In-Class 1 - Day 1 Leadership Development Program for Supervisor JTI 2024

In-Class 1 Leadership Development Program for Supervisor © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Day 1 Essential Co...

In-Class 1 Leadership Development Program for Supervisor © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Day 1 Essential Communication for Leaders © Daya Dimensi Indonesia. 2024. All Rights Reserved. Agenda In-Class 1 Date Time Activity Our Way Learning Topic Leadership Essential Start With Us November 6, Communication 08.00 – 17.00 WIB Communication for Make It Count 2024 Leaders Welcome Challenge Emotional Intelligence Welcome Challenge November 7, High Impact High Impact 08.00 – 17.00 WIB Shape Tomorrow 2024 Presentation Skills Today Presentation Start With Us Make It Count November 8, Building Leadership Leadership 08.00 – 17.00 WIB Welcome Challenge 2024 and Coaching Others Shape Tomorrow Negotiation Today © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Meet The Facilitator © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Pre-Test © Daya Dimensi Indonesia. 2024. All Rights Reserved. Check In Describe your feeling today Your Name and your current representative mood with Emoji (write it on the Participant’s Tag) Share your Rose, Thorn, Bud Rose > One positive thing Thorn > One challenge Bud > One thing you’re looking forward to © Daya Dimensi Indonesia. 2024. All Rights Reserved. Objectives Recognize actions that demonstrate techniques for communicating vision effectively ​ Recognize ways to collaborate effectively to gain commitment to a shared vision ​ Identify how to tailor your communication based on your relationship history with your audience ​ Recognize the effects that body language and tone of voice have on building trust in interpersonal communications ​ Identify the key competencies of emotional intelligence in the workplace and areas for growth and improvement ​ Identify the benefits of practicing emotional intelligence in leadership ​​ JTI Our Way Start With Us Welcome Challenge Shape Tomorrow Today © Daya Dimensi Indonesia. 2024. All Rights Reserved. Agenda Leading through Shared Vision Trust Building through Effective Communication Becoming an Emotionally Intelligent Leader © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Module 1: Leading through Shared Vision © Daya Dimensi Indonesia. 2024. All Rights Reserved.  What is your challenge as a Supervisor in Field Sales in JTI? © Daya Dimensi Indonesia. 2024. All Rights Reserved. Let’s Watch! What is Vision? © Daya Dimensi Indonesia. 2024. All Rights Reserved. Video Takeaways Everyone, not just big corporations, needs a personal vision. It’s the driving force behind your life goals. Your vision is not just about a single thing like owning a car or landing a great job– it is about shaping your future. You can have multiple visions. 3+ Years Ultimate goal Vision 1 Year Vision Showing stepping stones toward the larger goal Daily/Weekly Goals Supporting your overall progress © Daya Dimensi Indonesia. 2024. All Rights Reserved. What is Vision? Vision is a concrete, thoughtful idea about an improved future that the organization strives to achieve as it moves forward. A unifying vision gives all the tasks we need to accomplish a clear purpose and keeps everyone aligned and moving in the same direction. Vision determines the These, in turn, drive the organization’s strategies and organization’s priorities, goals. targets, and objectives. © Daya Dimensi Indonesia. 2024. All Rights Reserved. Vission, Mission, and Value Vision Mission Value A compelling vision The mission defines the Organizational values inspires employees and organization's core shape the company's guides strategic planning. purpose and actions. unique path to achieving its vision. © Daya Dimensi Indonesia. 2024. All Rights Reserved. What is an Effective Vision? An effective Actionable & Inspiring to your team as Realistic vision is Concrete they go about making your vision a reality © Daya Dimensi Indonesia. 2024. All Rights Reserved. How to Create a Vision Leveraging Experience & Knowledge In addition to experience, leaders must bring their knowledge to the visioning process. Elements of Leader Knowledge The value of experience and knowledge Customer wants and needs Experience and knowledge help leaders The organization’s resources and understand what’s unique about: capabilities The organization and the people in it Its proprietary technologies The values and priorities of the other Its intellectual property members of the team Its reputation The needs of customers, suppliers, and Its brand recognition other stakeholders, and how to best meet those needs © Daya Dimensi Indonesia. 2024. All Rights Reserved. How to Create a Vision (cont.) Involve and Engage Stakeholders Don’t Create in Isolation Make the Vision Clear and Inspiring Don’t Make It Vague or Unrealistic Communicate Consistently and Don’t Communicate Once and Forget Authentically © Daya Dimensi Indonesia. 2024. All Rights Reserved. Mindset of a Visionary Leader Open Mindedness Strategic Awareness Courage Positive Thinking Empowerement © Daya Dimensi Indonesia. 