National EPON Solution Playbook_1135643a8f9f4d319bced5898f6d36c6-041122-1909-288 (1).pdf

Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited National EPON Solution Playbook Please submit all feedback and change requests to: Misael Hinlo, Keith Mangan , Kathy LawnDave McGowan or Michelle Montilluer-Housel Comcast and Industry-Related Acronyms (CIMDEF) Table o...

Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited National EPON Solution Playbook Please submit all feedback and change requests to: Misael Hinlo, Keith Mangan , Kathy LawnDave McGowan or Michelle Montilluer-Housel Comcast and Industry-Related Acronyms (CIMDEF) Table of Contents 1 1. Playbook Objective 2 2. Engineering,Design, Training and Communication Documents 2.1 2.1. Playbook Updates 2.2 2.2. Program Contacts - (some sections still TBD) 3 3. Program Overview 3.1 3.1. Benefits of EPON Fiber to the Premise (FTTP) Deployment Program: 3.2 3.2. Program Goals 3.2.1 3.2.1. Program Goal Summary 3.2.2 3.2.2. Requirements for EPON deployment 3.3 3.3. Introduction to PON 3.4 3.4. Identifying/Qualifying New Build Sites 3.5 3.5. Construction 3.5.1 3.5.1. Inside Plant (ISP - Headends and Hubs) 3.5.2 3.5.2. Customer Residence – Greenfield vs. Brownfield 3.5.2.1 3.5.2.1. In-home Plant: Design, Construction, and Installation (updates needed) 3.5.2.1.1 3.5.2.1.1. In-home ONU Installation Samples 3.5.2.2 3.5.2.2. Outside Plant (OSP) – Greenfield vs. Brownfield 3.5.2.3 3.5.2.3. Greenfield OSP Construction 3.5.2.4 3.5.2.4. Brownfield OSP Construction 3.6 3.6. Construction Guidance by Division 3.6.1 3.6.1. Central Division's Fiber Guidance 3.6.2 3.6.2. Northeast Division's Fiber Guidance 3.6.3 3.6.3. West Division's Fiber Guidance 3.6.4 3.6.4. Fiber Guidance Exceptions and Process 3.7 3.7. FTTH Power Supply Monitoring (RFoG/EPON) 3.8 3.8. EPON Approved Parts 3.8.1 3.8.1.1. FTTP Parts List 4 4. EPON Infrastructure and Design 4.1 4.1. EPON Design 4.2 4.2. OLT Configuration Standards 4.3 4.3. Adtran/Sumitomo OLT Platform 4.3.1 4.3.1. OLT Environmental Specs & Site Planning Guide 4.3.2 4.3.2. Sumitomo OLT Headend Troubleshooting Guide 4.3.3 4.3.3. Adtran/Sumitomo OLT Overview and Troubleshooting Info 4.4 4.4. 4.4.1 4.4.1. EPON Architectural Standards 4.4.2 4.4.2. Distance Limitations of Centralized EPON Distributed Architecture 4.4.3 4.4.3. PON Extenders 4.5 4.5. vBNG - Remote OLT 4.5.1 4.5.1. Distributed Architectural Standards 4.5.2 4.5.2. Distance Limitations of Distributed Architecture 4.5.3 4.5.3. Fiber Split Methodology 4.6 4.6. EPON Inventory Management 4.6.1 4.6.1. EPON Repair/RMA Process 4.6.2 4.6.2. Parts Sparing 4.6.3 4.6.3. EPON Procurement Management 4.6.3.1 4.6.3.1. EPON Inventory-related Items 4.6.3.2 4.6.3.2. OLT (CMTS) Engineering Deployment Process 4.6.3.3 4.6.3.3. PON Port Assignments for Business Services and Residential 4.6.3.4 4.6.3.4. OLT Headend Troubleshooting Guide 4.6.3.5 4.6.3.5. OLT Hardware Support 4.6.3.6 4.6.3.6. Vendor Support (Adtran/Sumitomo) 4.6.3.7 4.6.3.7. Adtran/Sumitomo OLT Deployment Exceptions 4.6.4 4.6.4. Deployment Management Tools 4.6.5 4.6.5. Additional Engineering and Design Documents 4.6.6 4.6.6. OLTdb (similar to NCP) 4.7 4.7. EPON CPE 4.7.1 4.7.1. Residential: Commscope/Arris/Pace XF3 Wireless Gateway 5 5. Product Construct 6 6. Line of Business Specifics 6.1 6.1. All IP Video (Gram) 6.1.1 6.1.1. Gram Monitor & Reporting 6.2 6.2. EPON Trial Validation 6.3 6.3. Field Validation Per LOB Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited 6.4 6.4. EPON/Flex 6.4.1 6.4.1. Community Channel/Bulletin Board 6.4.2 6.4.2. Overview 6.4.3 6.4.3. Product Goals 6.5 6.5. High Speed Data 6.5.1 6.5.1. XFINITY HSD Speed Tiers 6.5.2 6.5.2. Product Creation 6.5.3 6.5.3. Product Provisioning - "HSD and Voice" Retail MDU Solution 6.5.4 6.5.4. XFINITY Usage Based Billing (UBB) 6.6 6.6. Comcast Digital Voice & Backup Battery 6.6.1 6.6.1. 2-Box Battery Backup 6.6.2 6.6.2. XF3 Digital Voice Service 6.6.3 6.6.3. XF3 Backup Battery 6.6.3.1 6.6.3.1. Backup Battery Specifications 6.6.3.2 6.6.3.2. Voice Backup Battery for the XF3 6.6.3.3 6.6.3.3. Voice Backup Battery Disclosure Statement 6.7 6.7. xFinity Home 6.8 6.8. EPON Move-In-Move-Out (MIMO) 6.9 6.9. Single Play Video 6.9.1 6.9.1. Single Play Video - EPON Trial Validation 6.10 6.10. Wi-Fi Ready 6.11 6.11. Common Area Wi-Fi 6.12 6.12. Dot Com 6.13 6.13. Home-based Business (HBB) 7 7. Business Services 7.1 7.1. EPON Product Offering 7.2 7.2. EPON for HFC Capacity Offload 7.2.1 7.2.1. EPON BI Customer Target Dashboard 7.3 7.3. Access Network Solutions & EPON 7.4 7.4. Serviceability 7.5 7.5. Speed Tier Offerings 7.6 7.6. EPON - When & Where 7.6.1 7.6.1. HFC Capacity Offload 7.6.2 7.6.2. Opportunities 7.6.2.1 7.6.2.1. Office Buildings / MTUs 7.6.2.2 7.6.2.2. Multi-use Properties 7.6.3 7.6.3. Customer Prem & CPE 7.6.3.1 7.6.3.1. CFG-3 (Business Services) Troubleshooting Guide 7.6.3.2 7.6.3.2. Fiber / Optics Best Practices 7.7 7.7. Business Services Care Model for EPON 8 8. EPON Training and Communication 8.1 8.1. General EPON Guidelines/Communications 8.1.1 8.1.1. General Training-Related Communications 8.2 8.2. Additional EPON Training/Communication Resources 8.2.1 8.2.1. EPON Communications Document 8.2.2 8.2.2. Other Resources 8.2.3 8.2.3. Technician Resources 8.2.4 8.2.4. Additional Comcast University Resources (Inkling eBooks) 8.3 8.3. Central Division Fiber to the Unit Overview/Training 9 9. Technical Operations 9.1 9.1. TechOps Training, Communication and Guidelines 9.1.1 9.1.1. TechOps Technician Training 9.1.2 9.1.2. Technician Resources: Tech Ops XF3 Job Aids 9.1.3 9.1.3. EPON Fulfillment Recommended Test Equipment and Tools 9.1.4 9.1.4. Fiber Optic connector inspection devices – "Scopes" 9.1.5 9.1.5. EPON Network Tech Recommended Test Equipment ONLY 9.2 9.2. Proposed Gram flow for Bulk Residential Brownfield, Conversion to EPON - Need update with latest Wycliffe plan 10 10. EPON Field Escalation Model 11 11. MIS/Billing 12 12. Operations Readiness 13 13. Operations - XOC 13.1 13.1. NWT EPON Specifics 14 14. EPON Tools 14.1 14.1. Current Tools List 14.1.1 14.1.1. Don River 14.2 14.2. EPON Thresholds used in NWT and PHT 15 15. Customer Care Support Model 15.1 15.1. Fiber to the Unit Einstein/CARE Related Documents 15.2 15.2. EPON Trial Care Support Model - EPON HSD Only 16 16. Sales & Marketing / XFinity Communities 16.1 16.1. Sales Engineering Training Recommendations 16.1.1 16.1.1. Fiber Broadband Association sponsored webinar and presentation 16.2 16.2. Fiber Cheat Sheet and Workflow/Approval Process/Strategy Summaries 17 17. EPON Dashboard 18 18. Finance 19 19. Appendix 19.1 19.1. Glossary 19.2 19.2. Division-related Information 19.2.1 19.2.1. National Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited 19.2.2 19.2.2. West 19.2.3 19.2.3. Central 19.2.3.1 19.2.3.1. Central Disivion GRAM Field Tech Escalation 19.2.4 19.2.4. Northeast 19.3 19.3. Trial Site Specific Information 19.3.1 19.3.1. Atlanta Braves Complex - The Flats - Process Flow 19.3.1.1 19.3.1.1. Existing Einstein and Atlanta Braves Documents: 19.3.1.2 19.3.1.2. The Battery Complex - Bulk Account Troubleshooting - Atlanta Market 19.3.1.3 19.3.1.3. Welcome Letter provided to new Flats customers upon Comcast service job complete: 19.3.2 19.3.2. EPON Trial at The Battery 19.3.2.1 19.3.2.1. The Flats Building Job Aid 19.3.2.2 19.3.2.2. The Battery / Flats – Departmental Contact List 19.4 19.4. Archived Documents Note: Playbook contents and their respective SMEs are subject to change and additional updates will be posted. 1. Playbook Objective This Playbook is designed to assist achieving operational readiness to support deployments of EPON Fiber technology for Bulk, Residential, and Business Services customers through the use of XF3 and the new 2-Box (ONU+XB7) devices. Operational readiness is defined as having standard processes in place for marketing, sales, order management, installation and technical/customer support for the launches. This playbook outlines the necessary steps and tasks that must be completed to achieve full operational readiness. It also provides information and links to additional documents and resources required to support the launch. The intent of this document is to provide the required information regarding the end-to-end PON infrastructure (OLT to CPE - current), such that those organizations required to operate and support this infrastructure understand the key components of this platform, where to access architecture standards, infrastructure support documentation, hardware deployment and support processes, etc. While this document will contain some unique content, specifically created for the PON infrastructure, wherever possible it will call out to the associated documents that have been created and maintained by the related subject matter experts. It will be incumbent upon the subject matter experts and their organizations to maintain those documents and keep them current. In doing so, they will help maintain the accuracy and validity of this document. 