MGT 503 300 MCQs PDF

1. Which famous management thinker was related with the development of "Theory X"? Douglas McGregor Abraham Maslow Frederick Herzberg Chester Barnard 2. Feed Back of ______ is necessary to improve the quality of the product. Customers Employees Investors All of the given options...

1. Which famous management thinker was related with the development of "Theory X"? Douglas McGregor Abraham Maslow Frederick Herzberg Chester Barnard 2. Feed Back of ______ is necessary to improve the quality of the product. Customers Employees Investors All of the given options 3. Ali is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Ali can be classed as _______ manager based on the perspectives of Douglas McGregor. Select correct option: Theory Y Bureaucratic Theory X Administrative 4. Which one of the following individuals is most closely associated with scientific management? Frederick Taylor Mary Parker Follett Harold Koontz Max Weber 5. Which management theory focuses on managing the total organization? Scientific management Administrative management Behavioral management Quantitative management 6. TCS represents what factor to the Pakistan Postal Service in its specific environment? Select correct option: Competitor Supplier Customer Government agency 7. Who presented the Concept of Quality? Henri Fayol Prof.Henry Mintzberg Frank & Lillian Gilbreth Prof.Edward Deming  8. Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the following managerial role? Negotiation Monitor Figurehead Liaison 9. Usman currently holds a management position within his company. His job responsibilities include maintaining a focus toward long-term issues that may impact the company as well as developing appropriate goals to guide the organization. Jim is most probably which type of manager? First line managers Middle level manager Operational manager Top Level Manager 10. What type of forecasting technique relies on the judgment and opinion of knowledgeable individuals? Qualitative Short-term Confirmatory Predictive 11. People with which of the following decision making style have a high tolerance for ambiguity and tend to focus on the people or social aspects of a work situation? Analytical Behavioral Directive Conceptual 12. Within the members of the North American Free Trade Agreement, trade has _____ since the treaty was signed. Decreased initially, but increased steadily Increased Decreased Neither increased nor decreased 13. The best way to characterize management is to say that it is: Part of the economy An activity or process An overcrowded career field One of the chief difficulties for most firms 14. Which of the following is noted for the development of time motion studies that utilized stopwatches and cameras to analyze workplace efficiencies? Frederick Taylor Henri Fayol Henry Gnatt Frank and Lillian Gilbreth 15. If a group’s desire for consensus and cohesiveness overwhelms its desire to reach the best possible decision, it is called: Groupthink Group pressure Group decision Group dynamics 16. When an organization does everything that is required of it legally but nothing more. It is called: Social obligation Social obstruction Social response Social contribution 17. Concern for employee motivation is most closely associated with which of the following management approach? Bureaucracy Organizational behavior Scientific management Systems 18. Toyota motor company will be called efficient if it produces: High quality products at relatively low cost Quality products at high cost High quality products at relatively high cost Quality products at low cost 19. Primarily managers perform which of the following tasks? Selling Stocking merchandise Directing the activities of other people Ordering merchandise 20. Which viewpoint emphasizes finding ways to manage work more efficiently? Behavioral Quantitative Classical Qualitative 21. When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using which of the following skills? Technical Conceptual Situational Ethical 22. CEO of Siemens presents 10000 $ scholarships to the winners of Math, Science and Technology in a high school. He is acting the role of: Figurehead Leader Spokesperson Liaison 23. Which famous management thinker developed "Theory Y"? Douglas McGregor Abraham Maslow Frederick Herzberg Chester Barnard 24. Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture? People orientation Attention to detail Outcome orientation Aggressiveness 25. Lower-level managers typically confront which type of decision making? Unique Non-routine Programmed Non-programmed 26. Mr. A is a manager in XYZ Company; he has a reputation for being an open and honest person and understands how to motivate employees and customers, he is said to have good ________ skills. Sales Political Interpersonal Technical 27. In management, the development of mathematical models is called: Management science Scientific management Administrative management Behavioral management  28. Which one of the following is an example of organization? Hospitals Colleges Factories All of the given options 29. Interpersonal and communication skills are often referred to as: Technical skills Conceptual skills People skills Planning skills 30. Organizational culture is similar to an individual’s: Skills Personality Motivation Ability 31. Which of the following is one of Fayol's principles of management? Authority Discipline Unity of command All of the given options 32. When Shumaila is comparing actual sales figures with goals established earlier to see if her department met the target, she is performing which of the following functions? Planning Organizing Leading Controlling 33. Environmental scanning establishes the basis for _____, which are predictions of outcomes. Scenarios Projects Budgets Forecasts 34. Which of the following interpersonal role emphasizes the contacts that a manager has with those outside the formal authority chain of command? The Liaison Role The Leader Role The Figurehead Role The Spokesman Role 35. Which of the following is part of the 14 principles of management identified by Henri Fayol? Scalar chain Innovation Efficiency Motivation 36. The people who work directly on a job or task and have no responsibility for overseeing the work of others are called: First-line managers Middle managers Non managerial staff Supervisors 37. Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the following managerial role? Negotiation Monitor Figurehead Liaison 38. Hawthorne studies were a series of early experiments that focused on: Behavior in the workplace Ethics in the workplace Group norms Interpersonal dynamics 39. Power and authority that are concentrated at the upper levels of the organization as much as possible, is called: Authority Unity of command Unity of direction Centralization 40. Which of the following is a highly structured technique, designed to keep personal interactions at a minimum? Clustering Brainstorming Nominal group technique Group interview 41. Low level management has a complete authority to make decisions in case of: Centralization Decentralization Scalar Chain Order 42. If a company is paying minimum wage, when necessary, and applying the minimum standard to laws, such as affirmative action, it would be said to have fulfilled its: Social obligation Social responsibility Social responsiveness Social expectation 43. The quantitative approach has contributed directly in the areas of: Planning and control Control and leading Organizing and control Planning and leading 44. For a company such as Walt Disney world in florida, a bank would be an example of what kind of factor in their specific environment? Competitor Supplier Special-interest group Government agency 45. Henri Fayol, a French industrialist, first analyzed what managers do and divided that work into functions. The study of the management function that defines goals and establishes strategies to achieve them is called: Select correct option: Planning Organizing Leading Controlling 