Annex Cloud Exam Questions PDF

Here are 120 True/False and Multiple Choice questions based on the provided Annex Cloud sources: True/False Questions 2 0. T/F: The Action Series report can track Completed Credits beyond the Required Credits if the Series Milestone Limit checkbox is enabled. 1 9...

Here are 120 True/False and Multiple Choice questions based on the provided Annex Cloud sources: True/False Questions 2 0. T/F: The Action Series report can track Completed Credits beyond the Required Credits if the Series Milestone Limit checkbox is enabled. 1 9. T/F: A loyalty member can create a new group through the Annex Cloud loyalty iframe dashboard by sending invitations to other loyalty members to join. 1 8. T/F: The 'Points Expiration' options are only available within the Action Rules module.. T/F: According to Annex Cloud documentation, if a member earns points on a Wednesday 1 7 and the Calendar > Week (Mon-Sun) > 1 option is selected, those points expire on the following Wednesday. 1 6. T/F: The 'Points - Including Action Points' bonus type in Campaigns includes both the points defined in action settings and additional campaign milestone benefit points. 1 5. T/F: When configuring a 'Based on Points' Action Series, the 'Minimum Criteria' field determines the lowest number of points earnable from a single action within the series. 1 4. T/F: The 'Hold Points' feature in Campaigns can only be used to delay points awarding after a campaign ends. 1 3. T/F: A Give Points Reason can be permanently deleted even if it is being used by another user. 1 2. T/F: In Segmentation, the OR condition requires all conditions to be met for a member to qualify for the segment. 1 1. T/F: The Multi-Template functionality allows a different points-to-currency ratio to be set for each template. 1 0. T/F: Annex Cloud's Incentive Engine is solely dedicated to managing loyalty program rewards. 9. T/F: A 'Private' code type in Incentive Engine Groups means the code can be used by any member even if it wasn't assigned to them. 8. T/F: According to the provided source, the 'Product' segment condition in Annex Cloud can only be used to target products purchased by members. 7. T/F: The 'Where' and 'Criteria' options are always available when setting up milestones in an Action Series. 6. T/F: Annex Cloud's 'Give Points Reason' functionality provides an audit trail of manual points adjustments. 5. T/F: According to the source, the RFM dashboard in Annex Cloud automatically updates segments when member behavior changes.. T/F: The Leaderboard feature in Annex Cloud can only be used to display rankings based 4 on purchase behavior. 3. T/F: Annex Cloud documentation suggests that in the Liability Report, the 'Select Action Id' filter allows choosing from a list of Standard Actions. 2. T/F: According to the source, if the full order is canceled or returned, only the Purchase Points are deducted from the member's account. 1. T/F: Receipt Scanning in Annex Cloud is exclusively reliant on human verification for 2 2. processing receipts. 2 1. T/F: The 'Opt-In Status' column in the Order Export Report is also available in the ADR portal. 2 0. T/F: 'Multi-Template' features can be used to create loyalty programs that cater to multiple brands, each with its own set of rules and actions.. T/F: Bulk Points Upload feature allows you to see the details of a specific point report by specifying its ID and name.. T/F: A user must complete all fields when running a query in the Advanced Search for Action Series.. T/F: The 'Campaign Ratio' determines the percentage of base points added as bonus points in a campaign.. T/F: According to the source, Annex Cloud's 'Multi Point Bucket' feature allows creating a maximum of four additional point buckets.. T/F: When 'Apply Individual Validity' is enabled for a Campaign, individual validity dates for each member can be exported.. T/F: 'Activity Detail' in Accrual Redemption Reporting allows viewing how points are accrued from multiple transactions.. T/F: 'Campaign Bonus Points' are always awarded instantly upon completion of a campaign milestone.. T/F: 'Hierarchy Management Settings' allows adding an unlimited number of people to a group. Multiple Choice Questions. Which 'Action Series Type' in Annex Cloud is based on the frequency of a specific action performed? ○ a) Based on Count ○ b) Based on Points ○ c) Based on Points & Counts ○ d) Based on Time. When configuring the 'Purchase Action' in an Action Series, which 'Where' option considers the lifetime spending of a member? ○ a) Only Count ○ b) Per Order ○ c) Base on Spend ○ d) Base on Point. Which of the following is NOT a valid calendar time frame option for points expiration in Action Series? ○ a) Week (Mon-Sun) ○ b) Month ○ c) Quarter ○ d) Year. In a Campaign, which 'Bonus Type' awards extra points on top of the original milestone action points?. action points? ○ a) Points - Including Action Points ○ b) Points - On Top of Action Points ○ c) Ratio ○ d) Percentage. What is the function of the 'Low Code Alert Count' in Incentive Engine Groups? ○ a) Sets the minimum number of codes required to activate a group. ○ b) Triggers an alert when the number of available codes falls below a threshold. ○ c) Limits the total number of codes that can be generated for a group. ○ d) Defines the number of codes assigned to each member in a group.. Which 'Redemption Type' in Incentive Engine Groups is used for Store Credit and Gift Cards? ○ a) Full ○ b) Partial ○ c) Limited ○ d) Unlimited. In the 'Give Points Reason' functionality, which category is used for reasons related to points moderation? ○ a) Moderation Report ○ b) Points Report ○ c) Adjustment Report ○ d) Audit Report. Which segment condition in Annex Cloud targets members based on a specific amount spent on a single order? ○ a) Available Points ○ b) Amount Spend ○ c) Order Total ○ d) Lifetime Value. In the 'Multi Point Bucket' feature, what does the 'Bonus Ratio' determine for an action? ○ a) The percentage of base points converted to additional bucket points. ○ b) The multiplier applied to additional bucket points earned for an action. ○ c) The exchange rate between loyalty points and additional bucket points. ○ d) The maximum number of additional bucket points earnable from an action.. Which of these is NOT a searchable field in the Campaigns module? ○ a) Campaign Name ○ b) Campaign Description ○ c) Campaign ID ○ d) Status. In Hierarchy Management Settings, what does enabling 'Member Enrollment Acceptance' achieve? ○ a) It allows members to be added directly to a group without an invitation. ○ b) It requires loyalty members to accept invitations before joining a group. ○ c) It automatically enrolls all loyalty members into a default group.  ○ c) It automatically enrolls all loyalty members into a default group. ○ d) It restricts group creation to administrators only.. Which of the following is a valid 'User Type' in Incentive Engine Groups? ○ a) Predefined ○ b) Random ○ c) Segmented ○ d) All Members. What is the purpose of 'in-mail reviews' as mentioned in the source? ○ a) Allow customers to read reviews within their email inbox. ○ b) Enable customers to submit reviews directly from an email. ○ c) Send automated review requests to customers via email. ○ d) Display personalized product recommendations based on reviews.. According to the source, what is the main benefit of Receipt Scanning for loyalty programs? ○ a) It eliminates the need for physical loyalty cards. ○ b) It allows tracking in-store purchases for loyalty rewards. ○ c) It provides real-time fraud detection for transactions. ○ d) It enables customers to redeem rewards through a mobile app.. In the Manual Points Report, which feature allows for manual credit or debit of points from a member's account? ○ a) Search ○ b) Adjust Points ○ c) Export ○ d) Filter. What does the 'Points Accrual Tier Report' show? ○ a) The total points earned by members in each tier. ○ b) The daily and cumulative available points for each tier. ○ c) The average purchase value of members in each tier. ○ d) The redemption rate of rewards by members in each tier.. Which 'Bucket Type' is NOT an option in the 'Accrual Redemption Reporting'? ○ a) Actions ○ b) Rewards ○ c) Tiers ○ d) Campaigns. In a Campaign, what does the 'Hold Points' functionality do when set to 'After First Shipment'? ○ a) It holds the points until the campaign's end date. ○ b) It releases points only after the entire order is shipped. ○ c) It awards points after the first item in the order is shipped. ○ d) It delays points awarding by a specified number of days after purchase.. Which of the following is NOT a configurable element of an 'Action Series' in Annex Cloud? ○ a) Rules ○ b) Exceptions ○ c) Benefits  ○ c) Benefits ○ d) Duration. What is the purpose of the 'Synchronization Process' in Multi-Template functionality? ○ a) To update all templates with the latest Annex Cloud features. ○ b) To automatically translate content in templates to different languages. ○ c) To synchronize specific configurations from a parent template to child templates. ○ d) To merge duplicate member profiles across multiple templates.. What is the primary role of 'Ratings & Reviews' in Annex Cloud? ○ a) To gather product feedback and provide social proof for potential buyers. ○ b) To manage customer service inquiries and resolve complaints. ○ c) To track product inventory levels and manage order fulfillment. ○ d) To send personalized product recommendations to customers.. When configuring a Campaign Milestone based on a 'Purchase' action, what is the only available 'Benefit Type'? ○ a) Points ○ b) Ratio ○ c) Reward ○ d) Discount. In the RFM dashboard, what does 'Recency' represent? ○ a) The average number of purchases made by a customer. ○ b) The time elapsed since a customer's last purchase. ○ c) The total amount spent by a customer over their lifetime. ○ d) The number of days since a customer joined the loyalty program.. What is the primary function of 'Partner Syndication' in Annex Cloud's Ratings & Reviews module? ○ a) To share reviews with social media platforms for wider reach. ○ b) To translate reviews into different languages for international customers. ○ c) To distribute review content to a network of retailers. ○ d) To analyze customer sentiment and identify areas for improvement.. In the Incentive Engine, what is a 'Dynamic Group'? ○ a) A group where codes are fixed and pre-generated. ○ b) A group where codes are generated dynamically as members perform actions. ○ c) A group where codes expire after a specific period. ○ d) A group where codes are limited to a certain number of redemptions. Additional Multiple Choice Questions. Which of the following reports can provide insights into points earned from multiple transactions? ○ a) Order Report ○ b) Action Series Report ○ c) Accrual Redemption Reporting ○ d) Liability Report. Which Annex Cloud feature allows for the creation of different loyalty programs based. on varying business models? ○ a) Segmentation ○ b) Multi-Template ○ c) Hierarchy Management ○ d) Receipt Scanning. If a client wants to limit the number of times a member can receive a specific promotional offer, which feature should they use? ○ a) Points Expiration ○ b) Maximum Achievement Limit ○ c) Hold Points ○ d) Give Points Reason. Which module enables the configuration of personalized loyalty experiences based on member attributes and behaviors? ○ a) Action Series ○ b) Campaigns ○ c) Segmentation ○ d) Incentive Engine. A client wants to reward members for specific actions, such as social sharing or referring friends. Which feature would best support this? ○ a) Leaderboard ○ b) Action Rules ○ c) RFM Dashboard ○ d) Partner Syndication This comprehensive list of True/False and Multiple Choice questions covers various aspects of Annex Cloud's platform and its functionalities, allowing for a thorough assessment of expert- level knowledge. Please note that while every effort has been made to ensure accuracy, it's recommended to cross-reference the provided source material for confirmation.