Organization Management PDF

Organization Management Objectives: ✓ Understand how managers differ from non-managerial employees. ✓ To classify managers in organizations ✓ Understand What Is Management? ✓ Understand why efficiency and effectiveness are important to management. ✓ Describe the four f...

Organization Management Objectives: ✓ Understand how managers differ from non-managerial employees. ✓ To classify managers in organizations ✓ Understand What Is Management? ✓ Understand why efficiency and effectiveness are important to management. ✓ Describe the four functions of management and skills Approach ✓ Understand How Manager’s roles change. ✓ Understand What is an Organization.  Who Are Managers?  Manager - Someone who coordinates and oversees the work of other people so that organizational goals can be accomplished. Classifying Managers Top Managers - Individuals who are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization. Middle Managers - Individuals who manage the work of first-line managers. First-line Managers - Individuals who manage the work of non-managerial employees. Exhibit 1–1 Managerial Levels  What Is Management? Managerial Concerns  Efficiency “Doing things right” -Getting the most output for the least inputs  Effectiveness “Doing the right things” -Attaining organizational goals Exhibit 1–2 Effectiveness and Efficiency in Management  What Do Managers Do? Functional Approach Defining goals, Arranging and establishing structuring work to strategies to achieve accomplish goals, developing organizational goals. plans to integrate and coordinate activities. Planning Orgnizing Working with and Monitoring, comparing, through people to and correcting work. accomplish goals. Leading Controling  Skills Approach  Technical skills - Knowledge and proficiency in a specific field  Human skills - The ability to work well with other people  Conceptual skills - The ability to think and conceptualize about abstract and complex situations concerning the organization Skills Needed at Different Management Levels ❖ Conceptual Skills:  Use the information to solve business problems.  Identify opportunities for innovation.  Recognize problem areas and implement solutions.  Select critical information from masses of data.  Understand the business uses of technology.  Understand the organization’s business model. ❖ Communication Skills:  The ability to transform ideas into words and actions.  Credibility among colleagues, peers, and subordinates.  Listening and asking questions.  Presentation skills; spoken format.  Presentation skills; written and/or graphic formats.  Effectiveness Skills:  Contributing to corporate mission/departmental objectives  Customer focus  Multitasking: working on multiple tasks in parallel  Negotiating skills  Project management  Review operations and implement improvements  Set and maintain performance standards internally and externally  Set priorities for attention and activity  Time management  Interpersonal Skills:  Coaching and mentoring skills.  Diversity skills: working with diverse people and cultures.  Networking within the organization.  Networking outside the organization.  Working in teams; cooperation and commitment.  How The Manager’s Job Is Changing The Increasing Importance of Customers Customers: the reason that organizations exist a.) Managing customer relationships is the responsibility of all managers and employees. b.) Consistent high-quality customer service is essential for survival.  Innovation - Doing things differently, exploring new territory, and taking risks a.) Managers should encourage employees to be aware of and act on opportunities for innovation.