Lecture 10_Innovation and Wrap-Up PDF

BPM and Digital Innovation? 179 BPM and Digital Innovation? 180 BPM and Digital Innovation? 181 See e.g., BPM culture A set of values directly supportive of BPM objectives (see Schmiedel et al. 2020) vi...

BPM and Digital Innovation? 179 BPM and Digital Innovation? 180 BPM and Digital Innovation? 181 See e.g., BPM culture A set of values directly supportive of BPM objectives (see Schmiedel et al. 2020) visible in corresponding: execution of: - actions - efficient processes - structures - effective processes 182 See e.g., BPM culture Systematic of BPM Culture (Schmiedel et al. 2013): Value Sub-dimension Items Customer Orientation external customer specific actions that represent this internal customer Excellence continuous improvement specific actions that represent this innovation Relation accountability specific actions that represent this commitment Teamwork formal structures specific actions that represent this informal structures 183 See e.g., BPM culture Systematic of BPM Culture (Schmiedel et al. 2013): 184 See e.g., BPM culture Exemplary Application 185 See e.g., BPM culture Exemplary Application 186 But... Problem of BPM with Digital Innovation: from: Mendling, Pentland & Recker 2020 187 Way(s) out? Examples from emerging literature - Awareness: Keep in mind that BPM comes with some logics and assumptions that, if ignored, may compromise on innovation - Maintain balance between efficiency-driven BPM initiatives and explorative innovation opportunities (e.g., conduct regular strategic initiatives to reflect on an reflect on business process designs) (e.g., Groß et al. 2021) - Rethink and consider established process models; avoid competency traps and habitualized processes (if strongly established, they may be challenging to change in the long run) - Monitor actual performances to find opportunities for improvement (e.g., process mining) - Recent suggestions: create “light-touch processes,” that is, processes that are intentionally under-specified and empower participants to follow their own processes (e.g., Baiyere et al. 2020) - Adopt/integrate techniques and approaches from other fields (e.g., Agile, innovation management; see guest lecture by LGT) 188 Wrap-up What is Business Process Management? 190 Exemplary research presentations at the 21st International Conference on BPM, see: https://bpm2023.sites.uu.nl/ What is Business Process Management? 191 Reflection What was the main motivation behind this course? - BPM is a wide-spread management approach with widely established practices - BPM is about processes -> it has distinct assumptions about organizations, work and management - We need to know what BPM is about to know what it does 192 Reflection It is about this... 193 Reflection It is about this... But also much more... 194 Reflection 195 Reflection Where does BPM come from? - Historically grown as field to embrace work structure, organization and predictability - Key assumptions: Work can be designed and quantified - Foundational practices: Process modelling, analysis, redesign... 196 Reflection Where is BPM right now? - Currently concerned with opportunities to extend BPM - Key assumptions: Work can can be made visible, measured and predicted - Foundational technologies: Process mining 197 Reflection Where is BPM heading to? - Increasingly dealing with digital innovation and uncertain futures - Key assumptions: Stable BPM cannot be directly aligned with open-ended dynamics - Current research interest: Strategies to enable DI while using BPM 198 Exam-related information Content of exam: - Slides (will be uploaded before class) - Discussions - Hands-on exercises - Recommended readings Overall reading recommendations: - Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A. (2018). Fundamentals of business process management (2nd ed.). Heidelberg: Springer. [particularly units 2-6] - vom Brocke, J., & Rosemann, M. (2015). Handbook of Business Process Management 1 (2nd ed.). Springer. Heidelberg [particularly units 7-9] - Additional readings will be specified for respective class and uploaded. 199 Exam-related information Preparation: - Reflect on concepts, theories - What do they mean? What do they imply? - Think in terms of examples PLEASE NOTE: Exam will be in Room 09-011 (Dec 16, 14:15-14:45) 200 Thank you!