Learning Innovation in the Age of AI-GP Strategies.pdf

The Learning Leader’s Human+AI Handbook Learning Innovation in the Age of Artificial Intelligence The Learning Leader’s Human+AI Handbook Learning Innovation in the Age of Artificial Intelligence It’s essential to harness the power of AI to enable and extend human capabilities, not necessarily re...

The Learning Leader’s Human+AI Handbook Learning Innovation in the Age of Artificial Intelligence The Learning Leader’s Human+AI Handbook Learning Innovation in the Age of Artificial Intelligence It’s essential to harness the power of AI to enable and extend human capabilities, not necessarily replace them. Organizations that develop their AI-enhanced workforce will outpace those that don’t. This eBook details the rise of AI, what’s possible, and what’s critical for learning professionals to do today to build their knowledge, skills, and capabilities to use AI effectively. | 02 Contents 05 How AI Is Disrupting the Learning Landscape 12 The AI Reskilling Imperative 08 The Opportunities AI Provides L&D 14 Preparing for the Human+AI Future | 03 We are in an age of rapidly evolving and growing intelligence, changing work environments, and near-constant disruption—and artificial intelligence (AI) is at the center of it all. The rise of AI has many learning and development (L&D) professionals wondering why it’s happening now, its impact on careers, the skills needed to succeed in an AI world, the risks of using it, and much more. These questions have become even more critical from the L&D perspective when you consider how rapid the adoption of AI has been. According to a GP Strategies poll, 32% of people reported using ChatGPT regularly to increase productivity. On top of that, the ChatGPT platform reached one million users in a mere five days after its launch—something that took Netflix over three years to do and Facebook ten months. I'm using it on a fairly Hey, I've outsourced my regular basis to increase job to ChatGPT and am my productivity living the good life How would 32% 1% you rate your experience level I've played around on Chat GPT? Little to none with it a bit 33% 34% This information is based on a GP survey in 2023 of 150+ L&D professionals. With adoption and technological advancement happening this quickly, L&D professionals have to respond, and fast. | 04 How AI Is Disrupting the Learning These LLMs are what power many of the AI technologies on the market. Landscape Generative AI, including models like ChatGPT and Google’s Gemini, is designed to generate new, human-like content based on the input it receives. These models are trained on vast datasets to understand language and context. They then use this knowledge to predict and generate content in a conversational manner. Users can access these AI platforms individually through the chat interface, but they can also be implemented into business’ technology stacks to enhance productivity and efficiency at an impressive scale. | 05  Why Is This Moment Different? Our opportunities to access AI have never been greater. It seems a new AI tool is launched weekly, and people are becoming more ChatGPT Sprints to One Million Users productive with AI at a breakneck Time it took for selected online services to reach one million users pace. It’s hard to keep up. So why Launched is there an explosion of AI right Netflix 3.5 years 1999 now? What makes this moment Kickstarter* 2009 2.5 years different? Airbnb** 2008 2.5 years A key factor in the Twitter 2006 2 years rapid growth is that Foursquare*** 2009 13 months it’s the first time AI has been accessible on a Facebook 2004 10 months mass scale and through Dropbox 2008 7 months something as easy Spotify 2008 5 months to use by the general public as a chatbot. Instagram*** 2010 2.5 months ChatGPT 2022 5 days Before the launch of OpenAI’s *one million backers **one million nights booked ***one million downloads ChatGPT, you would have needed Source: Company announcements via Business Insider/LinkedIn to know how to code to interact https://www.digitalinformationworld.com/2023/01/chat-gpt-achieved-one-million-users-in.html with generative AI and access the large language models (LLMs), which are enormous data sets. | 06 Another factor that makes this era of AI so remarkable is the innovations in computing power. AI requires significant computing power and has been limited by it until now. The computing Some jobs will be highly power used for these AI systems increased from doubling roughly affected; most won't every year and a half to doubling every six months. And the rate 34% is still increasing! With wide-scale adoption, the LLMs that AI chat interfaces use to respond to our prompts are continually developing and growing as we feed them new information How much through our prompts. do you think A profound reshaping of generative AI work and the Interestingly, the scale to which people believe generative AI will change your interaction with will affect their organization varies, but few people believe their organization machines organization won’t be affected at all. Despite the variation in in the next 40% On the 3 years? expectation, one thing is clear: AI is here, and many believe edge, like it will bring forward a profound reshaping of work. productivity gains There may come a time when professionals with knowledge 24% Little to none of AI tools and systems will rapidly outpace those without. 2% It’s critical for learning and development teams to learn about AI and how it can be used to improve learning programs. This information is based on a GP survey in 2023 of 150+ L&D professionals. In a survey of 150 L&D professionals, 98% said that AI will affect job roles and their work to some degree. | 07 The Opportunities Projected AI-Enabled Personalized Learning AI Provides L&D 1-on-1 Learning This is a Number of Students Mastery modified version Learning of Bloom’s Two From personalized skills coaching to organizing and updating large Sigma Challenge. learning libraries, AI applications can empower L&D professionals Conventional to optimize their practices, design learning faster, and enhance Classroom learning outcomes. Human+AI Powered Learning Final Exam Score Benjamin Bloom’s Two Sigma Challenge suggests that, in a conventional strengths and weaknesses, and provide tailored content, assessments, classroom setting, almost all learners could score at the highest levels and feedback. By supplementing human capabilities, this technology possible if they have the opportunity for mastery learning—where they can potentially ensure that learners receive the necessary support to can learn and practice until they truly understand a concept. achieve mastery. 