Examen Parcial N°01 Administración en Turismo y Hotelería 2024 PDF

Summary

This is a partial exam for a tourism and hospitality administration program. The exam covers topics such as the importance of design thinking in tourism businesses, business model canvases, and quality service. The exam is from 2024.

Full Transcript

+---------+---------+---------+---------+---------+---------+---------+ | **Progr | Adminis | Semestr | | | | | | ama | tración | e: | | | | | | de | en | 2024 -- | | | | | | Estudio |...

+---------+---------+---------+---------+---------+---------+---------+ | **Progr | Adminis | Semestr | | | | | | ama | tración | e: | | | | | | de | en | 2024 -- | | | | | | Estudio | Turismo | I | | | | | | s/Progr | y | Fecha: | | | | | | ama** | Hoteler | 30/04/ | | | | | | | ía | 24 | | | | | +---------+---------+---------+---------+---------+---------+---------+ | **Modal | X | | | | | | | idad | | | | | | | | de | | | | | | | | Estudio | | | | | | | | s:** | | | | | | | +---------+---------+---------+---------+---------+---------+---------+ | **Exper | Adminis | | | | | | | iencia | tración | | | | | | | Curricu | | | | | | | | lar:** | | | | | | | +---------+---------+---------+---------+---------+---------+---------+ | **Docen | Mg. | | | | | | | te:** | Franshe | | | | | | | | ska | | | | | | | | de los | | | | | | | | Ángeles | | | | | | | | , | | | | | | | | Fernánd | | | | | | | | ez | | | | | | | | López. | | | | | | +---------+---------+---------+---------+---------+---------+---------+ | **INSTR | | | | | | | | UCCIONE | | | | | | | | S:** | | | | | | | | | | | | | | | | Leer | | | | | | | | atentam | | | | | | | | ente | | | | | | | | las | | | | | | | | indicac | | | | | | | | iones | | | | | | | | de cada | | | | | | | | activid | | | | | | | | ad, | | | | | | | | antes | | | | | | | | de | | | | | | | | desarro | | | | | | | | llarla. | | | | | | | | Redacta | | | | | | | | r | | | | | | | | de | | | | | | | | manera | | | | | | | | clara y | | | | | | | | ordenad | | | | | | | | a. | | | | | | | | | | | | | | | | No | | | | | | | | contest | | | | | | | | ar | | | | | | | | llamada | | | | | | | | s | | | | | | | | telefón | | | | | | | | icas | | | | | | | | durante | | | | | | | | el | | | | | | | | examen. | | | | | | | | | | | | | | | | Realiza | | | | | | | | r | | | | | | | | las | | | | | | | | consult | | | | | | | | as | | | | | | | | necesar | | | | | | | | ias | | | | | | | | al | | | | | | | | docente | | | | | | | | respons | | | | | | | | able | | | | | | | | del | | | | | | | | examen. | | | | | | | | | | | | | | | | **CONDI | | | | | | | | CIONES | | | | | | | | DE | | | | | | | | EVALUAC | | | | | | | | IÓN:** | | | | | | | | | | | | | | | | - La | | | | | | | | pru | | | | | | | | eba | | | | | | | | tie | | | | | | | | ne | | | | | | | | una | | | | | | | | dur | | | | | | | | ación | | | | | | | | de | | | | | | | | 60 | | | | | | | | min | | | | | | | | utos. | | | | | | | | (De | | | | | | | | pende | | | | | | | | de | | | | | | | | la | | | | | | | | EC) | | | | | | | | | | | | | | | | (Las | | | | | | | | instruc | | | | | | | | ciones | | | | | | | | y | | | | | | | | condici | | | | | | | | ones | | | | | | | | de | | | | | | | | evaluac | | | | | | | | ión | | | | | | | | lo | | | | | | | | determi | | | | | | | | nan | | | | | | | | el | | | | | | | | program | | | | | | | | a | | | | | | | | de | | | | | | | | estudio | | | | | | | | s) | | | | | | | | | | | | | | | | \-\-\-\ | | | | | | | | -\-\-\- | | | | | | | | \-\-\-\ | | | | | | | | -\-\-\- | | | | | | | | \-\-\-\ | | | | | | | | -\-\-\- | | | | | | | | \-\-\-\ | | | | | | | | -\-\-\- | | | | | | | | \-\-\-\ | | | | | | | | -\-\-\- | | | | | | | | \-\-\-\ | | | | | | | | -\-\-\- | | | | | | | | \-\-\-\ | | | | | | | | -\-\-\- | | | | | | | | \-\-\-\ | | | | | | | | -\-\-\- | | | | | | | | \-\-\-\ | | | | | | | | -\-\-\- | | | | | | | | \-\-\-\ | | | | | | | | -\-\-\- | | | | | | | | \-\-\-\ | | | | | | | | -\-\-\- | | | | | | | | \-\-\-\ | | | | | | | | -\-\-\- | | | | | | | | \-\-\-\ | | | | | | | | -\-\-\- | | | | | | | | \-\-\-\ | | | | | | | | -\-\-\- | | | | | | | | \-\-\-\ | | | | | | | | -\-\-\- | | | | | | | | \-\-\-\ | | | | | | | | -\-\-\- | | | | | | | | \-\-\-\ | | | | | | | | -\-\-\- | | | | | | | | \-\-\-\ | | | | | | | | -\-\-\- | | | | | | | | \-\-\-\ | | | | | | | | -\-\-\- | | | | | | | | \-\-\-\ | | | | | | | | -\-\-\- | | | | | | | | \-\-\-\ | | | | | | | | -\-\-\- | | | | | | | | \-\-\-\ | | | | | | | | -\-\-- | | | | | | | | | | | | | | | | 1.