Knowledge Check: Reviewing Emotional Intelligence Skills PDF

**Knowledge Check: Reviewing Your Emotional Intelligence Skills** **Question 1: Multiple Choice**\ How does emotional intelligence drive personal excellence in the workplace?\ **Options:** 1. Promotes emotional and mental health 2. Helps you better manage stress and conflict 3. Helps you buil...

**Knowledge Check: Reviewing Your Emotional Intelligence Skills** **Question 1: Multiple Choice**\ How does emotional intelligence drive personal excellence in the workplace?\ **Options:** 1. Promotes emotional and mental health 2. Helps you better manage stress and conflict 3. Helps you build stronger workplace relationships 4. Creates a positive environment that enhances productivity 5. Teaches you how to overlook the emotions of your coworkers 6. Helps you win arguments **Answer:** 1. Promotes emotional and mental health 2. Helps you better manage stress and conflict 3. Helps you build stronger workplace relationships 4. Creates a positive environment that enhances productivity **Feedback:** - Options 1, 2, 3, and 4 are correct as they highlight key benefits of emotional intelligence. - Options 5 and 6 are incorrect; emotional intelligence involves appreciating others\' emotions and fostering collaboration rather than competition. **Question 2: Multiple Choice**\ What techniques can aid you in developing self-awareness in the workplace?\ **Options:** 1. Knowing who and what triggers your emotions 2. Observing your reactions 3. Leaning into your discomfort 4. Seeking feedback 5. Making quick decisions 6. Relying on experience **Answer:** 1. Knowing who and what triggers your emotions 2. Observing your reactions 3. Leaning into your discomfort 4. Seeking feedback **Feedback:** - Options 1, 2, 3, and 4 are correct as they highlight self-awareness techniques. - Options 5 and 6 are incorrect; emotional intelligence emphasizes careful analysis over quick decisions or relying solely on past experience. **Knowledge Check: Applying Your Skills in Using Emotional Intelligence** **Question 1: Multiple Choice**\ What strategies can help you control your emotional behavior in the workplace?\ **Options:** 1. Keeping your opinions to yourself 2. Separating your feelings from your emotions 3. Pausing before reacting to a stressful situation 4. Lashing out at the person who upset you 5. Making emotion-versus-reason lists 6. Focusing on the positives 7. Speaking to someone who's not part of your problem **Answer:**\ 2. Separating your feelings from your emotions\ 3. Pausing before reacting to a stressful situation\ 5. Making emotion-versus-reason lists\ 6. Focusing on the positives\ 7. Speaking to someone who's not part of your problem **Feedback:** - Strategies involve thoughtful separation of emotions, measured responses, and constructive dialogue. **Question 2: Multiple Choice**\ What strategies can enhance your social perception and allow you to build better relationships?\ **Options:** 1. Watch the body language of those around you 2. Listen actively to the person speaking to you 3. Be present and empathetic to a coworker's problems 4. Acknowledge the other person's feelings 5. Speak over others during intense conversations 6. Cut the speaker off by telling your own story **Answer:** 1. Watch the body language of those around you 2. Listen actively to the person speaking to you 3. Be present and empathetic to a coworker's problems 4. Acknowledge the other person's feelings **Feedback:** - Observing nonverbal cues, active listening, empathy, and validation are essential for fostering effective relationships.