BPM - W9 - Process Automation - 2023-2024 Term 2 UNSW PDF

UNSW Business School Information Systems and Technology Management INFS3604 Business Process Management Week 9 Process Redesign: Implementation approaches Enlift Guest Lecture The slides in this presentation have been adapted from supporting materials provided with the text: Dumas et al., 2018, Fu...

UNSW Business School Information Systems and Technology Management INFS3604 Business Process Management Week 9 Process Redesign: Implementation approaches Enlift Guest Lecture The slides in this presentation have been adapted from supporting materials provided with the text: Dumas et al., 2018, Fundamentals of Business Process Management, Springer Verlag Berlin Heidelberg George Joukhadar (LiC) E-mail: [email protected] Copyright Notice Copyright • There are some file-sharing websites that specialise in buying and selling academic work to and from university students. • If you upload your original work to these websites, and if another student downloads and presents it as their own either wholly or partially, you might be found guilty of collusion — even years after graduation. • These file-sharing websites may also accept purchase of course materials, such as copies of lecture slides and tutorial handouts. By law, the copyright on course materials, developed by UNSW staff in the course of their employment, belongs to UNSW. It constitutes copyright infringement, if not academic misconduct, to trade these materials. Country Acknowledgement of Country UNSW Business School acknowledges the Bidjigal (Kensington campus) and Gadigal (City campus) the traditional custodians of the lands where each campus is located. We acknowledge all Aboriginal and Torres Strait Islander Elders, past and present and their communities who have shared and practiced their teachings over thousands of years including business practices. We recognise Aboriginal and Torres Strait Islander people’s ongoing leadership and contributions, including to business, education and industry. UNSW Business School. (2021, July 24). Acknowledgement of Country [online video]. Retrieved from https://vimeo.com/369229957/d995d8087f Countdown ticking … ▪W1: Intro to BPM + Process Identification ▪W2: Process discovery: Essential Modelling ▪W3: Process discovery: Advanced Modelling ▪W4: Process Mining and Analysis Approaches ▪W5: Process Mining and Analysis Approaches ▪W7: Process Mining and Analysis Approaches ▪W8: Process Redesign: Development approaches ▪W9: Process Redesign: Implementation approaches ▪W10: Case study review and wrap up giphy.com Learning Outcomes This week we will work towards course learning outcomes 1 & 4: ▪ ▪ Explain how Business Process Management enables organisational strategy and design using Information Technology and other resources. Propose and plan a process improvement solution. When you have completed all work for this week you will be able to: ▪ Compare the to-be model with the to-be executed model ▪ Understand the steps to do the to-be-executed model (bridge the cap) Agenda ▪ ▪ ▪ ▪ ▪ Guest Lecture Housekeeping Kahoot Pharmak case Assignment Q/A Jamie Cassidy CEO Enlift The world is changing and changing fast; automation and applied cognitive technologies are very real and well within the reach of most organisations. That's why I founded Enlift. To play a part in making tomorrow happen today. Casey Barr Microsoft Automation Practice Lead | Power Platform | UiPath | Consulting | Growth Enabler Experienced Senior Consultant with a demonstrated history of working in the professional services industry. Primary areas of focus include robotic process automation ("RPA"), analytics and data visualization. Strong consulting professional with a Undergraduate BSc focused in Economics from University of East Anglia. Enlift Agenda ▪ ▪ ▪ ▪ ▪ Guest Lecture Housekeeping Kahoot Laverty case Assignment Q/A Week 1 29th May Meet your Teaching Team Project Launched Week 2 5th June Week 3 Meet your Industry Partners Progress Check Learn from them and ask your questions George Joukhadar Jonathan Strauss Senior Lecturer @ UNSW Registrar & Director, SS @UNSW John D’Ambra 12th June Work with class facilitators Week 4 19th June Submit your work & receive peer-reviews