Lesson 1 Introduction to the Lodging Industry.pdf

INTRODUCTION TO THE LODGING INDUSTRY Objectives a. Define the fundamentals in hospitality b. Differentiate lodging, accommodation and hotel. c. Explain the word hotel used as common term for lodging and accommodation. d. Enumerate the skills needed and...

INTRODUCTION TO THE LODGING INDUSTRY Objectives a. Define the fundamentals in hospitality b. Differentiate lodging, accommodation and hotel. c. Explain the word hotel used as common term for lodging and accommodation. d. Enumerate the skills needed and benefits working in the lodging industry. Basic Concepts in the Lodging Industry - Hospitality industry is composed of different varieties of activities and services. - Lodging provides accommodation that includes different standards of service, food, and rooms according to their categories and types. Fundamentals of Lodging Operations - Fundamental (Merriam-Webster Dictionary) “serving as basis supporting existence or determining essential structure or function. - Lodging or Accommodation “A place to sleep and related amenities for temporary use of a tourist or traveler. - Hotel “A place or a building that provides accommodations, meals and other amenities for a fee” Tourism and Hospitality Industry Components (4 Components) Hospitality - Latin word “hospitare” –to received as a guests” Characteristics of the Hospitality Industry The industry operates 24/7. It relies heavily on manpower. Guest satisfaction is important, as its goal is to satisfy customers. Nature of Hotel Work 1. Wages and Salaries 2. Work Environment 3. Hours and Days of Work 4. Travel Opportunities 5. Opportunities for Advancement 6. People-Oriented Profession Benefits of Working in the Lodging Industry 1. Working with great people 2. Acquiring global skills 3. Day-to-day variety 4. Social interaction 5. Staff Perks 6. Creative opportunities 7. Brilliant career prospects 8. Skills needed in the hospitality industry Top 10 Skills Needed in the Industry 1. Customer Service Skills - Hospitality is all about giving customer service and satisfaction. Top 10 Skills Needed in the Industry 2. Cultural Awareness - You’ll work with different upbringings and customers with different cultural backgrounds. Top 10 Skills Needed in the Industry 3. Communication Skills - Your communication skills represent your employer’s brand. Top 10 Skills Needed in the Industry 4. Multitasking Skills - Handling several tasks at once is necessary. Top 10 Skills Needed in the Industry 5. Work Ethics - Working with integrity by doing things right. Top 10 Skills Needed in the Industry 6. Language Skills - It is always a bonus if you can speak a different language. Top 10 Skills Needed in the Industry 7. Professionalism - Employers carefully select their frontline employees as they uphold the reputation of the brand they represent. Top 10 Skills Needed in the Industry 8. Teamwork Skills - You need to be able to work well with others. Top 10 Skills Needed in the Industry 9. Problem-Solving Skills - Ability to think well and solve problems quickly. Top 10 Skills Needed in the Industry 10. Attention to detail - A little effort makes a different. TOP 10 SKILLS NEEDED IN THE INDUSTRY 1. Customer Service Skills 2. Cultural Awareness 3. Communication Skills 4. Multitasking Skills 5. Work Ethics 6. Language Skills 7. Professionalism 8. Teamwork Skills 9. Problem-Solving Skills 10. Attention to detail  Assignment: 1. Read the Chapter 2– History of Lodging. 2. What is the present state of the hospitality industry? Reference: Fundamentals in Lodging Operations Sarah Monzon-Po, MBA, CGSP First Edition Published by Rex Book Store