HLPDGE1 - UNIT 1.pdf

ANNOUNCEMENT  ANNOUNCEMENT TTH - Face-to-face Mode August 22 - General Assembly August 30 - Org Fair Social Orientation - Aug. 31 and Sept. 7 OSA Advisory - ID Lace Vape - 100% not allowed Grooming UNIT 1: HOTEL INDUSTRY (An overview) Prepared: Desiree Anne Lumba-Olimpo,...

ANNOUNCEMENT  ANNOUNCEMENT TTH - Face-to-face Mode August 22 - General Assembly August 30 - Org Fair Social Orientation - Aug. 31 and Sept. 7 OSA Advisory - ID Lace Vape - 100% not allowed Grooming UNIT 1: HOTEL INDUSTRY (An overview) Prepared: Desiree Anne Lumba-Olimpo, CGSP, MBA OBJECTIVES 1. Define what is the hotel and its kinds 2. Understand the classification of hotels based on different criteria. 3. Describe the various star categories. 4. Identify the placement of housekeeping as an important support department in the organization of hotel departments INTRODUCTION HOTEL A property that offers professional services and accommodation for tourists, vacationers or backpackers in exchange for payment. Bathrooms Air-con Telephone TV Set Internet Connection Mini bar Electric Kettle (coffee) Other ameneties HOTEL INDUSTRY it is the section of the service industry that deals with guest accommodation or lodgings. one of the most important components of the wider service industry, catering to customers who require overnight accommodation. STAR RATING Hotel stars are a rating system that evaluates the features and amenities available at a hotel to help guests choose the best hotel for their stay and budget. STAR RATING STAR RATING American Hotel Rating - 5 stars, private companies and website European Hotel Rating - 4 start, evaluated by government agencies and independent organizations STAR RATING AMERICAN EUROPEAN Variability Standardization User Generated Government or Industry Regulated Emphasis on Amenities Emphasis on Service Quality Varies Clear Grading Less Formalized Less Reliant on User Reviews PHILIPPINES STAR RATING Undergo the process of accreditation DOT, National Accommodation Standard Inventory: Location – Locality, Environment, Facade, Architectural features Bedroom Facilities and Furnishings – Size, Suite, Bathrooms, Telephone, Radio/Television, Cold Drinking Water, Refrigerator/Mini-Bar, Room Service, Furnishings and Lighting, and Information Materials Front Office/Reception – Lounge, Porter Service, Foreign Exchange Counter, Mailing Facilities, Long Distance/Overseas Calls, Reception Amenities, Telex and Facsimile Housekeeping – Linen, Laundry/Dry Cleaning Service, Carpeting Food and Beverage – Dining Room, Bar, Kitchen, Crockery Recreational Facilities – Swimming Pool, Tennis/Golf/Squash/Gym Facilities, Entertainment – Live entertainment Engineering and Maintenance – Maintenance, Air-conditioning, Ventilation, Lighting, Emergency Power, Fire Prevention Facilities General Facilities – Outdoor Area, Parking/Valet, Function and Conference Facilities, Shops, Security, Medical Service Service and Staff – Professional, and customer service oriented Special Facilities – Business center, limousine, airport and tour services PHILIPPINES STAR RATING PHILIPPINES STAR RATING Star Grading Total Score (Hotel, Resort, Apartel) 1 star 251 – 400 points 2 star 401 – 550 points 3 star 551 – 700 points 4 star 701 – 850 points 5 star 851 – 1000 points Business Area Hotel Arrival & Departure 10% Public Areas 10% Bedrooms 30% Bathrooms 15% Food $ Beverage 15% Lounge Area * n/a Kitchen Area * n/a Amenities 10% Business Practices 10% Total 100% ONE STAR 1 Star Hotel Amenities Limited (bed and bathroom) Lobby or hallway vending machine 1 Star Hotel Benefits Cost-effective Comfortable room and bed Provide for basic needs TWO STAR 2 Star Hotel Amenities In-room television and phone Clothing racks or closet Self-serve dining and snacks Daily housekeeping 24-hours reception desk Billed Wi-Fi 2 Star Hotel Benefits Affordable Comfortable lodgings Comes with brand recognition Dining options Loyalty programs Quick detour off highways THREE STAR 3 Star Hotel Amenities Spacious rooms Shower with a tub Hotel toiletries in room Couch or comfy chair Desk Closet and dresser Phone and alarm clock Flat-screen TV with cable Pool Fitness Center Business services 3 Star Hotel Benefits Quality service for mid-range pricing Stylish and comfortable rooms Easy to get to tourist attractions Exercise options, such as a pool and gym FOUR STAR 4 Star Hotel Amenities Spacious rooms Large beds with premium bedding Shower and separate whirlpool tub Room safe On-site activities (movie nights, exercise classes, and live music) On-site restaurants and room service Indoor and outdoor pools Fitness center, basketball court, and tennis court Hot tubs Spas Staff Services (concierge, valet parking, and bellhops) FOUR STAR 4 Star Hotel Benefits A full upscale experience Staff to provide for needs Location for rest and relaxation Entertainment and food options right on sight making the need to leave the premise minimal FIVE STAR 5 Star Hotel Amenities Elegant rooms with living rooms, kitchens, and patios In-room jacuzzi tub Designer linens and bathrobes Golf courses Spas with nail and hair salons, massage options, and facials Pools, hot tubs, steam rooms, and saunas Top-of-the-line fitness center and coaches Premium staff service (doorman, butler, personal concierge, valet, child care) On-site gourmet restaurants and bars Various entertainment options FIVE STAR 5 Star Hotel Benefits Luxurious and glamorous experience Full-service attention and pampering Desires catered for Highest standard of comfort and relaxation Selected hotels with the most Instagram posts worldwide in 2022 ATLANTIS, THE PALM, Dubai  MGM GRAND, Las Vegas USA  CEASAR’S PALACE, Las Vegas USA  MARINA BAY SANDS, Singapore  BURJ AL ARAB, Dubai TYPES OF HOTEL Guest type Size Location Target Market Type of Service GUEST TYPE Walk-in Transient Corporate Group SIZE Very Small Small Medium Large Mega LOCATION LOCATION LOCATION LOCATION LOCATION LOCATION TARGET MARKET TARGET MARKET TARGET MARKET TARGET MARKET TARGET MARKET TYPE OF SERVICE Economy - budget hotels Full Service - business oriented Luxury - finest accommodation OWNERSHIP Independent/Single Ownership - They do not have identifiable ownership or management affiliation with other properties. Chain Hotels - Hotels that are part of a hotel chain and these kinds of ownership usually impose certain minimum standards, rules, policies, and procedures to restrict affiliate activities. THOUGHT FOR THE DAY ASSIGNMENT: Internet Research Short bond paper Research for a hotel that falls under an the following star rating: 1 or 2 star rating 3 or 4 star rating 5 star rating Look for 1 local and 1 international hotel Include brief description and amenties availale on the given hotel. Include photos Font: Arial Size: 11