P2 Accommodation Reviewer PDF

P2 ACCOMODATION REVIEWER IDENTIFICATION: 1. Turn Down Service (TDS) - It is one of the special services in which a room is cleaned and refreshed, and bed linen is turned down for sleeping, usually during the period wherein the guest is n...

P2 ACCOMODATION REVIEWER IDENTIFICATION: 1. Turn Down Service (TDS) - It is one of the special services in which a room is cleaned and refreshed, and bed linen is turned down for sleeping, usually during the period wherein the guest is not in the room. This procedure is done late in the afternoon by the night service room attendants. 2. Night Service (NS) - This starts by late afternoon up to 6:00 AM the following day. 3. Complimentary (Cy) - This means the same as free, but is used more in situations that involve good service or going the extra mile. 4. Housekeeping Supplies Store (HSS) - This is where all guestroom amenities and cleaning equipment are stored. 5. Tailor Room (TR) - This is where clothes of the guests, uniforms of the employees and hotel lines are stitched, repaired and given other mending services. 6. Floor Supervisor (FS) - Responsible for issuing keys to room attendants. Coordinate floor operations and tray clearance with room operations. Inspects rooms for readiness and then reporting to the Front Office for the same. 7. Public Area Supervisor (PAS) - Responsibilities include ensuring that the cleanliness is maintained at all times in public areas such as lobby, lifts, parking, swimming pool, coffee shop, conference hall, banquet halls and restaurants among others. 8. Guest Room Attendant (GRA) - Formerly known as the “chambermaid”. Cleans the guestrooms, bathrooms and hallways. Duties include changing the linen, making up beds and replenishing guest supplies. Replenishes housekeeping cart with supplies and linens for the next shift staff. 9. Bath Towel (BT) - Bathroom linen 25 x 54 inches and at least 500 grams. 10. Bed skirt (BSk) - Bed linen placed in the box spring (if the bed has a box spring). 11. Bed pad (BP) - Bed linen placed on top of the mattress as protection against stains. 12. Face Towel (FT) - Bathroom linen 13 x 12 inches and at least 60 grams 13. Bath mat (BM) - Bathroom linen 20 x 30 inches and at least 450 grams 14. Hand towel (HT) - Bathroom linen 18 x 33 inches and at least 150 grams 15. Wash basin (WB) - It is one of the most commonly used fixtures in the guest bathroom. It is a must to clean and sanitize it as soon as the guest checks out or if the guest requested for a cleaning activity during his stay. 16. Damp Dusting (DD) - This means removal of dust using a damp or slightly wet lint-free cloth. 17. Foreign Individual Tourist or Free Independent Traveler (FIT) - Meaning of FIT. It refers to a tourist or a traveler who is traveling alone. 18. Duvet Method - It is the most common bed covering in Northern Europe. It was discovered by Sir Terrence Conran being used in Sweden and from then on, he decided to sell it in Britain in 1964. 19. Laundry Area - This is where the linens and uniform of the staff are washed, ironed, dry cleaned and folded. Guests who wish to have their clothes and other linens laundered are also washed here. 20. Par stock - It is the minimum level of supplies required to meet daily demands to ensure smooth operations. It is the standard quantity of each inventoried item that must be on hand to support daily, routine housekeeping operations. 21. Guest Folder or Compendium - It is placed on top of the dresser table or night table. Contains envelope, stationary, ball pen, post card, directory of hotel services, guest comment survey, “where to find me”, safety handbook, and other information. 22. Refrigerator Mini bar - Items like bottled and canned drinks, chocolates, etc. are placed inside. 23. Customer Feedback Form - Designed as a tool for gathering guest comments and feedback on the room facilities and services so that the hotel can make the necessary improvements. 