Quality Assurance in Education PDF

Quality Assurance in Education Prepared by Dr. Walaa Elsaied Sakr Assisstant Professor of Comparative Education & Educational Adminstration Faculty of Education- Ain Shames University  The course outline Autho...

Quality Assurance in Education Prepared by Dr. Walaa Elsaied Sakr Assisstant Professor of Comparative Education & Educational Adminstration Faculty of Education- Ain Shames University  The course outline Author Chapter Asst. Prof. Mahmoud M. Elmahdy Salem Assistant professor of Comparative and Cognitive andConceptual Introduction International Education Faculty of Education - Ain Shams University Dr. Adel Mohamed Hassan SolaimanLecturer of Comparative Education andEducational Internal Quality Assurance System AdministrationFaculty of Education- Ain Shams University Dr. Doaa Nabil Mohammad HamdyLecturer of Comparative Education andEducational External Quality Assurance System AdministrationFaculty of Education- Ain Shams University Dr.Suhaib S. M. TolbaLecturer of Comparative Education andEducational The Qualityof The Educational System in Egypt AdministrationFaculty of Education- Ain Shams University  The lecture of today Cognitive and Conceptual Introduction: 1. Why Quality? changes and challenges that imposes quality. 2. Some definitions about quality assurance. (Quality, education service quality, quality culture, quality improvement, total quality management, quality circles, accreditation, quality assurance, evaluation, self study report). Justifications of highly interest in educational systems all over the world. Globalisation Internation Technologica al Ratings l and for Scientific Education Revolutions Justification of Education Quality Highly Work Requiring of Requireme Education nts Aware of Quality Culture  Some definitions about the course The concept of ensuring that any procedure is performed in the right manner from the first time and every time by depending on the beneficiary’s feedback to improve the performance. The institution`s good production, or providing a service excellently, so it is capable of fulfilling beneficiary`s needs consistently with their expectations and achieving happiness and satisfaction for them. A figure to understand quality Preferance Adequate Cutomer`s Criteria Uniqueness Excellence Degree Use Satisfaction Matching quality  Education Service Quality It refers to The degree of discrepancy between internal and external customer`s expectations of educational institution service and its actual performance. Providing educational institution`s service in a good manner for achieving beneficiaries` satisfaction.  Quality Culture (QC) Quality culture plays a significant role in achieving sustainable success, improving performance, and enhancing internal and external customer`s satisfaction, it is a basic part of educational institution`s reputation. QC can be defined as: the opinions, values, beliefs, traditions and practices concerning quality, it represents the environment in which the employees follow guidelines in all levels and specifications, motivating them to realize the institution`s vision, mission Items of Quality Culture Participation and Effective Customer Wise Comprehensi Communicati Orientation Leadership on on Continous Learning and Responsible Improving Developing Personality  Quality Improvement (QI) Quality improvement aims to achieve the highest level of efficiency, lower down the defects as it possible in a way to raise the ability of the institution in competition, consequently achieving the customer`s satisfaction. Continuous improvement is a main part of quality culture. All the procedures and action within the institution to increase efficiency and effectiveness of the activities and processes for adding additional benefits to the institution and its customers. It is a process of creating an environment in which efforts of the educational institution staff strive to create constantly improving quality for the aim of improving performance levels and all processes through following a method reduces waste and errors, and increases the institution`s capacity to meet beneficiaries` expectations.  Total Quality Management (TQM) Management: The ability in achieving the demands TQM: through using the available human, One of the contemporary material and informational resources administrative approaches, that based for achieving objectives efficiently on continuous and comprehensive development at all levels, stages and and effectively. aspect of performance in the Total is defined as: institution through introducing new Availability of quality and excellence culture which seeks to implement in all aspects of work starting by standards to ensure the quality of the understanding beneficiary’s needs processes through which the good is ending with his satisfaction of the produced or the service is provided. service or product. The Components of Educational System Material Inputs Human Intellectual Planning Processes Organization Directing Controlling Material Outputs Human Intellectual  The beginning of quality movement The quality movement can be traced its roots back to the old past, all the religions asserted on quality and work`s perfection “indeed, we won`t allow to be lost the reward of any who did well in deeds” Over the past few decades, there had been a scientific philosophy to develop the concept of quality as understood today, then it was developed to TQM in the fifth decade of the twentieth century by several leaders in Japanese industry, such as: Philip Crosby, Joseph M Juran and Deming. TQM excellence and success in industry, it moved to education starting by high education, then pre-university education. TQM is implemented in education for several reasons (increasing demand for education all over the world, increasing aspirations of education, increasing economic competition among countries and education is the engine for competition and leadership)  Activity Total Quality Management Traditional management Comparison Work nature Management style Decision making and decision taking Focusing attention Initiative and innovation Information flow Direction and control Responsibility Evaluation standards  Quality Circles Quality circles depend on cooperation between all the employees in the educational institution. Quality circles originated in Japan in the fifth decade of the twentieth – century, it spread from Japan to all countries because of its effectiveness in quality improvement and raising productivity in various institutions, they are also called quality control circles or improvement teams. Quality circles are defined as small groups of employees (from 6 to 12) members, meeting regularly to identify and solve their work problems. Characteristics of quality circles and s ing s S u Foc ntinou t lead elf- Co v em en er s h ro ip Im p ma cisio ng Vo kin n- De at i lun in ticip g t ee r Pa rin g  Quality circles focus on many fields in education, such as: improving educational curricula: quality circles help teachers in identifying points of strength and weakness in curricula and suggest required improvements. improving methods of teaching: quality circles can help teachers in developing effective methods of teaching. improving learning environment: quality circles can help in improving school learning environment through improving communication among teachers, students and parents. improving parents` participation: quality circles can help in improving parents` participation in educational process.  Accreditation: Accreditation is originated from the verb accredit which means making something dependent, it also means formally accredited for any institution to do educational activities. "Mark and scientific rank given to the educational institution for achieving Authority`s standards. "Accrediting agencies organize and conduct institutional review and, with information from those reviews, they make decisions on whether or not to accredit an institution.  kinds of Accreditation Authorities A.institutional accreditation: which means measurement of the whole institution quality. B.Specialized accreditation: means measurement of academic programs quality in the educational institution. The importance of accreditation The Governmen t and the Public Work the Importance of Educational Sectors Accreditation Institutions Students  Quality Assurance (QA) A proactive approach that focuses on preventing defects and errors before they occur, it involves planning, designing, and implementing quality standards and procedures that ensure the consistency and reliability of the products and processes. The management system which by exercising control over activities at all stages, the essential features are efficient quality management system, periodic review and audit of the operation system.  Self Evaluation Self-evaluation (internal audit) is the pillar of school accreditation, as a beginning evaluation is defined as: a diagnostic and therapeutic process to identify the strengths and weaknesses of the institution`s performance, in order to enhance the strengths and treat the weaknesses in the light of policy of the state and the institution. Systematic process based on scientific rules to issue a scientific verdict of all inputs, processes and outputs of the educational system.  Self-study Report (SSR) The most important step in the process of assessment and accreditation is the preparation of SSR by the institution, it contributes in developing educational institution and improving its performance through taking wise decisions: It is defined as: The document which is prepared by educational institution following the guidelines provided by accreditation authority and it is a basic step of accreditation. The document which is the result of educational institution`s self-evaluation in the light of standards for the aim of diagnosing and analyzing performance, identifying achievements and challenges and identifying future improvements objectives.