Veteransbank Branch Officers Training Program Presentation Loans & Discounts Department PDF

BRANCH OFFICERS TRAINING PROGRAM PRESENTATION LOANS & DISCOUNTS DEPARTMENT May 10, 2024  Head, Central Operations Group Jose Noel L. Cadiena, SVP Head, Institutional Banking Operations Division Racquel B. Ma...

BRANCH OFFICERS TRAINING PROGRAM PRESENTATION LOANS & DISCOUNTS DEPARTMENT May 10, 2024  Head, Central Operations Group Jose Noel L. Cadiena, SVP Head, Institutional Banking Operations Division Racquel B. Mañago, VP Head, Loans & Discounts Department Charles L. Macayan, Jr., Manager Head, Loan Booking & Releasing Section Cheryl D. Apuli, Assistant Manager Loans & Discounts Staff (4 staff) Loans & Discounts Staff Kernet M. Perez (5 staff) Shiela Mae C. Gabato Kristine Mae R. Sampiano Christopher Cabriana Paul Mann F. Fedelin (1 vacancie/s) Kenneth Tapalla (2 vacancies) 1. Processes and Scope of Loans and Discounts 1. Process loan releases, renewals, extensions and restructuring 2. Provides after sales client servicing 3. Custodian of post-dated checks 4. Monitors amortization dues 5. Handles Posting of Payments 6. Interest repricing and printing of amortization schedule 7. Sending of Billing Statement for Current Accounts 8. Collection of MRI and Fire Insurance premium for renewals 9. Prepares Statement of Accounts 10. Prepares Certificate of Full or Partial Payment and Certificate of Loan Balance 11. Handles loan take-out from other financial institutions 12. Facilitates release of cancellation of mortgage 13. Signature Verification 14. Handles Affixture of Documentary Stamp Tax 15. Handles reconciliation, accounting and reports 2. Loan Booking Procedure 2.1. The following documents required for loan booking/releasing: a. Credit Approval Memorandum (CAM)/Credit Facility Agreement (CFA) b. Offering Sheet (OS) c. Availment Sheet (AS)/Implementing Memo (I-Memo) d. Mortgage Loan Agreement (MLA) e. Promissory Note/Disclosure Statement (Properly filled-up) 2.2. Loan release documents should be chopped by Legal Services Division (LSD) and Credit Administration Division (CAD) and approved by appropriate level of authority (Refer to the Matrix approving authority limits) 2.3. Original PN and other disbursement documents are sent to CAD for centralized safekeeping and monitoring of documents 2.4. All loan documents should be signature verified by L&D designated verifier. 2.5. Booking of loan/credit releases being done in Fiserv-Signature. 3. Handling of Post Dated Checks (PDC) 3.1. Received PDC are being warehoused in Post Dated Check Management System (PDCMS) for proper monitoring on the due dates of PDCs. 3.2. On a daily basis generates PDCs with amortization due for the day CONTINUATION 3.3. Request for replacement of PDCs shall be accompanied by written or email advice from client with confirmation from Relationship Manager. 3.4. A fee amounting to Php500.00 shall be charged against the client/loan borrower per recalled/Pull-out PDC before maturity date and Php1,000.00 on maturity date. 3.5. This check may be presented for the 2nd time by the lending unit/s upon proper and documented advice to the client to fund his/her deposit account. 3.6. A monthly report prepared to reconcile the balances of PDCs against the GL 4. Monitoring of Amortization Dues 4.1. On a daily basis we send Schedule of Amortization Dues to the Marketing Assistant (MA)/Account Officer (AO) 4.2. For CLD accounts, the amortization schedule for annual re-pricing will serve as billing statement for the whole year. 5. Posting of Loan Payment 5.1. If the exact payment is received by BBG, the posting of the payment will be handled as a straight-through payment. 5.2. If payment received is less than amortization due, hierarchy of payments shall be applied. 5.3. If payment received is more than amortization due, excess will be credited back to clients account. For clients with no account, excess will be applied to the next amortization due, returned via MC in the name of the borrower or based on RM disposition as instructed by the client. 5.4. The cut-off in accepting instruction for manual account debit is up to 4:00pm only, instruction received after cut-off time will be processed the next banking day. 6. Interest Rate Re-pricing and Printing of Amortization Schedule 6.1. Send the due for Re-pricing for the month for both IBG and CLD 6.2. Implement the applicable rate in the system given by the Lending Unit and send to RMs and clients for CLD accounts 7. Sending of Billing Statement for Current Accounts 7.1. Send the Billing Statement via email to the RMs of IBG on their clients monthly amortization dues and for CLD their Amortization Schedule will serve as their monthly billing. 8. Implementation of Approved Waiver of Penalty on Loan Payment 8.1. Approval of waiver of penalty should be secured by the lending unit or collection department. 8.2. Approvals shall be based on the approval matrix on waiver of penalty. 9. Collection of MRI and Fire Insurance Premium for renewals 9.1. L&D will monitor the collection of payment of insurance up to maturity of insurance premium. 9.2. If no payment received of insurance premium on due date, book the unpaid to Accounts Receivable. On the next amortization payment, apply the payment based on the hierarchy of payment. 10. Preparation of SOA and Certificate of Loan Balances 10.1. SOA requested by client, Lending Unit, Remedial and Legal will be prepared by L&D Staff certified by L&D Head and approved by Operations Head. 10.2. Certificate of Loan Balance and SOA will be issued to the client with a fee of P200 11. Handling of Full/Partial Release of Collateral including Loan Take- out/Refinancing 11.1. Collateral documents shall be released provided that the collateral/security being released secures only the loan/facility that was partially paid/fully paid. 11.2. No outstanding loan balance and Accounts Receivable with the other units 12. Sales Contract Receivables (SCR) Management 12.1. Booking of SCR account shall be done via Core Banking System. 12.2. Pre-paid and full-term accounts shall be monitored and processed accordingly to meet the turn-around-time of 10 to 15 business days. 13. 100% CASH BACK GUARANTEE 13.1. HLFH shall be reviewed quarterly or as needed for qualification/disqualification of accounts to the program. Miscellaneous liability relating to disqualified accounts shall be booked as interest income in the same quarter. 13.2. Reversals of applicable Miscellaneous Liability are based on the criteria stated in Mortgage Loan Agreement and the Loan Application upon approval of IBOD Head. 14. Booking and Reversal of Deficiency Claims Receivable 14.1. Booking and reversal of deficiency claims receivable shall be processed based on documented instruction of LSD and ARRMD. 14.2.Transfer of loan accounts to ROPA is done upon the receipt of documented instructions from LSD and ARRMD. 15 Signature Verification 15.1. Any loan-related documents are signature verified by L&D two (2) LDD personnel but at least should have one (1) officer. 15.2. All LDD personnel who does signature verification should undergo signature verification training. 16. Products 16.1. Housing Loan 16.2. 100% Cash Back Guarantee 16.3. Employee Housing Loan 16.4. Employee Car Loan 16.5. Corporate Loan 16.6. Loans to LGU 16.7. SME Loan 16.8. Purchase Receivables 16.9. Sales Contract Receivables 16.10. Community Loan/Electric Coop 16.11. CTS with Recourse 17. Mode of Payment 15.1. Automatic Debit Arrangement (ADA) 15.2. Post Dated Checks (PDC) 15.3. Over the Counter (OTC) – Straight Thru Process (STP) NOTE: NOT TO BE POSTED AS STP a. MRI and FIRE Insurance payment b. Other fees/charges c. Legal Fees THANK YOU ANNEX – Approving Matrix