2024. All Rights Reserved. Articulating a Vision Personalizing and Multiplying the Message a clear vision When vision is communicated effectively, people have a clearer sense of What to do Why they’re How it fits into the doing it bigger picture Communicating Clearly and Continually Helping them see You have to help your team picture what The direction the team The key turning points or The reason why you see by articulating needs to move in changes to be pursued it’s important © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Let’s See the Example! © Daya Dimensi Indonesia. 2024. All Rights Reserved. Vote Your Preference! Leader A Leader B "Our vision is to empower every person “We have to meet our targets, or we’ll and organization to achieve more fall behind the competition. If we don’t through innovative technology and a keep up, we risk losing our edge in the culture of collaboration. Together, we market and failing to make any real can drive meaningful impact and shape progress." the future." © Daya Dimensi Indonesia. 2024. All Rights Reserved. Individual Activity: Answer this two Questions Write on your sticky notes: 1 Reasons why you feel more comfortable with the statement you chose Reasons why you feel more uncomfortable with the 2 statement you did not choose Time: 5 Minutes © Daya Dimensi Indonesia. 2024. All Rights Reserved. Collaborating On a Vision Inform and Persuade Investigate and Confer Get Commitment © Daya Dimensi Indonesia. 2024. All Rights Reserved. Based on Real Case Study of Microsoft’s CEO Satya Nadella Steve Ballmer © Daya Dimensi Indonesia. 2024. All Rights Reserved. Collaborating On a Vision Inform and Persuade Investigate and Confer Get Commitment Showing the benefits of Gather information and Making sure people are fully on following the vision in terms feedback from others to create board and willing to work toward that are understandable to a vision that everyone can making the vision happen. people at all levels. support. © Daya Dimensi Indonesia. 2024. All Rights Reserved. Group Activity: Let’s Analyze! Microsoft, one of the largest tech companies in the world, saw two very different leadership styles under Steve Ballmer (CEO from 2000–2014) and Satya Nadella (CEO from 2014–present). Their approaches to communicating vision, involving teams, and gaining commitment were distinct and provide valuable lessons in leadership communication. Full Study Case will be given in a worksheet Time: 15 Mins © Daya Dimensi Indonesia. 2024. All Rights Reserved. Group Activity: Let’s Analyze! Questions What actions did Satya Nadella take as a leader 01 to support his strategy for Microsoft? Create a comparison between the visionary mindsets of Steve Ballmer and Satya Nadella in 02 forming their visions and strategies. Analyze the collaborative traits of Satya Nadella and Steve Ballmer in the following contexts: Time: 15 Mins 03 Inform and Persuade Investigate and Confer Get Commitment © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Debrief Analysis of Collaborating Styles Steve Ballmer Satya Nadella Openly communicated Lacked transparency, relied on top- Inform and Persuade Microsoft’s situation and future down vision, inspiring commitment Listened to teams’ opinion, Focused on market strategy and Investigate and Confer addressed concerns, and often ignored internal feedback encouraged collaboration Established clear goals, aligning Set targets but did not engage teams, Get Commitment teams with new targets and leading to less ownership fostering shared purpose © Daya Dimensi Indonesia. 2024. All Rights Reserved. Roleplay Activity: Communicate Your Vision Instructions: 1. In pair, you will exercise communicating a vision to your team member. Each pair has role below: a. Leader: communicate the vision based on the given statement b. Team member: respond the vision and observe the leader’s way of communication 2. Complete two rounds of role-plays, switching roles each time (5 mins each round). 3. After each round of roleplay, the team member provide Time: 15 Mins feedback to the leader (2 mins each feedback). © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Communicate Your Vision: Statement 1 You are a supervisor leading a sales team. One of your team members has been struggling to effectively communicate with a key client, often appearing rigid or indifferent to their concerns. As a supervisor, you need to communicate the company’s vision of empathy to this team member, helping them understand the importance of listening, understanding, and responding empathetically to stakeholders. Your goal is to improve the relationship with the client by demonstrating genuine care and concern. © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Communicate Your Vision: Statement 2 Your sales team has been facing increasing pressure due to a new competitor in the market who is undercutting prices. Some team members are frustrated by the difficulty of closing deals and the pushback they are receiving from clients. As a sales supervisor, your task is to communicate the company’s vision of welcoming this challenge as an opportunity to refine sales strategies, improve client relationships, and ultimately strengthen the team’s competitive edge. Your goal is to encourage your team to embrace this challenge and focus on long- term client value rather than short-term pricing battles. © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Module 2: Trust Building through Effective Communication © Daya Dimensi Indonesia. 