limit. Roadside Assistance is available 24 480 490 490 500 hours a day/365 days a year anywhere in the United States (including Alaska & Hawaii) and Canada. The following non-accident related 500 510 services are available up to a maximum benefit of one hundred dollars ($100) per incident: 510 520 Towing Assistance - When towing is necessary, the Vehicle will be towed to the nearest qualified Repair Facility or to another 520 530 location requested by the driver of the Vehicle. 530 540 Flat Tire Assistance - Service consists of the removal of the Vehicle’s flat tire and its replacement with the spare tire located with 540 550 550 560 the Vehicle, or the service provider will drive You to the closest tire store for repair. 560 570 Fuel, Oil, Fluid and Water Delivery Service - An emergency supply of fuel (3 gallons), oil, fluid, and water will be delivered if the 570 580 Vehicle is in immediate need. You must pay for the fuel or other fluid when it is delivered. 580 590 Lock-out Assistance – If Your keys are locked inside the Vehicle, assistance will be provided to gain entry into the Vehicle. 590 600 Battery Assistance – If battery failure occurs, a jump start will be provided to start Your Vehicle. 600 610 610 620 ROADSIDE ASSISTANCE 620 630 Your coverage begins on the Agreement Purchase Date shown on the Schedule Page and terminates on the expiration of the Term of Your 630 640 Agreement shown on the Schedule Page. You will only have to pay for any non-covered expenses or costs in excess of Your one hundred 640 650 dollar ($100) per occurrence maximum. 650 660 660 670 All of the Roadside Assistance benefits are provided by Auto Knight Motor Club, Inc., Administrative Office located at: 10751 Deerwood Park 670 680 Blvd., Ste. 200, Jacksonville, FL 32256, (888) 246-2014. Call the toll‐free number at 1‐888‐246‐2014 and a service vehicle will be dispatched 680 690 690 700 to assist You. Important: Please be with Your Vehicle when the service provider arrives, unless it is unsafe to remain with the Vehicle, as the 700 710 service provider cannot service an unattended Vehicle. In the event that service is not obtainable through Auto Knight Motor Club, Inc., You 710 720 will receive an authorization number to receive a refund of payments made according to Your program benefit and coverage limits for 720 730 services received independently. You must first contact Auto Knight Motor Club, Inc., for authorization to obtain independent services. 730 740 740 750 750 760 760 770 P a g e | 2 SAC-CF Elite 12-2020 770 780 20 40 60 80 100 120 140 160 180 200 220 240 260 280 300 320 340 360 380 400 420 440 460 480 500 520 540 560 580 780  20 40 60 80 100 120 140 160 180 200 220 240 260 280 300 320 340 360 380 400 420 440 460 480 500 520 540 560 580 10 10 20 The following items are not included as part of the Roadside Assistance benefit: Coverage shall not be provided in the event of emergencies 20 30 resulting from the use of intoxicants or narcotics, or the use of the Vehicle in the commission of a felony. Cost of parts, replacement keys, 30 40 fluids, lubricants, fuel, material, additional labor relating to towing, or the cost of installation of products. Non- emergency towing or 40 50 other non-emergency service. Non-emergency mounting or removing of snow tires or chains. Shoveling snow from around a Vehicle, tire 50 60 60 70 repair, extrication or winching, motorcycles, trucks over one-and-a-half-ton capacity, antique vehicles (meaning vehicles over 20 years old 70 80 or out of manufacture for 10 years or more), taxicabs, limousines, or other commercial vehicles. Recreational Vehicles (RVs), camping 80 90 trailers, travel trailers, or any vehicles in tow. Any and all taxes or fines. Damage or disablement due to collision, fire, flood, or vandalism. 90 100 Towing from or repair work performed at a service station, garage, or repair shop. Towing services provided by anyone other than a 100 110 licensed service provider or garage; vehicle storage charges; a second tow for the same disablement. Service on a Vehicle that is not in a 110 120 safe condition to be towed or serviced or that may result in damage to the Vehicle if towed or serviced. Towing or service on roads not 120 130 130 140 regularly maintained, such as sand beaches, open fields, forests, and areas designated as not passable due to construction, etc. Towing at 140 150 the direction of a law enforcement officer relating to traffic obstruction, impoundment, abandonment, illegal parking, or other violations 150 160 of law. Repeated service calls for a Vehicle in need of routine maintenance or repair. Services received independently from Auto Knight 160 170 Motor Club, Inc., without prior authorization from Auto Knight Motor Club, Inc. Only one (1) disablement for the same service type during 170 180 any seven (7) day period will be accepted. THIS IS NOT A ROADSIDE ASSISTANCE REIMBURSEMENT SERVICE. 