46. The idea that employees should also share the profit of organization was given by: Select correct option: Frederick Taylor Robert Owen Charles Babbage W. Edwards Deming 47. Which of the following is an explicit statement that tells a manager what he or she can or cannot do? Select correct option: Procedure Policy Rule Solution  48. Which of the following approaches to ethical decision-making focuses on the consequences of an action? Select correct option: Utilitarian approach Universalism approach Moral rights approach Justice approach 49. Ali is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Ali can be classed as _______ manager based on the perspectives of Douglas McGregor. Select correct option: Theory Y Bureaucratic Theory X Administrative 50. All of the following are characteristics of total quality management EXCEPT: Select correct option: Intense focus on the competition Concern for continual improvement Improvement in quality of everything the organization does Accurate measurement  51. Tax revenues and government grants for a city are called its: Select correct option: Human resources Financial resources Physical resources Informational resources 52. TCS represents what factor to the Pakistan Postal Service in its specific environment? Select correct option: Competitor Supplier Customer Government agency 53. The general economic condition consists of all of the following EXCEPT: Select correct option: Legislation Interest rates Change in disposable income Stock market fluctuations  54. All of the following are reasons to look at theoretical perspectives of management EXCEPT: Select correct option: Understanding the present Source of new ideas History repeats itself Guide to action 55. Which of the following statement Best describes a Procedure? Select correct option: An explicit statement detailing exactly how to deal with a decision A series of interrelated sequential steps to respond to a structured problem A set of guidelines that channel a manager’s thinking in dealing with a problem Allows a manager to use broad decision-making authority 56. The best way to characterize management is to say that it is: Select correct option: Part of the economy An activity or process An overcrowded career field One of the chief difficulties for most firms  57. If a group’s desire for consensus and cohesiveness overwhelms its desire to reach the best possible decision, it is called: Select correct option: Groupthink Group pressure Group decision Group dynamics 58. To determine the _____________, a manager must determine what is relevant or important in resolving the problem. Select correct option: Geocentric behavior needed Number of allowable alternatives Weighting of decision criteria Decision criteria 59. A form of group decision making in which a group is used to achieve a consensus of expert opinion is called: Select correct option: Interacting group Delphi technique Nominal group Brainstorming 60. Which of the following is the final step in the decision-making process? Select correct option: Identifying the problem Evaluating the decision’s effectiveness Identifying decision criteria Selecting an alternative that can resolve the problem 61. Labor unions, employees, suppliers, customers, clients, and public interest groups are all examples of: Select correct option: Management constituencies Stockholders Stakeholders Business owners 62. Fredrick Taylor was the student of: Select correct option: Robert Owen Charles Babbage W. Edwards Deming Henry Towne 63. Plant managers come under which of following management levels? Select correct option: First-line managers Non-managerial employees Middle managers Top managers 64. Tax revenues and government grants for a city are called its: Select correct option: Human resources Financial resources Physical resources Informational resources 65. Computers and campus facilities given to a university are called its: Select correct option: Human resources Financial resources Physical resources Information resources 66. A human resource manager attending a local Society for Human Resource Management meeting would be functioning in which of the following role? Select correct option: Informational Leader Liaison Disseminator 67. When Ali decides to take corrective action and provide damage control, he is acting in which of the following roles? Select correct option: Spokesperson Figure head Negotiator Disturbance handler 68. Programmed decision making technique tends to rely on which of the following? Select correct option: The problem solver’s ability to think on his or her feet The development of a clear set of alternative solutions Previous solutions Identification of the actual problem 69. Organizational culture is similar to an individual’s: Select correct option: Skills Personality Motivation Ability  70. Communication should be: Select correct option: From Top to Bottom level From Bottom to top 2 way None of the given option 71. Which of the following management thinker created a role classification system based on how managers spend their time at work to describe a manager's role? Select correct option: Peter Brabeck-Letmathe Abraham Maslow Andrea Jung Henry Mintzberg 72. Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture? Select correct option: People orientation Attention to detail Outcome orientation Aggressiveness  73. Discrepancy between existing and a desired state of affairs is called: Select correct option: Opportunity Solution Weakness Problem 74. Estimated cost of Sydney Opera House was: Select correct option: $ 7 Million $ 102 Million $95 Million $ 60 Million 75. Which famous management thinker was related with the development of "Theory X"? Select correct option: Douglas McGregor Abraham Maslow Frederick Herzberg Chester Barnard 76. Which famous management thinker was related with the development of "Theory X"? Select correct option: Douglas McGregor Abraham Maslow Frederick Herzberg Chester Barnard 77. Which of the following is the most ancient management monument? Select correct option: Wall of China Egyptian Pyramid Taj Mahal Sydney Opera House 78. Computers and campus facilities given to a university are called its: Select correct option: Human resources Financial resources Physical resources Information resources 79. Selecting an alternative in the decision-making process is accomplished by: Select correct option: Choosing the alternative with the highest score Choosing the One You Like Best Selecting the alternative that has the lowest price Selecting the alternative that is the most reliable 80. The people at the bottom of the organization generally deal with repetitive and familiar problems such as workers who are late or machinery that breaks down. As a result, most of the decisions made by first line supervisors are: Select correct option: Programmed decisions Ill-structured decisions Novel decisions Non-programmed decisions 81. Which management theory focuses on managing the total organization? Select correct option: Scientific management Administrative management Behavioral management Quantitative management 82. A learning organization develops the capability to: Select correct option: Add new training programs Accept conventional wisdom of the industry Continuously learn, adapt and change Work in teams 83. The first step in the decision-making process is which of the following? Select correct option: Developing decision criteria Allocating weights to the criteria Analyzing alternatives Identifying a problem 84. Which of the following is the final step in the decision-making process? Select correct option: Identifying the problem Evaluating the decision’s effectiveness Identifying decision criteria Selecting an alternative that can resolve the problem 85. Cultivating a learning culture where organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance is called: Select correct option: Knowledge management Technical management Software management Systems management  86. CEO of Siemens presents 10000 $ scholarships to the winners of Math, Science and Technology in a high school. He is acting the role of: Select correct option: Figurehead Leader Spokesperson Liaison 87. It is assumed that a perfectly rational decision maker: Select correct option: Does not follow rational assumptions Does not consider value maximizing as an objective Offers inconsistent decisions Would be objective and logical 88. Which of the following term is defined as a business firm’s obligation, beyond that required by law and economics, to pursue long-term goals that are good for society? Select correct option: Social obligation Social responsibility Social screening Values-based management  89. Which of the following early advocates of organizational behavior created the field of industrial psychology, the scientific study of people at work? Select correct option: Robert Owens Hugo Munsterberg Mary Parker Follett Chester Barnard 90. Which of the following means that you achieve the best possible balance among several goals? Select correct option: Sacrificing Satisficing Minimizing Optimizing 91. The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as: Select correct option: Planning Organizing Leading Controlling  92. When a manger made a decision and he is uncertain about the outcomes. His decision is likely to be: Select correct option: Of Poor Quality Unacceptable Successful Risky 93. When a firm advertises that it only uses recycled paper products, it is called: Select correct option: Meeting its social obligation Meeting social responsibilities Being socially responsive Paying attention to the bottom line 94. How would you define the problem if all outcome of every alternative is known? Select correct option: Bounded rationality Unbounded rationality Certainty Uncertainty 95. When Ali decides to take corrective action and provide damage control, he is acting in which of the following roles? Select correct option: Spokesperson Figure head Negotiator Disturbance handler 96. What type of forecasting technique relies on the judgment and opinion of knowledgeable individuals? Select correct option: Qualitative Short-term Confirmatory Predictive 97. Which of these is the ability to perform a specialized task that involves a certain method or process? Select correct option: Technical Conceptual Interpersonal Communication 98. The sales and marketing component of e-business is: Select correct option: Intranet Evolution E-commerce Extranet 99. Attempting to understand the signs of some problem comes under: Select correct option: Scanning stage Categorization stage Diagnosis stage Implementation stage 100. Cultivating a learning culture where organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance is called: Select correct option: Knowledge management Technical management Software management Systems management 101. Who presented the Concept of Quality? Select correct option: Henri Fayol Prof.Henry Mintzberg Frank & Lillian Gilbreth Prof.Edward Deming 102. Which of the following is the final step in the decision-making process? Select correct option: Identifying the problem Evaluating the decision’s effectiveness Identifying decision criteria Selecting an alternative that can resolve the problem 103. In order to communicate, motivate and delegate a manager must have: Select correct option: Political skills Conceptual skills Technical skills Interpersonal skills 104. Which famous management thinker was related with the development of "Theory X"? Select correct option: Douglas McGregor Abraham Maslow Frederick Herzberg Chester Barnard 105. Lower-level managers typically confront which type of decision making? Select correct option: Unique Non-routine Programmed Non-programmed 106. Amna has been given goals related to the rollout and sales of her department. Her success at implementing the strategy will be assessed by comparing actual performance against the goals. This comparison is known as: Select correct option: Planning Organizing Implementing Controlling 107. The specific organizational environment includes which of the following? Select correct option: Economic factors Political conditions Technological factors Competitors 108. Managers are responsible for improving ________involvement in decision making and action taking. Select correct option: Stakeholder's Liaison's Leader's Figurehead's 109. Which of the following is part of the 14 principles of management identified by Henri Fayol? Select correct option: Scalar chain Innovation Efficiency Motivation 110. Which of the following is important in effectively implementing the chosen alternative in the decision-making process? Select correct option: Getting upper-management support Double-checking your analysis for potential errors Allowing those impacted by the outcome to participate in the process Ignoring criticism concerning your chosen alternative  111. Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture? Select correct option: People orientation Attention to detail Outcome orientation Aggressiveness 112. An organization is called: Select correct option: The physical location where people work A collection of individuals working for the same company A deliberate arrangement of people to accomplish some specific purpose A group of individuals focused on profit-making for their shareholders 113. Which of the following is a highly structured technique, designed to keep personal interactions at a minimum? Select correct option: Clustering Brainstorming Nominal group technique Group interview  114. Amna has been given goals related to the rollout and sales of her department. Her success at implementing the strategy will be assessed by comparing actual performance against the goals. This comparison is known as: Select correct option: Planning Organizing Implementing Controlling 115. Which famous management thinker developed "Theory Y"? Select correct option: Douglas McGregor Abraham Maslow Frederick Herzberg Chester Barnard 116. The most important point of Prof. Edward Deming’s Philosophy was: Select correct option: Achieving the Goals Consistency of Purpose Wastage of the resources should be minimized Collaboration among the members 117. Knowledge management involves encouraging the members of the organization to: Select correct option: Improve the educational level of the average employee Develop new training programs to help new employees Develop a corporate university Systematically gather information and share it with others 118. Selecting an alternative in the decision-making process is accomplished by: Select correct option: Choosing the alternative with the highest score Choosing the One You Like Best Selecting the alternative that has the lowest price Selecting the alternative that is the most reliable 119. Power and authority that are concentrated at the upper levels of the organization as much as possible, is called: Select correct option: Authority Unity of command Unity of direction Centralization 120. Which famous management thinker was related with the development of "Theory X"? Select correct option: Douglas McGregor Abraham Maslow Frederick Herzberg Chester Barnard 121. Which of the following is NOT an example of a constituency that makes up the specific environment? Select correct option: Customers Socio-cultural Suppliers Competitors 122. The time period for the construction of pyramids was: Select correct option: 10 years 15 years 30 years 20 years  123. Which of the following scientist is most closely associated with the Hawthorne studies? Select correct option: Adams Mayo Lawler Barnard 124. The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as: Select correct option: Planning Organizing Leading Controlling 125. Which of the following encourages efficiency and productivity and is consistent with the goal of profit maximization? Select correct option: Utilitarian view Principled view Rights view Theory of justice view 126. CEO of Siemens presents 10000 $ scholarships to the winners of Math, Science and Technology