MGT101 FINAL Exam 1st, 2023-2024 PDF

SEU SEU | SEU | ELITE ELITE| ELITE - ‫ﺮر‬- ‫اﻟﻤﻘ‬ – MGT101 FINAL -1ST,2023-24 MGT101 SEU | ELITE ...

SEU SEU | SEU | ELITE ELITE| ELITE - ‫ﺮر‬- ‫اﻟﻤﻘ‬ – MGT101 FINAL -1ST,2023-24 MGT101 SEU | ELITE  SEU | ELITE – MGT101 What do you understand by BRICS and why they are important? Answer ✅ BRICS in a nutshell: Five rising economies: Brazil, Russia, India, China, South Africa. Economic powerhouses: Combined GDP over 25% of the world. Shaping global trade & politics: New institutions, challenging Western dominance. Challenges: internal differences, slow progress, focus on growth over sustainability. Overall: BRICS offer a new model for development and influence, impacting the future world order. Describe Total Quality Management (TQM). Write the two core principles of TQM? Total Quality Management (TQM) is a comprehensive management philosophy that aims to improve the quality of products, services, and processes within an organization. The two core principles of TQM are: 1. Customer Focus: TQM places a strong emphasis on meeting customer expectations and delivering products or services that fulfill customer needs. Understanding and responding to customer feedback is integral to TQM, fostering long-term satisfaction and loyalty. 2. Continuous Improvement (Kaizen): TQM encourages a culture of continuous improvement, where organizations regularly assess and enhance their processes. This involves ongoing efforts to streamline operations, eliminate defects, and optimize efficiency. Continuous improvement is seen as a key driver for achieving and maintaining high-quality standards. Another answer: comprehensive approach - led by top management and supported throughout the organization - dedicated to continuous quality improvement, training, and customer satisfaction Two Core Principles of TQM 1. People orientation everyone involved in the organization should focus on delivering value to customers 2. Improvement orientation everyone should work on continuously improving work processes The____component of an organization's external environment is concerned with scientific and industrial innovations. Technological✅ Demographic Sociocultural Political-Legal  SEU | ELITE – MGT101 What are the six sources of power? Explain any two. Answer ✅ The six sources of power are: 1. Legitimate Power: Legitimate power is based on the belief that a person has the right or authority to exercise power. This power is often derived from a person's position or title within an organization or society. For example, a manager has legitimate power over their employees because they have been given the authority to make decisions and allocate resources. 2. Reward Power: Reward power is based on the ability to provide positive reinforcement or rewards for desired behavior. This power is often used in leadership and management settings to motivate and encourage employees. For example, a manager might give a bonus or promotion to an employee who has consistently exceeded expectations. Another answer: SIX SOURCES OF POWER Legitimate Power: Influencing Behavior Because of One's Formal Position Reward Power: Influencing Behavior by Promising or Giving Rewards Coercive Power: Influencing Behavior by Threatening or Giving Punishment Expert Power: Influencing Behavior Because of One's Expertise Referent Power: Influencing Behavior Because of One's Personal Attraction Informational Power: Influencing Behavior Because of the Logical and/or Valuable Information One Communicates Write ten reasons for employees resistance to change. 1. Individuals’ predisposition toward change 2. Surprise and fear of the unknown 3. Climate of mistrust 4. Fear of failure 5. Loss of status or job security 6. Peer pressure 7. Disruption of cultural traditions or group relationships 8. Personality conflicts 9. Lackoftactorpoor timing 10. Nonreinforcing reward systems  SEU | ELITE – MGT101 The____component of an organization's external environment is concerned with scientific and industrial innovations. Technological✅ Demographic Sociocultural Political-Legal All levels of management between the supervisory level and the top level of the organization are termed Team leaders Supervisors Middle managers✅ First line managers is defined as reciprocal faith in others' intentions and behaviors. Centralized authority Unity Trust✅ Cooperation Which of the following is NOT one of the five stages of team development? Performing Storming Norming Reforming✅ A decision tree is A graph of decisions and their possible consequences✅ An organization's decision network. The hierarchy that must be followed when getting decisions approved. A structure of problem-solving ideas, with its roots based on the organization's mission. The act/s of gaining information about one's competitors' activities so that you can anticipate their moves and react appropriately is known as. Strategy Sustainable competitive advantage Strategic control Competitive intelligence✅  SEU | ELITE – MGT101 is the process by which a company compares its performance with that of high- performing organizations. Trend Analysis Benchmarking✅ Forecasting Contingency Planning The planning/control cycle has two planning steps. They are Make the plan, carry out the plan.