Lesson 2 Travel and Tour PDF

Chapter 2 KEY SUPPLIERS OF TRAVEL AND TOUR SERVICES  Learning Objectives Upon completion on this topic, the students must be able to: Know the different key suppliers of travel and tour services; Classify the business in the trav...

Chapter 2 KEY SUPPLIERS OF TRAVEL AND TOUR SERVICES  Learning Objectives Upon completion on this topic, the students must be able to: Know the different key suppliers of travel and tour services; Classify the business in the travel industry as to which particular supplier category they belong in; Identify the ancillary and related services that can be bases of strategic product development and design; and explain how these suppliers benefit each other The key suppliers travel and tour services The private sector of tourism industry is composed of businesses and commercial enterprises whose primary aims are to make a profit and deliver customer satisfaction. These businesses are what the tourism industry function as a system and create a significant ripple effects to both primary and secondary sectors that are interconnected to each other. The following categorize the key suppliers of travel and tour services in the industry that belongs under the private sector. 1.Transportation 2.Accommodation 3.Attractions 4.Adventures and Recreational 5.Food and Beverages 6.Ancillary Services The key suppliers travel and tour services The private sector of tourism industry is composed of businesses and commercial enterprises whose primary aims are to make a profit and deliver customer satisfaction. These businesses are what the tourism industry function as a system and create a significant ripple effects to both primary and secondary sectors that are interconnected to each other. The following categorize the key suppliers of travel and tour services in the industry that belongs under the private sector. 1.Transportation 2.Accommodation 3.Attractions 4.Adventures and Recreational 5.Food and Beverages 6.Ancillary Services  Transportation Transportation plays a vital role in the tourism industry system. It serves as a catalyst for accessibility for travelers to reach their destination from their origin. This sectors is classified into three bases air, sea and land transport. The airlines industry contributes a significant economic impact by providing mass and quick transportation across countries under safe and standardized conditions. there are two types of airlines based on operational factors.  Air Transportation 1.Scheduled Airlines- are civil aviation operating under regular roster. Cebu Pacific, Air Asia, Philippine Airlines.  Transportation 1.Chartered Airlines- operate when there is existing demand, usually during the peak seasons. e.i. private jet  Transportation Here are the World’s Top 10 Airlines of 2024 as recognized by the World Airlines Awards. 1.Qatar Airlines 2.Singapore Airlines 3.Emirates 4.ANA All Nippon Airways 5.Cathay Pacific Airways 6.Japan Airlines 7.Turkish Airlines 8.EVA Air 9.Air France 10. Swiss International Air Lines  Transportation Ferries Travel by sea-based vessels is another means of transportation. Trips through ferries are way cheaper than through airlines; however, availability is scarcer and longer travelling time has to be considered compared to the latter. Water-based transportations can be classified into four(4) categories- Bangkas, RORO, fast crafts and passenger lines.  Water Transportation Bangkas also known as pump boat or lantsa, carry passengers for shorter trips between islands. These boats are usually wooden with set two bamboo outriggers on both sides that can accommodate around 50 but not exceeding to more than 100 passengers.  Water Transportation RORO which stand for Roll-on-Roll-off, are water-based vessels designed to carry passenger and land based transportation vehicles. These vessels have either built- in- or shore- based ramps that allow the cargo to be efficiently rolled on and off the vessel when in port.  Water Transportation Fast Crafts are smaller yet high-speed ferries that carry passenger only, not designed for vechiles and large cargo. With an efficient and comfortable transportation service that they offer, fast crafts usually charge double the price of an ordinary ferry.  Water Transportation Passenger lines are large ships recommended for long-distance sea travel providing a wider range of service facilities. Some vessels of this type can carry around 4,000 passenger.  Land Transportation There are several modes of land transportation available that may vary depending on the locations and cities. The following are the most common land-based transportation types that are catered to traveled inclusive in tour packages  Land Transportation Motorcoach is a bus with fewer doors used for the city and moderate distance drives.  Land Transportation Shuttle Bus is a large low-floor type of bus that can accommodate a huge volume of passengers usually picking up and dropping off passengers from the airport to hotels.  Land Transportation Mini-bus/mini-coach is a type of land-based transport vehicle usually smaller in size than an ordinary bus catering exclusive service for group or family travelers  Land Transportation Private car is the most common arranged transportation service for passenger who prefer to have a private and exclusive transfer service to avail.  