in a high school. He is acting the role of: Select correct option: Figurehead Leader Spokesperson Liaison 127. The best way to characterize management is to say that it is: Select correct option: Part of the economy An activity or process An overcrowded career field One of the chief difficulties for most firms 128. Which of the management tasks is the most important for a supervisory manager? Select correct option: Planning Organizing Controlling Staffing 129. Which of the following approaches did not study management by dividing it into elements or components? Select correct option: Operational approach Administrative approach Systems approach Behavioral approach 130. The Hawthorne studies were initially devised to study: Select correct option: Productivity levels of groups versus individuals The effect of noise on employee productivity The effect of illumination levels on employee productivity The effect of competitive organizational environments on productivity 131. What is the best term to describe the process of attempting to influence other people to attain the organization's objectives? Select correct option: Planning Organizing Leading Controlling 132. Which of the following is NOT a category of decision making style? Select correct option: Directive style Managerial style Analytical style Conceptual style 133. Which of the following management thinker created a role classification system based on how managers spend their time at work to describe a manager's role? Select correct option: Peter Brabeck-Letmathe Abraham Maslow Andrea Jung Henry Mintzberg 134. The belief that businesses should be responsible because such actions are right for their own sake is known as which argument for social responsibility? Select correct option: Public expectation Ethical obligation Public image Discouragement of government regulation 135. An organization’s specific environment: Select correct option: Is unique and changes with conditions Is the same regardless of the organization’s age Is determined by the top level of management Is quantified to determine its existence 136. Agency head or plant manager is most likely associated with which of the following managerial role? Select correct option: Team leaders Middle managers First-line managers Top managers 137. Creativity is formed when the elements of creative skills, expertise, and _____ intersect. Select correct option: Personality Experience Task motivation Consistency 138. Ali is a manager in a multinational organization. He believes that the employees of the company are lazy and do not have much ambition. Ali can be classed as _______ manager based on the perspectives of Douglas McGregor. Select correct option: Theory Y Bureaucratic Theory X Administrative 139. The task environment of organizations consists of constituencies that have a direct impact on managers’ decisions and actions. The main constituencies are made up of customers, suppliers, competitors, and __________. Select correct option: Legislators Pressure groups Employees Lawyers 140. Which of the following early advocates of organizational behavior was concerned about deplorable working conditions? Select correct option: Robert Owens Hugo Munsterberg Mary Parker Follett Chester Barnard 141. Activities such as taking visitors to dinner and attending ribbon cutting ceremonies come under which of the following management role? Select correct option: Leader Liaison Figurehead Negotiator 142. What type of forecasting technique relies on the judgment and opinion of knowledgeable individuals? Select correct option: Qualitative Short-term Confirmatory Predictive 143. The classical view of social responsibility holds that management’s only social responsibility is to: Select correct option: Maximize organizational profits for stockholders Maximize adherence to the laws for stockholders Maximize organizational profits for stakeholders Minimize adherence to the laws for stockholders 144. Which of the management tasks is the most important for a supervisory manager? Select correct option: Planning Organizing Controlling Staffing 145. Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational culture? Select correct option: People orientation Attention to detail Outcome orientation Aggressiveness 146. Non-programmed decisions are typically made under a condition of which of the following? Select correct option: Certainty Low levels of risk Uncertainty Reliability 147. Interest rates, inflation rates, and stock market indexes are all examples of which of the factor of an organization’s general environment? Select correct option: Economic Political Social Technological 148. Which one of the following individuals is most closely associated with scientific management? Select correct option: Frederick Taylor Mary Parker Follett Harold Koontz Max Weber 149. Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the following managerial role? Select correct option: Negotiation Monitor Figurehead Liaison 150. A business school’s statement that it “strives for productive relationships with local organizations” is an example of which of the following? Select correct option: Rule Policy Procedure Commitment 151. Ali has just received each and every necessary statistics on the proposed new purchases for his organization. Ali is now ready to render his decision about them. Ali will be making his decision under conditions best referred to as: Select correct option: Risk Certainty Risk avoidance Uncertainty 152. All of the following are reasons to look at theoretical perspectives of management EXCEPT: Select correct option: Understanding the present Source of new ideas History repeats itself Guide to action 153. The task environment of organizations consists of constituencies that have a direct impact on managers’ decisions and actions. The main constituencies are made up of customers, suppliers, competitors, and __________. Select correct option: Legislators Pressure groups Employees Lawyers 154. Which of the following approach focuses on a set of interrelated and interdependent parts arranged in a manner that produces a unified whole? Select correct option: Process Function Systems Contingency 155. The idea that employees should also share the profit of organization was given by: Select correct option: Frederick Taylor Robert Owen Charles Babbage W. Edwards Deming 156. A business school’s statement that it “strives for productive relationships with local organizations” is an example of which of the following? Select correct option: Rule Policy Procedure Commitment 157. Group decisions provide _____ information as compared to individual ones. Select correct option: Current Complete Relevant Consistent 158. Role of disseminator, figurehead, negotiator, liaison and spokesperson is most important for: Select correct option: Top level managers First line managers Middle level managers Non managerial staff 159. Which of the following approaches to ethical decision-making focuses on the consequences of an action? Select correct option: Utilitarian approach Universalism approach Moral rights approach Justice approach 160. All of the following are characteristics of total quality management EXCEPT: Select correct option: Intense focus on the competition Concern for continual improvement Improvement in quality of everything the organization does Accurate measurement 161. Non-programmed decisions are typically made under a condition of which of the following? Select correct option: Certainty Low levels of risk Uncertainty Reliability 162. All of the following are managerial roles identified in Mintzberg’s Model EXCEPT: Select correct option: Informational Interpersonal Functional Decisional 163. Power and authority that are concentrated at the upper levels of the organization as much as possible, is called: Select correct option: Authority Unity of command Unity of direction Centralization 164. CEO of Siemens presents 10000 $ scholarships to the winners of Math, Science and Technology in a high school. He