Octotel Status Page - Outage & Maintenance Updates PDF

Experiencing partial outage Octotel Network Notice | Service Disruption: Grabouw | 20 May 2024 Subscribe May 20, 2024 at 11:07 AM Identified Dear ISP Partner, Partner provider engineers continue to work on restoring connectivity. Currently no ETR is available. Kindly await further updates. Regards,...

Experiencing partial outage Octotel Network Notice | Service Disruption: Grabouw | 20 May 2024 Subscribe May 20, 2024 at 11:07 AM Identified Dear ISP Partner, Partner provider engineers continue to work on restoring connectivity. Currently no ETR is available. Kindly await further updates. Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 May 20, 2024 at 10:02 AM Identified Dear ISP Partner, Partner provider engineers have identified a possible issue with the backhaul fibre and are working on resolving. Currently no ETR is available. Kindly await further updates. Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 May 20, 2024 at 7:52 AM Investigating Dear ISP Partner, Partner provider engineers have been dispatched to investigate. Currently no ETR is available. Kindly await further updates. Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 May 20, 2024 at 6:46 AM Identified Dear ISP Partner, Services at Grabouw aggregation node are still affected. We have raised this with our partner provider who is currently investigating. No ETR has been provided yet. Kindly await further updates. Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 May 20, 2024 at 5:49 AM Investigating Dear ISP Partner, We are observing an issue affecting services at the George aggregation node. Engineers are currently investigating. Kindly await further updates. Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 Octotel Network Notice | Subscribe Proactive Route Maintenance | Knysna Node | 20th May 2024 Scheduled for May 20, 2024 at 4:00 AM – 12:00 PM about 8 hours May 20, 2024 at 4:00 AM In progress Maintenance is now in progress May 20, 2024 at 4:00 AM Planned Dear ISP Partner, Octotel technicians will be conducting proactive scheduled maintenance on our infrastructure which will affect the Knysna Node Please see maintenance information below: Planned Start Date/Time: 20/05/2024 04:00am SAST Planned End Date/Time: 20/05/2024 12:00pm SAST Affected areas: Hornlee Scope of work: An independent contractor trenching in the area is busy with construction across our fibre infrastructure. To avoid complete damage we are proactively re-routing our cable.. Customers can expect intermittent to no connectivity for the duration of the maintenance window. Affected roads are listed below: Davidson street Jan Koen street Alexander street Hall street School street Stompneus street Spies street Calender street Jonathan street Els street Elephant street Frederick street Kaptein street Ysterhout way Botha street Stevenshoek street Rooi Roman street Jan Meyer street Jakkie street Dassie street If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity. For more information on this maintenance, please contact support on 0874700800 or email [email protected]. Kind Regards Octotel NOC Octotel Network Notice | Subscribe Route Maintenance | Ruyterwacht Node | 21st May 2024 Scheduled for May 21, 2024 at 12:00 AM – 5:00 AM about 5 hours May 21, 2024 at 12:00 AM Planned Dear ISP Partner, Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Ruyterwacht Node Please see maintenance information below: Planned Start Date/Time: 21/05/2024 00:00am SAST Planned End Date/Time: 21/05/2024 05:00am SAST Affected areas: Ruyterwacht , Parow, Elsies River, Thornton, Ravensmead, Bishop Lavis, Cravenby, Matroosfontein, Leonsdale Scope of work: The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection Customers can expect intermittent to no connectivity for the duration of the maintenance window. Affected roads are listed below: Carnarvon Batavia Road Alberti Street Valley Street Princess Elizabeth Saint Cruz Street Settler Street Arlington Crescent Princess Margaret King George Street Fitzherbert Street Avonwood Road Paarl Street Pearston Street Pieter Uys Circle 11th Avenue Montagu Street Texel Street Pringle Close 12th Avenue Malmesbury Street Van Kenmp Street Dromedaris Street 13th Avenue Sir