180 SAMPLE 190 190 200 COVERAGE 200 210 A. COVERAGE 210 220 220 230 230 240 At the sole discretion of the Administrator, in the event of a Breakdown, We will repair or replace, or have repaired or replaced any of Your 240 250 Vehicle’s components, except for those listed under “WHAT IS NOT COVERED” in this Agreement, less the Deductible (if applicable). In case 250 260 of Breakdown, You must follow the procedures in, “HOW TO FILE A CLAIM.” At the sole discretion of the Administrator, We will pay up to 260 270 270 280 the manufacturer’s suggested retail price for a part. Replacement may be made with new, remanufactured or used parts, which are of a 280 290 like kind and quality comparable with the original design specifications and wear tolerances of Your Vehicle. At the sole discretion of the 290 300 Administrator, We will pay up to the Repair Facility’s published hourly labor rate multiplied by the appropriate operation time as published 300 310 in a national labor rate time guide. At the sole discretion of the Administrator, We reserve the right to request Your Vehicle be moved to 310 320 another Repair Facility. 320 330 330 340 B. HOW TO FILE A CLAIM 340 350 (1) Take immediate action to prevent further damage. This Agreement will not cover damage caused by not securing a timely repair 350 360 of the failed component. 360 (2) If it is dangerous to operate Your Vehicle, or if operating Your Vehicle may cause further damage, You must have the Vehicle 370 370 380 380 390 towed (refer to Roadside Assistance section). 390 400 (3) Take Your Vehicle back to the Seller, or any Repair Facility, or You may contact the Administrator at 855-292-9309 for assistance. 400 410 (4) The Repair Facility must call the Claim Department at 800-242-7316 for approval prior to repairing or cleaning any parts. 410 420 (5) The Repair Facility must provide an estimate of parts and labor costs in order to obtain approval. No claim payments will be made 420 430 if the Claim Department has not issued a claim approval reference number prior to repairing, replacing, or cleaning any parts. 430 440 (6) You must authorize any charge(s) necessary to determine cause of failure. This includes necessary diagnostic and tear down 440 450 450 460 charges. If it is determined that the failure does not constitute a Breakdown under the terms of this Agreement, You must pay for 460 470 all diagnostic, tear down and repair charges. 470 480 (7) You must cooperate in Our investigation of any Breakdown. You must allow Us to inspect Your Vehicle if We ask to do so. We have 480 490 no obligation to inspect Your Vehicle or to certify its condition before or after covered repairs are completed. 490 500 (8) You must, upon request, show Us and/or the Repair Facility all sales receipts, invoices, or work orders showing that the Vehicle 500 510 has been properly serviced or maintained according to manufacturer’s specifications and/or provide documentation to prove 510 520 520 530 ownership of the Vehicle. 530 540 (9) Within thirty (30) days of the repair, You or Repair Facility must furnish Us with copies of the repair order and other reque sted 540 550 receipts or documents. You must submit an explanation of the Breakdown and repairs including an itemized, dated repair order 550 560 and paid receipt(s), including any paid receipt(s) for substitute transportation and, if applicable, emergency roadside assistance 560 570 expenses. All receipts must be in Your name and must show the date(s), Vehicle description, and odometer reading at the time of 570 580 the Breakdown, and Your Agreement number. 580 590 590 600 (10) We would like to contact You regarding the status and progress of Your claim via a text message. During Your initial claim contact 600 610 with the Administrator, You will be asked to confirm Your acceptance of receiving text messages. You can opt-out of receiving text 610 620 messages at any time by contacting the Administrator at 855-292-9309 or “Text STOP to end.” 620 630 640 MAINTENANCE, FLUIDS, AND SUPPLIES COVERAGE 630 640 650 A. Brake Pad/Shoe Coverage – Replacement of one (1) set of the Vehicle’s front and rear brake pads/shoes per year during the Term 650 660 660 670 of this Agreement. 670 680 B. Brake Rotor/Drum Coverage – When the Brake Rotors box is checked on the Schedule Page, this Agreement will provide for one 680 690 (1) repair or replacement of one (1) set of brake rotors (four (4) rotors) during the Term of the Agreement. 