2024. All Rights Reserved. Illustration of Ineffective Communication How we explained it vs How it should be © Daya Dimensi Indonesia. 2024. All Rights Reserved. The Cost of Ineffective Communication Wasted time and effort Reduced productivity and inefficiency Lost business opportunities Missed chances of professional recognition © Daya Dimensi Indonesia. 2024. All Rights Reserved. Ways to Build Trust through Effective Communication Being clear about Your Get to Know Your Audience Leverage Relationship Intention​ before You Communicate History When You Communicate © Daya Dimensi Indonesia. 2024. All Rights Reserved. Ways to Build Trust through Effective Communication Body Language and Manage Your Emotions in It’s Not About You: Be Tone of Voice Tough Situations Aware of Other’s Emotions © Daya Dimensi Indonesia. 2024. All Rights Reserved. Being Clear About Your Intention Consider the goal you hope to achieve and why the other person should care. 01 Inform 02 Give feedback 03 Influence © Daya Dimensi Indonesia. 2024. All Rights Reserved. Know Your Audience Understand their role, responsibilities, communication style, and adjust your approach accordingly. 01 Higher-ups Focus on business 02 Peer More informal, reference shared experience as a starting point 03 Newcomer Give more background information or context © Daya Dimensi Indonesia. 2024. All Rights Reserved. Leverage Relationship History When You Communicate The better you know someone, the easier it is to communicate with them. Understand your audience’s role 01 Recap what you know, do not make any assumptions. Identify their typical behavior type 02 Assertive? Reflective? Passive? Reactive? Tailor your message to match your audience's 03 knowledge level © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Do You Know? Only 7% of how others perceive us is based on our words, while 38% is from tone of voice, and 55% is from body language © Daya Dimensi Indonesia. 2024. All Rights Reserved. Body Language and Tone of Voice Understand which verbal and non-verbal behaviors have positive or feel-good associations. Keep your voice calm, Use positive body Show a welcoming clear, and friendly. language, like open facial expression. gestures. © Daya Dimensi Indonesia. 2024. All Rights Reserved. Manage Your Emotions in Tough Situations Develop self- Listen to your Reframe your Practice awareness inner voice feelings relaxation techniques © Daya Dimensi Indonesia. 2024. All Rights Reserved. It’s Not About You: Be Aware of Other’s Emotions Observe body language 01 Look for non-verbal cues to understand emotions Practice empathy 02 Put yourself in others' shoes to see their perspective Make room for a dialogue 03 Create space for conversation while being mindful of the timing Stay informed 04 Pay attention to known issues and concerns © Daya Dimensi Indonesia. 2024. All Rights Reserved. Roleplay Activity: Rebuild Trust Instructions: 1. In pair, you will exercise how to rebuild trust within your team. Each pair has role below: a. Leader: talk to your team member to rebuild trust b. Team member: act as the team member who lose trust because the mistakes made from other member 2. Before engaging in the roleplay, the leader’s tell their experience first when a team member made a significant mistake that affected the entire team. 3. Complete two rounds of role-plays, switching roles each time (8 mins each round). Time: 20 Mins 4. After each round of roleplay, the team member provide feedback to the leader (2 mins each feedback). © Daya Dimensi Indonesia. 2024. All Rights Reserved. Sharing Time​ Share your insight on the previous activity!​ Time: 15 Mins © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Module 3: Becoming an Emotionally Intelligent Leader © Daya Dimensi Indonesia. 2024. All Rights Reserved.  EQ is highly needed in interactions The competency model for leadership consists of 80-100% emotionally intelligent-based abilities. Source : Leadership: The Power of Emotional Intelligence (Goleman, D., 2011) ​ © Daya Dimensi Indonesia. 2024. All Rights Reserved.  What Do You Know About Emotional Intelligence? © Daya Dimensi Indonesia. 2024. All Rights Reserved. Emotional Intelligence is about.. Recognizing and regulating Being aware of how you feel, managing emotions in ourselves and other those feelings, and understanding how to people use them as motivation Having the empathy to understand Developing the social skills to help other people’s feelings motivate and manage others © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Understanding Your Emotions Sadness Anger Happiness Uncertainty What makes you feel that way? © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Have you faced any challenging situation that required Emotional Intelligence? How did you feel? © Daya Dimensi Indonesia. 