2. Engineering,Design, Training and Communication Documents EPON Document and Link Description Owner/Contact Engineering, Design & Construction 10G EPON Networks Engineering and Design Specification Detailed and comprehensive engineering guideline surrounding the EPON Architecture OSP Engineering/Frank Eichenlaub DAA Program Home NGAN DAA Program Home 10G EPON RBB/RDOF Engineering & Design Standard Engineering and design guidelines for projects on Rural Broadband or Rural Development Opportunity Fund OSP Engineering/Frank Eichenlaub 10G EPON Remote OLT Engineering and Design Standards Engineering and design guidelines for the new Remote OLT Platform OSP Engineering/Frank Eichenlaub Training Documentation (2-Box) 2-Box Troubleshooting Guide This guide outlines the two-box troubleshooting steps and recommendations Tech Ops 2-box Tech Job Aid This document is the two-box fiber technician Job Aid Tech Ops EPON Two Box Install Tech Training Highlights This presentation provides a high level view of the full Job Aid Tech Ops 2-Box Real Time Learning (RTL) Link Overview of a 2-Box Install (video) 2-Box Tech Training (ULearn/Workday) Ethernet Passive Optical Network Installation with Optical Networking Unit for Technicians (course) 2-Box TSC-TCoE Awareness This document support information and use case troubleshooting for the TSC-TCOE team Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Tech/Field Ops 2.1. Playbook Updates Section Date 2.2. Program Contacts - (some sections still TBD) Description Program Contacts 08/22 /22 Updated program and contact info EPON CPE 09/28 /22 Updated CPE section 2 11/02 /22 Consolidated and added Misc reference document table EPON Program Section Contact EPON Engineering and Design Frank Eichenlaub and Pat Wike OLT Configuration Standards Jason Combs Adtran/Sumitomo OLT Platform Jason Combs vBNG - Remote OLT (currently in Trials) Jason Combs - Tech Lead Peter Sheedy Product Product Manager Keith Mangan - Project Manager RBB/RDOF - Rural Broadband/Rural Development Opportunity Fund Jen Smardo/Larry Beaucamp EPON Inventory Management Tina DiSano EPON Procurement Management Amanda Zelinsky, Jared Pomponio and Cameron Gill OLT Deployment Koriko Bawa – Northeast Division Meredith Rendall – Central Division Raymond Grab lll – West Division Deployment Management Tools Tina Disano Additional Engineering and Design Documents Ruth Craig CPE Residential - Mark Paulits Commercial/Business Josephine Vlastaris Voice Backup Battery for the 2-Box Janet Centanino and Joseph Pignataro ? Product Construct Josh Angotti and Peter Sheedy Line of Business Specifics All IP Video (Gram) Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Scott Werner, Charla Wolfe Community Channel / Bulletin Board Carly Latish, John Raezer High Speed Data Lisa Donato, Shadi Saleh Comcast Digital Voice & Backup Battery TBD xFinity Home Amy Bradfield EPON Move-In-Move-Out (MIMO) Paul Strickland Single Play Video Scott McGee Wi-Fi Ready --Dot Com Business Services Dave Farris and Andrew Weitzner EPON Training and Communication TBD General EPON Training Guidelines /Communications Amy Bradfield Technical Operations Jesus Garcia EPON BAU Escalation Model Nancy McGuire MIS/Billing Masamba Sinclair Operations - XOC Joann Shumard Network Tools? Need to determine specifics Device Tools TBD Customer Care Support Model Heston Turner Sales & Marketing / XFinity Communities Michael Mancini EPON Dashboard Jay Moneymaker ? Finance Meena Soleiman 3. Program Overview Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited The growing demand for Comcast products and services continues to exert ever-increasing pressure on Comcast's HFC plant. Comcast's current physical network architectures and design strategies are constantly evolving to ensure a disciplined approach to addressing subscriber and service growth, as well as accommodating the introduction of new signal processing and transport technologies. As part of this iterative HFC plant improvement process, Comcast must continue to build on the already high levels of reliability and performance of Comcast networks, adopt new standards and scalable architectures, as well as cutting edge hardware components and designs. In recent years at Comcast, service growth itself has been complemented by an improved customer experience such as the X1 platform, Xfinity Wi-Fi out of the home, and Cloud DVR (cDVR). Associated with ease-of-use and personalization, these enhancements to the customer experience have also added traffic to the network. These initiatives signal major technology shifts that Comcast and other cable operators are looking to take advantage of for operational efficiency, cost effectiveness, and service velocity. Because of the need to support long-term traffic growth with sufficient capacity, and a need to properly align network evolution with key enabling technology trends while respecting legacy revenue, a visionary network evolution strategy is required. A key component of this Network Architecture strategy is to deploy Fiber-to-the-x (FTTx), where "x" may refer to the premises (P) generically, or more specifically: the building/basement (B) of an MDU; a single family home (H); or an individual unit (U) within an MDU, providing a shared bandwidth solution the gives our customers high-end, symmetrical speeds over a passive optical network. 3.1. Benefits of EPON Fiber to the Premise (FTTP) Deployment Program: Simplified physical network setup and alignment, by eliminating the coaxial cable and RF actives in the plant Immunity from ingress noise sources Decreased maintenance costs of the OSP Smaller service group sizes (maximum of 128, scalable down to 32 hhp) to better address expected long-term bandwidth growth DPoE mediation allows transparent back office operation Implementation of Remote OLT provides a scalable, pay as you grow network solution Support of 10G EPON deployment to facilitate Gigabit and multi-Gigabit symmetrical offerings Aligned with distributed access network and virtual CMTS (vCMTS) development objectives Support for 10G EPON solution in an all-IP full services architecture 3.2. Program Goals The overarching goal of the FTTP programs described below are to future proof our network for next-gen services and the growth of high speed data. 3.2.1. Program Goal Summary Create a 10GEPON network that is compatible with the existing Comcast DOCSIS back office Develop a FTTx deployment architecture that is flexible, scalable, and cost effective for both greenfield MDU and greenfield SDU applications Deliver multi-play (video, voice, data, XFinity Home) services over an all-IP supported fiber network 3.2.2. Requirements for EPON deployment Can be deployed in an IP/Gram ready market OR can be deployed as an HSD only solution Requires XF3/2-box devices and associated inventory - updated guidelines pending Requires OLT serviceability check Fiber to the Unit (FTTU) signed contract MDU Greenfield of 250+ units are approved for FTTU (Apartment, Condo, Town Homes) - updated guidelines pending Senior, Assisted Living, Mobile Home, Senior Apartments, etc. excluded from FTTU due to lower capacity needs Deals that will fall into the exception process and will require Division and HQ approval: All SFU, SFU Gated Community, SFU ROE Community All MDU Brownfield MDU Greenfield Properties with [Product] (includes WiFi-Ready and Common Area WiFi) 6.11. Common Area Wi-Fi Section Contact: Matt Cohen NOTE: Current information below is ONLY with XF3. Product Overview: Common Area WiFi 2nd Generation_v3.9.pptx Tech Install Guide: MDU Common Area WiFi - TechOps Meraki Install Guide 20190422.docx Common Area Wi-Fi Playbook: Common Area WiFi Sales Playbook Common Area WiFi is a product offering for MDU common areas such as pool, laundry, lobby, business center, and resident recreation areas. This solution is free to MDU properties (for up to 5 serviceable locations) and a great incentive for bulk and retail properties alike. Common Area WiFi is an extension of the broader Xfinity WiFi network and is a point of entry for acquiring new subscribers in retail properties. Einstein 360o Articles: PRD1317 XFINITY WiFi for Common Areas Product Overview TLK2301 XFINITY WiFi for Common Areas (Common Area WiFi) FAQs HOW8712 Troubleshooting XFINITY Common Area WiFi PRI1163 XFINITY WiFi for Common Areas Pricing Everyday Pricing / Install Fees – National HOW12819 Tech Ops: Common Area WiFi (CAW) Equipment Refresh Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited 6.12. Dot Com Section Contact: Important Documents: GRAM/EPON Cust. Owned Modem and Pro-Install Dotcom Testing Important Links: CPE Release Management: https://etwiki.sys.comcast.net/pages/viewpage.action?spaceKey=CPE&title=CPE+Release+Management 6.13. Home-based Business (HBB) In cases where more than 2 phone lines are needed to be provisioned at the premise, 2 XF3 ONUs will need to be installed. Here's some guidelines in implementing a Dual XF3 configuration and provisioning: Dual XF3 TSC Awareness.docx EPON-DualXF3-TechTalk.docx 7. Business Services Section Contacts: Bridgette Burke, Chris Leonardo, Susan Campbell and Jacob White 7.1. EPON Product Offering Refer to the list below for the current Business Services Offering over EPON. Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited 7.2. EPON for HFC Capacity Offload Where Service Group (SG) utilization is approaching or above designated thresholds, high-consuming Business Services customers (Top Talkers) are likely contributing to those conditions and those customers may be having a negative customer experience. In addition, the high-consumers could be adversely impacting the customer experience for others on that Service Group (SG). In situations like this, locations with high-consuming Business Services customers should be considered for EPON to off-load the HFC network of the associated traffic and potentially upsell those customers to a higher speed tier. 7.2.1. EPON BI Customer Target Dashboard A tool has been developed to help facilitate the process of identifying potential customer targets for building EPON networks and offering EPON-based services. The EPON Customer Target Dashboard can be used to focus on highly utilized Service Groups as a way to identify locations and customers to consider for an EPON solution. In addition, regardless of SG utilization conditions, the tool can also be used to identify customers that are consuming excessive amounts of data, likely having a marginal customer experience, and may benefit from the symmetrical 1Gbps service EPON can provide. Division, Region and Market filters provide the ability to identify potential EPON customers, based on knowledge of where the OLTs have been deployed, as these backend devices must be within a certain proximity of customers to provide EPON-based services. Dashboard Link: EPON BI Customer Target Dashboard Link (Please check with the Section contacts for access to the Dashboard) *To access the EPON BI Customer Target Dashboard, you must be on the internal Comcast network or connected over VPN. This tool is not accessible via the Internet. 7.3. Access Network Solutions & EPON Comcast offers different Access Network solutions for our customers including DOCSIS based products (SMB) and Fiber based solutions (Metro Ethernet). EPON will now provide another set of Fiber based products that we can offer to our customers. Each solution has its target market / customer and must be considered according to customer needs and availability of those services and technologies in a particular area. The following table provides an overview of where Comcast's various Access Network solutions would be considered and how they compare. 7.4. Serviceability Section Contacts: Bridgette Burke The Business Services PON initiative is in the initial phase of the larger program and at the present time, defining PON serviceability and the associated processes is a work in progress. As such, limited information and documentation is available at this time. More detailed process and system information will be provided once it's developed and communicated. (Need updates) 7.5. Speed Tier Offerings As required, Comcast Business Services will adjust speed tier offerings and pricing to account for competition, customer demand, network capacity and other factors. Please consult the Business Services Internet Product team for the latest speed tier and pricing info. At the present time, only existing Asymmetrical speed tiers will be offered over EPON. 7.6. EPON - When & Where 7.6.1. HFC Capacity Offload Because EPON networks are a ‘fiber to the customer’ solution, this type of access network can be considered as a way to help alleviate existing capacity constraints, or to avoid future capacity related issues, on the Hybrid Fiber Coax (HFC) network. Where a large number of customers and / or high-consuming customers – Business Services or Residential - are driving up Service Group utilization levels, these areas should be prioritized for EPON. In addition to moving these “Top Talkers” off the HFC network, having made PON available in these areas, will provide additional upsell opportunities and can help justify fiber construction costs to that location. Costs not incurred by having to perform Node Splits also makes a case for considering EPON in highly utilized HFC areas. 7.6.2. Opportunities At the present time, Comcast’s EPON implementation is limited to providing High Speed Data (HSD) services. Video and Voice services over EPON are still being tested and trials are upcoming. The following examples assume the EPON infrastructure can deliver Video, Voice and Data services to both Residential and Commercial subscribers, affording Comcast the following opportunities. Refer to the link for the current Product Set: Business Services EPON Product Set The following items can also be considered for Residential MDU Properties: Fire Alarms Security Lines Common Area/Public View Front Office etc. Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited 7.6.2.1. Office Buildings / MTUs MTUs (Multi-Tenant Units), Office buildings, or MDUs (Multi-Dwelling Units) can have a major impact on the associated HFC Service Groups. In many cases, to alleviate the hazardous network conditions caused by these locations, an HFC node may be installed in a specific building (referred to as MDU Offload). With an MDU Offload, fiber is pulled to the associated building(s). While this is a viable solution, depending on consumption growth in such locations, it might require future augmentation. Depending on the size of the building, amplifiers may also be required to ensure proper signal strength to the customers’ locations. Implementing an EPON network solution for an MDU would also require that fiber be pulled to that physical location. However, no active devices (HFC amplifier) would be required beyond that point. A fiber distribution cabinet would be installed in the basement and/or each floor. From that one fiber pull, 32 splits would be available for Commercial customers and up to 128 for Residential locations. 7.6.2.2. Multi-use Properties Some properties may have a combination of SMB (Small-Medium sized Business), HBB (Home Based Business) or Residential. Product offerings will be decided to best fit their needs. Overview and Business Benefits Today Business Services does not have an EPON Triple Play offering. Residential does have an EPON TP, and Comcast is currently building residential MDUs as EPON fiber only. Many of these residential MDUs also have business passings, and without a Business EPON product offering, we are forced to overlay coax or RFoG at an additional cost to service the business customers. (Comcast pays the additional construction cost, not the customer.) A Business EPON Triple Play product offering will allow mixed use (resi/commercial) apartment buildings (MDUs) to be built as EPON only, and avoid the cost of overlaying coax or RFoG for businesses. Deployment Approach We are building an EPON Triple Play solution that will leverage the existing functionality and automation that has already been built for BI. Every EPON order will include BI. This solution will only be sold by SBAEs and orders will be processed by the BSC-COT. Leadership has approved this approach and requested that we deliver this solution in the 4Q 2018. The product offering will be BI, BV, BVE and BTV. This product offering is intended to only be sold to business passings in a resi EPON only MDU. This is not meant for 100% commercial buildings. If the resi MDU is brownfield (has coax/RFoG), then the EPON offering is not needed. 90% of the buildings are greenfield. To facilitate speed to market, and since there is expected low volume, the approach is to minimize development and use manual processes until there is enough volume to warrant development and automation. 7.6.3. Customer Prem & CPE The installation methods used for customer premise equipment - including such things as Fiber Distribution Cabinets, Risers and Conduit - will vary based on certain conditions at the customer location. In addition, Division and/or Region Construction teams may have defined standards for how certain CPE should be installed under different conditions. Please refer to the Division or Region Construction guidelines for customer premise equipment and infrastructure guidelines. 7.6.3.1. CFG-3 (Business Services) Troubleshooting Guide At present, Job Aids are being developed for the CFG3. A link will be provided when these resources becomes available. 7.6.3.2. Fiber / Optics Best Practices Refer to Section 5 of the EPON Design Specifications document noted in Section 2.3 10G EPON Design Specifications.pdf 7.7. Business Services Care Model for EPON Section Contact: Chris Leonardo (The current guidance below may be updated in the near future.) EPON Training: Epon_training_6.2018.pptx Trouble calls for anything EPON related today are going to be accomplished via CSG and not Café. Manually schedule the trouble call via CSG, and there will be a code for “BC EPON TC” where you would see various codes like “Smart office t/c” “BCV OOS” etc. Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited 8. EPON Training and Communication Section Contact: 8.1. General EPON Guidelines/Communications Section Contact: Amy Bradfield 8.1.1. General Training-Related Communications Please visit the Sharepoint folder below for training-related items: Central Division EPON XStores Training Central Division Technical Support Center (TSC) Overview and Training XF3 Support Guide Customer Service Training Link: https://comcastcorp.sharepoint.com/:f:/s/NGAN/Em_Sf1Q-eX9AnMca2xjMTbQBY3VvS5yuJHYNjyV30sEOtw?e=8zyZa7 This module is now available in myLearning by searching: By title for All IP Video. The Item ID for All IP Video is: ELEARNING_WITH_EXAM 861 Outsource Partners: Vendor Portal: http://cuportal.cable.comcast.com/ Link to All IP Video item: http://cuportal.cable.comcast.com/index.php?option=com_k2&view=item&id=1510:all-ip-video 8.2. Additional EPON Training/Communication Resources 8.2.1. EPON Communications Document 8.2.2. Other Resources Document Name Link Owner Note Refer to the links below regarding the latest on Tech Ops Training, Communication and Guidelines resources: 8.2.3. Technician Resources Technical Operations National Standards Repository Tech Ops: MS_0622-XB7 ONU EPON Tech Talk EMT Instructions Jesse Garcia Tech Ops: XF3 Fiber-EPON Gateway (Arris X5001) Equipment Overview Tech Ops: XF3 Fiber-EPON Gateway (Arris X5001) Equipment Overview (HOW12661) Tech Ops: XF3 Fiber-EPON Battery Backup Overview Tech Ops: XF3 Fiber-EPON Battery Backup Overview (HOW12660) Latest EPON 2-Box Job Aid for Installation Techs Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited TLC Tech Talk: EPON – Fiber Wiring & XF3 (Arris X5001) Installation Job Aid EPON TLC Tech Talk.docx Reference for Logistics Center Techs Tech Talk: XFINITY Fiber Gateway Residential Installation Guide XF3 Job Aid Tech Talk v14 - 03.20.2017 (2).doc Reference for Support Center Techs Tech Talk: XF3 Fiber- EPON Gateway (Arris X5001) XF3 Gateway Equipment Overview Tech Talk E-Brief.pdf Equipment Overview Xfinity Fiber Gateway (XF3) Troubleshooting Guide XF3 Support Guide V3 Draft - may need to be updated Tech Talk: XF3 Fiber-EPON Battery Backup XF3 Battery BackupTech Talk E-Brief v7.docx Dual XF3 TSC Awareness (for customers with more than 2 voice lines) Dual XF3 TSC Awareness.docx Reference for Support Center Techs EPON Dual XF3 TechTalk (for customers with more than 2 voice lines) EPON-DualXF3-TechTalk.docx Reference for Fulfillment Techs https://comcast-sso.read.inkling.com/a/b /59a683382b094e3f9ed990c4c758737c/ This chapter will give learners an understanding of GPON and EPON. It will discuss the equipment used and the challenges of moving to GPON and EPON architectures as well as its benefits. 8.2.4. Additional Comcast University Resources (Inkling eBooks) FTTP Planning and Design, Chapter 6 ‘GPON and EPON’ p/67634d3e649842f39982be71faf4d0c1 FTTP Deployment, Chapter 4 EPON and GPON Architecture’ https://comcast-sso.read.inkling.com/a/b /c63a31d906934fef94d7072f8c8161b8/ This chapter will help learners understand signal flow in an EPON and the typical tools and equipment used in an EPON. p/e2798f6e21f344beace16514fd76eaf1 Tech Ops EPON Training & Communication Last updated: 9/11/2018 Category Descri Current ption/ Collateral Title & Artifacts1 Strategy EPON CD FTTx Progra EPON m Intro Overview v010 Ideally have National position /strategy documented, walk around deck built & modified as appropriate by Division Communication EPON Progra m /Effort Intro Not available Div/Region EPON program intro; prewritten Leadership email template doc U nd er R ev iew 20 ema il A pr In ho use C o m m T eam Pre-written introduction for local leadership to leverage & adjust for their market EPON Talkin g Points Not available EPON doc for Mgrs /Sups, Talking Points /FAQs supporting roll-out U nd er R ev iew 20 ema il A pr In ho use C o m m T eam Keys points, features & benefits for Mgrs/Sups for any questions from the field Cours e Intro 1hr: selfpaced eLearning eLe arni ng In ho use CU Found ations - 6hrs 24 min: selfpaced eLearning + Peer Assisted Learning (PAL) eLe arni ng (498 1) In ho use CU eLe arni ng In - CU TechOps Centric Future / St T at ar us g et Cha S nnel o ur ce Link to Reso urces Pr o vi d er Intend ed Audien ce O w n er Comments Standard Collateral CU Fiber/EPON Foundation What is EPON FTTP 1hr 12mins: Deploy self-paced ment eLearning + Pres In enta tion ho use C o m pl et ed What is EPON module update in progress C o m pl et ed C o m 27 A pr Le ad er sh ip Includes 3.5 hrs of Peer Assisted Learning (PAL) Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited PAL Equipment pl et ed ho use Installa 4hrs 3mins: tion self-paced eLearning + EPON PAL Installa tion Trainin g for Techni cians C o m pl et ed eLe arni ng (974 2) In ho use CU Includes 2.83 hrs of PAL Measu 2hrs 46 rements mins: selfpaced eLearning + PAL C o m pl et ed eLe arni ng In ho use CU Includes.75 hrs of PAL Troubl eshoot ing an FTTP Instllati on 3hrs 12 mins: selfpaced eLearning + PAL C o m pl et ed eLe arni ng In ho use CU Includes 2 hrs of PAL XF3 Gatew ay Files: XF3 Gateway Tech Talk E-Brief.pdf C o m pl et ed Tec hTal k /Tec h360 In ho use T ec h O ps Equipment brief intended to be '1-2 pager' identifying key features & benefits, specs & comparison to previous product generation as appropriate XF3 Battery Backup Equipment Brief C o m pl et ed Tec hTal k /Tec h360 In ho use T ec h O ps Equipment brief intended to be '1-2 pager' identifying key features & benefits, specs & comparison to previous product generation as appropriate - X5001 User Guide - 5013327100.pdf - X5001 Wireless Gateway Troubleshoo ting Guide_v5 XF3 battery backu p (VoIP) 20 A pr - XF3 Battery Overview_0 32818 - Alpha Flexpoint Quick Guide.pdf - Alpha Flexpoint Tehcnical Guide.pdf https:/ /einst ein36 0. cable. comc ast. com/ einste in360/ View Docu ment /HOW 12660 - FlexPoint 1215 1232 1250 Datasheet. pdf Tools & Materials Recom mende d Equip ment List Recommend Additions as ed test environment equipment changes FTTP.doc C o m pl et ed ema il In ho use Pr od uc t T eam Recommended equipment & available in CIFA Fiber optic cabling , drop /jumpe rs No National Standard, Division determined Division determined NA NA NA NA Fiber optic cabling. May be connectorized & 'pre-cut' to specific lengths, or require the attachment of a connector(s). Division determined NA Inpers on V en dor Di vi si on de pe Connectors can be attached using mechanical or fusion splicers if fiber optic cabling not connectorized. - CD: mechanical - WD: connectorized - ND: TBD Conne ctor Division determined Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited nd ent - CD: Corning Mechanical Connector (OptiSnap) - WD: NA (preconnectorize d) - ND: TBD Light Meter Division determined Division determined NA Inpers on V en dor Di vi si on de pe nd ent Equipment likely already in use in field Division determined Division determined NA Inpers on V en dor Di vi si on de pe nd ent Clean Division & determined Screen Division determined NA Inpers on V en dor Di vi si on de pe nd ent EPON Job Aid EPON Job Aid v1. doc (TRACE) C o m pl et ed Tec hTal k /Tec h360 In ho use T ec h O ps Developed by Central team derived from their TRACE document; will be replaced by Install Guide noted below. XF3 battery backup Job Aid D ef er Tec hTal k /Tec h360 In ho use T ec h O ps Incorporate into Installation Guide - CD: EXFO - WD: EXFO - ND: TBD Scope Installation & Troubleshooting Files: - EPON Job Aid v1.doc (TRACE) - GRAM Tech Talk_06-01 - XF3 Job Aid version 15 2018-0402 XF3 Files: battery backu p Job Aid https:/ /einst ein36 0. cable. comc ast. com/ einste in360/ View Docu ment /HOW 12660 - XF3 Battery Overview_0 32818 - Alpha Flexpoint Quick Guide.pdf Job Aid intended to be '1-4 pager' highlighting key tasks & procedures for on the job execution - Alpha Flexpoint Tehcnical Guide.pdf - FlexPoint 1215 1232 1250 Datasheet. pdf EPON Files: Installa tion Guide EPON Installa tion Guide (ebook) EPON Installation Guide In Pr og re ss 13 Tec hTalk A pr eLe arni ng (928 1) In ho use T ec h O ps Update planned for release 5/2 This is the Participant guide eBook that goes along with the EPON Installation Training Lab - XF3- Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited EPON Tech Talk Installation Job Aid v15 - EPON Installation Update v2. doc (TRACE) XF3-EPON Tech Talk Installation Job Aid v15 release to limited audience for review & feedback - EPON First Friendly Installs, FL. doc (Retrospecti ve) - Wireless Gateway Installation Guide Final Draft Update 1204-17.doc Guide intended to be fairly comprehensive document covering tasks & procedures for on the job execution - XF3 Battery Overview_0 80817.doc - Alpha FP1250 Battery Installation Sheet.pdf - EPON FAQ v3 (Exceptions) + XF3 battery documention EPON Troubl eshoot ing & Escala tion Files: EPON Troubleshooting Guide In Pr og re ss 13 Tec hTalk A pr In ho use T ec h O ps Guide intended to be fairly comprehensive document covering tasks & procedures for on the job execution - XF3 Support Guide.doc - XF3 Triage Support 022818 MP. doc Central_EP ON_TSCv2. 