ESOS Legislative Framework.pdf

INTRODUCTION Australia prides itself on its reputation for delivering quality education services to overseas students. To protect the integrity of the industry and the interests of students, the Education Services for Overseas Students (ESOS) framework has been established. The framework imposes a...

INTRODUCTION Australia prides itself on its reputation for delivering quality education services to overseas students. To protect the integrity of the industry and the interests of students, the Education Services for Overseas Students (ESOS) framework has been established. The framework imposes a legally-enforceable registration and compliance system on education institutions. The ESOS framework is comprised of: The Education Services for Overseas Students Act 2000 (Cth) (the Act); The National Code of Practice for Providers of Education and Training to Overseas Students 2018 (the Code); Other Acts and Regulations, including the Tuition Protection Scheme (TPS), ELICOS Standards, etc. This framework prescribes standards and procedures for the provision of education programs to international students holding student visas in Australia. It regulates: What information must be given to existing and prospective international students; What services must be provided to existing students; What documentation must be signed; How financial matters are to be managed; What records are kept; The information government regulators require about international students. ABOUT THIS MODULE Melbourne Institute of Technology (MIT) is a registered provider of education to overseas students and adheres to all regulatory and legislative requirements including the NCP-2018, TPS and TEQSA's Higher Education (Threshold Standards) Framework. Explain the purpose of the ESOS legislative framework Describe what CRICOS is Explain the purpose of PRISMS Discuss the 11 standards in part B of the Code Recognise the consequences of breaching the ESOS Act and the Code CRICOS REGISTRATION CRICOS stands for Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS). Any Australian education institution that recruits, enrols and provides education to international students must be registered on CRICOS. CRICOS registration allows institutions to provide courses to students studying or wanting to study in Australia on a student visa. Each organisation registered on CRICOS, including MIT, has a unique CRICOS Provider Code which must be shown on all promotional materials directed at international students. MIT has two CRICOS codes, one for each campus (Melbourne and Sydney). Every course to be offered to international students in Australia must be registered on CRICOS before any promotion can begin and before any students on a student visa can be enrolled. This requires a CRICOS course application to be submitted to and approved by one of the following ESOS agencies: The Australian Skills Quality Authority (ASQA); The Tertiary Education Quality and Standards Agency (TEQSA); The Secretary of the Department of Education and Training (DET). Providers are required to provide a range of information about a CRICOS approved course, including the level and field of study of each course with reference to the Australian Qualifications Framework and the Australian Standard Classification of Education. This improves the consistency and integrity in data collection. See the CRICOS website for more information and access to the CRICOS Database. PRISMS The Provider Registration and International Student Management System (PRISMS) is the electronic system that holds CRICOS and the eCoE. PRISMS is used for reporting information under s19 of the ESOS Act 2000, unless the Secretary changes this requirement. It is used by the registered providers, such as MIT, to comply with legislative requirements by: Issuing a Confirmation of Enrolment (CoE) in a CRICOS-registered course for student visa holders; Reporting changes in course enrolment for student visa holders; Recording student transfers between CRICOS registered providers. PRISMS is used by education providers, such as MIT, to advise the Department of Home Affairs (DoHA), the Department of Education and Training (DET) and the Director of the Tuition Protection Service (TPS) of: Each student visa holder's enrolment in a registered, full-time course; Breaches of student visa conditions; Student defaults. Keeping information in PRISMS as up-to-date as possible will assist the regulators in monitoring a providers' compliance with the Act and the Code. ESOS regulations require providers to update student contact details (including for students who do not begin their course when expected unless an exemption applies) within 31 days of becoming aware of the change or within 14 days for students who are less than 18 years old. NATIONAL CODE OF PRACTICE 2018 All CRICOS-registered providers must comply with the provisions of NCP-2018 (also referred to as the Code) which is comprised of two parts. Part A summarises the purpose of the National Code, the role of the ESOS agencies and the aspects of the National Code that apply to registration activities; Part B contains details of Standards 1 to 11. The following frames will look at each standard in Part B and the specific requirements MIT must comply with to meet our obligations under the Code. STANDARD 1: MARKETING INFORMATION AND PRACTICES The MIT Policies relevant to Standard 1 are: 1. MIT Marketing Policy and Procedure. 