Employability Skills - Communication Skills PDF
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This document covers various aspects of communication skills, including communication cycles, communication styles (verbal, non-verbal, visual, and written), advantages/disadvantages of different communication methods, and factors that influence effective workplace communication. It appears to be part of an employability skills course for students in secondary school.
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Employability Skills ==================== **[Chapter 1]** **[Communication Skills]** 1. **What is communication cycle?** Communication cycle is the process by which a message is sent by an individual and it passes through a chain of recipients. The timing and effectiveness of a communication cy...
Employability Skills ==================== **[Chapter 1]** **[Communication Skills]** 1. **What is communication cycle?** Communication cycle is the process by which a message is sent by an individual and it passes through a chain of recipients. The timing and effectiveness of a communication cycle is based on how long it takes for feedback to be received by the initial sender. - Sender: the person or entity originating the communication Message: the information that the sender wishes to convey Encoding: how the sender chooses to bring the message into a form appropriate for sending Channel: the means by which the message is sent Receiver: the person or entity to whom the message is sent Decoding: how the receiver interprets and understands the message Feedback: the receiver\'s response to the message 2. **What are the communication styles?** 1. **Verbal** 2. **Non - verbal** 3. **Visual** 4. **WRITTEN** 3. **What are the advantages and disadvantages of written communication?** 1. It's a permanent record of information shared or exchanged 2. Meticulous presentation: Every document curated covers all major information pointers. 3. Easy circulation 4. Suitable for statistical data 5. Promotes good will: When conducting business, a well crafted written document speaks volumes of the competence of an organization. Disadvantages: 1. Time consuming 2. Non flexible: most written are concrete and final 3. No scope for clarification 4. Demand writing proficiency 5. Probability of wrong interpretation 4. What are the aspects of body language? Ans: a. Facial expression b. Posture c. Gestures d. Touch e. The use of space f. Eye movement 5. **What the advantages and disadvantages of verbal communication?** Advantages a. It saves time b. Quick feedback c. Saves money a. Chances of distortion in meaning b. Not convenient for long messages c. Irrelevant information d. Misunderstanding e. Communication cost 6. **What are the advantages and disadvantages of non-verbal communication?** a. They complement a verbal message b. Information can be presented easily c. Substituting: Non verbal messages may substitute for the verbal message especially if blocked by noise, interruption, long distance, language barrier etc d. Reducing wastage of time a. Vague and imprecise b. Continuous c. Multi channel: While watching someone's eye you may miss some other non verbal cue d. Culture bound e. Long conversations are not possible 7. **What are the factors that affect communication at the work place?** a. Cultural diversity b. Emotional differences c. Past experiences d. Educational and intellectual differences e. Group affiliations f. Positional difference among the personnel g. Functional relationship between sender and receiver