✅ Make the plan, set it aside for a period of time. Research planning, receive feedback. Review previous plans, evaluate plans. Operations management focuses on managing the production and delivery of an organization's products or services. More effectively✅ Synergy By utilizing motion studies To more customers A learning organization develops the capability to ? Continuously learn, adapt, transfer knowledge and modify.✅ Attract new employees who have special knowledge. Accept the conventional wisdom of the industry. Collaborate with competitors. What are the four principal functions of management? Planning, organizing, leading, and controlling.✅ Staffing, planning, motivating, and delegating. Staffing, planning, leading, and delegating. Planning, organizing, delegating, and controlling. The businesses of the present time emphasize Increased synergy Be responsive to employees. Diversity Efficiency ✅  SEU | ELITE – MGT101 Globalization is the trend Toward one world language and culture. Of the world economy adding more independent markets. Of the world economy toward becoming a more interdependent system✅. Toward one world economy and banking system. Purolator Inc., a company that makes automobile filters, typically orders different parts for its filters from other companies. is the practice Purolator inc. is using. Trading Outsourcing✅ Countertrading Bartering Which of the following is NOT a part of Deming's PDCA cycle? Direct✅ Do Act Plan Which of the following may be done as a corrective action in the control process? Establish standards. Evaluate performance and take actions. Align process with goal. Renew standards✅ Abdullah is a manager, he needs to inform employees that the quarterly project management training will start from February 15, about two months from now. Generally, which of the following should the manager use in this situation? E-mail✅ Face-to face meeting Telephone Video conferencing  SEU | ELITE – MGT101 Channels of communication that follow the chain of command and are considered as official are _communication channels. Formal✅ Prescribed External informal Leaders especially want who are productive, reliable, honest, cooperative, proactive, and flexible. Employers Superior Followers✅ Peers A firm's attorney (Lawyer) has power when giving legal advice. Legitimate Coercive Status Expert✅ The process of increasing the number of tasks in a job to increase variety and motivation is called. Job enlargement✅ Job design Job shop Job rotation Abraham Maslow in his Hierarchy of needs theory has not considered. Social needs/ Love needs Wealthy needs✅ Self-Actualization need Safety & Security needs  SEU | ELITE – MGT101 The tendency to remember recent information better than earlier information is called. Selective perception Recency effect✅ Self-serving bias Halo effect To reduce stress at the workplace, managers need to make sure that employees Have jobs that match their abilities.✅ Maximize their productivity. Don't work too few hours. Mbo Which one of the following is NOT a common reason that employee resist change? Climate of mistrust Fear of the failure Overconfidence✅ Peer pressure The final step in Lewin's three-step change process is Changing to a new state Unfreezing the status quo Unfreezing the new state Freezing the new state✅ Recruitment is the process of Hiring from inside the organization. Locating, identifying, and attracting potential employees.✅ Hiring from outside the organization. Assessing the national, international, and local labor market. To reach the largest possible audience, the HR manager All Asghar should consider as a source of potential candidates. Private Recruitment Agencies The internet✅ Employee Referrals Universities and school placement  SEU | ELITE - 101 The chain of command answers this question. Where do I go for help? How do I know when the task is complete? What are the rules? Who reports to whom?✅ Functional departmentalization groups jobs by Products or services they manufacture or produce.✅ Tasks they perform. Type of customer they serve. Territories they serve.