2. Industry Internship Policy and Procedure. MIT must ensure its marketing is professional, accurate and maintains the integrity and reputation of the industry. This includes ensuring that: All marketing materials clearly identify MIT's registered name and CRICOS Provider Code; All marketing is done in compliance with the Australian Consumer Law; No false or misleading information or advice is given to students or prospective students; We do not actively recruit students who are in their non-transfer period; We do not guarantee that the student will successfully complete their intended course; We provide certain information to students before they accept a place at MIT; We do not claim to commit to secure a migration outcome from undertaking an MIT course. You must not give any advice on visas or migration. Only DoHA employees and registered migration agents are legally permitted to provide such advice. The provision of migration advice by an unauthorised person can result in severe penalties. As such, MIT must not engage in misleading or deceptive behaviour either directly or through services provided by its education agents. STANDARD 2: RECRUITMENT OF AN OVERSEAS STUDENT Students must be recruited in an ethical and responsible manner and be provided with comprehensive, current and plain English information before accepting a place at MIT. This enables students to make an informed decision about studying with us. Specifically, this standard looks at providing information to students relating to: Course acceptance Campus locations and Course-delivery Course details requirement facilities partnerships Indicative course-related fee and applicable refund Deferral, suspension or The ESOS Framework Living in Australia policies cancellation of enrolment This information is made available to students through our website, offer materials and student guides, etc. Please see the DET ESOS Framework website for further information. RECOGNITION OF PRIOR LEARNING International students may apply to have their previous qualifications or work experience recognised to obtain course credits. We assess their prior learning against our Recognition of Prior Learning (RPL) Policy and Procedures providing that: The prior learning must satisfy the requirements set by the course framework; The decision to grant course credits is given to the student in writing; As per MITs Credit Transfer and RPL Policy, o The students either signs a letter accepting the credit and return the signed letter to their School; or o It is assumed that the student has accepted the credits / RPL outlined in the official credit / RPL confirmation letter if they have not contacted the School. We retain proof of granting the course credits for two years after the student ceases their studies. In the event that the duration of the course is affected by accepting the student's prior learning, we must: Advise the student of the new timeframe in which the course must be completed; Issue the CoE for the amended course duration; Update PRISMS should the RPL be granted after the student has obtained their study visa. STANDARD 2 - MIT POLICIES The MIT Policies relevant to Standard 2 are the: 1) Admissions Policy and Procedure. 2) Credit Transfer and Recognition of Prior Learning Policy and Procedure. 3) Course Entry Requirements Guidelines by Country. 4) Sample 'Letter of Offer and Acceptance Agreement - International Student'. 5) Overseas Student Refund Policy and Procedure. STANDARD 3: FORMALISATION OF ENROLMENT AND WRITTEN AGREEMENTS A written agreement must be formalised with overseas students or intended overseas students concurrently with or prior to accepting course money, specifying: Course enrolment details and imposed conditions on the student's enrolment; Prerequisites to the course, including English language requirements; Monies payable; Personal information use; Our dispute resolution processes as per Standard Ten (Complaints and Appeals); Recordkeeping obligations; Student contact information obligations; Fee refund details, including: o Refund claim processes; o A plain English explanation of what happens in the event of a course not being delivered, including the role of the Tuition Protections Scheme (TPS). MIT's written agreement is the Letter of Offer provided to successful applicants of a program STANDARD 3: MIT POLCIES 1) Overseas Student Refund Policy and Procedure. 2) Privacy Policy. 3) Sample 'Letter of Offer and Acceptance Agreement - International Student’. STANDARD 4: EDUCATION AGENTS As per the NCP-2018, an education agent is “a person/s or an organisation (in or outside of Australia) who recruits overseas students and refers them to education providers. Education agents does not refer to any education institutions with whom an Australian provider has an agreement for the provision of education (that is teaching activities)” as is the case between MIT and Federation University (FedUni) where MIT is a FedUni partner provider. MIT requires its education agents to, and can only rely on education agents who: Have a formal, written agreement with us; Have advised us in writing of any possible conflicts of interest that may exist; Have agreed to avoid possible conflicts of interest; Act transparently and adhere to confidentiality principles in their dealings with overseas or intended overseas students; Act honestly and in good faith, and in the best interests of the overseas or intended overseas student; Have knowledge and understanding of the international education system; Understand and apply the Australian legislation relating to international education; and Have knowledge, understanding and abide by the Australian International Education and Training Agents Code of Ethics. MIT takes misrepresentation seriously and will take immediate corrective action should an education agent breach their duties.’