Week 5 26th June Assignment 2 (Group) released Week 6 3rd July Flexibility-Week Learn about Process Mining from Big Vendors Frieda Maher On behalf of Jonathan Associate Professor @ UNSW Celonis Lecture Mindaugas Kondrotas Frieda Maher Academic Alliance Manager @ Celonis Sessional Academic @ UNSW Project released (1 Individual Deliverable and 2 Group Deliverables Anonymous Feedback Form Launched and made available to all students on Moodle Q/A on Part A Submit your First Task (Individual 20%) Group Assignment released (2 Group Deliverables + Pitch) Form a team of 3-4 Each group will nominate a Group Ambassador Questions and Answers session with the Industry partner Class Ambassadors meeting#1 Share your work with you class facilitators and receive feedback Individual Assignment Part A (20%) Submit your mid-term feedback (students are given 10 min in class) Industry Mentors + PVCESE Writing skills Workshop Class Ambassadors meeting#2 Staff members meet and review feedback – Make decisions to implement changes if any Exemplar solution released Students receive Feedback Peer-review feedback Group Assignment Part B (15%) .. Week 7 10th July Progress check with Industry Partner Meet with your industry mentors to receive feedback and brainstorm ideas Week 8 17th July Progress Check Learn from them and ask your questions Jonathan Strauss Week 9 24th July Week 10 31st July Final Check with Industry Partner Final Report and Presentation Meet with your industry mentors to receive feedback and brainstorm ideas (Tutorial) Present your solution to the Industry Partner via a pitch Week 11 Week 12 No Classes Exam Study Period During Exam Period Enlift Guest Lecture Registrar & Director, SS @UNSW Jamie Cassidy Director – Enlift Pty Ltd Casey Barr Practice Lead – Enlift Pty Ltd Receive your Celonis Badge SAP Signavio Guest Lecture Gagan Jawa Online Exam SAP Signavio Academic & Research Alliances Submit your Group Assignment Part B (12%) Mid-term Feedback discussion (Lectures) Class Ambassadors meeting#3 Meet with your industry mentors for Q/A and brainstorm ideas (Lecture) ..Group Assessment A (15%) Oral Presentation skills Guest Lecture Class Ambassadors meeting#4 Share your work with your industry partner and teaching team to receive feedback Group Assessment Part B (15%) Submit your Group Task Assignment Part C (12%) + Pitch (6%) Exam Advice in week 10 Lecture Exam consultations with Course Convenor Study Period and Exam (40%) Housekeeping ▪ Assignment update: Week 10 tutorial ▪ ▪ Attendance is compulsory for all students. Unless you have an approved Special Consideration! Students who do not attend will not get be able to get a mark for the presentation ▪ We will play your 4-min pitch video in class. ▪ You will be asked questions. ▪ Each team must ask at least one question Housekeeping ▪ Team Assignment ▪ File naming convention is important – Please use correct naming. My Experience If you enjoyed this course (and we hope you did) and would like to help the teaching team, please respond with “strongly agree” or “agree” to the following questions: • Overall, I was satisfied with the quality of the course. AND • Overall, I was satisfied with the quality of this person's teaching. Please note that UNSW does NOT consider “moderately agree” as a positive response for the purpose of this survey. In any case, regardless of what your responses to the survey are, we appreciate your feedback on the course. Please be assured that we will take any suggestions and comments you provide seriously. Many thanks in advance for taking the time to complete the survey! Tell us about your experience. Shape the future of education at UNSW. Visit Moodle to complete the myExperience survey Tell us about your experience. Shape the future of education at UNSW. Visit Moodle to complete the myExperience survey Please be mindful of the UNSW Student Code of Conduct as you provide feedback. At UNSW, we strive to build a highly respectful community. Sexist, racist and discriminatory comments have absolutely no place in our community, nor beyond it. We ask you to be careful with your language and avoid comments that are likely to be hurtful. Agenda ▪ ▪ ▪ ▪ ▪ Guest Lecture Housekeeping Kahoot Pharmak case Assignment Q/A