OB Quiz 2 Sheet PDF

OB Quiz 2 Sheet Positive Organizational Behavior (6.2) Main POB-Related Framework (1) - Well-being theory (well-being is a “function of 5 positive personal attributes”) PERMA: Positive emotion (the experience of positive affect that may come from experiencing pleasure) Engagement (The experience of...

OB Quiz 2 Sheet Positive Organizational Behavior (6.2) Main POB-Related Framework (1) - Well-being theory (well-being is a “function of 5 positive personal attributes”) PERMA: Positive emotion (the experience of positive affect that may come from experiencing pleasure) Engagement (The experience of the psychological state of flow or activities that are absorbing, enjoyable and/or challenging) Relationships (Creating and maintaining positive relationships with friends, family, and the community) Meaning (Fostering and finding a strong purpose in life through a sense of belonging, meaning, creation, and/or suffering) Accomplishment (Achieving positive outcomes, mastering new skills, and/or attaining goals) Main POB-Related Framework (2) - Psychological Capital (positive and developmental state of an individual which further can be “utilized as the competitive resource” HERO: Hope (persevering toward goals (willpower) and, when necessary, redirecting paths in order to succeed (waypower) Efficacy (having the confidence to take on challenging tasks and put in the effort necessary to succees) Resilience (sustaining and bouncing back from stress, conflict, failure, and even beyond to attain success) Optimism (making a positive attribution about succeeding now and in the future) Development of signature Strengths (Signature strengths can be developed through deliberate interventions and/or over time through personal experiences) Groups and Teams (7.1) Group → Team (Groups become teams when they develop a sense of shared commitment and strive for synergy among members to perform the specific organizational tasks) Differentiating Groups and Teams Team Cohesion (Cooperation & Trust; The degree to which members feel part of the collective or “WE” of the team (Norming + Performing process)) Effective Team players (3Cs of team players) - Committed (to the team with having a sense of “WE-ness” Collaborative (rather than competitive) Competent (and build up reciprocal trust among team members) Groups and Teams (7.2) Roles in Team (Group/Team role is a set of shared expected behaviors for members of the group as a whole) Communication in the Digital Age (9.1) 4 Factors that affect “Media Richness” (the capacity of a given communication medium to convey information and promote understanding) - Speed of feedback Channel Type Language source Media Richness * Complexity of situation = Effective communication (two-way face-to-face conversation is the richest form of communication) Benefits of social media usage at workplace → Utilizing social media provides a host of benefits for employees: - Connect in real time over distance and expand boundaries Increasing job satisfaction and better work-life-balance, More collaboration and creativity Costs of social media usage at workplace: - Employee cyber loafing: using the social media at work for personal use Using social media to find out other organizations and search for a new job Communication in the digital age (9.2) Managing Conflict and negotiations (10.1) Personality Conflict (interpersonal opposition based on personal dislike or disagreement) → “Relationship-Conflict” (negative emotion, rumination, poor well-being) Team/Interpersonal Conflict (The process resulting from the tension between team members because of real or perceived differences) ▪ ▪ ▪ ▪ ▪ Incompatible personalities Role ambiguity Responsibility overload Competition for limited resources Inadequate management/leadership Functional Conflict: - Serves organization’s interests Typically “Issue focused” Stimulates creativity/innovation Dysfunctional Conflict: - Threatens organization’s interests Typically “Person-focused” - Breeds hostility Disturb communication Desired conflict outcomes - Agreement (strive for equitable and fair agreements that last) Stronger relationships (build bridges of goodwill and trust for the future) Learning (greater self-awareness and creative problem solving) Work-life (Family) conflict (is the perception that expectations and demands between work and nonwork roles are mutually incompatible) Incivility (is any form of socially harmful behavior: aggression, interpersonal deviance, social undermining, interactional injustice, and bullying) Managing conflict and negotiations (10.2) Power, influence, and Politics (11.1) Influence Tactics (SOFT) - Rational Persuasion (convince target with reason, logic, facts) Inspirational appeal (Build target’s enthusiasm by appealing to target’s emotions, ideals, or values) Consultation (getting target to participate in planning, and making decisions) Ingratiation (Making target in a good mood prior to making a request) Personal Appeal (Referring to friendship and loyalty when making a request) Influence Tactics (HARD) - Exchange (Making implied promises and trading favors) Coalition (Getting others to support your effort to persuade target) Pressure (Demanding compliance or using threats to target) Legitimating (Requesting target to do something based on one’s authority or right) Organizational Politics (Organizational Politics are intentional actions to improve (mostly) self/individual- or organizational-interests) Perceptions of organizational politics and outcomes (Individual’s subjective attribution of others’ behaviors to self-serving intent.