Lecture 1 A- Introduction to Organizational Behaviour in Healthcare.pdf

Health Management Program Health Organization Behaviour Chapter-1A Introduction to Organizational Behaviour in Healthcare Maha Daffa Senior Specialist of Health Management & Hospital Administration By the end of this section the students will be able to : ▪ Understand the definition of orga...

Health Management Program Health Organization Behaviour Chapter-1A Introduction to Organizational Behaviour in Healthcare Maha Daffa Senior Specialist of Health Management & Hospital Administration By the end of this section the students will be able to : ▪ Understand the definition of organizational behavior ▪ Identify the goals of OB in healthcare organizations ▪ Define characteristics of organizational behaviour in healthcare.  List of Topics 1 Introduction to the Organizational behavior 2 Organizational Behavior and key competencies 3 Understanding Individual Differences 4 Perceptions and Attitudes 5 Motivation Employees 6 Workplace Stress and Aggression 7 Managing Conflict and Negotiating Effectively 8 Group& Teams 9 Managing Organizational Change Introduction to Organizational Behavior What is organizational behavior? What are the characteristics of organizational behaviour in a healthcare setting? What is diversity and why is it important? Introduction to Organizational Behavior The three goals of OB: ▪ To explain why individuals and groups behave the way they do within an organizational setting ▪ To predict how individuals and groups will behave on the basis of internal and external factors ▪ To provide managers with tools to assist in the management of individual and group behaviors to achieve the best performance and organizational goals Introduction to Organizational Behavior OB is an applied science that emerged from psychology, sociology, anthropology, political science and economics. The study of individual and group dynamics within an organization setting Whenever people work together, numerous and complex factors interact The discipline attempts to understand these interactions so that managers can predict behavioral responses and, as a result, manage the resulting outcomes Introduction to Organizational Behavior OB asks: Why do people behave the way they do when they are in organizations? Under what circumstances will people’s behavior in organizations change? What impacts do organizations have on the behaviour of individuals, groups, and departments? Why do different groups in the same organization develop different behaviour norms? Characteristics of organizational behaviour in healthcare Different healthcare industries: hospitals, rehabilitation centres, care homes, pharmacies, etc. All healthcare industries require a set of skills and training of health and skilled professionals Various economic structures: not-for-profit; for-profit; governmental. →the need to effectively communicate, motivate and lead a diverse group of people, within a large, dynamic and complex industry Organizational Behavior in Healthcare By understanding OB, managers will be able to: Explain Predict Provide tools → To achieve organizational goals  Reference and Required Textbook: Borkowski, N. and Meese, K.A., 2020. Organizational behavior in health care. Jones & Bartlett Learning. Thank You