. STANDARD 4: MIT POLCIES MIT Policies relevant to Standard 4 are the: 1. Agents Appointment Monitoring Management and Termination Policy and Procedure. 2. A Sample Agent Agreement. STANDARD 5: YOUNGER OVERSEAS STUDENTS Overseas students or intended overseas students under the age of 18 years (U18) can only obtain a student visa if they are to reside with a relative or guardian who is approved by the DoHA, or if an organisation takes responsibility for approving their accommodation, support and general welfare arrangements. In addition, MIT must meet the Commonwealth and State legislation and any other regulatory requirements relating to child welfare and protection as per the jurisdiction(s) in which it operates (e.g. Victorian Working with Children Act 2005 including its 2017 Amendments). If MIT takes on this responsibility, we are required to provide age and culturally appropriate information on: Who to contact during an emergency situation, including contact numbers of nominated staff and / or MIT service provider/s; Seeking assistance and reporting any incident or allegation involving actual or alleged sexual, physical or other abuse; Ensure any adults involved with or providing accommodation and welfare arrangements to the student have undergone and obtained Working with Children clearance appropriate to the jurisdiction(s) in which MIT operates; Have and implemented documented processes for verifying that the student's accommodation is appropriate to the students age and needs: o Prior to the accommodation being approved and o At least every six months thereafter; As part of Standard 6 (Support Services), have a policy and procedures for critical incidents, a process for managing emergency situations including should there be an interruption to the welfare arrangements; In addition to Standard 3.5, have the up-to-date contact details of the student’s parent/s, legal guardian or any other adult responsible for the student's welfare; Take all reasonable efforts to ensure that the student's parents or guardian are notified immediately if the welfare arrangements can no longer be approved; Advise DoHA within 24 hours should the accommodation become inadequate. CANCELLATION OR SUSPENSION In the event that the U18 student's enrolment at MIT is cancelled or suspended, MIT remains responsible for the student's welfare until: Another registered provider approves and takes responsibility for the student's welfare arrangements; DoHA approves that a relative or parent can take responsibility for the student's welfare arrangements; The student leaves Australia; We have advised DoHA that we do not approve of the student's welfare arrangements via PRISMS; We have advised DoHA that the student is missing and lodged a missing person's report with the Police and other relevant authorities. ACCEPTING RESPONSIBILITY FOR U18 STUDENT WELFARE In the event that MIT enrols a U18 student whose welfare arrangements have been approved by a different registered provider we must: Ensure there is no gap between the date we accept responsibility and the other provider being released from theirs; Advise the student of their obligation to maintain appropriate welfare arrangements during the transfer of responsibility. STANDARD 6: OVERSEAS STUDENT SUPPORT SERVICES This standard requires MIT to have support services for overseas students which must be provided at no additional cost. The aim of these support services is to help overseas students to adjust to life and study in Australia and achieve their expected learning outcomes. Support services that MIT offers include: Orientation program (refer to the current orientation program on our website); Airport and accommodation services; Language and learning support services consistent with the requirements of their course; Other student support services and relevant information or providing referrals (at no cost) as appropriate, such as a counselling service. MIT must also: Take all reasonable steps to provide a safe environment on campus; Have sufficient student support staff to meet the needs of the overseas students enrolled in its courses; Ensure MIT staff who interact directly with overseas students are aware of MITs obligations under the ESOS framework and the potential implications for overseas students arising from the exercise of these obligations; and Have and implement a documented critical incident policy and procedures which deal with issues that might need to be addressed in the case of onshore overseas students. Please refer to MITs Critical Incident Policy and Procedures available on the MIT website for further information. STANDARD 6: MIT POLCIES The MIT Policies relevant to Standard 6 are: 1) Orientation Program: International Students - Melbourne. 2) Orientation Program: International Students - Sydney. Please select 'Sydney Campus' as your home campus. 3) Trimester 2, 2018 International Orientation Program for MIT Sydney campus. 4) Student Complaints and Grievances Policy and Procedure. 5) Student Handbook. 