Interview Questions - IT Support

1. **What does DHCP stand for and what does it do? ** 2. **What does DNS stand for and what is it used for?** 3. **How would you access the files of a computer's C drive from a different computer on the same network?\ ** 4. **How would you rebuild an Outlook profile?** 5. **How can...

1. **What does DHCP stand for and what does it do? ** 2. **What does DNS stand for and what is it used for?** 3. **How would you access the files of a computer's C drive from a different computer on the same network?\ ** 4. **How would you rebuild an Outlook profile?** 5. **How can you recover deleted items in Outlook?** 6. **What is a VHD file?** 7. **Explain what virtualisation is.** 8. **How do you grant access to someone else's mailbox in Office 365?** 9. **How do you retain an ex-employee's data from the emails after removing the license from their account?** 10. **How would you setup Online Archiving?** 11. **What steps would you follow to offboard an employee after they have been terminated?** 12. **How would you block spam emails?** 13. **What do you do if an email has been moved to quarantine?\ ** 14. **A user reports that nobody can print to the network printer. How do you troubleshoot this?\ ** 15. **What is an email Alias?\ ** 16. **Somebody reports they haven't received an email they were expecting through Exchange or Office365. How would you troubleshoot this?\ ** 17. **The following issues are all reported around the same time. How would you prioritise them?** a. A company director cannot print b. A whole company's email system is down c. A single user needs their password reset d. The finance team need access to a folder they currently can't access 18. **A PC is blue-screening consistently when booting up. The error appears to be graphics related. What steps would you take to resolve.** 19. **A user reports the internet has gone down for the whole company. How do you troubleshoot this?** 20. **What happens when you type Google.com into your browser and press enter?**