1:1 mentorship is a highly effective way to achieve this level of mastery. Automating some of these tasks can be invaluable for mentors, affording When every learner can receive individualized attention and guidance, them the opportunity to coach more individuals than ever before. they tend to excel. However, 1:1 mentorship is often too expensive and time-consuming to implement on a large scale. This is one way AI might It’s critical to consider the ways AI augments human capabilities. dramatically change the learning landscape in the future. Curiosity and creativity are uniquely human, and mentorship or coaching relationships are, at their core, about human connection. AI can radically AI may offer a solution by potentially providing scalable, personalized, change the speed with which mentors can check in with their people and cost-effective support to every individual. With the proper and generate feedback, but humans are only inspired by other humans, infrastructure, AI can analyze individual learner behaviors, understand not bots. | 08  The Art of the Possible Applications of AI for L&D Professionals: Creating the AI technologies can be implemented within an organization’s technology ecosystem as a closed solution (keeping the LLM and associated data Human+AI Learning Team unique to you). When used properly with your organization’s data, AI can offer capabilities that were not possible before. AI technologies are only as effective as the humans ps Person using them. aliz ll Ga ed Ski Le ify ar ent nin It’s essential to harness the power of AI to enhance Id g human capabilities, not replace them. Organizations that develop their AI-enhanced learning teams will Ad outpace those that don’t. is lys ap Ana tab ility Data agi im ni ng Re AI Reimagining AI Digi l li n g t al s ki Fl u Up en cy In cr e ea nc se a dP ist rod u c ti vi e Ass ty AI Liv | 9 How AI Can Revolutionize Talent and Learning Systems There are many applications of AI that can be embedded in L&D environments today. (We’re currently helping companies implement AI for a variety of needs.) Enterprise Skill Architectures: Talent Mobility: 01 AI excels at scanning vast data libraries, a task that can be 06 AI can identify opportunities for employees to apply their overwhelming for humans. By leveraging AI, organizations skills in different roles or projects, enhancing workforce agility. can create custom enterprise skill architectures that reflect Continuous Skill Feedback: evolving industry needs and organizational demands. 07 AI can provide real-time feedback on learners’ progress Learning Libraries: and suggest improvement areas, fostering a continuous 02 AI solutions, such as our Learning Content AIQ tool, can development culture. rapidly organize, optimize, and update vast amounts of Learning Design and Delivery: learning content. Keeping learning content and meta data 08 Many AI tools can be used to rapidly create graphics, clean, even if it’s missing, can create a foundation for more synthesize video, audio and voiceovers, generate and animate advanced AI capabilities. avatars, and much more to deliver learning in a variety Skill-Based Learning Recommendations: of formats. 03 AI can recommend specific learning paths based on an Additional AI Applications: individual’s current skill set and career goals, enabling 09 Beyond the aforementioned applications, AI can assist learners to make informed choices about their development. in rewriting course descriptions, outlining course modules, Career Development Plans: developing presentations, creating quizzes and assessments, 04 AI can help learners define their career aspirations and generating custom Requests for Proposals (RFPs), matching outline a development plan to reach their goals that is skills to content, and finding patterns and connections within aligned with L&D efforts and organizational objectives. large datasets. Interactive Skills Communities: 05 AI-powered platforms can connect individuals with similar skill sets and interests, fostering collaborative learning and knowledge sharing. | 10 While AI holds immense promise, we must remember that its successful integration into L&D requires thoughtful planning, expertise, and ethical considerations. AI technologies implemented poorly will have little impact. When implementing AI technologies, it’s critical to include humans in the loop for human stops and controls. Learning Content AIQ: Preparing Your Data and Learning Content for AI Generative AI offers exciting opportunities for that is ready for future AI powered use. This not only managing, indexing, and optimizing your Learning & makes your content more accessible, but it also allows Development content at scale. As enterprises grow you to assess gaps in your content library, track older and change, new learning content is continually content that needs updating, and build a better created and added to learning libraries. But over learning journey by mapping your content to specific time, if it lacks well-written meta-data or doesn’t get job roles and titles. updated when needed, this content can be difficult to track, or even access, resulting in a learning library Using an LLM, you can leverage your data to create that is stuffed full of content that is outmoded, course outlines, curriculums, and study guides, as well unorganized, and, in many cases, unavailable. as learner assessments and quizzes. Human+AI solutions such as Learning Content AIQ Chatbots offer another exciting use for AI in L&D allow