0.doc - TSC Phone Menu Chicago April 2017. pdf HOW11907 _Fiber Order Entry_040318 https:/ /einst ein36 0. cable. comc ast. com/ einste in360/ View Docu ment /HOW 11907 EPON Installa tion Trainin g Lab National Installation Policy eLe arni ng and Inpers on (976 1) FiBRIS Not available FiBRIS In 20 Stan In Pr dard og Jun s ho re Port use ss al Fulfillm ent Technic ians and Networ k Technic ians T ec h O ps This is a blended program that prepares technicians for EPON installation. The program includes an eLearning, and eBooks that present an introduction to EPON and an inventory of the tools and equipment that are necessary for EPON Installation. After reviewing the preparation materials, participants will practice EPON installation in a lab with an instructor. This training can be found in myLearning by looking up “EPON Installation Training Lab” or “9761.” Broadband Installation Standards (BRIS) is the authoratative National policy /standards document. FiBRIS is the Fiber installation equivalent, highly technical with contribution & approval across all Divisions senior engineering leadership. Historically, 6-9 month development time. 1 Material development has been organic & reactive; new materials available throughout project lifecycle. Many documents developed 01Q18 & still pending finalization Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited 8.3. Central Division Fiber to the Unit Overview/Training Refer to the document below for Central Division's FTTU Overview/Training 9. Technical Operations Section Contact: Jesus Garcia 9.1. TechOps Training, Communication and Guidelines Refer to the document below regarding Tech Ops Training, Communication and Guidelines resources: EPON Installation Guidelines & Supporting Documents Technical Operations National Standards Repository 9.1.1. TechOps Technician Training TechOps Training and Communication.xlsx (use myLearning resources for latest EPON content) myLearning Link: https://www.comcastnow.com/article/%7B1A4BA4DE-4482-488B-AB91-B05D74DFBB5A%7D Playbook Type Name Type Scope of this Standard CHQ Owner DIV Owner CU Training FTTX CommTech New Hire Training New TBD 10/2017 Status Patrick McDonald Michael Hewitt CU Training FTTX Comcast University Safety Training New TBD Patrick McDonald Michael Hewitt 9.1.2. Technician Resources: Tech Ops XF3 Job Aids Technician Install Tool Set Fiber / Optics Best PracticesRefer to Section 5 of the EPON Design Specifications document noted in Section 2.3 Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Equipment: Fiber-based wireless gateway (XF3) Fiber wall plate Drop Fiber Cable House Box Installation tools based on local practice Inspection Scope Optical Power Meter Connector cleaning equipment Day of Install, technician will perform the following actions: Install a new Fiber wireless gateway (Ethernet and Wi-Fi connectivity) connected to fiber jack Provide a new SSID and password to be used for WiFi connections There will be two SSIDs available (2.4GHz and 5GHz) Skill-Sets & Roles and Responsibilities Fulfillment Techs Responsible from NAP to CPE including ONU Validate power levels at the NAP and submit RTE tickets if required Residential Installations (Please reference National Fiber-to-the-Premise Residential Installation Policy & Guide here. Trainings must be targeted to create skill pool with gradual rollout to BAU general population as volume of activity increases. In some cases during the market ramp up of the fiber build outs Comm Tech 5's are the first to do the professional installs until Comm Tech 3's are fully trained. Line Techs Responsible from EPON Extender (FLM) to ONU Fiber connector cleaning Fusion Splicing Test equipment use Troubleshooting Please reference National Fiber-to-the-Premise Playbook Business Operations Deployment Playbook for detailed information on roles and responsibilities here. PON Test Equipment The following are additions to the current Comm Tech 3 Fulfillment Technician Tool Kit: 9.1.3. EPON Fulfillment Recommended Test Equipment and Tools The following are additions to the current recommended tools for CommTech 3 Fulfillment Technicians: Optical Connector cleaning equipment – "Clicker" One Click Connector Cleaner The preferred clickers are AFL. For more information about the clicker see AFL's data sheet here also available in kits cifa 81280 Low cost broadband Optical Power Meter Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Required for EPON installation scenario. The recommended model is the JDSU (VIAVI) OLP-34 or the EXFO EPM-53 9.1.4. Fiber Optic connector inspection devices – "Scopes" Fiber optic connector inspection scopes come in many sizes, shapes, and options. When selecting a fiber scope it is recommended that no direct view microscopes be purchased. There is potential safety hazard and eye damage if a technician mistakenly connects a live fiber to a direct view microscope. Due to space restrictions, handheld microscopes often result in incomplete inspection of the interface, allowing for inspection of Patch Cord side only, which leads to cross-contamination. If the patch cord side is cleaned when connected into a dirty bulkhead fiber, both sides of the fiber connection may become dirty. Scopes should be analog or digital cameras. Scopes can interface to a device with a probe. Viewing devices include an I-Device that is issued to the technical community, a laptop, or existing piece of test equipment (DSAM). The following are recommended examples of scopes that will test and troubleshoot optical interfaces. Contact EXFO, JDSU (VIAVI), or AFL for more information. I-Device Compatible The AFL FOCIS WiFi, EXFO FIP-400B and Viavi FiberChek Probe FIT-CATV-FIT3 can interface to I-Devices for connector inspection through a WiFi connection. The software is free and downloadable from the App Store. Below are images of the devices. USB interface to Laptop or Optical Test Equipment A USB connected scope can be plugged into a laptop or other proprietary devices. In most cases, automated endface inspection software is included to help analyze the condition of the connector ferrule. The recommended inspection probes are: EXFO FIP-400B, AFL DFS1 Digital Fiber Scope, and JDSU FBP-P5000i inspection probe. Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Dedicated Inspection probes and viewers The most common fiber scope includes a viewing device and a probe with automated testing capabilities and a pass/fail feature. Recommended versions of this fiber scope include: The AFL FOCIS Flex and VIAVI FBP-SM03. 9.1.5. EPON Network Tech Recommended Test Equipment ONLY The following are additions to the current toolkit of CommTech 4 / 5 Network Technicians: Advanced Optical Power Network Meter - Required for 10 Gigabit Ethernet Passive Optical Network (10G EPON) installation scenario. The recommended model is the JDSU (VIAVI) OLP-34 or the EXFO EPM-53 Advanced Optical Power Network Meter - Required for 10 Gigabit Ethernet Passive Optical Network (10G EPON) scenario for testing and troubleshooting, recommended is an Advanced Optical Power Network Meter: JDSU (VIAVI) 2305/66 OLP-87 with PON/10G PON power meter (scapc fixed connectors) or EXDFO PPM-350D-D-XX Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited 9.2. Proposed Gram flow for Bulk Residential Brownfield, Conversion to EPON - Need update with latest Wycliffe plan Please refer to the document below for the current Brownfield Flow (may need to be updated). Brownfield EPON Flow v6.pdf Existing Legacy & X1 Customers aka Wycliffe Proposed Flow Will require additional video CPE option - XiD connected via MoCA. XiD / XF3 interop testing underway (10/2017) T-90d: Network readiness: ISP/OSP to the NAP certified T-45d: Construction creates schedule with addresses to terminate fiber at the side of the home (could be well ahead of fulfillment) - Construction will wait to flip drop type to EPON T-7d: Fulfillment will create schedule for day of install T-1/0d: Tech Ops commits to install, and notifies serviceability about creating dummy accounts (w/pending order), updates drop type and node number morning of install or at time of install; Reduces customer impact since no service change will take place until pending order is created T-0d: Tech arrives at the home (DP/TP services are up) T-0d: Tech adds XF3 to dummy account to verify connectivity from “ground block” T-0d: Tech calls DOJ to create the pending order (verify the drop type is EPON, swap codes of DTAs/XGs for Xis), account is provisioned for Gram; All X1 devices will flip to Gram (CLM, IP), DTAs