George Grey Mitchell Street Epping Street 9th Avenue Dan Pienaar Elliot Street Olive Street 10th Avenue Martin Adams Hertzog Street Chelsea Street Parkview Place Andrew Murray Thibult Street Arlington Crescent Small Avenue Milner Street Haarlem Street New Close School Road Louis Botha Birkenhead Crescent Halt Road Gerit Maritz Dundas Crescent Oasis Street Hobhouse Street David Baird Crescent 13th Street Cradock Street Livingtone Avenue Nazareth House Close Grens Street Windsor Place 14th Avenue Swartberg Street Waveren Street Key Link Langenhoven Street Paul Kruger Avenue 15th Avenue Piet Joubert Cedarberg Street Jan Van Riebeeck Street Saldanha Street Chestnut Way Gladstone Street Barkley Street Small Ave Albany Street Wild Olive Drive 6th Street President Reitz Street Aliwal Street Shillinge Street Burchell Street Calvinia Street Wavern Plain Richmond Street Weatherly Street Cradock Close Oranje Street Maclear Street Cecil Rhodes Ave Colesburg Street Breda Street Vereeniging Circle Gouritz Street Gogman Street Voortrekker Street If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum. If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at [email protected] Regards, Octotel NOC RESCHEDULED - PON Subscribe Maintenance : Melkbos | 21 May 2024 Scheduled for May 21, 2024 at 4:00 AM – 5:00 AM about 1 hour Update May 21, 2024 at 4:00 AM Dear ISP Partner, Octotel Engineers will be performing scheduled PON maintenance to improve the resilience of the network at the Melkbos Aggregation node Maintenance window: Planned Start Date/Time: 21/05/2024 04:00 SAST Planned End Date/Time: 21/05/2024 05:00 SAST AFFECTED NODES: Melkbos Impact: Certain customers terminating at the Melkbos node can expect intermittent to no connectivity for brief periods during the maintenance window. If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at [email protected] Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 Planned May 13, 2024 at 10:53 AM Dear ISP Partner, Octotel Engineers will be performing scheduled PON maintenance to improve the resilience of the network at the Melkbos Aggregation node Maintenance window: Planned Start Date/Time: 21/05/2024 04:00 SAST Planned End Date/Time: 21/05/2024 05:00 SAST AFFECTED NODES: Melkbos Impact: Certain customers terminating at the Melkbos node can expect intermittent to no connectivity for brief periods during the maintenance window. If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at [email protected] Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 May 13, 2024 at 5:00 AM Completed Maintenance has completed successfully In progress May 13, 2024 at 4:00 AM Maintenance is now in progress Octotel Network Notice | Subscribe Routine Software Maintenance: Blouberg, Melkbos, Kensington, Seapoin, Vredehoek, Mutual, Ruyterwacht, GreenPoint, Bree | 22 May 2024 Scheduled for May 22, 2024 at 2:00 AM – 5:00 AM about 3 hours Planned May 22, 2024 at 2:00 AM Dear ISP Partner, Octotel Engineers will be conducting routine software upgrades on our core infrastructure as recommended by our hardware vendor. Maintenance window: Planned Start Date/Time: 22/05/2024 02:00 SAST Planned End Date/Time: 22/05/2024 05:00 SAST AFFECTED NODES: Blouberg Melkbos Kensington Seapoint Vredehoek Mutual heights Ruyterwacht GreenPoint Bree Street Impact: Customers can expect intermittent to no connectivity for brief periods during the maintenance window. If you have any queries regarding this maintenance, please reach out to us on 087 470 0800 or email us at [email protected] Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 Octotel Network Notice | Subscribe Route Maintenance | Ruyterwacht Node | 23rd May 2024 Scheduled for May 23, 2024 at 12:00 AM – 5:00 AM about 5 hours Planned May 23, 2024 at 12:00 AM Dear ISP Partner, Octotel technicians will be conducting scheduled maintenance on our infrastructure which will affect the Ruyterwacht Node Please see maintenance information below: Planned Start Date/Time: 23/05/2024 00:00am SAST Planned End Date/Time: 23/05/2024 05:00am SAST Affected areas: Ruyterwacht , Parow, Elsies River, Thornton, Ravensmead, Bishop Lavis, Cravenby, Matroosfontein, Leonsdale Scope of work: The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection Customers can