MODULE 2_COMMUNICATION WITH HEALTHCARE PROFESSIONAL AND ROLES OF PHARMACY WORKFORCE.pdf

PHDisp01: DISPENSING (Prescription Reading and mediation-related problems, medication safety and medication counselling) | LECTURE MODULE 2: COMMUNICATION WITH HEALTHCARE PROFESSIONAL AND ROLES OF PHARMACY WORKFORCE 3rd Year | 2nd Semester | A.Y. 2021-2022...

PHDisp01: DISPENSING (Prescription Reading and mediation-related problems, medication safety and medication counselling) | LECTURE MODULE 2: COMMUNICATION WITH HEALTHCARE PROFESSIONAL AND ROLES OF PHARMACY WORKFORCE 3rd Year | 2nd Semester | A.Y. 2021-2022 TRANSCRIBED BY: Jayvee T. Pangilinan LECTURER: Ms. Agnes P. Garing Introduction costs. For example, if the patient already undergone ultrasound, but it is not effectively communicated to the Dispensing- provide customer service; involves specialists, so it may be repeated and may cause danger patient counselling not just dispensing; applicable to to the patient. pharmacists in clinical and hospital setting, and pharmacists are not allowed to counsel medications Organizations with strong communication among co-workers such as physicians and nurses; policies can enrich their patients’ health, once we dispensed, we don’t provide patient while those that don’t have effective counselling especially if it is an in-patient not unless procedures in place can negatively impact you are a clinical pharmacist who can. patient well-being. For example, when you ask for something then, they will refer you to NOTE: A misconception “You are not a clinical someone, and that someone will refer your pharmacy graduate so you cannot practice clinical question to another one. pharmacy”. In short, we are all pharmacist and can Health care professionals and institutions practice clinical pharmacy. No matter what kind of specialization you have if you are a pharmacist, you can need to recognize the importance of still provide patient counselling. communication in health care in order to thrive. Communication o Proper documentation is an important Patient counselling is only applicable to aspect in effective communication; this is patients, not patient counselling among to trace or serve as evidence if ever there physicians and nurses. are some problems related to Communication is a crucial component in all miscommunication. (i.e., Logbook). steps of the health care process. It is because o Always check the papers handled with the safety of the patient depends on how you especially in writing in the logbook. effective the communication is. For example, Intrahospital and Interhospital one mistake of the nurse in which he/she has not told the doctor that the patient is allergic Intrahospital- within hospital. For example, to a medication due to miscommunication a morning shift nurse forget to tell the nigh and that may lead to a major problem. The shift nurse about the patient. safety of the patient is being compromised Interhospital- another facility. For example, when there is no proper communication. as a pharmacist you must document the drugs Communication should be “concise, and used by the patient (if manual), but some effective communication” As a pharmacist, hospitals already have system for you should make sure that it must be perfect, documentation and drug orders. because one mistake can kill the patient. o Communication in Interhospital: o another facility- ability to communicate Dispensing medications today is easy with other facilities/hospitals because of the hospital system of o doctors documentation and drug order. o specialists Effective communication: o save on costs- not really a problem since NOTE: Communication should be delivered we can receive excess or unuse accurately, effectively and be understood. To know medications of the patients. However, it if the communication is effective, there should be consumes time and waste effort. It is feedback and the reason to communicate is applied or done. Communication is important to prevent extra better to order drug that will only be used, 1| Angeles University Foundation | College of Allied Medical Professionals  PHDisp01: DISPENSING (Prescription Reading and mediation-related problems, medication safety and medication counselling) | LECTURE MODULE 2: COMMUNICATION WITH HEALTHCARE PROFESSIONAL AND ROLES OF PHARMACY WORKFORCE 3rd Year | 2nd Semester | A.Y. 2021-2022 TRANSCRIBED BY: Jayvee T. Pangilinan LECTURER: Ms. Agnes P. Garing there should be an effective may all be consequences of poor intrahospital communication between the nurse and communication. pharmacist. o Always do confirmation and o increase day-to-day operating documentation to prevent the problems efficiency- ineffective communication encountered. may lead to delay workload Common Communication Methods Patients benefit from increased access to their medical histories, which reduces Each health care system has multiple forms chances of medical errors. of communication that administrators and staff must be trained to use properly and Importance of Communication efficiently. Patient safety is one of the top reasons to When even one of these communication create an effective communication structure methods fails, patient safety can be put at in any health care organization. risk. Communication errors can have severe Transmitting Patient Data consequences, these