6) Records Management Policy and Procedure. 7) Critical Incident Policy and Procedure. STANDARD 7: OVERSEAS STUDENT TRANSFERS TRANSFER FROM ANOTHER INSTITUTION MIT must not enrol international students transferring from another institution before they have completed six months of their principal course with the other institution unless an exception exists. TRANSFER TO ANOTHER INSTITUTION The process of transfer will be discussed on the following frame. REFUSAL TO GRANT REQUEST TO TRANSFER Where MIT intends to refuse a student's request to transfer, MIT must notify the student in writing, of our intention to refuse their transfer request. MIT will not finalise the refusal in PRISMS until the student has either: Exhausted all internal and external appeals (Standard 10 – Complaints and Appeals) or the student chooses not to undertake the appeals process, or withdraws from the process, or If the appeals process finds in favour of MIT (i.e. upholds MITs transfer refusal ruling). Please refer to MITs ‘Student Transfer Policy and Procedures’ for a comprehensive outline of the circumstances in which MIT will grant the transfer request when the transfer is in the overseas students’ best interest. STANDARD 7: OVERSEAS STUDENT TRANSFERS (CONTINUED) TRANSFER TO ANOTHER INSTITUTION MITs ‘Student Transfer Policy and Procedures’ documents the process for assessing overseas student transfer requests prior to the overseas student completing six months of their principal course. This policy also outlines some of the exceptions to this six-month rule including: MIT or the course in which the overseas student is enrolled, has ceased to be registered; An ESOS agency has imposed a sanction on MITs registration that prevents the overseas student from continuing their course at MIT; MIT has agreed to the overseas student's request for release to transfer to another registered provider and records the date of effect and reason for release in PRISMS; and The overseas student's government sponsor considers the change to be in the overseas student's best interest and has provided written support for the change. As a minimum, the following documentation must be submitted as part of the overseas student's request to transfer to another provider: A completed, signed and dated release application form; A valid enrolment offer from the registered provider the overseas student is seeking to transfer to; Documentation supporting their reason(s) / case for seeking release to transfer to another registered provider. As per MITs ‘Student Transfer Policy and Procedures’, as a minimum, if any of the following apply, MIT should grant a transfer release application: The overseas student has been reported because they are unable to achieve MITs course progress as per MITs ‘Student Academic Progress Policy and Procedure’, even after engaging with MITs intervention strategy; Compassionate or compelling circumstances; and An appeal (internal or external) on another matter results in a decision or recommendation to release the overseas student. STANDARD 7: MIT POLCIES The MIT Policies relevant to Standard 7 are: 1) InSPIRE Program Guidelines. 2) Student Transfer Policy and Procedure. 3) Enrolment Policy and Procedure. 4) Student Academic Progress Policy and Procedure. STANDARD 8: OVERSEAS STUDENT VISA REQUIREMENTS Standard 8 requires MIT to document and implement policies and procedures dealing with how we: Monitor the student's course progress; Monitor the student's attendance to the course where applicable; Report unsatisfactory course progress and attendance; and Extend course duration if required. Hover your cursor over the images below to learn more about the requirements for each of the educational provider's policies: Schools, Vocational ELICOS and Higher education and Foundation Education training (VET) providers OVERSEAS STUDENT VISA REQUIREMENTS (CONTINUED) REPORTING UNSATISFACTORY COURSE PROGRESS / ATTENDANCE NCP-2018 requires MIT to assist an overseas student who is failing to comply with their ELICOS or HE course progress, and for ELICOS students, attendance requirements. Should the student continue to fall short of the course requirements, MIT must as soon as practicable, advise the overseas student in writing: That we intend on reporting them to the Department of Education and Training (DET) for unsatisfactory course progress and / or for ELICOS students only, unsatisfactory attendance; What the reasons supporting our intention to report them are; and That they may refer the matter to MITs complaints and appeals process within 20 working days in accordance with Standard 10 (Complaints and Appeals). As per NCP-2018, MIT may proceed with reporting the overseas student's unsatisfactory attendance (ELICOS students only) and / or course progress in PRISMS only when: The internal and external complaints and appeals processes have come to a close and our decision is upheld; The overseas student has not referred the issue for dispute resolution within 20 working days; The overseas student has chosen not to access the external complaints and appeals process; or The overseas student advises us in writing that they have withdrawn from the internal or external appeals process. OVERSEAS STUDENT VISA REQUIREMENTS (CONTINUED) EXTENSION OF COURSE DURATION (CoE) MIT may extend an overseas students course duration (i.e. enrolment) if the overseas student is unable to complete the course in the original time allocated