expect intermittent to no connectivity for the duration of the maintenance window. Affected roads are listed below: Carnarvon Batavia Road Alberti Street Valley Street Princess Elizabeth Saint Cruz Street Settler Street Arlington Crescent Princess Margaret King George Street Fitzherbert Street Avonwood Road Paarl Street Pearston Street Pieter Uys Circle 11th Avenue Montagu Street Texel Street Pringle Close 12th Avenue Malmesbury Street Van Kenmp Street Dromedaris Street 13th Avenue Sir George Grey Mitchell Street Epping Street 9th Avenue Dan Pienaar Elliot Street Olive Street 10th Avenue Martin Adams Hertzog Street Chelsea Street Parkview Place Andrew Murray Thibult Street Arlington Crescent Small Avenue Milner Street Haarlem Street New Close School Road Louis Botha Birkenhead Crescent Halt Road Gerit Maritz Dundas Crescent Oasis Street Hobhouse Street David Baird Crescent 13th Street Cradock Street Livingtone Avenue Nazareth House Close Grens Street Windsor Place 14th Avenue Swartberg Street Waveren Street Key Link Langenhoven Street Paul Kruger Avenue 15th Avenue Piet Joubert Cedarberg Street Jan Van Riebeeck Street Saldanha Street Chestnut Way Gladstone Street Barkley Street Small Ave Albany Street Wild Olive Drive 6th Street President Reitz Street Aliwal Street Shillinge Street Burchell Street Calvinia Street Wavern Plain Richmond Street Weatherly Street Cradock Close Oranje Street Maclear Street Cecil Rhodes Ave Colesburg Street Breda Street Vereeniging Circle Gouritz Street Gogman Street Voortrekker Street If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. Our Engineers will be on site to ensure the maintenance is kept to an absolute minimum. If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at [email protected] Regards, Octotel NOC Scheduled Hardware Subscribe Maintenance : Atlantis, Moorreesburg | 28 May 2024 Scheduled for May 28, 2024 at 2:00 AM – 5:00 AM about 3 hours Planned May 28, 2024 at 2:00 AM Dear ISP Partner, Octotel Engineers will be performing scheduled hardware maintenance at the Atlantis and Moorreesburg to improve capacity at the nodes. Maintenance window: Planned Start Date/Time: 28/05/2024 02:00 SAST Planned End Date/Time: 28/05/2024 05:00 SAST AFFECTED NODES: Atlantis Moorreesburg Impact: Customers can expect intermittent to no connectivity for brief periods during the maintenance window. If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at [email protected] Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 Scheduled Hardware Subscribe Maintenance : Wellington | 29 May 2024 Scheduled for May 29, 2024 at 2:00 AM – 5:00 AM about 3 hours Planned May 29, 2024 at 2:00 AM Dear ISP Partner, Octotel Engineers will be performing scheduled hardware maintenance at the Wellington node to improve capacity at the nodes. Maintenance window: Planned Start Date/Time: 29/05/2024 02:00 SAST Planned End Date/Time: 29/05/2024 05:00 SAST AFFECTED NODES: Wellington Impact: Customers can expect intermittent to no connectivity for brief periods during the maintenance window. If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at [email protected] Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 Scheduled Hardware Subscribe Maintenance : Bredasdorp, Struisbaai Stilbaai | 29 May 2024 Scheduled for May 29, 2024 at 2:00 AM – 5:00 AM about 3 hours Planned May 29, 2024 at 2:00 AM Dear ISP Partner, Octotel Engineers will be performing scheduled hardware maintenance at the Bredasdorp, Struisbaai, and Stilbaai nodes to improve capacity at the nodes. Maintenance window: Planned Start Date/Time: 29/05/2024 02:00 SAST Planned End Date/Time: 29/05/2024 05:00 SAST AFFECTED NODES: Bredasdorp Struisbaai Stilbaai Impact: Customers can expect intermittent to no connectivity for brief periods during the maintenance window. If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at [email protected] Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 Service Regions Major outage Cape Town Central Major outage Southern Suburbs Operational Northern Suburbs Under maintenance Atlantic Seaboard Under maintenance West Coast Operational Cape Winelands Major outage Helderberg Major outage Overberg Major outage Garden Route Under maintenance Gauteng Major outage ISP Portal Major outage Octotel website - https://www.octotel.co.za/ Major outage Octotel Telephony System Major outage RECENT NOTICES May 20, 2024 Octotel Network Notice | Service Disruption: Grabouw | 20 May 2024 May 20, 2024 at 11:07 AM Identified Dear ISP Partner, Partner provider engineers continue to work on restoring connectivity. Currently no ETR is available. Kindly await further updates. Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 May 20, 2024 at 10:02 AM Identified Dear ISP Partner, Partner provider engineers have identified a possible issue with the backhaul fibre and are working on resolving. Currently no ETR is available. Kindly await further updates. Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 May 20, 2024 at 7:52 AM Investigating Dear ISP Partner, Partner provider engineers have been dispatched to investigate. Currently no ETR is available. Kindly await further updates. Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 May 20, 2024 at 6:46 AM Identified Dear ISP Partner, Services at Grabouw aggregation node are still affected. We have raised this with our partner provider who is currently investigating. No ETR has been provided yet. Kindly await further updates. Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 May 20, 2024 at 5:49 AM Investigating Dear ISP Partner, We are observing an issue affecting services at the George aggregation node. Engineers are currently investigating. Kindly await further updates. Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 Octotel Network Notice | Proactive Route Maintenance | Knysna Node | 20th May 2024 Scheduled for May 20, 2024 at 4:00 AM – 12:00 PM about 8 hours May 20, 2024 at 4:00 AM In progress Maintenance is now in progress Planned May 20, 2024 at 4:00 AM Dear ISP Partner, Octotel technicians will be conducting proactive scheduled maintenance on our infrastructure which will affect the Knysna Node Please see maintenance information below: Planned Start Date/Time: 20/05/2024 04:00am SAST Planned End Date/Time: 20/05/2024 12:00pm SAST Affected areas: Hornlee Scope of work: An independent contractor trenching in the area is busy with construction across our fibre infrastructure. To avoid complete damage we are proactively re-routing our cable.. Customers can expect intermittent to no connectivity for the duration of the maintenance window. Affected roads are listed below: Davidson street Jan Koen street Alexander street Hall street School street Stompneus street Spies street Calender street Jonathan street Els street Elephant street Frederick street Kaptein street Ysterhout way Botha street Stevenshoek street Rooi Roman street Jan Meyer street Jakkie street Dassie street If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity. For more information on this maintenance, please contact support on 0874700800 or email [email protected]. Kind Regards Octotel NOC May 19, 2024 May 18, 2024 May 17, 2024 Octotel Network Notice | Rondebosch Fibre Break | 17 May 2024 May 18, 2024 at 7:53 AM Resolved Dear ISP Partner, Octotel engineers have completed the fibre repair works. All those affected by the break has been restored. Please have those customers still offline reboot their ont and routers and retest the connection. Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process. Kind Regards, Octotel Noc May 18, 2024 at 6:03 AM Identified Dear ISP Partner, Octotel engineers are still in progress with the fibre repairs to restore connectivity to those affected customers. Certain customer connections have restored. ETR for complete restoration: +- 2hours Further updates to follow as our team makes progress. Kind Regards Octotel Noc May 18, 2024 at 12:36 AM Identified Dear ISP partner, Octotel engineers have scheduled an emergency fibre repair window to restore connectivity to those customers affected in Rondebosch. Due to the extent of the damage Octotel technicians have to replace a large section of the damaged cable. The replacement cable is in place, however the damaged cable has to be taken offline for the repairs to be completed. Maintenance window Date: 18 May 2024 Time: 00:30am - 06:00am Impact: Customers in the following list of affected roads will have intermittent to no connection until the repairs are completed. Brisbane Rd Belper Rd Broad Rd