2024. All Rights Reserved. Recognizing the Components of Emotional Intelligence​ Experts point to five key components of an emotionally intelligent leader​ Self-awareness Self-regulation Motivation Empathy Social skills © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Five Key Components of An Emotionally Intelligent Leader​ Self-awareness Self-regulation Motivation Empathy Social skills Recognize their own Control their They maintain Have empathy to They communicate emotions. negative emotions high personal understand others' well and manage and impulses, and standards and perspectives. conflict effectively. remain calm and seek ways to clear-headed under improve stress. themselves and others. © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Good management is about building good relationships. Impact on Business Better decision- Effective conflict 01 03 making management Stronger Better customer 02 04 collaboration relationships © Daya Dimensi Indonesia. 2024. All Rights Reserved.  “Your relationship with yourself set the tone for all relationship you have” Robert Holden, a psychologist & author © Daya Dimensi Indonesia. 2024. All Rights Reserved. Individual Activity: Be an EI Leader! Instructions: 1. Facilitator will give a statement of a certain challenging situation. 2. Participants will try to respond the statement with the components of an Emotional Intelligence Leader (there are no right or wrong answer, you can apply 1- 5 of the key elements) Time: 25 Mins © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Statement 1 I’m sorry, I didn’t hit my sales target again this month. I’m really frustrated with myself and don’t know what else to do. Self-awareness Self-regulation Motivation Empathy Social skills © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Statement 1 Response Example I can understand how frustrating this must be for you, and I recognize that I might have felt similarly in situations like this. I want to make sure my response helps you find a way forward rather than just focusing on the Self-awareness problem Why don’t we sit down and analyze your approach together? I’ve noticed some things that might help, and I’m sure we can find some adjustments that will get you back on track. Also, maybe we can involve a few more team members Social skills to share their strategies © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Statement 2 One of our distributor is upset about the product launch. I’m worried it could damage our relationship with them Self-awareness Self-regulation Motivation Empathy Social skills © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Statement 2 Response Example It’s concerning to hear about the client’s dissatisfaction, but let’s not panic. We can stay calm and approach this systematically. Let’s gather all the facts and figure out what went wrong so we can address it effectively Self-Regulation I understand why you’re worried, but let’s approach this as an opportunity to strengthen our relationship with the client. We can reach out to them, acknowledge their concerns, and show them we’re committed to fixing the Social skills issue. I’ll work with you to develop a plan for the next steps © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Statement 3 I’m starting to feel overwhelmed by the workload. I’ve been working late, and I’m afraid I won’t be able to achieve my target Self-awareness Self-regulation Motivation Empathy Social skills © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Statement 3 Response Example I can see that you’re feeling really stressed, and that’s completely understandable with the amount of work you’ve been handling. I appreciate all the effort you’ve been putting in. Empathy I understand that you’re feeling overwhelmed right now, but I want to remind you of the incredible work you’ve done in the past. You’ve handled tough situations before, and I know you have the skills to navigate this workload too. Let’s work together to find a way to manage it better so you can stay at your Motivation best. © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Statement 4 I’ve been having a lot of trouble working with one of Finance team. Our communication isn’t working, and it’s starting to affect the rest of the team Self-awareness Self-regulation Motivation Empathy Social skills © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Statement 4 Response Example I understand how difficult and frustrating it must be to work with someone when communication breaks down. It can really affect your work and the team’s dynamic. Empathy It’s important that we address this quickly before it further impacts the team. How about we organize a meeting with your finance team where I can help facilitate the conversation? Together, we can work on improving the communication and understanding between you two. Social Skills © Daya Dimensi Indonesia. 2024. All Rights Reserved.  Post-Test © Daya Dimensi Indonesia. 2024. All Rights Reserved. End of Day 1 What will you get and prepare yourself onto the next day! © Daya Dimensi Indonesia. 2024. All Rights Reserved.