as per their confirmation of enrolment (CoE) if: The student can prove (via supporting documentation) that there are compelling or compassionate circumstances present which allow for an extension; The student has or is on an intervention strategy as s/he is at-risk of not meeting their course progress requirements (either the ‘ELICOS Policy or Procedure’ for ELICOS students or ‘Student Academic Progress Policy and Procedure’ for HE students); or A deferral has occurred under Standard 9 (deferring, suspending or cancelling the overseas student’s enrolment). If MIT extends the duration of an overseas student's enrolment (i.e. CoE), we must advise the overseas student to contact DoHA to seek advice on any potential impact on their student VISA, including the need to obtain a new student VISA. ONLINE LEARNING As MIT provides HE and ELICOS programs to overseas students, NCP-2018 allows: For HE programs, only one third of a course to be presented through online learning, with the remainder presented through: o Face to face sessions; o Work place learning (i.e. internships, placements); o Online lectures. For ELICOS, any online learning must be in addition to the minimum face-to-face teaching requirements. STANDARD 8: MIT POLCIES The MIT Policies relevant to Standard 8 are: 1) ELICOS Policy and Procedure (Attendance). 2) Academic Progress Policy and Procedure. 3) Academic Appeals Policy and Procedure. 4) Enrolment Policy and Procedure. 5) InSPIRE Program Guidelines. STANDARD 9: DEFERMENT, SUSPENSION OR CANCELLATION OF STUDY DURING ENROLMENT MITs ‘Enrolment Policy and Procedures’ outlines the process for assessing, approving and recording: A deferment of the commencement of study for an intended overseas student or suspension of study (i.e. take approved leave from all studies) as requested by an overseas student. These circumstances are restricted to: o Compelling or compassionate circumstances or o Misbehaviour by the overseas student. o A suspension or cancellation of an overseas student's enrolment including maintaining the record of such decisions. These circumstances are restricted to: Misbehaviour by the student; The overseas student's failure to pay monies to undertake or continue the course as stated in the written agreement and as per MITs ‘Enrolment Policy and Procedures’; or In accordance with Standard 8 (Overseas student visa requirements), be a result of a breach of course progress or attendance requirements by the overseas student. Students must be advised that deferring, suspending or cancelling their enrolment may affect their student visa. STANDARD 9: MIT POLCIES The MIT policies relevant to Standard 9 are: 1) Enrolment Policy and Procedure. 2) Overseas Student Refund Policy and Procedure. 3) Student General Misconduct Policy and Procedure. 4) ELICOS Policy and Procedure (Attendance). 5) Academic Appeals Policy and Procedure. 6) Sample of Exclusion Letter. 7) Flowchart of Academic Progress Procedure. 8) Student Complaints and Grievances Policy and Procedure. 9) Academic Integrity Policy and Procedure. STANDARD 10: COMPLAINTS AND APPEALS MITT is required to have an internal complaint and appeals process which meets certain minimum requirements set out in the Code. These requirements have been embedded into our policies and procedures. As per the MITs ‘Student Complaints and Appeal Policy and Procedure’ scope, the policy relates to enrolled students of the Institute, or groups of students including students of the MIT Language Centre; and former students up until twelve months following withdrawal or expired leave of absence from an Institute unit or course. The policy outlines that if a or groups of overseas students are unsatisfied with the outcome of our internal complaint and appeals process, they must be: Advised of their right to access an external appeals process (at minimal or no cost); and Be provided with the contact details of the appropriate complaints handling and external appeals body within 10 working days of the said outcome. If a current overseas student, their enrolment must be maintained while the complaints and appeals process is ongoing. If the internal or any external complaint handling or appeal process results in a decision that supports the overseas student/s, MIT must immediately implement any decision / recommendation and / or take preventative or corrective action required and advise the overseas student/s of the outcome. Please refer to MITs ‘Complaints and Appeal Policy and Procedure’ for a comprehensive exclusions list. STANDARD 10: MIT POLCIES The MIT policies relevant to Standard 10 are: 1) Student Complaints and Grievances Policy and Procedure. 