690 700 C. Battery Coverage – One (1) non-hybrid/non-electric vehicle battery replacement per year during the Term of this Agreement, or the 700 710 difference between the manufacturer’s pro‐rated reimbursement and the total cost of the non‐hybrid/non‐electric Vehicle battery 710 720 replacement. 720 Headlamp Coverage – Unlimited replacement of the headlamps during the Term of this Agreement (IMPACT DAMAGE NOT 730 730 740 D. 740 750 COVERED, DOES NOT INCLUDE REPLACEMENT FOR FOGGED OR HAZY HEADLIGHT LENSES). 750 760 760 770 P a g e | 3 SAC-CF Elite 12-2020 770 780 20 40 60 80 100 120 140 160 180 200 220 240 260 280 300 320 340 360 380 400 420 440 460 480 500 520 540 560 580 780  20 40 60 80 100 120 140 160 180 200 220 240 260 280 300 320 340 360 380 400 420 440 460 480 500 520 540 560 580 10 10 20 E. Belts and Hoses Coverage – Replacement of the engine belts and hoses including: vacuum pump belt, serpentine belt, power steering 20 30 belt, alternator belt, supercharger belt, air intake recirculation pump belt, air conditioner belt, water pump belt, heater hose, bypass 30 40 hose, throttle body hose, upper and lower radiator hoses, air conditioning hose, power steering pressure and return hose, air hose, 40 50 50 60 washer hoses, vacuum hoses, and fuel hoses during the Term of the Agreement. 60 70 F. Electrical Coverage – Unlimited coverage of fuses, interior and exterior light bulbs including turn signal bulbs, engine compartment 70 80 lights, running lights, fog lights, stop lights, backup lights, license plate lights, parking lights, trunk light, dome light, courtesy light, 80 90 visor light, map light, and glove box light during the Term of the Agreement. 90 G. Windshield Wiper Blade Coverage – Replacement of one (1) set of windshield wiper blades or inserts per year during the Term of 100 100 110 110 120 this Agreement. 120 130 H. Wheel Alignment Coverage – One (1) wheel alignment during the Term of this Agreement. 130 140 I. Diagnostics Coverage – We will pay for reasonable, necessary, and customary diagnostics charges incurred in conjunction with a 140 150 covered repair, not to exceed the labor time published in a nationally recognized labor guide such as Mitchell or Alldata. 150 160 160 170 DIAGNOSTIC/TEARDOWN TIME WILL NOT BE PAID IF THE DIAGNOSIS IDENTIFIES A MECHANICAL BREAKDOWN THAT IS NOT 170 180 COVERED UNDER THIS SERVICE CONTRACT OR FOR THOSE CONDITIONS WHERE THE PROPER REPAIR IS READILY APPARENT TO 180 SAMPLE 190 THE NORMAL SENSES OF SIGHT, TOUCH, SMELL AND/OR SOUND. 190 200 J. Fluid Coverage – We will pay for the replacement of necessary fluid, oil, grease, lubricant, and approved air conditioning refrigerant 200 210 that must be replaced in conjunction with a covered repair. 210 220 220 230 K. Shop Supplies – In the event the manufacturer does not cover shop supplies; this Agreement will provide coverage up to a limit of 230 240 fifteen dollars ($15) per occurrence. 240 250 250 260 KEY COVERAGE 260 270 270 280 A. COVERAGE & CONDITIONS 280 290 290 300 300 310 In the event Your key(s)/key fob(s)/remote(s) become inoperable, lost, or stolen, We will repair eligible key(s)/key fob(s)/remote(s) under 310 320 the terms, conditions, and limitations set forth in this Agreement. All non-working key(s)/key fob(s)/remote(s) must be made available to 320 330 the Seller or to Us for inspection. The Seller will be paid as soon as an appropriate repair order is received by Us from the Seller. The 330 340 Agreement Holder is not responsible for any out of pocket expense other than costs in excess of $5,000 throughout the Term of the 340 350 350 360 Agreement. We shall not provide any key(s)/key fob(s)/remote(s) itself. Further, We do not in any way warrant or guaranty, whether express 360 370 or implied, any replacement key(s)/key fob(s)/remote(s) obtained by You and/or paid for by Us. 370 380 380 390 Eligible Key(s)/Key Fob(s)/Remote(s) means one of the key(s)/key fob(s)/remote(s) provided to You at the time of Vehicle’s original delivery. 390 400 B. LIMIT OF COVERAGE LIABILITY 400 410 410 420 Up to $5000 total Limit of Coverage Liability for key(s)/key fob(s)/remote(s) replacement coverage under this Agreement. 420 430 C. EXCLUSIONS 430 440 440 450 This Agreement does NOT provide coverage for any of the following parts or services: 450 460 (1) Any replacement key(s)/key fob(s)/remote(s) made without the Administrator’s prior authorization. 460 470 (2) Any key(s)/key fob(s)/remote(s) repair or replacement covered by warranty, recall, or acknowledgement of responsibility issued 470 480 by the manufacturer of the eligible key(s)/key fob(s)/remote(s) to be replaced. 