will continue to work in parallel T-0d: Tech completes home run wiring from outside of home termination and any necessary in-home wiring to video ports T-0d: Critical decision point to continue with install since service will be shutdown T-0d: Tech deletes all non-Xi video equipment (XB3 must remain), so that new devices (e.g. XF3) can be activated without violating EAI rules T-0d: Tech calls DOJ to move XF3 to customer account, swap XB3 (port Ph#, deactivate XB3) T-0d: Video is not up, HSD and CDV are up on the XF3 T-0d: Tech installs Xi* video equipment (add to account and activate) T-0d: Tech disconnects the coax from the ground block and terminates both wires T-0d: Tech completes the order, install complete Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited 10. EPON Field Escalation Model Section Contact: Nancy McGuire The current EPON Escalation deck below provides information on the following items: Guidelines Escalation Path Model Escalation Support Contact Info 11. MIS/Billing Section Contact: Masamba Sinclair More details on the current billing strategy can be found in the link below: Link to 2-Box EPON Billing: ONU+XB (Two Box Solution)#Billing/MIS 12. Operations Readiness XF3 Ops Integration items and workstream status Confluence maintained by Engineering Ops team 13. Operations - XOC Section Contact: Joann Shumard The XOC will follow standard processes to support EPON as they do for other fiber products. PON equipment is monitored using the same tools and dashboards as all other products and the escalation and response path is similar. The XOC needs to have issues identified as EPON so they can troubleshoot appropriately. XOC and NOC EPON specific device monitoring includes OLTs and CPE (Customer Premise Equipment). OLT software deployments are also supported. Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited 13.1. NWT EPON Specifics Comparison of HFC & EPON Reportable Attributes For EPON ONU reporting parameters: US TX = OLT RX US RX = Opt. TX DS RX = Opt. RX Opt. = Optical Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Issues Related to NWT - EPON Plant Fault Logic Level 1 Flow 14. EPON Tools Section Contact: Sebnem Ozer As with any customer-serving infrastructure, the associated PON devices (OLTs & CPE) will need to be incorporated into all required systems such that reports, dashboards, etc. can properly account this platform. Note: The section is currently being updated (03/25/2019) 14.1. Current Tools List The EPON OLTs have been incorporated into the following systems, with varying degrees of details being provided, which are driven by the requirements of the users of the associated systems. When searching for the Sumitomo OLTs in the various tools, please note that their FQDNs begin with "smi0". Note: Explicit system permissions may need to be granted to access the following links / tools. CLIPS (Internet Explorer required) Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited While network designs for OLT based services are not designed in CLIPS (as they are provisioned over DOCSIS), the system has discovered these devices and they can be found in the system inventory. 1. 2. 3. 4. 5. In the "Select Instance" box, make sure the Production version is selected Click the "Connect" arrow If prompted, select "Run with latest installed version" of Java; You may also have to Allow Java to run on your computer Once you are in the CLIPS interface, in the left pane, find the "Devices" tab. Scroll down until you find "FSU7100 series" and click the "+" to expand this list. This will show all of the Sumitomo OLTs that the CLIPS system is aware of. Expanding further will display additional details for these devices. 14.1.1. Don River To display Sumitomo OLTs that Don River is aware of, and their associated attributes: 1. Select the Device tab and then click on the Device sub-tab 2. In the Device FQDN column, to find the Sumitomo OLTs, enter "smi%" and hit Note: Content being updated Tool Name Description Owner Link/Address Aegis /Spatial Notes Pendin g updates CLIPS Customer Timeline ECAF /Iceberg Einstein 360 Gumshoe https://customertimeline. cable.comcast.com Access to account events Health check information validation Comparing the XF3 with XB3 for parity Erik Neeld https://iceberg.comcast. net/ Tiffany Lindsay https://einstein360.cable. comcast.com/ http://cmts.comcast.net /viewstbt.php Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Acces s required Pendin g updates NT login required Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Haystack EPON not yet integra ted Horizon Used by other Tools as interface to access devices HPNA IP Edge Portal Netmon NWT National Watchtower https://netmon.io.comcast. net/accounts/login/?next= /devices Node and CPE Health http://nwds.g.comcast.net /nui/#/mapsevents Similar to NCPDb for DOCSIS http://172.27.164.43:9001 /OLTdb/oltref NT login required NWT Mobile OLTDb PHT (Premise Health Test) Scout CPE Device detailed parameters Andrew Taylor https://scoutmonitoring.g. comcast.net /network_monitoring/ servlet /network_monitoring Scout Mobile Mobile version of Scout Works with IOS and Android ? devices Tech360 Metrics /Reporting Tableau Jay Moneyma ker ITG HSD Tiffany Lindsay XH ITG Once firmware is pushed to XF3 all XH ITGs should work. All of the necessary changes have already been made in the original XF3 CCAMs. Care team is testing XH ITG on the testing account Tiffany Lindsay xRay ESP Device Service CTDI Readiness Fred Moskowitz Clean & Screen process demonstrated and completed the testing for XF3 Scott Ghiz AUPM (being replaced by a different tool) 14.2. EPON Thresholds used in NWT and PHT Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited NT login required Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited 15. Customer Care Support Model Section Contacts: Patrick Dunn 15.1. Fiber to the Unit Einstein/CARE Related Documents NCO/Care Confluence Site: Please use this site for the most up to date information! EPON-related E360 links below: Document Name Link Article Category Fiber-to-the-Unit Xfinity Services Overview https://einstein360.cable.comcast.com/einstein360 /ViewDocument/PRD1458 General Overview Arris X5001 Xfinity Wireless Device https://einstein360.cable.comcast.com/einstein360 /ViewDocument/DG498 Xfinity Fiber Gateway Xfinity Fiber-Only Network Now in Your Area: TLK3523 https://einstein360.cable.comcast.com/einstein360 /ViewDocument/TLK3523 EXTERNAL/INTERNAL:Talking Points on Restrictions Fiber-to-the-Unit Bulk Account Order Entry - CSG Help Central Division : HOW11907 https://einstein360.cable.comcast.com/einstein360 /ViewDocument/HOW11907 Bulk Accounts: Order Entry Fiber-to-the-Unit Account Troubleshooting Instructions HOW11908 https://einstein360.cable.comcast.com/einstein360 /ViewDocument/HOW11908 Troubleshooting Reminders (Bulk) Getting Started with Xfinity xFi https://einstein360.cable.comcast.com/einstein360 /ViewDocument/HOW11642 Informational *Training Modules: {Available in MyLearning} EPON Tech Training: “EPON Installation Training Lab” or “9761.” All IP Video: The Item ID for All IP Video is: ELEARNING_WITH_EXAM 861 Outsource Partners: Vendor Portal: http://cuportal.cable.comcast.com/ Link to All IP Video item: http://cuportal.cable.comcast.com/index.php?option=com_k2&view=item&id=1510:all-ip-video Support Models: See NCO Confluence for AR Incubation Phase + Post AR incubation Phase Einstein Identifiers: Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Troubleshooting: Repair: All ITGS have been updated to reflect the XF3 + All IP Video Issues. Advanced Repair+ Wireless Gateway Support Teams: Provided an XF3 Specific Troubleshooting Guide for reference. ITG Improvements IVR: Toggle implemented to scrape Video Repair calls to Incubation if needed EIVR-1718 - Authenticate to see issue details Support Models: Fiber to the Unit Support follows normal report flow in the divisions. For specifics on the Repair Flow please contact Verba Brown - Central Bea Imel - West JoAnn Brothers - NED 15.2. EPON Trial Care Support Model - EPON HSD Only Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited 16. Sales & Marketing / XFinity Communities Section Contact: Michael Mancini The EPON solution will follow the regular XFinity Communities process. Sales/Marketing will be driven by XFinity Communities. Important Note For Upgrades: Customers who are in the EPON "HSD Only" Bulk agreements have the ability to upgrade to a higher speed tier as long as the property is sold as an upgradeable site (Note: Each division has different pricing for bolt-ons but all support speed upgrades.) However, the customer may only upgrade to the “lane of speed” that the bulk property subscribes. EPON customers can have either Non-Symmetric (standard speed offerings) or Bulk Symmetric (60/60, 150/150, 250/250, 400/400, 1G/1G). A customer on a Non-Symmetric speed tier cannot upgrade to a symmetric offering, and visa-versa. This solution and speeds are specific to