is acting the role of: Select correct option: Figurehead Leader Spokesperson Liaison 165. Which of the following describe(s) a global marketplace? Select correct option: The entire world is a marketplace National borders are irrelevant The potential for organizations to grow expands dramatically All of the given options 166. Which of the following is a basic definition of ethics? Select correct option: Moral guidelines for behavior Rules for acknowledging the spirit of the law Principles that define right and wrong conduct Principles for legal and moral development 167. The most outspoken advocate of the classical view of social responsibility is economist and Nobel prize winner: Select correct option: Carnegie Milton Charles Darwin Milton Freeman Milton Friedman 168. The management process includes all of the following management functions EXCEPT: Select correct option: Planning Innovating Leading Organizing 169. All of the following are reasons to look at theoretical perspectives of management EXCEPT: Select correct option: Understanding the present Source of new ideas History repeats itself Guide to action 170. Assembling additional information and identifying both the nature and the causes of the problem comes under: Select correct option: Scanning stage Categorization stage Diagnosis stage Implementation stage 171. Assembling additional information and identifying both the nature and the causes of the problem comes under: Select correct option: Scanning stage Categorization stage Diagnosis stage Implementation stage 172. Mr. A is a manager in XYZ Company; he has a reputation for being an open and honest person and understands how to motivate employees and customers, he is said to have good ________ skills. Select correct option: Sales Political Interpersonal Technical 173. Environmental scanning establishes the basis for _____, which are predictions of outcomes. Select correct option: Scenarios Projects Budgets Forecasts 174. Cultivating a learning culture where organizational members systematically gather knowledge and share it with others in the organization so as to achieve better performance is called: Select correct option: Knowledge management Technical management Software management Systems management 175. All levels of management between the supervisory level and the top level of the organization are termed as: Select correct option: Middle managers First-line managers Supervisors Foremen 176. The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as: Select correct option: Planning Organizing Leading Controlling 177. The time period for the construction of pyramids was: Select correct option: 10 years 15 years 30 years 20 years 178. Which of the following acts as an unambiguous measure of the effectiveness of a business organization? Select correct option: Efficiency Employee satisfaction Increased revenues Profits 179. Which of the following is a cultural measure of the degree to which people will tolerate risk and unconventional behavior? Select correct option: Power distance Uncertainty avoidance Short- versus long-term orientation Individualism versus collectivism 180. Group decisions provide _____ information as compared to individual ones. Select correct option: Current Complete Relevant Consistent 181. Within the members of the North American Free Trade Agreement, trade has _____ since the treaty was signed. Select correct option: Decreased initially, but increased steadily Increased Decreased Nither increased nor decreased  182. The best way to characterize management is to say that it is: Select correct option: Part of the economy An activity or process An overcrowded career field One of the chief difficulties for most firms 183. The classical view of social responsibility holds that management’s only social responsibility is to: Select correct option: Maximize organizational profits for stockholders Maximize adherence to the laws for stockholders Maximize organizational profits for stakeholders Minimize adherence to the laws for stockholders 184. How would you define the problem if all outcome of every alternative is known? Select correct option: Bounded rationality Unbounded rationality Certainty Uncertainty 185. The behaviorist Mary Parker Follett referred to integration as a process in which: Select correct option: Managers use their directive might to solve conflicts Employees use their own intuition to solve conflicts Managers and employees work together to solve conflicts Conflicts are ignored 186. When a firm advertises that it only uses recycled paper products, it is called: Select correct option: Meeting its social obligation Meeting social responsibilities Being socially responsive Paying attention to the bottom line 187. All of the following are managerial roles identified in Mintzberg’s Model EXCEPT: Select correct option: Informational Interpersonal Functional Decisional 188. Which ethical approach is guided by what will result in the greatest good for the greatest number of people? Select correct option: Moral-Rights approach Individual approach Utilitarian approach Justice approach 189. In order to communicate, motivate and delegate a manager must have: Select correct option: Political skills Conceptual skills Technical skills Interpersonal skills 190. Power and authority that are concentrated at the upper levels of the organization as much as possible, is called: Select correct option: Authority Unity of command Unity of direction Centralization 191. People with which of the following decision making style have a high tolerance for ambiguity and tend to focus on the people or social aspects of a work situation? Select correct option: Analytical Behavioral Directive Conceptual 192. Which of the following is called an input to a system? Select correct option: Materials Products Services Employee behavior 193. Which of the following is noted for the development of time motion studies that utilized stopwatches and cameras to analyze workplace efficiencies? Select correct option: Frederick Taylor Henri Fayol Henry Gnatt Frank and Lillian Gilbreth 194. A culture where employees show a great deal of respect for authority and where titles and ranks are important would be an example of which dimension of national culture? Select correct option: Individualism versus collectivism Power distance Uncertainty avoidance Short- versus long-term orientation 195. Which of the following theory proposes that ethical decisions be based on existing ethical norms in industries and communities in order to determine what constitutes right and wrong? Select correct option: Theory of justice of ethics Integrative social contracts Right view of ethics Utilitarian view of ethics 196. Grouping activities and resources in a logical fashion is called: Select correct option: Planning Organizing Leading Controlling 197. Which of the following is NOT an example of a constituency that makes up the specific environment? Select correct option: Customers Socio-cultural Suppliers Competitors 198. Groups that are affected by organizational decisions and policies are known as: Select correct option: Management constituencies Stockholders Stakeholders Business owners 199. The management function that specifies goals to be achieved and deciding in advance the appropriate actions to achieve those goals is: Select correct option: Leading Controlling Organizing Planning 200. The behaviorist Mary Parker Follett referred to integration as a process in which: Select correct option: Managers use their directive might to solve conflicts Employees use their own intuition to solve conflicts Managers and employees work together to solve conflicts Conflicts are ignored 201. Fredrick Taylor was the student of: Select correct option: Robert Owen Charles Babbage W. Edwards Deming Henry Towne 202. Which viewpoint emphasizes finding ways to manage work more efficiently? Select correct option: Behavioral Quantitative Classical Qualitative 203. Which of the following is an explicit statement that