-¿Por | | | | | | | | qué es | | | | | | | | importa | | | | | | | | nte | | | | | | | | el | | | | | | | | desing | | | | | | | | Thinkin | | | | | | | | g | | | | | | | | para | | | | | | | | las | | | | | | | | empresa | | | | | | | | s | | | | | | | | turísti | | | | | | | | cas. | | | | | | | | (4 | | | | | | | | puntos) | | | | | | | | | | | | | | | | 2.- En | | | | | | | | cada | | | | | | | | cuadran | | | | | | | | te | | | | | | | | ejempli | | | | | | | | fica | | | | | | | | cada | | | | | | | | fase | | | | | | | | del | | | | | | | | Desing | | | | | | | | Thinkin | | | | | | | | g | | | | | | | | (5 | | | | | | | | puntos) | | | | | | | | | | | | | | | | 3.- | | | | | | | | ¿Qué es | | | | | | | | el | | | | | | | | modelo | | | | | | | | de | | | | | | | | negocio | | | | | | | | s | | | | | | | | canvas? | | | | | | | | (3 | | | | | | | | puntos) | | | | | | | | | | | | | | | | 4.-Anal | | | | | | | | iza | | | | | | | | el | | | | | | | | siguien | | | | | | | | te | | | | | | | | caso: | | | | | | | | La | | | | | | | | empresa | | | | | | | | Piurana | | | | | | | | Hotel | | | | | | | | Sol | | | | | | | | Norteño | | | | | | | | S.A.C | | | | | | | | que se | | | | | | | | encuent | | | | | | | | ra | | | | | | | | ubicado | | | | | | | | en el | | | | | | | | distrit | | | | | | | | o | | | | | | | | de | | | | | | | | Piura, | | | | | | | | y que | | | | | | | | obstent | | | | | | | | a | | | | | | | | la | | | | | | | | categor | | | | | | | | ía | | | | | | | | de 3 | | | | | | | | estrell | | | | | | | | as | | | | | | | | que se | | | | | | | | dedica | | | | | | | | al | | | | | | | | servici | | | | | | | | o | | | | | | | | de | | | | | | | | hospita | | | | | | | | lidad. | | | | | | | | Lo | | | | | | | | único | | | | | | | | que se | | | | | | | | sabe es | | | | | | | | que | | | | | | | | está | | | | | | | | ubicado | | | | | | | | en el | | | | | | | | centro | | | | | | | | de la | | | | | | | | Ciudad | | | | | | | | Plazuel | | | | | | | | a | | | | | | | | tres | | | | | | | | Cultura | | | | | | | | s | | | | | | | | y que | | | | | | | | brinda | | | | | | | | 4 tipos | | | | | | | | de | | | | | | | | habitac | | | | | | | | iones: | | | | | | | | Suite, | | | | | | | | matrimo | | | | | | | | nial, | | | | | | | | doble, | | | | | | | | simple | | | | | | | | y tiene | | | | | | | | precios | | | | | | | | accesib | | | | | | | | les | | | | | | | | al | | | | | | | | mercado | | | | | | | |. | | | | | | | | Al | | | | | | | | adminis | | | | | | | | trador | | | | | | | | del | | | | | | | | hotel | | | | | | | | le | | | | | | | | surge | | | | | | | | la | | | | | | | | interro | | | | | | | | gante | | | | | | | | ¿Cuál | | | | | | | | es el | | | | | | | | tipo de | | | | | | | | calidad | | | | | | | | que | | | | | | | | debe | | | | | | | | aplicar | | | | | | | | en el | | | | | | | | hotel? | | | | | | | | Calidad | | | | | | | | Total y | | | | | | | | calidad | | | | | | | | (5 | | | | | | | | puntos) | | | | | | | | Sustent | | | | | | | | a | | | | | | | | tu | | | | | | | | respues | | | | | | | | ta. | | | | | | | | | | | | | | | | 5.- De | | | | | | | | la | | | | | | | | frase | | | | | | | | el | | | | | | | | servici | | | | | | | | o | | | | | | | | o | | | | | | | | product | | | | | | | | o | | | | | | | | alivia | | | | | | | | frustra | | | | | | | | ciones | | | | | | | | ¿Cuál | | | | | | | | es el | | | | | | | | signifi | | | | | | | | cado | | | | | | | | que | | | | | | | | transmi | | | | | | | | te | | | | | | | | teniend | | | | | | | | o | | | | | | | | en | | | | | | | | cuenta | | | | | | | | el | | | | | | | | encaje | | | | | | | | del | | | | | | | | product | | | | | | | | o | | | | | | | | al | | | | | | | | mercado | | | | | | | | ? | | | | | | | | (3 | | | | | | | | puntos) | | | | | | | | | | | | | | | | **[DESA | | | | | | | | RROLLO: | | | | | | | | ]{.unde | | | | | | | | rline}* | | | | | | | | * | | | | | | | +---------+---------+---------+---------+---------+---------+---------+

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