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lOMoARcPSD|49312811 c. Take ini琀椀a琀椀ve d. Do only what is assigned to you and take rest 52.. [SBQ] What happens when there is trust between people? Select all that apply. (Situa琀椀on Based Ques琀椀on) a. Trust makes people comfortable in taking advantage of any...

lOMoARcPSD|49312811 c. Take ini琀椀a琀椀ve d. Do only what is assigned to you and take rest 52.. [SBQ] What happens when there is trust between people? Select all that apply. (Situa琀椀on Based Ques琀椀on) a. Trust makes people comfortable in taking advantage of anyone with. b. Trust makes people feel eager to be a part of a rela琀椀onship or group that depends on each other. c. People willingly contribute in what is needed, not just by their presence, but also talent, energy and honest thoughts on how the rela琀椀onship or group can grow. d. People can share their con昀椀den琀椀al informa琀椀on with each other as well. e. Trust doesn't make people comfortable in taking advantage of any other person 53. [MSQ] What are some of the steps you can take to manage mul琀椀ple stakeholders? Select all that apply. a. Observe and analyse b. Communicate and observe c. Analyse and communicate. d. Priori琀椀ze Outcomes. e. Time to review who will own bene昀椀ts and be a昀昀ected by dis bene昀椀ts 54.. Select the op琀椀ons applicable to Agile Mindset a. Stubbornness b. Posi琀椀ve Mindset c. Thirst of Knowledge d. Hard thinking e. Goal of team success f. Willingness to fail 55. Which of the following is/are suggested way(s) of building good rela琀椀onships with customers? a. When a customer complaint, be defensive. b. Place the company’s needs 昀椀rst. c. Show care and concern for the customer. d. Establish customer dissa琀椀sfac琀椀on goals. 56. [MSQ+SBQ] On his 昀椀rst day at work in the DIY Shop, Bill's manager asked him to sweep the aisles clean. In aisle three, a customer was examining two di昀昀erent decking products. "Excuse me," he asked the new employee. "Which one do you think is best? I want some decking that will last, while looking modern. Which one do you think is the best 昀椀t?" Taken aback and without thinking. Bill answered, "I like the one in your right hand. It's a nicer colour and seems pre琀琀y sturdy to me." Persuaded by what he thinks is an expert, the customer walks away with 50 pieces of expensive decking. The above passage refers to which principle? a. Reciprocity b. Authority (Persuaded by what he thinks is an expert) c. Social Proof d. Liking (I like the one in your right hand) e. Consistency 57. [SBQ] It is Rubin’s 3rd year in the organiza琀椀on he already feels quite stressed out working for more than his usual o昀케ce hours the tasks that are assigned to him a repe琀椀琀椀ve and the workload is high with strict deadlines however Ruben’s Boss has high Expecta琀椀ons on him and Rubin does not want to disappoint is boss proven expects a promo琀椀on the next year while at the same 琀椀me he has thoughts about qui琀 ng right away because of the stress what should Ruben do in this situa琀椀on a. Ruben should sign up for a medita琀椀on course. b. Ruben should take a one-week vaca琀椀on to an isolated hill sta琀椀on to assess his mental Wellbeing. Get back with renewed commitments. c. Ruben should cul琀椀vate a hobby like photography, travel, music or reading to avoid monotony. d. Ruben should enrol for the 昀椀t-for-life program. 58. Peter is a hard-working team member and works more than 10 hours a day to complete his deliverables. He has a faulty laptop but despite his technical challenges, he manages to complete his task as per the deadline. His mother has also not been keeping well and he, being the only breadwinner of the family, needs to lend his complete support. Just a few days back he took few sick leaves. You are Peter’s manager. How would you like Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 to support him? a. You will assess his workload to see if he is overloaded, and if that can be delegated to others. b. Your immediate support will be to 昀椀x his laptop so that he is not stressed technically. c. You will support him by giving him addi琀椀onal leaves if he requires. d. You will pull him out of the project as he has personal challenges. e. You will have a discussion with him and understand about his family health status and provide him support. f. You will give him less responsibili琀椀es so that he is a li琀琀le relaxed 59. How can team crea琀椀vity be promoted? a. Relieve team members of accountability to promote crea琀椀ve ideas. b. Establish challenges for the team. c. Evaluate ideas during the idea genera琀椀on stage. d. Stress and deadlines to encourage intensity and focus 60. ___________, ___________ and ___________ are the suggested three prac琀椀ces to be followed for e昀昀ec琀椀ve problem-solving. Select the appropriate op琀椀ons to 