Vehicle Exclusions and Claims Process
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Questions and Answers

What components are included in the engine belts and hoses coverage?

  • Power steering belt and fuel hoses (correct)
  • Vacuum hoses and spark plugs
  • Air conditioning belt and windshield wipers
  • Alternator belt and brake pads
  • Which of the following is NOT covered under Electrical Coverage?

  • Interior light bulbs
  • Headlight bulbs
  • Engine components (correct)
  • Fuses
  • What is the frequency of windshield wiper blade replacement coverage?

  • Every quarter
  • Twice per year
  • Every six months
  • Once per year (correct)
  • Performance modifications would typically include which of the following?

    <p>Upgrading the exhaust system</p> Signup and view all the answers

    Which one of the following is a common exclusion in vehicle modification agreements?

    <p>Structural alterations</p> Signup and view all the answers

    What type of coverage would address issues arising from faulty electrical components?

    <p>Electrical Coverage</p> Signup and view all the answers

    A repair authorization typically includes which of the following?

    <p>Agreement on repair services to be performed</p> Signup and view all the answers

    Which electrical bulbs are mentioned under the Electrical Coverage?

    <p>Interior and exterior bulbs</p> Signup and view all the answers

    Which types of vehicles are explicitly excluded from coverage?

    <p>Taxi cabs</p> Signup and view all the answers

    What kind of vehicle modifications are not covered?

    <p>Custom exhaust systems</p> Signup and view all the answers

    Which modification would typically lead to an odometer/speedometer variance that is not covered?

    <p>Installing tires that exceed 35 inches</p> Signup and view all the answers

    Which type of vehicles is explicitly mentioned as excluded related to engine specifications?

    <p>Vehicles with engine modifications</p> Signup and view all the answers

    Which of the following is NOT a reason a repair might be unauthorized?

    <p>Manufacturer's approval of custom parts</p> Signup and view all the answers

    What is a reason a vehicle's performance modification could lead to exclusion from coverage?

    <p>Modifications that do not meet manufacturer's specifications</p> Signup and view all the answers

    Which type of vehicle is excluded due to its cylinder specification?

    <p>Ten or twelve-cylinder vehicles</p> Signup and view all the answers

    Which of the following alterations is acceptable according to the content?

    <p>Factory-installed trailer hitches</p> Signup and view all the answers

    What type of vehicle coverage allows for one set of brake pads or shoes to be replaced annually?

    <p>Brake Pad/Shoe Coverage</p> Signup and view all the answers

    Which coverage provides for the repair or replacement of four brake rotors during the agreement term?

    <p>Brake Rotor/Drum Coverage</p> Signup and view all the answers

    Under the current agreement, what is excluded from headlamp coverage?

    <p>Replacement for fogged or hazy headlight lenses</p> Signup and view all the answers

    What should you do if you want to stop receiving text messages regarding your claim?

    <p>Text STOP to end</p> Signup and view all the answers

    How often can you receive a battery replacement under the agreement?

    <p>Once a year</p> Signup and view all the answers

    What is necessary for an electric vehicle's coverage under the agreement?

    <p>It is not covered at all</p> Signup and view all the answers

    Which of the following modifications are explicitly permitted under the current coverage agreement?

    <p>None of the above</p> Signup and view all the answers

    Which of the following is essential for repair authorization under the coverage plan?

    <p>Prior approval from the Administrator</p> Signup and view all the answers

    Study Notes

    Excluded Vehicles

    • Tow trucks, taxi cabs, for-hire vehicles, livery vehicles, and Ride Share Vehicles are not covered
    • Vehicles used for on or off-road racing are not covered
    • Vehicles with modifications or alterations to the powertrain, exhaust system and suspension that do not meet manufacturer's specifications are not covered
    • Modifications include: lift kits over 6 inches, drops exceeding 4 inches, any tire that is IN EXCESS OF 35” and/or not recommended by the original manufacturer if it creates an odometer/speedometer variance of greater than 4%, trailer hitches (unless factory installed).
    • Emissions and/or exhaust systems modifications, engine modifications, transmission modifications, and/or drive axle modifications are not covered
    • Electric Vehicles and 10 or 12 cylinder vehicles are not covered

    Text Messaging

    • Text messages will be sent to customers regarding the status of their claims
    • When a claim is submitted, the customer will be asked to confirm their acceptance of receiving text messages
    • The customer can opt-out of receiving text messages at any time by contacting the Administrator at 855-292-9309 or “Text STOP to end.”

    Maintenance, Fluids, and Supplies Coverage

    • The plan includes replacement of one (1) set of the Vehicle’s front and rear brake pads/shoes per year
    • The plan includes one (1) repair or replacement of one (1) set of brake rotors (four (4) rotors) per year if the Brake Rotors box is checked on the Schedule Page
    • The plan includes one (1) non-hybrid/non-electric vehicle battery replacement per year, or the difference between the manufacturer’s pro‐rated reimbursement and the total cost of the non‐hybrid/non‐electric Vehicle battery replacement
    • The plan includes unlimited replacement of the headlamps during the Term of this Agreement (IMPACT DAMAGE NOT COVERED, DOES NOT INCLUDE REPLACEMENT FOR FOGGED OR HAZY HEADLIGHT LENSES).
    • The plan includes replacement of the engine belts and hoses including: vacuum pump belt, serpentine belt, power steering belt, alternator belt, supercharger belt, air intake recirculation pump belt, air conditioner belt, water pump belt, heater hose, bypass hose, throttle body hose, upper and lower radiator hoses, air conditioning hose, power steering pressure and return hose, air hose, washer hoses, vacuum hoses, and fuel hoses
    • The plan includes unlimited coverage of fuses, interior and exterior light bulbs including turn signal bulbs, engine compartment lights, running lights, fog lights, stop lights, backup lights, license plate lights, parking lights, trunk light, dome light, courtesy light, visor light, map light, and glove box light
    • The plan includes replacement of one (1) set of windshield wiper blades or inserts per year

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    Related Documents

    Brightline Product Training PDF

    Description

    This quiz covers the exclusions related to vehicle types and modifications that are not covered under certain policies. Additionally, it explores how text messaging is utilized in the claims process for customer notifications. Test your knowledge on these important vehicle insurance policies.

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