480 490 (3) Any damages or loss whatsoever, whether consequential, direct, or otherwise, resulting from the failure or loss of a 490 500 programmed key(s)/key fob(s)/remote(s). 500 510 510 520 (4) Commercial Use vehicles. 520 530 D. HOW TO FILE A CLAIM 530 540 540 550 To obtain key(s)/key fob(s)/remote(s) replacement benefits under this Agreement, You must comply with the following conditions: 550 560 (1) All claims must be reported to Us as soon as reasonably possible. Contact the Administrator 855-292-9309. 560 570 (2) If You are within a 45-mile radius of the Seller, You must return there to have replacement key(s)/key fob(s)/remote(s)e cut and 570 580 programmed. If You are outside the 45-mile radius, You may go to any appropriate franchise dealer. 580 590 (3) The Seller must fax a copy of the original repair order to the Administrator for final payments. 590 600 (4) If it is necessary for You to go to non-originating dealer, You shall call the Administrator for prior approval before replacing the 600 610 610 620 key(s)/key fob(s)/remote(s). You will pay non-originating dealer for the replacement key(s)/key fob(s)/remote(s) and will be 620 630 reimbursed upon receipt of all repair orders, sales invoices, and/or other relevant or appropriate documentation, as may 630 640 reasonably be requested by Us or the Administrator. 640 650 (5) We would like to contact You regarding the status and progress of Your claim via a text message. During Your initial claim contact 650 660 with the Administrator, You will be asked to confirm Your acceptance of receiving text messages. You can opt-out of receiving a 660 670 670 680 text message at any time by contacting the Administrator at 855-292-9309 or “Text STOP to end.” 680 690 CONVENIENCE COVERAGE 690 700 700 710 A. SUBSTITUTE TRANSPORTATION COVERAGE 710 720 If Your Vehicle requires repair due to a Breakdown, even when that part is covered by a factory warranty, We will pay for car rental 720 730 reimbursement up to fifty dollars ($50) per day for every eight (8) hours, (or portion thereof), of labor time required to complete the 730 740 740 750 repair, up to a maximum of seven (7) days, or a total not to exceed three hundred and fifty dollars ($350). To qualify for the first day(s) 750 760 reimbursement, the Vehicle must be inoperable or unsafe to drive requiring that it be retained by the Repair Facility overnight or the 760 770 P a g e | 4 SAC-CF Elite 12-2020 770 780 20 40 60 80 100 120 140 160 180 200 220 240 260 280 300 320 340 360 380 400 420 440 460 480 500 520 540 560 580 780  20 40 60 80 100 120 140 160 180 200 220 240 260 280 300 320 340 360 380 400 420 440 460 480 500 520 540 560 580 10 10 20 covered repair must exceed a minimum of four (4) hours labor, as defined in the current year manufacturer or other accredited flat rate 20 30 repair manual. This coverage does not apply to the time waiting for parts, services, weekends, or other delays beyond the control of the 30 40 Repair Facility or the Administrator. Car Rental will be reimbursed only upon receipt of an invoice from a licensed car rental agency. No 40 50 deductible will apply to this benefit. 50 60 60 70 B. TRIP INTERRUPTION COVERAGE 70 80 In the event that the Breakdown of a part covered by this Agreement occurs more than one hundred (100) miles from Your home and results 80 90 90 100 in a Repair Facility keeping Your Vehicle overnight, We will reimburse You up to seventy five dollars ($75.00) per day for a maximum of 100 110 three (3) days for receipted lodging and restaurant expenses incurred by You between the date of the Breakdown and the date on which the 110 120 repairs are completed. The total benefit per Breakdown occurrence shall not exceed two-hundred and twenty-five dollars ($225.00). 120 130 130 140 YOUR RESPONSIBILITIES 140 150 150 160 A. MAINTENANCE REQUIREMENTS 160 170 170 180 180 SAMPLE 190 You must keep all fluids at proper levels and have Your Vehicle checked and serviced in accordance with the manufacturer’s 190 200 recommendations as outlined in the Owner’s Manual provided by the manufacturer of Your Vehicle. NOTE: Your Vehicle Owner’s Manual 200 210 lists different servicing recommendations based on Your individual driving habits and climate conditions. You are required to follow the 210 220 220 230 maintenance schedule that applies to Your conditions. Failure to follow the manufacturer’s recommendations that apply to Your specific 230 240 conditions may result in the denial of coverage. 