that MDU agreement. If a customer is located within a “non-upgradeable” site, they cannot go to a regular sales channel to upgrade to a higher tier. For example, I am a customer in NED Carlyle MDU bulk with 200M/100M on an XF3 device. I cannot go online to purchase a upgrade to 1Gbps using an XB6 because the EPON technology does not support an XB6 device. Customer can upgrade voice and video through the regular BAU process (Note: XF3 will support Voice in 2H2017). Contract agreements should be aligned to this strategy. Introducing XFINITY’s new Advanced Communities Network, powered by fiber technology, and designed to upgrade your property for the residents of today and tomorrow. Not only does it deliver 1 Gigabit-capable network solutions, but it also prepares your residents for a broad array of technological changes, which will come in the future. XFINITY Advanced Communities Network, powered by fiber technology brings screaming fast internet speeds, a better customer experience. We back our network with round-the-clock monitoring 365 days a year and a friendly customer care team that’s just a phone call away. Please see the below sales collateral that is available to our sales teams regarding XFINITY’s Advanced Communities Network: All Xfinity Communities Advanced Communities Network business traverses either a FTTB or FTTU access method to deliver Gigabit speeds and our extensive service portfolio. Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited FTTB definition includes reasoning that a fiber node is either in or near the MDU, serving DOCSIS/QAM services either to MDU or MDU and additional homes passed. Network advancements leverage Fiber Deep, Node +0, DOCSIS 3.1, MPG4, etc. and emerging vCMTS, rPHY, and rMAC elements to continue building upon original FTTB theme and DOCSIS/QAM ecosystem. Legacy FTTU (RFOG) includes understanding that FTTU distribution/drops exists on MDU, with each unit equipped with R-ONU, to render DOCSIS/QAM services. Network advancements leveraged Fiber Deep, RFOG, DOCSIS 3.1, MPG4, etc. and emerging vCMTS, rPHY, and rMAC elements to build upon original FTTU (RFOG) theme and DOCSIS/QAM ecosystem. FTTU (RFOG) is no longer viable for greenfield consideration, as FTTU (EPON) with Full Triple Play PON GW (with GRAM IP Video) becomes available. Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited FTTU (EPON) includes understanding that FTTU distribution/drops exists on MDU, with each unit equipped with EPON GW, to either render exception-driven competitive-requests to support Bulk (aka. Select) Symmetric 1G HSD (with previous significant investment in parallel RFOG network to support X1 (DOCSIS/QAM service) needs or post-GRAM provide retail/bulk market-rate asymmetric HSD along with integrated Triple Play capabilities of associated EPON CPE. (XF3 today, XF6 ONU + GW next). Network advancements leverage Fiber Deep, EPON, GRAM, MPG4, etc. and emerging rOLT elements to build upon original FTTU (EPON) theme and all-IP ecosystem. Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited FTTU (PON or RFOG) Wiring Specifications are below. Distribution, Drop, and Home Wire recommendations including multimedia panel size, material, and power are provided, along with CPC role to validate/inspect proposed design/solution. Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited FTTU (PON) with XF3 either Bulk Symmetric 1G HSD or post-GRAM retail/bulk market-rate asymmetric HSD with Triple Play capabilities offers unique opportunity to leverage potential for XF3 fiber demarc outside panel, over SMF Home Wire to unit wall plate. Conversely, XF6 (ONU + GW) will again emphasize importance of physical placement of ONU inside panel, along with power. Every MDU greenfield newbuild (either FTTB or FTTU) with post-GRAM market occupancy dates should include recommendation for CAT-5E/6 or better Home Wire (vs traditional RG6/11 coax) to Ethernet wired wall plates for customer IP CPE, including IP-based STB (Xi5/6). Account Teams will further emphasize importance of WiFi (along with option for integrated Xfinity WiFi PODS) to accent xFi managed control of user consumer/IOT devices (over multiple radios) and use wireless ability of IP-STBs as needed. Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited 16.1. Sales Engineering Training Recommendations Click here for course details: XC SE Curriculum Map updated 021218 16.1.1. Fiber Broadband Association sponsored webinar and presentation Delivering Multi-Gigabit Speeds in Community Settings Presentation Xfinity FBA Webinar deck 16.2. Fiber Cheat Sheet and Workflow/Approval Process/Strategy Summaries Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited 17. EPON Dashboard Section Contact: Old resources don't work anymore. Latest Dashboard needed for EPON. 18. Finance Section Contact: Matt Norcroff Note: All fiber projects will be funded by the Divisions 19. Appendix 19.1. Glossary Term / Acronym Definition ADI Amplifier Drop-in or Active Drop-in Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited AGC Automatic Gain Control BOM Bill of Materials CAR Capital Approval/ Authorization Request CCN Composite Carrier to Noise CFG Commercial Fiber Gateway (a PON implementation for Business Services) CIFA /ORACLE Comcast Integrated Financial Application CMAP Comcast Master Architecture Plan CMTS Cable Modem Termination System CNR Carrier to Noise Ratio CPM Cost per Plant Mile DCA Disposal (or Transfer) of Capital Assets DHCP Dynamic Host Configuration Protocol - allows network devices to automatically obtain a valid IP address from a server. DHCP has become a popular technology used both on corporate LANs and by ISPs. DWDM Dense Wave Division Multiplexing EDFA Erbium-Doped Fiber Amplifier EOL End of Line EPON Ethernet Passive Optical Network FD Fiber Deep FLM Fiber Link Module FS Full Spectrum FTTP Fiber To The Premise FTTx Fiber To The "X", where X could be a customer premise (P), a single family home (H) or a multi-dwelling unit, where the hardware is typically installed in the basement (B) FTTU Fiber To The Unit GPON Gigabit Passive Optical Network HE Headend HFC Hybrid-Fiber Coaxial HHP Households Passed ISP Inside Plant Inventory Org. An Oracle term that refers to a specific warehouse location MDU Multi-dwelling Unit NASDA Network Architecture Scope, Definition and Agreement NCP Node Combining Plan NGAN Next Generation Access Network OAN Optical Access Network Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited OBI Optical Beat Interference OBIEE Oracle Business Intelligence Enterprise Edition (Report writer which pulls information from CIFA) OLT Optical Line Terminal ONU Optical Network Unit OTDR An OTDR is the optical equivalent of an electronic time domain reflectometer. It injects a series of optical pulses into the fiber under test and extracts, from the same end of the fiber, light that is scattered (Rayleigh backscatter) or reflected back from points along the fiber. OSP Outside Plant OTN Optical Transport Network PO Purchase Order PON Passive Optical Network PREQ Purchase Requisition PHP Per Homes Passed RF Radio Frequency Task (field in CAR form) Sequential list of numbers on a CAR template TSI Tech Signal Interruption VMI Vendor Managed Inventory WMS Warehouse Management System 19.2. Division-related Information 19.2.1. National 19.2.2. West The following files are used as reference to the Houston (West-division) EPON launch: West_EPON_TSC_v1.docx West_EPON_XStores_v1.docx 19.2.3. Central 19.2.3.1. Central Disivion GRAM Field Tech Escalation Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited 19.2.4. Northeast 19.3. Trial Site Specific Information 19.3.1. Atlanta Braves Complex - The Flats - Process Flow Note: This flow supports a Bulk COE Model - this model does not cover residential retail deployments and will need to be worked through 19.3.1.1. Existing Einstein and Atlanta Braves Documents: 19.3.1.2. The Battery Complex - Bulk Account Troubleshooting - Atlanta Market https://einstein360.cable.comcast.com/einstein360/ViewDocument/HOW11908 Fiber-to-the-unit XFINITY Internet Package Overview - MDU Trial https://einstein360.cable.comcast.com/einstein360/ViewDocument/PRD1342 19.3.1.3. Welcome Letter provided to new Flats customers upon Comcast service job complete: Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited 19.3.2. EPON Trial at The Battery 19.3.2.1. The Flats Building Job Aid Link to Job Aid Overview Bulk Services: Digital Starter X1 Extreme 150 Wireless Gateway Customer Equipment: 2 Xi5 converters 1 XF3 Fiber Wireless Gateway (Model: X5001) *Xi5 is the only Video device that can be placed on account House Misc Code: A7ZQ Service Delivery: All IP (Wireless) Video Fiber drop connected directly to the XF3 Fiber Wireless Gateway EPON is a fiber-to-the-unit (FTTU) network. EPON stands for Ethernet Passive Optical Network. For additional information please refer to the following document: PRD1342 Benefits to EPON: Ability to deliver faster