issues are often relatively easy to fix, meaning many patient Patient records are shared securely via inter- deaths caused by communication errors are and intrahospital communications. Delays in preventable. receiving records can cost hospitals millions of dollars each year in unnecessary expenses. Interhospital vs. Intrahospital Communications Patient data are used to create a thorough There are two types of communication medical history and provide appropriate methods that health care institutions use that medical care. When patient data aren’t shared are crucial to patient safety and well-being: between departments or other health care interhospital and intrahospital. organizations, there may be a much higher chance of practice errors and subsequent Interhospital increased costs. This may cause millions of Interhospital communications involve dollars. information sharing among multiple sites or Collaborating with Colleagues institutions. o Moving patients Intrahospital communication relies heavily o Sending medical records on collaboration between colleagues. o Transporting vital medical equipment Patients, lab technicians, doctors, and staff all need to be in constant communication to Intrahospital create a system that operates as smoothly as Problems with communication also occur possible. Inter-colleague collaboration also among personnel within the same hospital. includes entering information accurately into Intrahospital communication is any databases, especially shared ones. Inaccurate information sharing within a singular communication between departments can institution. lead to errors in database entry, which, in Patient record delays, lack of procedural turn, can potentially risk patient safety. coordination, and even serious medical errors Whether publicly or privately funded, hospitals are businesses, and they need to 2| Angeles University Foundation | College of Allied Medical Professionals  PHDisp01: DISPENSING (Prescription Reading and mediation-related problems, medication safety and medication counselling) | LECTURE MODULE 2: COMMUNICATION WITH HEALTHCARE PROFESSIONAL AND ROLES OF PHARMACY WORKFORCE 3rd Year | 2nd Semester | A.Y. 2021-2022 TRANSCRIBED BY: Jayvee T. Pangilinan LECTURER: Ms. Agnes P. Garing operate as such. Hospital managers and other patient as this will make the patient be afraid or in fear, leaders must communicate frequently with let the physician and nurse do the job. In community doctors, staff, and patients. All hospital setting, better to explain the patient about her leaders and managers not only oversee medication in a way the patient could understand. administrative staff and tasks but can also Effective communication between healthcare play a vital role in individual patient health professionals is critical for timely and care plans. To be effective, they should effective operations. maintain open lines of communication with Communication technologies are critical for those around them and also facilitate connecting healthcare professionals with information sharing between hospital other caretakers and healthcare entities departments and with other institutions. ensuring the best, most effective, immediate care to patients. Telemedicine Advancements The Pharmacy Workforce Health care professionals are increasingly embracing telemedicine, which involves This is based in Canada: using a variety of internet-connected A pharmacy assistant technologies to serve patients remotely. o Helps in Internal online networks, or intranets, to 1. drug preparation create more efficient communication 2. answers customers' questions processes: 3. does inventory 1. Sharing of medical records 4. updates patient files 2. Receive medical care and advice from the 5. processes billing and insurance claims. comfort of their own homes. (i.e., e- This job is a mix of clerical work, customer prescription) service, and technical tasks. Pharmacy assistants are the "face" of the 3. Discuss health concerns via video chat, often pharmacy, and the person clients interact with eliminating the need for the patient to visit most often. the provider’s office. A pharmacy technician is similar to a pharmacy Effective communication between healthcare professionals assistant. should be They can do all the support tasks an assistant 1. Clear (to know if clear, it requires feedback; does but have a few added responsibilities and written legibly; proper verbal communication) powers. 2. Timely Pharmacy technicians have "signing 3. Discrete (Confidentiality) authority" on new and refill prescriptions. In Philippines, pharmacy technicians do not have This communication is needed: signing authority. They are accountable and responsible for the 1. To make accurate diagnoses technical aspects of the prescription. 2. Ensure that treatments are appropriately Before handing the medication over to the provided patient, the pharmacist steps in to ensure the 3. Ensure that patients understand health status product is appropriate for the patient and and needs. provide counselling on how to use it. Pharmacy technicians are also allowed to NOTE: As a pharmacist in a clinical setting, in communicating you should not tell the status of the accept verbal prescriptions and provide prescription transfers. 3| Angeles University Foundation | College of Allied Medical Professionals