240 250 250 260 B. PROOF OF MAINTENANCE LOG 260 270 It is required that You retain “Proof” of maintenance for the service and/or repair work on Your Vehicle, regardless if work was performed 270 280 by You or a Repair Facility. “Proof” means repair orders from a Repair Facility or a self-maintained log that has corresponding “purchase 280 290 receipts” for all maintenance performed, including the current mileage at the time service was performed. The self- maintained log 290 300 300 310 without corresponding “purchase receipts” is not acceptable “proof” of maintenance. Repair order must be readable and understandable, 310 320 with customer complaint and repair diagnosis, parts, labor hours, vehicle identification number, date, vehicle mileage, Your name and 320 330 signature, Repair Facility name, address and phone number, repair totals, Deductible (if applicable), and method of payment to satisfy 330 340 the repair order. “Proof” of maintenance and/or Your self-maintained log with corresponding receipts, may be requested by the 340 350 Administrator for related repairs. 350 360 360 370 C. EMERGENCY REPAIRS - (non-business hours only) 370 380 Emergency repairs are only those repairs, which, if not performed, would render Your Vehicle inoperable or unsafe to drive and impair 380 390 390 400 its future operation. If emergency repairs covered by this Agreement are required outside the Seller’s or Administrator’s business hours, 400 410 (hours of claims operations are 6am- 12am CST 7 days a week), You should deliver Your Vehicle to a Repair Facility and have the necessary 410 420 repairs performed at a reasonable and customary charge. On the next business day, You should report the repairs to the Administrator 420 430 for reimbursement, You will be required to provide repair order/invoice for review. 430 440 440 450 460 WHAT IS NOT COVERED 450 460 470 A. PARTS AND SERVICES NOT COVERED: 470 480 480 490 This Agreement does NOT provide coverage for any of the following parts or services: 490 500 (1) Maintenance of any kind, including cleaning, except as otherwise listed under "MAINTENANCE, FLUIDS, AND SUPPLIES 500 510 COVERAGE." 510 520 (2) Any Vehicle body parts or paint. 520 530 (3) Interior adjustment, and wear items including but not limited to buttons, carpet, water leaks, dash pad, door and window handles, 530 540 knobs, rearview mirror (glass, housing, housing contents), and trim. 540 550 550 560 (4) Exterior adjustment and wear items including but not limited to glass, service adjustments for body parts, bright metal, bumpers, 560 570 body panels, door handles, latches, hinges, moldings, outside ornamentation, convertible or vinyl tops, rust, sheet metal, side- 570 580 view mirrors (glass, housing, housing contents), air and water leaks, weather-strip, wheel covers/ornaments, wind noise, and 580 590 physical damage to alignment, bumper, or body parts. 590 600 (5) Service adjustments/cleaning, contaminated fuel system, air conditioning recharge, electronic transmitting and receiving devices 600 610 610 620 failure due to battery loss of capacity, battery cables, relays, hardware, bolts and fasteners, exhaust system (including catalytic 620 630 converter), manual clutch, pressure plate throw out bearings, clutch master or slave cylinder, manual transmission clutch disc and 630 640 lining, shock absorbers, spark plugs and wires, squeaks or other noises, tires, tune-ups, wheel studs, friction materials, and glass. 640 650 (6) Filters, lubricants, coolants, and refrigerants will be covered only if replacement is required in connection with a covered 650 660 Breakdown as stated in “"MAINTENANCE, FLUIDS, AND SUPPLIES COVERAGE.” 660 670 (7) A replacement part not supplied by the Vehicle manufacturer unless it is of a kind and quality comparable with the design 670 680 680 690 specifications and wear tolerances of the Vehicle manufacturer. 690 700 (8) Cases, housing, engine block and cylinder heads are covered only if damaged by the failure of an internally lubricated part. 700 710 (9) All non-factory installed electronics. 710 720 (10) Hybrid batteries including DC converter/inverter and the vehicle control unit (VCU). 720 730 (11) Seals and Gaskets on Covered Parts are not covered for premature failure on vehicles with over 150,000 miles on the odometer 730 at the time of failure. After 150,000 miles seals and gaskets will be covered only if required in conjunction with a covered repair. 740 740 750 750 760 760 770 P a g e | 5 SAC-CF Elite 12-2020 770 780 20 40 60 80 100 120 140 160 180 200 220 240 260 280 300 320 340 360 380 400 420 440 460 480 500 520 540 560 580 780  20 40 60 80 100 120 140 160 180 200 220 240 260 280 300 320 340 360 380 400 420 440 460 480 500 520 540 560 580 10 10 20 B. VEHICLES NOT COVERED: 20 30 This Agreement does NOT provide coverage for any of the following Vehicles: 30 40 (1) Vehicles not certified for sale within the United States, salvaged vehicles, vehicles that have been declared a total loss, and 40 50 50 60 vehicles that have been sold for scrap. 