昀椀ll in the blanks. a. Scheduling b. Retes琀椀ng the solved problems c. Analysing d. Planning e. Priori琀椀zing f. Iden琀椀fying our feeling 61. The "vice technique" is a tac琀椀c of one of the following op琀椀ons. Iden琀椀fy the correct answer. a. Con昀氀ict Resolu琀椀on b. Nego琀椀a琀椀on c. Persuasion d. Storytelling 62. Which principle of persuasion is related to 琀椀tles, tailors and tune? a. None of the op琀椀ons are correct b. Consensus c. Scarcity d. Authority 63. [MSQ] Iden琀椀fy the op琀椀ons that do not qualify as the feature of DevOps. Select all that apply. a. It requires maximum down琀椀me and minimal service backups. b. Deployment needs less programming knowledge when compared to the development of others. c. Teams need to communicate in order to proceed to the next step. d. There are separate teams for opera琀椀ons and developments. e. DevOps is a tool which is solely automa琀椀on 64. Crea琀椀vity is likely to occur when three components come together which involve exper琀椀se, crea琀椀ve thinking skills, and. a. Proper lightning in the work environment. b. Extrinsically Mo琀椀va琀椀ng condi琀椀ons in the work environment. c. Right type of mo琀椀va琀椀on d. Stable economic condi琀椀ons. 66. Iden琀椀fy the aspects that could be improved by cul琀椀va琀椀ng a growth mindset. Select all that apply. a. Rewards and recogni琀椀on. b. Performance and produc琀椀vity c. Performance and groupthink d. Goal achievement and happiness e. Connec琀椀on and groupthink. 67. Which of the following statements regarding delega琀椀on is false? Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 a. Some supervisors with a strong need for ego ful昀椀lment try to do all the work themselves so that they get personal credit from their supervisors. b. All team members should be delegated with all kinds of work with equal responsibility for only then c. they will get empowered. d. A careful explana琀椀on of the task to be accomplished is important in successful delega琀椀on. e. Skilful delega琀椀ng is bound to save 琀椀me for a supervisor in the long run. 68. [SBQ] Linda and her close friend were involved in an unhealthy argument recently, which has caused a ri昀琀 between the two. What should Linda do in this situa琀椀on? a. Linda should ignore the issue and move on with her tasks. b. Should suppress her ego and invite her friend over for a cup of co昀昀ee or dinner. c. Linda needs to wait for her friend to make the 昀椀rst move. d. Linda should seek the help of a mutual friend to mediate. 69. Some of the followings are ways that can be used to improve your crea琀椀vity, except a few. Iden琀椀fy the excep琀椀ons, select all that apply. a. Discipline yourself to think laterally. b. Embrace mistakes. c. Conduct brainstorming sessions. d. Concentrate intensely on the task at hand. e. S琀椀ck to the tradi琀椀onal mental set. 70. Why is communica琀椀on an important skill in problem solving? Select all that apply. a. Communica琀椀on generally hampers the troubleshoo琀椀ng process. b. Communica琀椀on enables us to ar琀椀culate our solu琀椀on. c. It’s not important - Managers can do everything through email or tex琀椀ng. d. We need to make others listen to us when we tell them what to do. e. Communica琀椀on is not that essen琀椀al while gathering informa琀椀on about the problem. f. Communica琀椀on is essen琀椀al in order to gather informa琀椀on about the problem. 71. When resolving an incident, what kind of decision-making skills, opera琀椀ons team (applica琀椀on and infrastructure) adopts in addi琀椀on to business impact: a. Risk assessment b. Fact based quality c. Time bound decision d. Monetary impact 72. [SBQ] A development team o昀琀en gets some produc琀椀on support requirements in addi琀椀on to the work in the sprint backlog. The team adapted their team composi琀椀on and created the sub team to support these ad hoc requirements. Which of the following statements is true a. It is OK to create sub teams within a development team b. It is not ok since there cannot be sub teams within a development team. c. The team can complete the produc琀椀on support as one team since it is high priority and then connect back to the original sprint work 73. Which Acronym is related to the GOAL se琀 ng? Select the appropriate op琀椀on a. TED (Tell me, explain to me, describe to me) b. KISS (Keep it simple, stupid) c. SMART (Speci昀椀c, measurable, a琀琀ainable, realis琀椀c, 琀椀me-bound) d. WIIFM (What’s in it for me) 74. A (n) ___________ is the existence of a discrepancy between exis琀椀ng and a desired state of a昀昀airs. a. Opportunity b. Solu琀椀on c. Problem d. Weakness 75. When nego琀椀a琀椀ng asking for something extra at the end, right before you make your agreement is ___________. Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 a. Quivering Pen Technique b. Vice Technique c. Nibble Technique d. Salami Technique 76. Trust is instantly built. Is the statement TRUE or FALSE? a. True b. False 77. Which of the following would NOT in昀氀uence your assessment of data, informa琀椀on or evidence? a. Assump琀椀ons b. Conceptual Knowledge c. Point of View d. Implica琀椀ons 78. [SBQ] Maki was part of a new project. She was anxious to meet new team members and experience her 昀椀rst job. On the 昀椀rst day, her manager presented her with a mee琀椀ng full of tasks and responsibili琀椀es. She felt overwhelmed as she must get all of these done and was not sure where to start. What should Maki do to ease her anxiety and manage her 琀椀me e昀昀ec琀椀vely? a. Take a break for 10 minutes, get back and calmly list down tasks on priority and start solving them. b. Accept the tasks and try to delegate them to team members. c. Seek help from a senior associate to complete her tasks. d. Get prepared for such hec琀椀c pressure as a rou琀椀ne ma琀琀er. e. Talk to the manager and explain that she is very new to the team, and it is di昀케cult for her to handle all these responsibili琀椀es. 79. _________ appeals to the audience’s emo琀椀ons and _________ shows credibility and makes one seem trustworthy and believable a. Ethos / Pathos b. Pathos / Ethos c. Ethos / Logos d. Echoes / Logos e. Pathos / Logos 80. A speci昀椀c type of argument that is based only on principles of logic and reasoning is called Persuasion. a. True b. False 81. To iden琀椀fy a problem, one should ___________. a. Compare one set of standards or goals to a second set of standard or goals b. Compare the current state of a昀昀airs with some standard or desired future expecta琀椀ons. c. Use intui琀椀on to see that things do not look right d. Look for unhappy customers 82. For connec琀椀ng emo琀椀onally, you need to reach the _______ a. Brain b. Heart c. Stomach d. Lungs 83. [MSQ] To develop your crea琀椀vity you should _________. Select all that apply a. Allow to have pressure to produce immediate results b. Be willing to take risks c. Reward your curiosity d. Commit yourself to developing your crea琀椀vity e. S琀椀ck to your comfort zone and don't take new risks f. S琀椀ck to the boundaries and go with the 昀氀ow 84. [SBQ] Aman’s team gathers for the monthly progress and problem report about reaching individual and departmental objec琀椀ves. Choose the op琀椀on that best describes the mee琀椀ng. a. Only a few team members are concerned about the impact of their presenta琀椀on, they a琀琀empt to blame each other within the team Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 b. There is an open and realis琀椀c sharing of both progress and problems. c. One clique exists within this team, and their presenta琀椀ons sound about the same poli琀椀cal stu昀昀. d. It is obvious that most members play the poli琀椀cal game 85. Ryan delegated some of his tasks to his colleagues. He carefully explained the tasks to be performed and the performance standards by which the tasks would be judged. How should Ryan follow up with his colleagues? Select all that apply. a. He should set up a due date for the tasks and email reminders along the way. b. He should appoint another senior employee to monitor the employee’s progress. c. He should set a due date and allow the employee “space” to complete the tasks without any interference d. He should make himself available to answer further ques琀椀ons and provide addi琀椀onal inputs if necessary e. He should monitor the employee’s progress daily, correc琀椀ng any performance issues immediately. 86. [SBQ] We have several theories of percep琀椀on that are related to the head and the heart. Select the most appropriate assump琀椀on a. People's behaviour and ac琀椀on are extrinsically linked to their mother and father’s paren琀椀ng style, and the behaviour and ac琀椀ons of siblings. b. People need a way to judge which stories are believable and which are not c. How people process informa琀椀on about the world can play an important part in what kind of message they 昀椀nd most persuasive d. People need to understand messages regardless of who seeks to persuade them 87. [SBQ] Tinoy and you are part of a project and you have been given certain responsibili琀椀es to 昀氀ufylline being a responsible team mate completed his task on 琀椀me. He always understands his role as a responsible team member and hence he 昀氀agged o昀昀 his laptop issue (some technical defect) much in advance so that when the project starts his work can move seamlessly. You are also a highly responsible person and quite skilled. Your work is to liaise with one of the team members from the COE team. However, due to Poor health condi琀椀on of the associate from the COE team, your work got stuck. This impacted the overall project delivery. You are empathe琀椀c towards the associate from the COE team as he stays all alone in Mumbai and hence you decided to be suppor琀椀ve of him. Choose the correct op琀椀on from below that 昀椀ts into