tells a manager what he or she can or cannot do? Select correct option: Procedure Policy Rule Solution 204. Which of the following is one of Fayol's principles of management? Select correct option: Authority Discipline Unity of command All of the given options 205. Which of the following is NOT an example of an organization’s general environment? Select correct option: Economic conditions Political conditions Social conditions Industry conditions 206. When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using which of the following skills? Select correct option: Technical Conceptual Situational Ethical  207. A manager transmits the information outside the organization. He is performing which of the following role? Select correct option: Spokesperson Representative Disseminator Agent 208. Which of the following is an explicit statement that tells a manager what he or she can or cannot do? Select correct option: Procedure Policy Rule Solution 209. Which of the following scientist is most closely associated with the Hawthorne studies? Select correct option: Adams Mayo Lawler Barnard 210. The classical view of social responsibility holds that management’s only social responsibility is to: Select correct option: Maximize organizational profits for stockholders Maximize adherence to the laws for stockholders Maximize organizational profits for stakeholders Minimize adherence to the laws for stockholders 211. Primarily managers perform which of the following tasks? Select correct option: Selling Stocking merchandise Directing the activities of other people Ordering merchandise Solved MGT503 212. The following four different approaches to management thinking were developed in the first half of the 20th century: Scientific management, general administrative, quantitative, and contingency approach.  Scientific management, general administrative, quantitative, and organizational behavior.  General administrative, globalization, organizational behavior, and quantitative.  Systems approach, scientific management, general administrative, and organizational behaviour.  Scientific management, Hawthorne Studies, quantitative, and organizational behavior.  213. When we classify managers according to their level in the organization they are described as _______. Functional, staff and line managers Top managers, middle managers and supervisors High level and lower level managers General managers and administrative managers 214. Frederick Taylor and Frank and Lillian Gilbreth were advocates of an approach to management involving the use of scientific method, known as: The quantitative approach. Management science. Scientific management. The contingency approach. 215. Authority, discipline, unity of command, and unity of direction are: Taylor's four principles of management. Principles of the human relations movement. Elements of Weber's ideal bureaucratic structure. Four of Fayol's fourteen principles of management. 216. Some of the other fields of study that affect management theory or practice include: Political science, philosophy, anthropology and sociology Zoology, psychology, sociology and philosophy. Anthropology, astrology, political science and psychology. Political science, sociology, typography and economics. 217. The philosophy of management known as total quality management developed primarily out of the work of: Henri Fayol Frederick Taylor Robert McNamara W. Edwards Deming 218. Possibly the most important pre-20th century influence on management was: Therbligs The industrial revolution. Scientific management. The division of labor.  219. ________________ need involves the desire to affiliate with and be accepted by others. Esteem Belongingness Safety Self Actualization 220. Needs that impel creativity and innovation, along with the desire to have a productive impact on our surroundings are ___________ needs. Existence Relatedness Growth None of the Above 221. Division of labor, authority hierarchy, formal selection, formal rules and regulations, impersonality, and career orientation are all features of: Weber's ideal type bureaucracy. General administrative theory. Fayol's principles of management. Taylor's principles of management. 222. The decision-making model consists of four styles: directive, analytic, behavioral and _______________. Conceptual Intuitive Group interaction Laggard 223. _________ is characteristic of liquidity ratios. Organization’s ability to meet its current debt obligations Organization’s use of debt to finance its assets and whether it’s able to meet the interest payments on the debt How efficiently the firm is using its assets None of given options 224. __________ is a communication that flows from a higher level to one or more lower levels in the organization. Horizontal communication Upward communication Downward communication None of given options  225. 1st stage of group development is ____________. Storming Norming Forming Performing 226. _____ is an individual's capacity to influence decisions. Span of control Line authority Staff authority Power 227. An organizational design with low departmentalization, wide spans of control, authority centralized in a single person and little formalization are characteristics of________. Simple structure Functional structure Divisional structure None of given option 228. __________ is the form of departmentalization that groups similar jobs and activities into departments. A product structure A divisional structure A matrix structure A functional structure 229. The main influence on the behavioral science theories were: Psychology and sociology. Sociology and bureaucracy. Sociology and science. Bureaucracy and psychology. 230. ERG theory was introduced by _____________. Clayton Alderfer McClelland Douglas McGregor J. Stacey Adams 231. __________ is counter to goal-setting theory. Expectancy Theory Reinforcement Theory  ERG Theory None of given option 232. Autocratic, Democratic and Laissez-faire leader behavior styles were introduced by _________. University of Iowa researcher Michigan Studies Ohio State Studies None of given option 233. The difference between an e-business enhanced organization and an e-business enabled organization is: Only an e-business enhanced organization uses the Internet. Only an e-business enhanced organization relies on an intranet. Only e-business enhanced organizations use e-business tools and applications. Only e-business enhanced organizations have e-business units within their organization. 234. __________ is not one of the eight steps in the decision making process. I dentifying the problem Analyzing alternative solutions I mplementing the decision Delegating the decision making 235. __________ is the capacity to affect the behaviors of others. Leadership Power Trait Aggression 236. Which of the following is NOT associated with learning organizations or knowledge management? COIN A recommended response to a rapidly changing world. Systematic gathering and sharing of useful information. PSTN 237. Surroundings are ___________ needs. Existence Relatedness Growth  None of the Above 238. The vertical flow of communication from lower level to one or more higher levels is _____________. Upward communication Downward communication Formal Communication Horizontal communication 239. Inputs necessary for the group to operate are ____________ inputs. Group Size Work Group Group Task None of the Above 240. A__________ is the combining of two or more companies into one organization. Merger Acquisition Diversification None of the given options 241. The General Manager’s meeting was most likely a result of the following management function: Organizing Planning Decision-Making Controlling 242. Managers today realize that long-term success can be achieved primarily by satisfying the customer. Customers are demanding quicker service, higher quality, and more _____. Value for their money Personal attention Variety in services Online choices 243. The belief that a firm's obligation goes beyond that