60 70 (2) Trucks or vans with a Gross Vehicle Weight (GVW) in excess of 13,300 lbs. 70 80 (3) Vehicles used for construction purposes, delivery purposes, commercial towing, commercial farm operation, volunteer public 80 90 service(s), snow plowing, rental, motor pool vehicles, or any type of emergency vehicle. Vehicles that are used in excess of 90 100 manufacturers G.V.W. or for excessive hauling and pulling are excluded from coverage hereunder. Tow trucks, taxi cabs, for-hire 100 vehicles, livery vehicles, and Ride Share Vehicles are specifically excluded from coverage hereunder 110 110 120 120 130 (4) Vehicles used for on or off-road racing or vehicles which are equipped or used for towing in excess of what is recommended by 130 140 the manufacturer. Vehicles with modifications or alterations to the powertrain, exhaust system and suspension that do not meet 140 150 manufacturer's specifications or are not approved by the vehicle manufacturer, including but not limited to the failure of any 150 160 custom or add-on part, all frame or suspension modifications not recommended by manufacturer, lift kits over 6 inches, drops 160 170 exceeding 4 inches, any tire that is IN EXCESS OF 35” and/or not recommended by the original manufacturer if it creates an 170 180 180 odometer/speedometer variance of greater than 4%, trailer hitches (unless factory installed). Also not covered are any emissions SAMPLE 190 190 200 and/or exhaust systems modifications, engine modifications, transmission modifications, and/or drive axle modifications, which 200 210 includes any performance modifications. 210 220 (5) Electric Vehicles and 10 or 12 cylinder vehicles. 220 230 230 240 C. CONDITIONS NOT COVERED 240 250 This Agreement does NOT provide coverage under any of the following circumstances/conditions: 250 260 (1) Any repair(s) and/or replacement(s) not authorized by Us prior to the commencement of any repair(s) or for loss, damage, or 260 expense arising from or incurred in connection with repairs performed without receipt of prior authorization from Us. 270 270 280 280 290 (2) Loss, damage, or expense resulting directly or indirectly from an intentional, dishonest, fraudulent, criminal, or illegal act 290 300 committed by You, Your employee or agent, or occurring due to confiscation or repossession. 300 310 (3) A breakdown caused by accident, civil commotion or riot, nuclear contamination, physical damage, collision (including roadbed 310 320 collision) or upset, glass breakage, earthquake, explosion, falling objects, fire or smoke, flood, fluid contamination, freezing, fuel 320 330 contamination, fuels containing more than 10% ethanol, Biofuel, hail, lightening, malicious mischief, oil contamination, rust or 330 340 340 350 corrosion, theft or larceny, vandalism, water, water contamination, windstorm, and other external forces or events. 350 360 (4) Breakdown of any part which the United States Environmental Protection Agency (EPA) has determined to be emission related, 360 370 which is included on a current list published by the EPA of such parts, and which is within the EPA time and mileage emissions 370 380 warranty period. 380 390 (5) Any loss, damage, or expense normally covered by a standard automobile insurance policy including personal or property liability 390 400 400 410 coverages, comprehensive coverages, or uninsured motorist coverages. 410 420 (6) When the responsibility for the repair lies with an insurance policy, manufacturer and/or dealer customer assistance program, or 420 430 any warranty from the manufacturer, such as extended drivetrain, major component or full coverage warranties, or a repairer’s 430 440 guarantee/warranty, or any third-party guarantee or vehicle service agreement. Or if the manufacturer has announced its 440 450 responsibility through any means, including public recalls, and factory service campaigns. 450 460 460 470 (7) The repair or replacement of a Covered Part that any manufacturer warranty or any other coverage or other reason the 470 480 manufacturer, importer, distributor, seller, or repairer of the Vehicle will repair or replace the part at its expense or at a reduced 480 490 cost. Sole coverage for such repairs or replacements shall rest with the manufacturer or other coverage provider. This does not 490 500 apply to notices that do not provide manufacturer or other coverage provider payment, such as tool or repair directives without 500 510 coverage, or acknowledgement of a known or common failure that has no coverage, but rather is just a notification that potentially 510 520 520 530 saves time in diagnosis and/or repair. 