Land Transportation In most western countries, several types of buses exist that are designed to meet the necessity of the traveling market. The following table enumerates and describes each of the types.  Land Transportation Single-decker bus - a bus that has one floor/decks. Double-decker bus - a bus has two floors/decks. Low-floor bus - a bus designed for the convenience of the travelling public usually available in large cities. Articulated bus - a bus that can be bent in the middle to be flexible enough in moving even in narrow streets. Electric bus - a bus that is electrically rechargeable and does not require fuel to function. Trolley bus - a bus that gets energy from electric cable instead of fuel. Rail bus - a bus that runs guided by a railway like a  Land Transportation Car Rentals Similar to buses and coaches, car rental is a land- based transportation facility however differs itself from the nature of the service that it offers. This type of service includes the “hiring” of motor cars for a relatively short period of time. A car hire agency is a company that provides automobiles for rent for a short period of time which fees may vary depending on the distance of travel and duration of use. Some are often organized with local chains and are usually located near airports and busy city areas where the market exists. Their service distributions are commonly are civil aviation operating under regular roster. Scheduled Airlines  These vessels have either built- in- or shore- based ramps that allow the cargo to be efficiently rolled on and off the vessel when in port. RORO also known as pump boat or lantsa, carry passengers for shorter trips between islands. Bangkas is a large low-floor type of bus that can accommodate a huge volume of passengers usually picking up and dropping off passengers from the airport to hotels. Shuttle Bus is a bus with fewer doors used for the city and moderate distance drives. Motorcoach a bus that has one floor/decks. Single-decker bus a bus that is electrically rechargeable and does not require fuel to function.. Electric bus  Accommodation Lodging facilities are an essential component of travel services that provide products in a form of accommodation as physiologically speaking, shelter is a human basic need. Travelers need a place to stay and to rest while they are on vocation or trip. Accommodation establishments are businesses that provide a place for the tourists to stay which are paid for duration of stay usually counted on a per night basis. The most common types of offered and market characteristics. Star grading system for hotels, resort, and apartment hotels section There are five levels of accommodation standards ranging from one to five stars. Star bands for Hotels, Resort and Apartment Hotels are as follows: 1- Star for hotels who have scored 25-40% achievement (251 to 400 points). These enterprises appeal to budget-minded travelers where there is a limited range of facilities and services. Accommodation 2- Star for hotels that have reached 41-55% achievement (401 to 550 points). These enterprises appeal to the tourists seeking more than basic accommodation and offer expanded facilities and a higher level of comfort. RedDoorz Hotel 3- Star for hotels that have garnered 56-70% achievement (551-700 points). These enterprises offer a very good level of accommodation with more spacious public areas, higher-quality facilities and a greater range of services Rivera Hotel 4- Star for hotels who have attained 71-85% achievement (701 to 850 points). These properties are upscale in all areas where accommodation is refined and stylish and the service is responsive, often including an extensive array of facilities. Belmont Hotel 5- Star for hotels that have notched 86-100% achievement (851 to 1000 points). These properties reflect the characteristics of luxury and sophistication and are world-class in every manner where the meticulous service exceeds all guest expectations. Okada Hotel  The following enumerates the Top 10 Best 5-star Hotels in the Philippines as ranked by TripAdvisor, online travel company that provides an objective platform for price comparison, reviews and other important travel information. 1.Conrad Hotel 2.Raffles Makati 3.Dusit Thani Manila 4.Shangri- La The Fort Manila 5.Fairmont Makati 6.The Peninsula Manila 7.Sofitel Philippine Plaza Manila 8.Okada Manila 9. Radisson Blu Hotel Cebu 10.Solaire Resort Manila  Motels Motels, that stands for “Motor Hotels”, are roadside establishments designed primarily to accommodate motorists usually having a low- building structure with parking areas. Tourists who are price-sensitive and in a transient mode prefer to stay in this kind of accommodation. This type of lodging business does not only provide rooms and parking spaces but also food and beverage services, and access to the swimming pool and other amenities. Similar to hotels, motels are lodging properties that may also have chains, but one must not be confused as these two types of accommodation- providing business are highly different in terms of the following features. Architecture- Hotel building usually contain hundreds of rooms and stand with several floors while motels have only one or two floor layout designed for direct access to parking area. Services- Hotel facilities are available in a wider breadth of services including recreational and comfortable amenities for the guests while motels are usually providing rooms for lodging and limited food and beverage services. Personnel- Hotel manpower organizations are larger than the motels. The former employs varying types of workers from the front office, housekeeping, food and beverage, sales and marketing, security and engineering. Whereas, the latter employs a comparatively smaller number of employees typically receptionists and housekeepers who most at the time have dual job descriptions. Cost- Hotels fees are commonly higher than motels due to the basis of charging the accommodation fee. Hotels do charge room accommodation on a per night basis while motels are on a per hour basis.  