required by law and economics, and includes a pursuit of long-term goals that are good for society is known as: Social responsiveness  Ethical responsibility Social responsibility Social obligation 244. Challenging goals usually lead to __________ performance from individuals and groups. Higher Lower Excellent None of the Above 245. Which of the following is not a basic function of the management process? Controlling Organizing Working Leading 246. One of the greatest effects of e-commerce is that: Costs will be reduced Customers will be empowered Employees become more powerful Computers will be less important 247. Conceptual skills relate to a manager’s ability to Take a strategic view of how parts of the organization function Solve detailed problems in groups Correctly evaluate organizational problems Understand and interact effectively with others in the organization 248. Which of the following functions or activities requires recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals? Planning Staffing Organizing Controlling 249. A variation of the electronic meeting that links together media from different locations is ___________  E-commerce The Delphi technique Video conference E-conference 250. ____ plans have clearly defined objectives. Directional Flexible Specific Standing 251. Who studied the nature of specific jobs, and broke the tasks into basic work units with the end result providing the one right way to perform the job? Douglas M. McGregor Frederick W. Taylor Henry L. Gantt Henry L. Gantt 252. The recently emerged type of managerial job is ______________ Top Manager Middle Manager First Line Manager Team Leader 253. The Hawthorne studies: F ound that to increase worker efficiency, management must analyze and minimize the motions required to complete a task. Found that when workers know they are being watched, their productivity increases. Found that a worker is inherently lazy and will use any excuse not to perform their duties. Found that workers accept a managerial directive only if it is acceptable in terms of their personal interests. 254. The Behavioral approach to management focused on: The worker The manager The owner None of the above. 255. The external environment factor that states: The values and culture that affect the way people feel about the organization they are in and about work itself is: Sociological factors Political factors Economic factors Psychological factors 256. The external environment factor that includes: Factors that have a less immediate effect on a business such as the nation's rate of inflation or recession, unemployment rate, or standard of living, is Political factors Sociological factors Indirect economic factors Direct economic factors 257. The resources within an organization, used to achieve its goal, make up the _________ of a business. External environnent Internal environment Social responsibility Workers motivation 258. Strategic planning:  ddresses the organization's basic mission or business, issuing broad A statements of purpose or direction that have a long lead time. Involves managers in each unit of an organization who are responsible for achieving the unit's objectives within a specified period of time. Looks specifically at resources, finances, and market conditions to determine ways to accomplish the overall plans of the organization. Determines the day-to-day operations within an organization. 259. GAP analysis: I s a planning approach for determining where an organization as today. I s a planning approach for determining how an organization will reach its goals. Provides a diagram showing a company's present momentum and its potential. All of the above. 260. The SWOT approach assesses an organization's Speed, Wants, Order, Timing Structure, Workforce, Organization, Types  Strengths, Weaknesses, Opportunities, Threats. Signs, Worries, Objectives, Techniques 261. __________ is the process of using the resources and personnel of an organization in an orderly way to achieve the objectives and long-term goals of the organization. Planning Organizing Leading Controlling 262. Which of the following is the most common type of departmentalization? Customer/Market Departmentalization Function Departmentalization Geography Departmentalization Process Departmentalization 263. A manufacturing company has divided its departments into pattern making, fabric cutting, and fabric coloring. What type of departmentalization is this? Geography Departmentalization Process Departmentalization Matrix/Project Departmentalization Function Departmentalization 264. A ______ organizational structure is the simplest form and has clear lines of authority and ease of decision making. Horizontal Line Vertical Staff 265. The management of people/labor should be handled by what department in an organization? Administration Human Resources Information Systems Accounting 266. When a candidate for a position is asked general, open-ended job related questions, they are experiencing what type of interview? Unstructured Interview Structured Interview Relaxed Interview Unorganized Interview 267. Which of the following is NOT a major influence on the rate of compensation? Competition Voluntary retirement Laws Unions 268. Which type of separation is most unpleasant for an employee? Termination Mandatory retirement Voluntary retirement Resignation 269. Leadership can _______ subordinates to help the organization achieve its goals. Motivate Communicate Direct All of the above 270. Which source of power is based on an individual's knowledge, special skills, abilities, or previous experience? Referent power Expert power Referent power Legitimate power 271. Which source of power is based on a manager's ability to punish a subordinate? Coercive power Referent power Rewarded power Legitimate power 272. A budget is what type of control? S tandard  Process Division Financial 273. The theory that an individual tends to act in a certain way, with the expectation that the act will be followed by a given outcome and according to the attractiveness of the outcome is _____. Equity theory Three-needs theory Motivation-hygiene theory Expectancy theory 274. Leaders who inspire followers to transcend their own self-interests for the good of the organization, and are capable of having a profound and extraordinary effect on followers are _____ leaders. Transactional Transformational Democratic Autocratic 275. A group of employees with expertise in a variety of specialty areas who are brought together to work on a project or specific activity is a: Cross functional team Self-managed team Virtual team Problem-solving team 276. ____________ is the power to give positive benefits or rewards. Expert power Reward power Legitimate power Coercive power 277. The final step of the strategic management process is ___________. Doing an internal analysis Formulating strategies I mplementing strategies Evaluating results 278. A/An ________ is a formal evaluation of an organization's financial statements, performed either by an outside accounting firm or by an internal department.  