2) Academic Appeals Policy and Procedure. STANDARD 11: ADDITIONAL REGISTRATION REQUIREMENTS MIT must provide information (including providing evidence) to our ESOS agency that meets the criteria required to provide a full-time course at a location. These criteria include: The name, phone number and email address of our principle executive officer; Where a course is (or is to be) provided under arrangement with another registered provider or a non-registered provider, MIT must provide the ESOS agency with specific details; Appropriate supervision and assessment of overseas students are in place for any work-based training required for the overseas student to gain the qualification, including the name, phone number and email address of the supervisor; Mode of study / how the learning will be presented (e.g. work-based training, face to face, etc.) including that the course is not to be delivered entirely online but to a maximum of one-third (Standard 8); Course duration which includes holiday breaks or any work-based training; Who will present the learning (name, qualifications, phone number and email address) should the provider have a partner that assists with course delivery; The number of overseas students enrolled with the provider and the maximum number allowed. This is dependent upon the appropriateness of the staff, resources and the facilities for the delivery of the course/s; and The expected duration of the course does not exceed the time required to complete the course on the basis of full-time study. ​We must request approval of any changes we make to our courses from our ESOS agency at least 30 days before these changes are implemented. ESOS ENFORCEMENT As a registered provider, MIT can face severe sanctions and penalties for breaching the ESOS Act or NCP-2018. Sanctions include suspending or cancelling MITs CRICOS registration for one or more of our courses. The Minister may also impose conditions on our ability to enrol overseas students. Conditions that may be imposed include: A limit on the number of overseas students that may enrol; Limitation on the number of new overseas students we can accept; Prohibition on dealing with a specified agent in relation to current or future overseas students; Prohibition on accepting new overseas students from a particular country; Prohibition on providing a specified course to overseas students APPENDIX 1: STANDARDS 1 TO 5 Mapping of MIT Policies and Procedures against ESOS Act National Code of Practice. ESOS NC Standards MIT Policies MIT Policies Standard 1 - Marketing Information and MIT Marketing Policy and Procedure Industry Internship Policy and Procedure Practice Standard 2 – Recruitment of Admissions Policy and Procedure Sample 'Letter of Offer and Acceptance an overseas student Credit Transfer and Recognition of Prior Agreement - International Student' Learning Policy and Procedure Overseas Student Refund Policy and Procedure Course Entry Requirements Guidelines by Country Standard 3 – Formalisation Overseas Student Refund Policy and Procedure Sample 'Letter of Offer and Acceptance of enrolment and written agreements Privacy Policy Agreement - International Student' Statement of Financial Standing Standard 4 – Education agents Agents Appointment Monitoring Management and Termination Policy and Procedure A Sample Agent Agreement Standard 5 – Younger overseas students N/A APPENDIX 1: STANDARDS 6 TO 8 Mapping of MIT Policies and Procedures against ESOS Act National Code of Practice. ESOS NC Standards MIT Policies MIT Policies Standard 6 – Overseas student support Orientation Program: International Students - Student Handbook services NC6.6 have sufficient student support Melbourne Records Management Policy and Procedure personnel to meet the needs Orientation Program - International Students - Critical Incident Policy and Procedure of students enrolled Sydney Student Complaints and Grievances Policy and Procedure Standard 7 – Overseas student transfers Student Transfer Policy and Procedure InSPIRE Program Guidelines Enrolment Policy and Procedure Student Academic Progress Policy and Procedure Standard 8 – Overseas student visa ELICOS Policy and Procedure (Attendance) Enrolment Policy and Procedure requirements including attendance Academic Progress Policy and Procedure InSPIRE Program Guidelines requirements Academic Appeals Policy and Procedure APPENDIX 1: STANDARDS 9 TO 10 Mapping of MIT Policies and Procedures against ESOS Act National Code of Practice. ESOS NC Standards MIT Policies MIT Policies Standard 9 – Deferring, suspending or Enrolment Policy and Procedure Academic Integrity Policy and Procedure cancelling the overseas student’s enrolment Overseas Student Refund Policy and Procedure ELICOS Policy and Procedure (Attendance) Academic Integrity Policy and Procedure Academic Appeals Policy and Procedure Student Complaints and Grievances Policy and Sample of Exclusion Letter Procedure Flowchart of Academic Progress Procedure Standard 10 – Complaints and appeals Student Complaints and Grievances Policy and Academic Appeals Policy and Procedure Procedure MODULE IN REVIEW It is imperative that MIT practices contribute to maintaining Australia's reputation for delivering quality educational services to international students. Students must be assured that courses will be delivered, quality tuition and support services will be provided, and their fees protected. The ESOS framework is designed to achieve these objectives by requiring providers to be transparent and accountable in their operations. As a staff member, you must comply with the requirements of the ESOS framework. By fulfilling your obligations, you will avoid placing our CRICOS registration at risk. ASSESSMENT To confirm your understanding of the topics covered in this module, you will now need to complete a short assessment. Once you start the assessment you will not be able to return to the module without having to restart the assessment from the beginning. Therefore, if you would like to review any of the topics covered you should use the menu button to navigate to that particular topic. The assessment contains 10 randomly selected questions. To pass the assessment you will need to achieve a mark of 80%. Click to Begin