Resorts Resorts are establishments that accommodate tourists who are in search of rest, relaxation and recreation. These are lodging facilities that are mostly located in the seaside areas, islands, hills stations, wildlife sanctuaries, and other forms of attractions. Aside from the common facilities that hotels provides, resorts are different for providing additional facilities to guests for recreation such as indoor and outdoor activities, wellness and gaming. These recreation lodging business can be classified according to their features, locations and value propositions. 1.All- inclusive resorts usually charge one set price for lodging inclusive of food and beverage, recreational activities and entertainment. 2.Beach resorts are located in or near seaside areas that offer exciting water activities such as snorkeling, diving, parasailing, kayaking, and the likes. 3.Island resorts offer the same facilities as beach resorts which are located on an island. 4.Golf resorts have on site golf course or are located near to at least one golf course facility. Their accommodation usually includes golf passes as complimentary. 5.Lake resorts, just in the name implies, are resorts 6. Mountain resorts can be found in most American and European countries that accommodate guests to enjoy winter offering services such as snow- boarding, cross-country skiing and sleigh rides. 7. Spa resorts are designed for guest who are after of physical and mental relaxation to eliminate tension and stress, treat ailment, and rejuvenate their bodies and minds. These resorts offer pampering services such as body massage, baths sauna. 8. Tropical resorts are traveler’s choice to escape from the cold winter. These are commonly found in places with a tropical climate. (e.g., Philippines, Indonesia, Papua, New Guinea, etc.) that attract 9. Historical resorts offer lodging establishments located in heritage sites or ancestral properties. This type usually offer a variety of services including educational tours and cultural shows. 10. Eco-tourism resorts are focused on environmental sustainability and wildlife conservation. The Philippines as an archipelagic tropical country, composed of 7,641 islands, is home to various types of resorts providing luxurious service and satifying tourist experience. The following are some of the remote yet luxurious and popular resorts in the country advertised on the CNN Travel websites. 1.Amanpulo 2.Qi Palawan 3.Tugawe Cove Resort 4.Amarela 5.Askaya Beach Resort and Spa 6.Apulit Island 7.Ticao Island Resort 8.Atmosphere Resort and Spa 9.Cauayan Resort 10.Dedon Island for hotels that have reached 41-55% achievement (401 to 550 points). These enterprises appeal to the tourists seeking more than basic accommodation and offer expanded facilities and a higher level of comfort. 2- Star for hotels that have notched 86-100% achievement (851 to 1000 points). These properties reflect the characteristics of luxury and sophistication and are world-class in every manner where the meticulous service exceeds all guest expectations.. 5- Star for hotels who have scored 25-40% achievement (251 to 400 points). These enterprises appeal to budget-minded travelers where there is a limited range of facilities and services.. 1- Star stands for “Motor Hotels”, are roadside establishments designed primarily to accommodate motorists usually having a low- building structure with parking areas.. Motels resorts usually charge one set price for lodging inclusive of food and beverage, recreational activities and entertainment.. All- inclusive  are located in or near seaside areas that offer exciting water activities such as snorkeling, diving, parasailing, kayaking, and the likes.. Beach resorts  are located in or near seaside areas that offer exciting water activities such as snorkeling, diving, parasailing, kayaking, and the likes.. Historical resorts The Bayleaf Intramuros The Bayleaf Intramuros The Bayleaf Intramuros  Staycation Another emerging line of accommodation business the contemporary Properties tourism industry is staycation properties. Condominium and luxurious apartment properties located in Manila and major cities like Baguio, Tagaytay, and Antipolo offer this kind of service in the trend. Big cities have landmarks and tall skyscrapers which are ideal subjects of panoramic overlooking view from these high rise establishments. More often, the huge markets shares of this accommodation service are couples and social groups who are after a short-stay escape, party celebration and weekend relaxation. PAALA M!