you to leverage AI in optimizing your company’s departments. Tying a chatbot interface to your learning content data. These tools backed by humans mapped data enables learners to interact with your enable you to normalize and clean your content for content directly. This brings learning one step closer to storage in a mapped database. The cost of doing this Benjamin Bloom’s ideal, by providing learners with the manually is astronomical, both in terms of dollars and individualized guidance they need to ask questions time. With the right AI tool, however, you can easily and dive deeper into critical skills and concepts. create new, fully detailed meta data, tag your content to existing taxonomies, and build out a database | 11 The AI Reskilling Imperative The workforce will reshape itself to prioritize people with the skills to harness AI. This means we are facing one of the biggest, most impactful retooling or reskilling eras we have ever seen before. In 2021, McKinsey & Company found that 87% of companies recognized that they had skill gaps or would experience them in the next five years. AI has accelerated this. Organizations need to see AI as augmenting the workforce, not replacing it. And organizations need to map skill gaps and reskilling not to what work was, but to the new way of working where humans are driving AI technologies. So, how do L&D professionals respond to this? We must earnestly consider the following questions and allow the answers to guide our approach to the future: What skills How will AI What are What mix of How will we does our change the the skills our AI technologies ensure the company need workflow and employees do we need responsible to compete what skills do need to and do we use of AI in the market humans need succeed in our have the across our now? as a result? organization? people and enterprise? expertise to use them effectively? | 12  A Framework for Responsible AI Use The Implications of Feeding Large Language Models As we continue to facilitate the growth of AI and incorporate it into our The conversational, in-real-time experience we work on the individual and enterprise levels, it’s critical to adopt a use get when interacting with generative AI is only policy to govern the usage of AI across your organization. Responsible possible because of the training (or learning) that use policies should outline for your employees what AI adoption will look AI experiences through continued interaction. For this like in your organization and how your customers can expect you to use reason, it’s critical that we assume everything we feed or not use AI technologies. into a public AI model can be used by it to refine its knowledge base further and provide more accurate answers to future queries. You should never input sensitive personal information, proprietary business data, or client information into a public AI model. If your organization has an integrated LLM with a Fair & Equitable Privacy & closed loop to use your data, make sure you have Access Security express permission and guidelines to do so. Our Guiding Principles for AI Use Transparency Human+AI Safety & Use policies are also excellent places to detail your Well-Being philosophy of AI enablement. At GP Strategies, our own Guiding Principles for AI Use hinge on the fundamental belief that the future is Human+AI and that our adoption and use of AI needs to be people-centric and ethical. Accountability Inclusivity | 13 Preparing for the Integrating AI into L&D practices presents unparalleled opportunities—AI is not merely a set of tools but a catalyst for organizational adaptation Human+AI Future and change. Its adoption necessitates a shift in how we approach organizational learning and signals a new ability to be more adaptive and proactive than ever before. Develop Your AI Adoption Plan As AI continues to evolve, the words of Andrew J Scott resonate: “As machines get better It’s essential to create a plan for AI adoption. A good place to start at being machines, humans have to get better at is to answer the following questions to assess your progress towards being more human.” In our Human+AI world of work, AI adoption using our 6 “Ps” approach. empathy and emotional intelligence will become even more crucial. While AI can assist in various aspects of L&D, human qualities like empathy, creativity, and the 01 Position How is your organization affected? ability to understand the emotional needs of others will become even more irreplaceable. 02 Portfolio What do you see as the biggest opportunities? To embrace this Human+AI future, we must focus on what makes us uniquely human, reinforcing our Productivity How might you begin to explore these 03 capacity to connect, inspire, and innovate. AI will opportunities? be a valuable partner in this journey, offering data-driven insights, automation, and personalization, Protection Does your organization have AI usage 04 policies and guidelines? but our distinctly human attributes will drive meaningful change and progress. 05 Products Where does your organization currently use AI? People How much change in skills will be required 06 across your organization? | 14 Prepare for a Human+AI Future With Us GP Strategies Corporation is one of the world’s leading talent Our extensive network of expert learning specialists, combined with our transformation providers. By delivering award-winning learning and transformation focus and custom solutions, deliver superior business development solutions, we help organizations transform through their results. Whether your initiative requires developing the skills of your talent, people and achieve meaningful change. GP Strategies has delivered the implementation and adoption of learning technologies, or refining our innovative consulting, learning services, and talent technology critical processes, GP Strategies is a transformation partner you solutions to over 6,000 organizations globally. can trust. Harness the potential of AI for your organization - contact us today! gpstrategies.com | [email protected] © 2024 GP Strategies Corporation. All rights reserved.