Carlow Rd Corner of Broad Rd & Mustek Rd Corner of Brisbane Rd & Broad Rd Corner of Broad Rd & Kildare Rd Corner of Kildare Rd & Barnstaple Rd Duncan Rd Wetton Rd Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process. Kind Regards, Octotel NOC May 17, 2024 at 11:27 PM Identified Dear ISP Partner, Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers. ETR for complete restoration: To be confirmed Further updates to follow as our team makes progress. Kind Regards Octotel Noc May 17, 2024 at 10:50 PM Investigating Dear ISP Partner, Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an ETR for the full restoration process. Further updates to follow. Kind Regards Octotel NOC May 17, 2024 at 9:37 PM Identified Dear ISP Partner, Octotel is experiencing a fibre break on our network affecting certain customers in the Rondebosch/Wynberg area located in the following roads: Barnstaple Rd Barnstaple Mews Belper Rd Carnanda Byrnes Avenue Ottery RD Broad Road Sterlitzia Flora Court Harpford Ave Technicians are currently investigating Kindly await further updates. Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 Octotel Network Notice Intermittent Service Disruption: George, Plett, Knysna, Kleinbrak, Sedgefiled | 17 May 2024 May 17, 2024 at 10:49 AM Resolved Dear ISP Partner, We are observing services for George, Plettenberg Bay, Knysna, Sedgefield, and Kleinbrak have restored and are testing stable. We anticipate no further service disruptions. Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 May 17, 2024 at 9:44 AM Monitoring Dear ISP Partner, Technicians have completed work and we are observing services have restored at present. Engineers are monitoring for stability. Kindly await further updates. Regards, Octotel NOC May 17, 2024 at 9:14 AM Identified Dear ISP Partner, Technicians continue to work to stabilise services. Customers may continue to experience intermittent connectivity. Kindly await further updates. Regards, Octotel NOC May 17, 2024 at 8:17 AM Identified Dear ISP Partner, We are observing intermittent connectivity in the Eden District. Technicians are currently attending however no ETR is available as yet. Customers may experience intermittent connectivity. Kindly await further updates. Regards, Octotel NOC May 17, 2024 at 7:41 AM Identified Dear ISP Partner, We are observing services over the primary path to be stable at present however the diverse path is still down. Our partner provider is currently attending however no ETR is available at present. Services remain at risk. Kindly await further updates. Regards, Octotel NOC May 17, 2024 at 6:50 AM Identified Dear ISP Partner, We observed an issue affecting the primary and diverse links for the Eden District affecting the George, Plett, Knysna, Kleinbrak and Sedgefield aggregation nodes. Our partner provider is currently investigating. Services are currently up and traversing the primary path however services are still at risk. Kindly await further updates. Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 May 17, 2024 at 6:09 AM Investigating Dear ISP Partner, We are observing an issue affecting services at the George, Plett, Knysna, Kleinbrak, Sedgefield aggregation Nodes. Customer may experience intermittent connectivity. Engineers are currently investigating. Kindly await further updates. Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 May 17, 2024 at 5:52 AM Investigating Dear ISP Partner, We are observing an issue affecting services at the George, Plett, Knysna aggregation Nodes. Customer may experience intermittent connectivity. Engineers are currently investigating. Kindly await further updates. Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 May 16, 2024 Scheduled Hardware Maintenance : Kleinbrak, Sedgefield, George, Knysna, Plettenberg Bay | 16 May 2024 May 16, 2024 at 5:00 AM Completed Maintenance has completed successfully In progress May 16, 2024 at 2:00 AM Maintenance is now in progress Planned May 16, 2024 at 2:00 AM Dear ISP Partner, Octotel Engineers will be performing scheduled hardware maintenance at the Kleinbrak, Sedgefield, George, Knysna, and Plettenberg Bay nodes to improve capacity at the nodes. Maintenance window: Planned Start Date/Time: 16/05/2024 02:00 SAST Planned End Date/Time: 16/05/2024 05:00 SAST AFFECTED NODES: Kleinbrak Sedgefield George Knysna Plettenberg Bay Impact: Customers can expect intermittent to no connectivity for brief periods during the maintenance window. If you have any queries regarding this maintenance please reach out to us on 087 470 0800 or email us at [email protected] Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 May 15, 2024 Octotel Network Notice | Blouberg Fibre Break | 15 May 2024 Resolved May 16, 2024 at 5:09 AM Dear ISP Partner, Octotel engineers have completed the fibre repair works. All those affected by the break has been restored. Please have those customers still offline reboot their ont and routers and retest the connection. Octotel sincerely apologises for any inconvenience caused and appreciate your patience during the repair process. Kind Regards, Octotel Noc May 15, 2024 at 10:37 PM Identified Dear ISP partner, Octotel engineers have scheduled an emergency fibre repair window to restore connectivity to those customers affected in Blouberg. Due to the extent of the damage Octotel technicians have to replace a large section of the damaged cable. The replacement cable is in place, however the damaged cable has to be taken offline for the repairs to be completed. Maintenance window Date: 16 May 2024 Time: 00:00-05:00 Impact: Customers in the following list of affected roads will have intermittent to no connection until the repairs are completed. Folkestone way Hallwell End Tryall rd Parklands Main Dorchester rd Queens cl Clydebank Cres Chelmsford Cres Dorchester & Clifton Cres Ravenswood Rd Greenwood Rd Cherrywood cl Eversham Rd Bromley Rd Ruskin rd Carlton Cres Sunningdale Drive Sterling cres Torrington Rd Streatham Rd Pembury Rd Turnberry Westwood Octotel sincerely apologises for any inconvenience caused and appreciates your patience during the repair process. Kind Regards, Octotel NOC Identified May 15, 2024 at 9:17 PM Dear ISP Partner, Octotel engineers are still busy with fibre repairs to restore connectivity to those affected customers. ETR for complete restoration: to be confirmed. Further updates to follow as our team makes progress. Kind Regards Octotel Noc Identified May 15, 2024 at 6:44 PM Dear ISP Partner, Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers. ETR for complete restoration: To be confirmed Further updates to follow as our team makes progress. Kind Regards Octotel Noc Identified May 15, 2024 at 4:53 PM Dear ISP Partner Octotel's engineers are still currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an ETR for the full restoration process. Further updates to follow. Kind Regards Identified May 15, 2024 at 3:38 PM Dear ISP Partner, Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an ETR for the full restoration process. Further updates to follow. Kind Regards Investigating May 15, 2024 at 3:35 PM Dear ISP Partner, Octotel is experiencing a fibre break on our network affecting certain customers in the Blouberg area located in the following roads: Cherry Lane Chelmsford Crescent Sterling Crescent Bishops Bend Clifton Crescent Dorchester Drive Seaton Street Dartmoor Road Caernarvon Cres Worthing Way Ravenswood Road Clydebank Cres Ramsgate Road Octotel technicians are currently attending. Kindly await further updates Regards, Octotel NOC Octotel Network Notice - Call Centre Inbound/Outbound calls - 15 May 2024 Resolved May 15, 2024 at 2:55 PM Dear Octotel Customer, The Octotel Contact Centre call issue has been resolved. Octotel apologizes for any inconvenience caused. Regards, Octotel NOC Octotel: Open Access Fibre Networks www.octotel.co.za | 0874700800 Investigating May 15, 2024 at 1:58 PM Dear Octotel Customer, We are currently experiencing technical difficulties with our telephone phone system impacting calls to and from our Customer Contact Centre. Our team is actively investigating the issue and working diligently to resolve it as soon as possible. Kindly utilize our email support platform for any urgent inquiries or support requirements, in the interim. Please direct your messages to support@octotel, and our dedicated team will prioritize your requests and provide assistance promptly. Kind Regards, Octotel Noc May 14, 2024 Show notice history Show notice history Powered by Instatus