24. Acknowledgement Receipt - This form is designed as a control tool whereby the guest is made to acknowledge room supplies and mini bar items installed in his room. Without this form, the guest may deny the count or his consumption, giving room for argument and misunderstanding 25. “Where are you” Form - To be used by guest to indicate his whereabouts so that in case someone comes or calls to locate him, the Front Desk can locate him. 26. House rules for guests - This provides policies and regulations that could minimize, if not eliminate abuses on the part of guests particularly on behavior that could create serious damage to property or disturb other guests. 27. Bathtub - It is a container that can fit a body or two offered by hotels to enhance guest bathing experience. This also requires thorough cleaning as water is held on the tub with water and other chemicals while the guest is bathing. 28. Mini Bar Runner - He/she checks all the rooms for any mini bar consumption of guests and record the quantity and cost of consumption in sales voucher. 29. Dusting - This means removal of dust from the surface by wiping or brushing it using a soft, lint free cloth or feather duster. 30. Amenity Basket / Tray - Containing hair shampoo and conditioner, lotion, morning kit, shower cap, soap body scrub, bubble bath if a bath tub is installed. ENUMERATION: 2 Types of Housekeeping (Module 10) 1. Domestic Housekeeping 2. Institutional Housekeeping 2 Room Attendant’s shift of schedule (Module 12) 1. 6am to 2pm 2. 2pm to 10pm 8 Areas in Housekeeping Department (Module 10) 1. Office of the Executive Housekeeper 2. Laundry Area 3. Linen Room 4. Uniform Room 5. Housekeeping Supplies Store 6. Lost and Found 7. Tailor Room 8. Flower Room ILLUSTRATION: (Module 11) Guess the pictures (6) FLOOR CLEANING EQUIPMENT Vacuum Cleaner Floor Polisher Carper Sweeper Hydro-Vacuum Cleaner Carpet Extractor Carpet Dryer (6) FLOOR CLEANING TOOLS Floor Map Mop Wringer Floor/Window Squeegee Soft Broom and Stick Broom Dust Mop Caution Sign (20) OTHER CLEANING TOOLS AND MATERIALS Room boy's Cart Caddy Box Scouring Pads Dusting Cloth Cleaning Towels Polishing Cloth  Hand Brushes Dusters Toilet Bowl Brush Ceiling Brooms Grouting Brush Oilers  Tongs Sponges Putty Knife/Scrapers Portable Stairs Insect Sprayer Hand Gloves  Goggles Trash Receptacles with Plastic Liners ARRANGE THE FF. IN ORDER: Cleaning the Guest Bathroom (1-14) 1. Start cleaning the tiles, shower, down to the bathtub. Scrub to remove dirt and stains and wipe dry to prevent the formation of water marks. 2. Clean and sanitize the toilet bowl. 3. Scrub the faucet, lavatory sink, stopper, floor tiles, and shower curtains to remove stubborn stains, eliminate foul odor and kill germs and bacteria. 4. Clean the bathroom wall. 5. Clean the mirror. 6. Wash the drinking glasses (if this is installed in the bathroom) 7. Clean the shelves and cabinet. 8. Polish all chrome fixtures. 9. Clean the lavatory stoppers then rinse it with water. 10. Rinse the lavatory sink. 11. Dry and polish the faucet and lavatory sink. 12. Install the faucet knobs. 13. Replenish bathroom amenities like: toilet tissue, liquid/bar soap, paper towels, sanitary bag. 14. Dispose trash on all trash cans. Cleaning the Bathtub (1-7) 1. Remove all soap and guest toiletries. 2. Fill tub with quarter full of hand-hot water. Apply cleaning agent. 3. Using a sponge, clean the tub and the surrounding tiles. 4. Pay attention particularly to chain, stopper, chrome fittings and soap well. 5. Rinse all areas. 6. Drain the water. 7. Wipe the tub and the surroundings dry. Room Make up Procedure (1-9) 1. Place the cart in front of the room and knock. Open lights and windows. 2. Empty all trash cans/basket. Remove/replace soiled linen 3. Wash and wipe-dry drinking glasses. Refill the thermos jug. 4. Make up the bed. 5. Dust the furniture and the fixtures, then polish mirror. 6. Clean/Vacuum the floor. 7. Make up the bathroom. 8. Replenish other guestroom supplies. 9. Check overall condition of the room.