internet speeds over fiber network (Gigabit) Less congestion on the network since EPON networks service smaller groups (like MDU buildings) Simplified physical network; less maintenance needed, more reliable Call handling Tenant will be directed to call 1-800-XFINITY Bulk COE will handle the following call types: Sales/Billing/Retention/CDV Repair/TV Repair For all calls, please follow BAU processes for all issues except for Video/Internet/Voice troubleshooting. For Video/Internet/Voice troubleshooting, agents should following the manual troubleshooting guidelines provided. Placeholder for details on the special ITG Xi5 TV Box (Einstein Doc: DG491) (Einstein Doc: DG491) Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited XF3 Wireless Gateway (Einstein Doc: DG498) Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Equipment Configuration Typical Bulk Media Cabinet Installation: Media Cabinet with battery backup installed: Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Einstein Smart Connect Draft Language Title: EPON/Fiber Customer Message Body: This customer is a tenant in an MDU that has a fiber-to-the-unit network that provides Video, Voice and TV through an XF3 Fiber Gateway and an Xi5 device. If this customer is experiencing internet issues please use the troubleshooting and escalation guide you have been provided [Article PRD???]. If the customer is experiencing Video issues, please use the troubleshooting and escalation guide you have been provided [Article ???]. Example Screenshots Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited How to identify an EPON / Video IP account: Order Entry: House Comments v. Bulk Tenant Campaign Residents in this portion of the Battery will be receiving 2 Xi5 converters and 1 XF3 Fiber Wireless Gateway. The Bulk Tenant campaign will stipulate that 1 X1 ARDVR and 1 X1 companion are included. The campaign is designed this way to ensure that the cDVR service functions correctly across both Xi5 converters. DO NOT INFORM THE CUSTOMER THAT THEY WILL RECEIVE 1 X1 ARDVR AND X1 COMPANION. ALL RESIDENTS IN THIS PORTION OF THE COMMUNITY WILL BE RECEIVING 2 XI5 converters and 1 XF3 WIRELESS GATEWAY, Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Order Entry: Install Enter the campaign code under the keywords field in CSG. Enter WR6 or TEN. Click find. Select the respective campaign Check the boxes of all the required services, as seen below listed under Req in Contract Select the Lld Tech Fee box under HD Tech Fee in order for the customer to receive HD services Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Select Ll_x1_cdvr under Video Equipment Select Ll X1 Hd Ao under Addt’l Equip Select Lld E150 Trk and T - $0 Ext 150 under CHSI Service Under Tenant Modem, select Tenanthsdeqp Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Under Installation, select Tech Visit. Select OK. You will receive the below error message. Select OK Under Current Services, remove the Tech Visit rate Under Available Campaigns, enter campaign PN5 under Keyword(s). Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Check Truck Roll Select all New A/O Install under $0 A/O Install General Troubleshooting for the Xi5 1. Verify Xi5 converter and television are powered on. 2. Is the customer able to access the Internet? If yes, process to step 3. If not, follow the troubleshooting steps outlined on slide 22. 3. Is the customer receiving No Signal message or Black Screen? If No Signal/Black screen, verify television is on the correct input. If not resolved, then proceed to step 7. All other errors, proceed to step 4. 4. Is the customer receiving an error message? If yes, please check for XRE-10000, RDK 03088, RDK 03087. Follow the troubleshooting steps outlined on slide 21. If none of these 3 error messages, proceed to step 5. Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited 5. Verify Ethernet connectivity to Xi5 converter. If Send/Receive light on Cat-5 cable is active (Send /Receive will blink green if paired), proceed to step 6. If Send/Receive light on Cat-5 cable is not active, then proceed to step 7. 6. Verify television/converter HDMI connection. If not resolved, then proceed to step 8. 7. Power cycle the Xi5 converter. Verify with customer if resolved. If not, then proceed to step 9. 8. Transfer the customer to GRAM ALLIPVIDEO via the OneCTI tool. Common error messages and troubleshooting for Xi5 XRE – 10000 Due to missing rate codes: The customer may see XRE-10000 upon attempting to activate the device if the proper rate codes are not added to the account. Resolution: 1. Confirm that the customer’s device has the proper rate codes [future Einstein article reference] 2. Add rate code and request that the customer re-test RDK – 03087 WiFi Signal is Lost: The Customer may report Xi5 Wi-Fi signal is lost – there was previously an established Wi-Fi connection, the Xi5 is plugged in and functioning, but the Wi-Fi signal is lost. Possible causes: Interference on home Wi-Fi network or in home Lack of available bandwidth XF3 Gateway powered down XF3 Gateway functionality issue Resolution: 1. Ask the customer if the XF3 Gateway is on? If OFF, ask the customer to turn the XF3 Gateway on and check connections. If ON, ask the customer to restart XF3 Gateway then check for connections. 2. If connections are good and customer is connected, is issue resolved? If no, then transfer to GRAM ALLIPVIDEO via the OneCTI tool. RDK – 03088 Wi-Fi Internet Connection is Lost: Description: Wi-Fi internet connection is lost – there is an established Wi-Fi connection, the Xi5 is plugged in and functioning, but the internet connection is lost. Possible causes: No internet connection upstream from XF3 Gateway Resolution: Ask the customer if the XF3 Gateway is on? If OFF, ask the customer to turn the XF3 Gateway on and check connections. If ON, ask the customer to restart XF3 Gateway then check for connections. Make sure the XF3 Gateway is connected to the home network. If connections are good and customer is connected, is issue resolved? If no, then transfer to GRAM ALLIPVIDEO via the OneCTI tool. General Troubleshooting for the XF3 Internet and Voice – Connectivity Issues Troubleshoot a Hardwired Connection – Internet/Voice Ask the customer to follow these steps: 1. Make sure the XF3 Gateway is powered on (the Power LED on the front panel of the XF3 should be illuminated). 2. Check the PON indicator light. PON LED should be lit. a.If the PON LED is lit, continue to Step 3. b.If PON LED is off, make sure that the optical line is connected properly. If the PON light does not illuminate, escalate to a Supervisor. 3. Make sure that the Ethernet cable is connected properly to the gateway and the desktop or laptop. If the LAN LED is not illuminated, please check and/or replace the Ethernet cable or try a different Ethernet port on the XF3 Gateway. 4. If resolved, very Xi5 converters are active. If not, proceed to step 3 of slide 20. 5. If still unable to resolve connectivity issues, escalate to a Supervisor to schedule a service call. Troubleshoot a Wireless Connection – Internet Only Ask the customer to follow these steps: 1. Make sure the XF3 Gateway is powered on (the Power LED on the front panel of the XF3 should be illuminated). 2. Check the PON indicator light. PON LED should be lit. a. If the PON LED is lit, continue to Step 3. b. If PON LED is off make sure that the optical line is connected properly. If the PON light does not illuminate, escalate to a Supervisor. c. Check 2.4GHz & 5 GHz indicators. If they are blinking then Wi-Fi is active, and the customer should ensure that their device is connected to the correct wireless network. 3. Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited 3. If resolved, very Xi5 converters are active. If not, proceed to step 3 of slide 20. 4. If still unable to resolve connectivity issues, escalate to a Supervisor to schedule a service call. Manual TC Dispositioning – Supervisor Only 15003 - Wireless Gateway - No Connectivity - All Devices 15002 - Wireless Gateway - No Connectivity - Multiple 15001 - Wireless Gateway - No Connectivity - Single Device 15006 - Wireless - No Connectivity - All Devices 14179 - Wireless Gateway - Bridge Mode Toggle 15005 - Wireless - No Connectivity - Multiple Devices 15004 - Wireless - No Connectivity- Single Device 15567 - Can't connect/Block Sync-Wirelessly or Hardwire 15730 - Cx Req - Wireless Gateway - Update SSID Passphrase 15731 - Cx Req - Wireless Gateway - Update SSID Name 1129 - Cx Req - Wireless Gateway - Wifi Settings/Security 14194 - Wireless Gateway - Slow WiFi Connectivity 14966 - Intermittent HSD Connectivity - SDC Referral Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited 16176 - Device in WiFi Captive Portal 19.3.2.2. The Battery / Flats – Departmental Contact List 19.4. Archived Documents Link to Atlanta Braves Stadium Complex Operational Playbook Comcast Confidential - Any unauthorized disclosure or use is strictly prohibited