Lecture 2: Introduction to Business Tools and Technologies in Tourism & Hospitality

Lecture 2 Introduction to Business Tools and Technologies in Tourism and Hospitality LECTURER: PROF. MEDXANDRIE KENNELLY LAZARO  Management of Information  If you are a manager of a hotel's newsstand in the lobby, managing it would be so easy.  Managers of hote...

Lecture 2 Introduction to Business Tools and Technologies in Tourism and Hospitality LECTURER: PROF. MEDXANDRIE KENNELLY LAZARO  Management of Information  If you are a manager of a hotel's newsstand in the lobby, managing it would be so easy.  Managers of hotels will need information or reports from various departments to show the physical condition of the organization. Information management then can be summarized below:  collecting information  processing and using it effectively for decision making  disposing it at the right time Cont… The following representation of information management in the tourism and hospitality industry:  Collecting  Processing  Using  Disposing  Organization's Main Resources  Hotels, resorts, restaurants, and other related establishments have main resources by which managers need to manage for them to be used most effectively. Cont…  The Need for Business Tools and Technologies  Complexity of Business Process  Common Business Tools and Technologies in Tourism and Hospitality  Management Information System (MIS)  Hotel Property Management System (PMS)  Restaurant Point of Sale System (POS)  Global Distribution System (GDS)  Computerized Reservation System (CRS)  Accounting Information System (AIS) End…