Introduction to Organizational Behavior PDF

Introduction to Organizational Behavior Chapter 1 Dr. Shwana Akoi 1-1 Essentials of Organizational Behavior  Components of an Organization Task - an organization’s mission, purpose, or g...

Introduction to Organizational Behavior Chapter 1 Dr. Shwana Akoi 1-1 Essentials of Organizational Behavior  Components of an Organization Task - an organization’s mission, purpose, or goal for existing People - the human resources of the organization Structure - the manner in which an organization’s work is designed at the micro level; how departments, divisions, & the overall organization are designed at the macro level Technology - the tools, knowledge, and/or techniques used to transform inputs into outputs 1-6  Main functions of managers Planning Organizing Leading Controlling 1-3  Managerial skills and competencies: Skill The ability to translate knowledge into action that results in a desired performance. According to Robert Katz: 1-14 Technical skill › Ability to perform specialized tasks. Human skill › Ability to work well with other people. Conceptual skill › Capacity to analyze and solve complex and interrelated problems.  Emotional intelligence “Daniel Goleman” ›Ability to understand and deal with emotions. Self-awareness: ability to understand your own moods and emotions Self-regulation: ability to think before acting Motivation: ability to work hard continuously Empathy: ability to understand the emotions of others Social skill: ability to gain rapport with others and build good relationships. 1-5 The Big Five Personality Dimensions Emotional Intelligence Emotional Intelligence is the ability to understand, use, and manage your own emotions in positive ways to: relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict. Values, Attitudes, and Moods  The Nature of Values Values are one’s personal judgment about what one should strive for in life, and how one should behave. Work Values Ethical Values Comfortable existence,. what is right and wrong Family security, and Sense of accomplishment Code of Ethics A code of ethics is a set of formal rules and standards, based on ethical values and beliefs about what is right and wrong. Whistleblowers are people who inform those in positions of authority of any wrongdoing, illegal behavior, or unethical behavior in an organization. A good point of discussion is the risks taken by whistleblowers.  Work Attitudes Work attitudes are collections of feelings, beliefs, and thoughts about how to behave. Job Organizational Satisfactio Commitment n the collection of feelings the collection of feelings and beliefs that people and beliefs that people have about their current have about their jobs. organizations as a whole. Exhibit 3.3 Components of Work Attitudes Affective Component employee’s feelings Cognitive Component Work Attitudes employee’s beliefs Behavioral Component employee’s thoughts about how to behave in his or her job Emotions Intense, short-lived feelings that are linked to specific cause. Emotions can feed into moods Emotional labor  Causes of Stress At Work Difficult and Changing Economy Challenges at Work Layoffs and Budget Cuts Emotional Reactions Fear and Uncertainty Productivity and Job Demands Warning signs of excessive stress at work: Feeling anxious, irritable, or depressed Apathy, loss of interest in work. Using alcohol or drugs to cope Faulty Belief Systems Blaming and Attacking Emotionally Shaky Negative Stress Stress affects individuals differently Some people cope, even thrive on pressure while others find it difficult to cope under the same conditions Negative stress – is the point at which stress no longer promotes performance but overwhelms and distracts from performance - Where symptoms become evident arriers to Balance Time Feeling Guilty Climbing the Corporate Ladder Failure to Set Limits Can’t Say NO  Symptoms of Being Out of Balance Physical: Headaches, upset stomach, sleep disturbances, changes in appetite, muscle tension, fatigue, heart palpitations Emotional: Depression, anxiety, irritability, difficulty making decisions, angry outbursts, resentment, feelings of powerlessness Personal: Lost time with friends and loved ones, job burnout, isolation – stopping social activities, relationship loss/difficulties, self medicating Strategies To Improve Balance 1.) Identify the sources in the workplace 2.) Identify the sources in life outside of work 3.) Know what your natural response typically is Type A: people: are described as competitive, aggressive or hasty, Type B people: are described as more passive, non- competitive, laid back and slow to respond. Type A people tend to pass stress on to others while Type B tend to internalize stress.