530 540 (8) Breakdown of a Covered Part caused by a non-Covered Part. 540 550 (9) Components or parts which have not failed or resulted in a Breakdown but are replaced based on the Repair Facility’s 550 560 recommendation. 560 570 (10) A breakdown caused by negligence, misuse, or improper servicing or failure by You to perform manufacturer 570 580 required/recommended maintenance services. 580 590 590 600 (11) A Breakdown caused by the lack of proper and necessary amounts of coolants or lubricants, or resulting from carbon, 600 610 contaminate(s) and contamination of fluids, environmental damage, foreign object(s), rust or corrosion, sludge, salt, or due to 610 620 leaking fluids, fuels, coolants, or lubricants from non-covered parts. Any repair or replacement of any Covered Part if a 620 630 Breakdown/Mechanical Breakdown has not occurred. Gradual reduction in operating performance is not covered unless it exceeds 630 640 the published tolerances allowed by the manufacturer. Valves, valve guides, valve seals, and/or piston rings are not covered if the 640 purpose of such is simply to raise the engine’s compression, performance, or to reach acceptable oil consumption. 650 650 660 660 670 (12) A breakdown of any part if the odometer is inoperative for more than one (1) month or one thousand (1,000) miles or has been 670 680 tampered with or has been disconnected subsequent to Your purchase of the Vehicle. 680 690 (13) Damage caused by Your failure to take reasonable precautions to prevent damage when an apparent problem exists (e.g., change 690 700 in engine temperature condition, unusual noises, leaking fluids, shaking, unusual shifting, illuminated warning lights, etc.). 700 710 (14) A breakdown or repair occurring outside the United States, its territories and possessions, or Canada. 710 720 720 730 (15) Any fees or expenses charged for the disposal, cleanup, neutralization, removal, treatment, or detoxification of environmentally 730 740 unsafe materials. 740 750 750 760 760 770 P a g e | 6 SAC-CF Elite 12-2020 770 780 20 40 60 80 100 120 140 160 180 200 220 240 260 280 300 320 340 360 380 400 420 440 460 480 500 520 540 560 580 780  20 40 60 80 100 120 140 160 180 200 220 240 260 280 300 320 340 360 380 400 420 440 460 480 500 520 540 560 580 10 10 20 (16) If the information provided by You, or the Repair Facility cannot be verified as accurate or is found to be deceptively inaccurate. 20 30 (17) Incidental or consequential damages, except as expressly provided otherwise in this Agreement, loss of use, loss of time, storage 30 40 charges, inconvenience, and commercial loss. 40 50 (18) Any Pre-Existing condition including any Covered Part that was broken, worn beyond serviceable limits, or 50 making noise at the time of purchase, or any component or system that was not functioning properly upon 60 60 70 70 80 the first attempt to operate. 80 90 (19) Failure occurring from operating on any surface other than Federal, State, County, City, or Municipality paved roads or highways. 90 AGREEMENT GENERAL PROVISIONS 100 100 110 110 120 120 130 A. AGREEMENT GENERAL PROVISIONS 130 140 (1) You agree to assist Us in enforcing Your rights against any manufacturer or Repair Facility that may have responsibility to You for the 140 150 cost of repairs covered under this Agreement. 150 160 (2) We may require You to assign Your rights of recovery against others in the event that We pay for any claim made under this 160 170 Agreement. We will not pay for any claim hereunder if You impair these rights of recovery. You may not waive Your right(s) to recover 170 180 from others. 180 SAMPLE 190 190 200 (3) Administrator reserves the right to demand a Power of Attorney from You allowing Administrator to speak to manufacturer, Us, or 200 210 any other Vehicle Service Contract Provider. 210 220 (4) If more than one service agreement/contract, warranty or insurance policy can be applied to a claim, coverage under this Agreement 220 230 shall be excess over all other such coverage(s), whether collectible or not. However, when You are required to pay a deductible for a 230 240 Breakdown covered under another service agreement/contract, warranty or insurance policy, this Agreement will reimburse You for 240 250 250 260 such deductible if the Breakdown would have been covered under this Agreement. The maximum benefit per each covered 260 270 Breakdown deductible reimbursement shall be one hundred dollars ($100). 270 280 (5) At the sole discretion of the Administrator, replacement may be made with new, remanufactured, non-OEM or used parts, which 280 290 are of a like kind and quality comparable with the original design specifications and wear tolerances of Your Vehicle. 