Revenue operating budget Incident log Financial audit Balance sheet budget 279. In a PERT network, slack time is _____. The end point that represents the completion of a major activity The time or resources required to progress from one event to another The amount of time an individual activity can be delayed without delaying the whole Project The longest or most time-consuming sequence of events and activities 280. Which type of decision making is carried out by lower level management and deals with specific day-to-day processes? Programmed decision making Operational decision making Administrative decision making Mid-level decision making 281. ___________ involves allocating resources by detailing what activities have to be done, the order in which they are to be completed, who is to do each, and when they are to be completed. Benchmarking Budgeting Scheduling Competitor intelligence 282. A problem solver is a style of problem solving reflected by the manager Who confronts the problem, reacts to it, and makes those changes necessary solve it. Who notices a problem and does not react. Who actively looks at situations, searching for problems or anticipating possible problems so that corrective action can be taken before the problem grows. None of the above 283. The process by which a sender transmits content is known as Encoding Decoding Feedback Receiver  284. When a subordinate or lower level manager passes information or offers suggestions to higher level management, they're using which level of communication? Upward communication Downward communication Lateral communication Diagonal communication 285. If a solution to a particular problem is not vital to the functioning of an organization and management is willing to overlook the causes of the conflict, managers may choose to use which type of conflict resolution? Confrontation Avoidance Dominance Compromise 286. Which of the following statements would a Theory X manager consider to be true? The average person can learn to accept and even seek responsibility Employees will shirk responsibility Employees will exercise self-direction if they are committed to the objectives Employees view work as being as natural as play 287. A short letter written to a potential employer with a resume attached is known as a Introduction letter Cover letter Interview letter I ce-breaker letter 288. _________ is the process of getting results accomplished through others. Ordering Mandating Delegating Working 289. What is the term used to define the number of subordinates directly controlled by a manager? Division management  Departmentation Investment span Span of management 290. Which management theorist is responsible for the motivation- hygiene theory? Abraham Maslow Dale Hawthorne Peter Drucker Frederick Herzberg 291. What kind of organizational structure combines a vertical chain of command with horizontal reporting requirements? Line authority Matrix Functional Line-and-staff 292. What kind of training program is most appropriate for a simple task? On-the-job training vestibule training laboratory training job rotation 293. Which leadership theory suggests that management style should adapt itself to changing circumstances? Contingency theory Delegation theory Autocratic theory Participatory theory 294. According to Abraham Maslow, the most elevated type of need is _____. Self-actualization Physiological Esteem Safety 295. Mr. A. is a manager in a manufacturing company, he attempts to establish a culture of quality affecting the attitudes and actions of every employee and relies on a workforce that wants to improve quality. He focuses on establishing: Total Quality Management Knowledge management Operations Management Management of Information System 296. Ali is working in XYZ Company, he desires to get himself secure from crimes, company lay offs and other adverse impacts. We can say that he fulfils the ----------------- need. Self Actualization Social need Esteem Safety 297. In -------------- theory management assumes that employees may be ambitious, self-motivated, and anxious to accept greater responsibility, and exercise self-control, self-direction, autonomy and empowerment. Theory Y manager Theory X manager Theory Z manager All of the above 298. ------------------- roles involve people and other duties that are ceremonial and symbolic in nature. Informational. Interpersonal. Decisional. All of the given options. 299. ------------------ is the use of scientific method to define the “one best way” for a job to be done. Scientific management Bureaucratic management Administrative management Management 300. The planning process can be used to promote _______________ in organization Advancement Technologies  Innovation Discoveries 301. The study of people in relation to their fellow human beings is ___________ Psychology Sociology Anthropology All of the given options 302. Which management concept suggests that low-importance decisions be handled by subordinates, so that managers can focus on high-importance decisions? management by objective management by exception participatory management inclusionary management 303. Getting work done with a minimum of effort, expense or waste is the definition of _________ Effectiveness. Management Planning. Efficiency 304. _____________ are mathematical models that describe the operating characteristics of queuing situations. Waiting line models Simulation models Decision trees All of the given options 305. Main purpose to build Sydney opera hall is to provide ___________ Knowledge. Information Education. Entertainment 306. Managers having the least authority and are at the lowest level in the hierarchy of the organization are called______________ Middle level managers Top level managers  First-line managers None of the given options 307. ____________ reduces uncertainty Negotiating Planning Organizing Leading 308. Decision makers face ________ types of problems. 2  3  4  5 309. ___________________ are those plans that are extended beyond three years. Short Term Plans Long Term Plans Specific Plans Strategic Plans 310. ________________ need involves the desire to affiliate with and be accepted by others. Esteem Belongingness Safety Self-Actualization 311. ________ is the recording system which enables sender to leave messages for receiver by telephone. E-Mail Voice Mail Videoconferencing Teleconferencing 312. A motivational approach in which an organization’s financial statements are opened to and shared with all of the employees is called ___________ Open Book Management Pay for Performance Program Reinforcement Theory Feedback  313. A ___________ refers to the authority and responsibility for achieving the major goals of the Organization. Line position Staff position Line authority None of the given options 314. ----------- maintains self developed network of outside contacts and informers who provide favors and information. Entrepreneur Monitor Liaison Figurehead 315. -------------- is the planning and implementing of organizational systems and practices that maximize the potential of employees to contribute to organizational goals and develop their capabilities unhindered by group identities such as race, gender, age, or ethnic group. Managing Diversity Anthropology Bureaucracy Remuneration 316. Seema desires for friendship, love, and a sense of belonging, we can say that she fulfils the_______ Physical need Self Actualization Social need Esteem 317. ------------ is a condition in which the decision maker chooses a course of action without complete knowledge of the consequences that will follow implementation. Risk Uncertainty Ambiguity Accuracy 318. NAFTA stands for:  North American Free Trade Agreement North Asian Free Trade Agreement North American Free Trade Association None of the given options 319. Which one of the following is not the characteristic of Weber’s ideal bureaucracy? Specialization of labor Formalization of rules Division of labor Formalization of links authority into a hierarchical structure 320. ___________shows the management structure of an organization. Hierarchy Decision Tree Incremental Model Satisfying model 321. If the average human being prefers to be directed, wishes to avoid responsibility, has relatively little ambition and wants security above all, the management attitude would Be: Theory Y manager Theory X manager Theory Z manager All of the given options 322. Getting work done with a minimum effort, expense, or waste is the definition of __________. Management Planning Efficiency Effectiveness 323. Which of the following is not an argument for the assumption of social responsibility by business? Long-run profits Stockholder interests Ethical obligations Costs 324. _________ concluded that managers perform 10 interrelated activities that relate to decision making, using information and interpersonal relationships. Mintzberg Abraham Maslow Robert Owen Henri Fayol