Motivation PDF

1. organisational structure Motivation is the reason why employees want to work hard and work eectively for the 24. Sta managers are specialists who provide business support, 2...

1. organisational structure Motivation is the reason why employees want to work hard and work eectively for the 24. Sta managers are specialists who provide business support, 2. Wage is a payment for work, usually paid information and assistance to line managers. weekly 25. Delegation means giving a subordinate the 3. Time rate is the amount paid to an authority employee for one to perform particular tasks hour of work 26. Leadership styles are the dierent approaches to 4. Piece rate is an amount paid for each unit of dealing with people and making decisions when output in apposition of authority - autocratic, democratic 5. Salary is payment for work, usually paid and laissez-faire monthly. 27. Autocratic leadership is where the manager 6. Bonus is an additional amount of payment expects to be in charge of the business and to above have their orders followed basic pay as a reward for good work 28. Democratic leadership gets other employees 7. Commission is payment relating to the involved in the decision-making process number of 29. Laissez-faire leadership makes the broad sales made objectives of the business known to employees, 8. Prot sharing is a system whereby a but then they are left to make their own proportion of the decisions and organise their own work company's prots are paid out to employees 30. Recruitment is the process from identifying that 9. Job satisfaction is the enjoyment derived the business needs to employ someone up to from feeling the point at which applications have arrived at that you have done a good job the business 10. Job rotation involves workers swapping 31. Job analysis identies and records the around and responsibilities and tasks relating to a job doing each specic task for only a limited 32. Job description outlines the responsibilities and time and duties to be carried out by someone employed then changing around again to do a specic job 11. Job enrichment involves looking at jobs and 33. Job specication is a document which outlines adding the requirements, qualications, expertise, tasks that require more and/or responsibility physical characteristics, etc., for a specied job 12. Team-working involves using groups of 34. Internal recruitment is when a vacancy is lled by workers and allocating specic tasks and someone who is an existing employee of the responsibilities to them business 13. Training is the process of improving a 35. External recruitment is when a vacancy is lled by worker's skills someone who is not an existing employee and 14. Promotion is the advancement of an will be new to the business employee in an organisation, for example, 36. induction training is an introduction given to a to a higher job/managerial level new employee, explaining the business's 15. Organisational structure refers to the levels activities, customs and procedures and of management and division of introducing them to their fellow workers responsibilities within an organisation 37. On-the-job training occurs by watching a more 16. Organisational chart refers to a diagram that experienced worker doing the job outlines the internal management structure 38. O-the-job training involves being trained away 17. Hierarchy refers to the levels of from the workplace, usually by specialist management in any organisation, from the trainers. highest to the lowest. 39. Workforce planning is establishing the workforce 18. A level of hierarchy refers to needed by the business for the foreseeable managers/supervisors/other employees who future in terms of the number and skills of employees required  are given a similar level of responsibility in 40. Dismissal is when employment is ended against an organisation the will of the employee, usually for not working 19. Chain of command is the structure in an according to the employment contract organisation which allows instructions to be 41. Redundancy is when the employee is no longer passed down from senior management to needed and so loses their job. It is not due to lower levels of management any aspect of their work being unsatisfactory 20. The span of control is the number of 42. A contract of employment is a legal agreement subordinates working directly under a between an employer and an employee, listing manger the rights and responsibilities of workers 21. Directors are senior managers who lead a 43. Communication is the transferring of a message particular department or a division of a from the sender to the receiver, who business understands the message 22. Line managers have direct responsibility for people below them in the hierarchy of an organisation 23. Supervisors are junior managers who have direct control over the employees below them in the WWW.ZNOTES.ORG CAIE IGCSE BUSINESS STUDIES (0450) 44. A message is the information or instructions being passed by the sender to the receiver 45. Internal communication is communication between members of the same organisation 46. External communication is communication between the organisation and other organisations or individuals 47. The transmitter or sender of the message is the person starting o the process by sending the message 48. The medium of communication is the method used to send a message, for example, a letter is a method of written communication and a meeting is a method of verbal communication 49. The receiver is the person who receives the message 50. Feedback is the reply from the receiver which shows whether the message has arrived, been understood and, if necessary, acted upon 51. One-way communication involves a message which does not call for or require a response 52. Two-way communication is when the receiver gives a response to the message and there is a discussion about it 53. Formal communication is when messages are sent through established channels using professional language 54. Informal communication is when information is sent and received casually using everyday language 55. Communication barriers are factors that stop eective communication of messages