the above situa琀椀on. a. This situa琀椀on tells us that you are a responsible person b. We need to make choices many 琀椀mes. You chose to priori琀椀ze health, rela琀椀onship over work and there is no harm in it. c. You should talk to any other team member who is close to you and seek their help d. You might be a responsible individual; however, you did not display accountability. You should have looked for an alternate op琀椀on when you got to know about the health issue of the team member from the COE team. Your 琀椀mely ac琀椀on could have helped the project to get completed in 琀椀me. 88. [SBQ] You are frustrated because your colleagues in North America keeps messaging you at 5:00 AM (your 琀椀me). They send you seemingly urgent requests when you're sleeping or just waking up, and you are sick of being bombarded with mul琀椀ple requests even before you start your day. You get the vibe that they do not like you much and you do not know how to approach them. Which of the following statement 昀椀ts to the above situa琀椀on? a. Rather than assuming one should have an open conversa琀椀on with the team. b. Does not know how to priori琀椀ze tasks. c. Work comes 昀椀rst; hence 琀椀me is irrelevant. d. This Con昀氀ic琀椀ng situa琀椀on is because you have not understood the American culture. 89. When an acquaintance of yours asks you, “How is business”? You respond saying “stakes are up by 14% what about yours at this 琀椀me?” What type of communica琀椀on has taken place between both of you? a. None of the op琀椀ons are correct b. Feeling c. Opinion d. Fact 90. [SBQ+MSQ] A few days a昀琀er the sprint planning, the Product Owner 昀椀nds that it makes sense to develop another new func琀椀onality. Which two of the following statements are correct? a. The Developers will add the new item to the Sprint Backlog b. The Product Owner can add the new item in the product backlog in the next sprint planning. Then the Product Owner can bring that up for the developer’s selec琀椀on. Downloaded by Sanjay jain ([email protected])  lOMoARcPSD|49312811 c. If the Developers agree, the Product Owner can swap an exis琀椀ng func琀椀onality in the current sprint, for the new func琀椀onality. d. The Developers should obtain the Scrum Master’s approval to add this to the Sprint Backlog 91. Which technique of nego琀椀a琀椀on makes use of a 'divide and conquer' process of threats and alliances to overcome opposi琀椀on? Select the most appropriate. a. Quivering Pen Technique b. Vice Technique c. Nibble Technique d. Salami Technique 92. How to apply analy琀椀cal thinking while problem solving? Select all that apply a. Adopt a crea琀椀ve approach. b. Process and synthesis. c. Be in this stage of gesta琀椀on. d. Think in layers. e. Take a step back. f. Always s琀椀ck to the tradi琀椀onal approach. g. Go with the 昀氀ow of the problems. 93. [SBQ+MSQ] Understanding personality types helps to establish rapport and in昀氀uence with others in a business se琀 ng. Which of the following are the characteris琀椀cs of the personality type called regulators? Select all that apply a. Regulators may not seek formalized approvals of their achievements from those in post. b. Applica琀椀on of the regulator is logical and well-structured and the style lacks emo琀椀ons. c. The 昀椀rst thing on the regulator's mind is how their ideas may a昀昀ect their sta昀昀. d. The regulator is extremely pa琀椀ent and does not expect immediate ac琀椀on. e. The pure regulator is asser琀椀ve and reserved in outlook. 94. [MSQ] Choose the reason that classify the problem as complex problem a. It is binary b. It has high level di昀케culty c. It has a very simple way of solving d. It has many components e. It involves too many unknowns 95. Teams are e昀昀ec琀椀ve for complex tasks because they produce a great number of ideas and Commitment to the decisions. a. True b. False 96. Product is the center of the ___________. a. Project procedure model b. Tradi琀椀onal and agile model c. Tradi琀椀onal risk management model d. Design thinking model 97. [SBQ] One day a poet was requested to interpret an especially peculiar and obscure passage within one of his own poems. His response was “at the 琀椀me that I was wri琀椀ng that par琀椀cular verse, only God and myself knew its meaning. Now it is only God who knows. What does the poet mean by his answer? a. The poet has forgo琀琀en the meaning of his own words. b. Poets do not o昀琀en know where their crea琀椀ve inspira琀椀on comes from. c. Most people cannot understand poetry. d. God is much wiser than people are. 98. The rule of reciprocity is a social norm in which a person feels obligated to return the Favor, if someone does something for them. a. True b. False 99. Which among the following does not belongs to techniques of nego琀椀a琀椀on _______. a. Quivering Pen Technique b. Li琀琀le Pie Technique Downloaded by Sanjay jain ([email protected])