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FaultlessReal9617

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Sphinx University

Dr/ Shymaa Salem

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quality management quality assurance quality control lectures

Summary

This lecture covers the concepts of quality management, including quality planning, quality control, and quality assurance. It also touches on quality improvement and relates it to practical scenarios in a business framework. The lecture is delivered by Dr/ Shymaa Salem from Sphnix University.

Full Transcript

Qu a I L y t ASSURANCE DR/ SHYMAA SALEM LECTURER OF PHYSICAL THERAPY FOR NEUROMUSCULAR DISORDER AND ITS SURGERY SPHINX UNIVERSITY QUALITY MANAGEMENT (QM) QUALITY PLANNING & QUALITY CONTROL QUALITY MANAGEMENT (QM) QM is a broader approa...

Qu a I L y t ASSURANCE DR/ SHYMAA SALEM LECTURER OF PHYSICAL THERAPY FOR NEUROMUSCULAR DISORDER AND ITS SURGERY SPHINX UNIVERSITY QUALITY MANAGEMENT (QM) QUALITY PLANNING & QUALITY CONTROL QUALITY MANAGEMENT (QM) QM is a broader approach that encompasses all aspects of quality within an organization. It includes 1) quality planning 2) quality control 3) quality assurance 4) quality improvement. the process of identifying and defining the quality standards and requirements for a product or service and developing a plan to achieve those standards. It involves setting quality objectives, determining how to meet them, and allocating Quality planning resources accordingly. process that involves monitoring and measuring the characteristics of a product or service to ensure that it meets the specified quality standards. It includes the activities and techniques used to identify and correct defects or deviations Quality control from quality standards. a systematic process designed to ensure that products or services meet specified quality standards. It focuses on preventing defects by Quality assurance ensuring that processes are followed correctly. an ongoing effort to enhance processes, products, or services by making incremental changes over time. Quality The goal is to increase efficiency, effectiveness, and improvement quality through regular evaluation and adjustment. IMPORTANT Quality control :- is about detecting and correcting defects in products or services through inspection and testing. reactive and aimed at fixing defects after they occur. Quality assurance:- is about preventing defects by ensuring that processes and systems are designed and followed correctly to achieve consistent quality. proactive and aimed at preventing defects through process improvements. 1. QUALITY PLANNING: The plan should includes: determining the resources and activities needed to achieve the quality goals. identify the roles and responsibilities of individuals and teams involved in the quality process. identifying potential risks and issues that can impact the quality of the service. define the processes and procedures for quality control and assurance establishing a system for measuring and monitoring quality effectiveness. 2. QUALITY CONTROL (QC): ISN’T JUST A SINGLE PROCESS; IT’S A SYMPHONY OF ESSENTIAL COMPONENTS WORKING IN HARMONY TO ENSURE TOP-NOTCH QUALITY. HERE’S A BREAKDOWN OF THESE KEY PLAYERS: Examination of involves a series of statistical service at various assessments and techniques to stages of delivery measurements. monitor and control production processes. Statistical Inspection Testing process control 2. QUALITY CONTROL (QC): recalibrating equipment, These records serve as a The human element in reworking processes, or comprehensive audit quality control is crucial. making necessary trail, allowing for by providing employees adjustments to prevent traceability and with the knowledge and the recurrence of accountability. skills to uphold quality defects. standards effectively. Corrective Documentation Training action &records &education TEST YOUR SELF 1.The process of identifying and defining the quality standards and requirements for a product or service is: a)quality control b)quality assurance c)quality planning d)quality improvement THANK YOU

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