290 300 300 310 B. LIMITS OF LIABILITY 310 320 For any one repair visit, all benefits paid or payable shall not exceed the N.A.D.A. official used car guide or the actual cash value of Your 320 330 Vehicle at the instant prior to the covered repair failure. The aggregate total of all benefits paid or payable during the Term of this 330 340 Agreement shall not exceed the price You paid for Your Vehicle; If the N.A.D.A. Official Used Car guide vehicle valuation is unavailable, 340 350 350 360 not widely recognized, or not commonly used in the geographic area, the Administrator may use another market retail valuation method. 360 370 C. TRANSFER 370 380 380 390 This Agreement applies only to You and the Vehicle listed on the Schedule Page. Only You can transfer this Agreement. This Agreement 390 400 cannot be transferred to or from an automobile dealer. We will allow a transfer of this Agreement only if each of the following conditions, 400 410 if applicable, are met: 410 420 (1) You have requested a transfer request form from Us within fifteen (15) days of the change of ownership of the Vehicle. 420 430 (2) Within thirty (30) days of change of ownership You provide Us with the following: 430 440 440 450 (a) Copies of sales receipts, invoices, or work orders showing the date, mileage, and service(s) performed to evidence that all 450 460 of the manufacturer’s maintenance requirements have been met. 460 470 (b) Documented certification of the Vehicle’s odometer reading at the time of ownership transfer. 470 480 (c) If applicable, copies of all documents sent to the manufacturer to effect transfer of Your factory warranty. Any remaining 480 490 manufacturer’s warranty must also be transferred at the same time as Vehicle ownership transfer. 490 500 500 510 (d) A transfer fee of fifty dollars ($50). Only a check or a money order will be accepted. 510 520 (e) The completed transfer request form with all required signatures. 520 530 (3) If the transferee does not receive a confirmation of transfer within forty-five (45) days after change of ownership, the transferee 530 540 should notify Us. 540 550 550 560 D. PAYMENT PLAN PROVISIONS 560 570 In the event the purchase price of Your Agreement is being paid for through a Payment Plan (or its equivalent) which is terminated for non- 570 580 payment, the Term of this Agreement will be modified to reflect the portion of the Agreement that You have paid for. The modified Term 580 590 590 600 of the Agreement will be calculated on a pro-rata basis by adding the time and mileage that You have used from the Agreement Purchase 600 610 Date and Vehicle odometer as listed on the Schedule Page. You may contact the Administrator to obtain the modified Term limits. 610 620 620 630 D1. FINANCIAL AGREEMENTS 630 640 If this Agreement was financed (purchased on a payment plan) by a funding party, the funding party shall be entitled to any refund(s) resulting 640 650 from cancellation of this Agreement for any reason including repossession of Your Vehicle, or total loss of Your Vehicle. Failure to make 650 660 monthly payments in a timely manner may result in cancellation of this Agreement and no refund will be due and no claims will be approved. 660 670 670 680 D2. PURCHASING A NEW AGREEMENT 680 690 You may purchase a new Agreement from the Seller You originally purchased the Vehicle and this Agreement from by contacting the Seller 690 700 within thirty (30) days prior to the expiration of Agreement Purchase Date indicated on the Schedule Page. The price of a new Agreement 700 710 710 720 will be based on the age, mileage and eligibility of the Vehicle and coverage selected. If the Seller is out of business or is no 720 730 730 740 740 750 750 760 760 770 P a g e | 7 SAC-CF Elite 12-2020 770 780 20 40 60 80 100 120 140 160 180 200 220 240 260 280 300 320 340 360 380 400 420 440 460 480 500 520 540 560 580 780  20 40 60 80 100 120 140 160 180 200 220 240 260 280 300 320 340 360 380 400 420 440 460 480 500 520 540 560 580 10 10 20 20 DEAL_NUMBE 30 Care Free Elite CONTRACT_NUMBER_ 30 40 40 VEHICLE SERVICE AGREEMENT 50 50 SCHEDULE PAGE 60 60 70 70 80 AGREEMENT HOLDER EMAIL ADDRESS 80 90 CUSTOMER_NAME_CUSTOMER_NAME_CUSTOMER_NAME_C CUSTOMER_EMAIL_ADDRESS_CUSTOMER 90 100 ADDRESS TELEPHONE 100 110 CUSTOMER_ADDRESS_1_CUSTOMER_ADDRESS_1_CUSTOM CUSTOMER_PHONE_CUSTOMER_PHONE_ 110 120 CITY STATE ZIP CODE 120 130 CUSTOMER_CITY_CUSTOMER_CITY CUSTOMER_STATE CUSTOMER_POSTAL_CO 130 140 140 150 SELLER SELLER CODE 150 160 DEALER_NAME_DEALER_NAME_DEALER_NAME_DEALER_NA DEALER_NUMBER_DEALER_NUMBER_DEA 160 170 ADDRESS TELEPHONE 170 180 DEA