Emotions at Work - IEM Strategies - Dec 2023

DAY 5 : 12TH Dec 2023 Emotions at work Interpersonal Emotional management  Multiple intelligences Howard Gardner publishes ‘The Shattered Mind’ which introduces the concept of multiple intelligences Intrapersonal Intelligence: ‘The ke...

DAY 5 : 12TH Dec 2023 Emotions at work Interpersonal Emotional management  Multiple intelligences Howard Gardner publishes ‘The Shattered Mind’ which introduces the concept of multiple intelligences Intrapersonal Intelligence: ‘The key to self-knowledge, access to one’s own feelings and the ability to discriminate among them and drawn upon them to guide behaviour.’ Interpersonal Intelligence: Capacities to discern and respond appropriately to moods, temperaments, motivations and the desires of other people.’ Emotions at work  Emotional Competencies Successful Failure Composed and calm under Self-Control pressure Moodiness and angry outbursts Taking responsibility, fixing Acting defensive, covering up and Conscientiousness the problem and quickly assigning blame moving forward Undermining the process and trying High integrity and concern for Trustworthiness others to get ahead at any cost Empathic, tactful and show Lack empathy, abrasive, arrogant, Social Skills consideration and/or intimidating Insensitive and manipulative Cooperative and appreciate Building Bonds diversity How Would You Define Emotional Intelligence?  If your emotional abilities aren't in hand, if you don't have self-awareness, if you are not able to manage your distressing emotions, if you can't have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far.  Daniel Goleman  Definition of Emotional Intelligence Emotional intelligence (EI) is a person’s ability to perceive emotions in the self and others, understand the meaning of these emotions, and regulate one’s emotions “Identify, asses and manage emotion of oneself then detect emotions of others” Includes five emotional and social competencies:  Self-awareness  Empathy  Social skills  Self-regulation  Motivation *Daniel Goleman - author of “Working with Emotional Intelligence” Why Do You Think Emotional Intelligence Is Important?  Self-Awareness Case Study #1 Ali rushed in and interrupted Tanya during a meeting to get information he had been waiting for. In a stressful-demanding tone, Ali stated that he hadn’t heard back from Tanya and he must have it before the end of the day. 1. If you were Ali, how would you handle this differently? 2. Should Tanya and/or the meeting members respond or say anything? 3. How do you think Tanya views Ali’s behavior? 4. How do you think Ali’s interruption was perceived by members of the meeting? 5. How do you think this will effect Tanya and Ali’s working relationship?  Ali needs to become more self-aware of how he is perceived. He can come across as demanding. He needs to recognize his triggers so he can change his approach and respond more effectively. Ali needs to work on better understanding how his behavior affects others work and emotional stress. Ali can do some reality testing and visualize the consequences before hand. If this behavior is chronic it will cause major issues for the team, such as low productivity, low morale, gossip, not wanting to work with others, etc. ali’s behavior has a ripple effect which in turn can be a factor in an unhealthy work environment. 1. Self awareness…….is about understanding who you are, what makes you tick, what makes you angry, what makes you happy and motivated… Johari window Assignment 3 : LETS DO IT ! Accurate Self-Assessment 2. Self-Regulation Self-regulation, which is like an on-going inner conversation, is the component of EQ that frees us from being prisoners of our feelings. People engaged in such a conversation…find ways to control (emotional impulses) and even to channel (emotions ) in useful ways… Daniel Goleman  Actions to Build Self-Regulation Develop constructive inner dialogs Avoid distorted thinking Overgeneralizations Destructive labeling Derail counterproductive behavior Sarcasm Avoidance Boastfulness Use humor Redirect your emotional energy Take time out to relax 3.Social Awareness Social awareness is the ability to understand the emotional makeup of other people and how your words and actions affect others. it’s about picking up cues from the people around you to ‘read the room’. Is there tension in the air? What is the body language of those around you communicating? Who is being ignored in your conversation?  Empathy Case Study #2 - Questions 1. What was jaweria trying to communicate to Mikaeel, and what did she want from him? 2. What do you think was going through Mikaeel’s mind? 3. How do you think jaweria reacted to Mikaeel’s comments, and what will she think as a result of this conversation? 4. How would you handle this differently? If you were Mikaeel, what would you say instead? 5. Do you think it’s possible to express too much empathy? 6. Is it possible to pretend to be empathetic? 7. How can you learn to be empathic even if it’s not your natural tendency?  Empathy Checklist Put yourself inside of the other person’s “shoes” so you can experience what that might be like. Sense what the other person is worried about even if s/he can’t express it in words. Show that you take them seriously by making eye contact and nodding. Simply recognizing, understanding and verbalizing the other person’s concerns can significantly improve the situation. Acknowledge their emotions and the difficulty of the situation even if you don’t have a solution.  Acknowledge feelings first, and let the other person know they have been heard (even if you can’t change the situation)  View the situation from the standpoint of the other person  Probe and listen to hear what’s important  Verbalize and/or normalize their concerns  Show you take the other person seriously by making eye contact or nodding  As a supervisor/mentor, give timely coaching, and offer assignments that challenge and foster a person’s skills Empathy …….is commonly described as the feeling of a person imagining himself in another's situation, “putting himself in the other's shoes”. It represents the skill to understand how others feel and what it means, and to communicate these emotions to others. Is this a hard and fast rule ?  Is this a hard and fast rule?….probably not, but having strong social skills and knowing how to talk with and get along with others can be a contributor to success both at work and in your home life. Are there people out there who do not have good people skills who are successful in business? Yes, but it most cases, it is a huge advantage in life to have good social skills. It means you have empathy and can read other’s signals well. If you are more introverted, it doesn’t mean you wont be successful. You don’t have to be the most talkative and outgoing individual to have good EI social skills.  4.Self-Motivation (People who possess self-motivation skills) are driven to achieve beyond expectations…The key word here is achieve…They are motivated by a deeply embedded desire to achieve for the sake of achievement (alone)… Daniel Goleman Achievement drive Commitment Initiative Optimism  Emotion Management Strategies There are four interpersonal emotion management strategies to manage others' emotions. Situation modification Cognitive change Attentional deployment Modulating the emotional response.  1. Situation modification Consists of active efforts to directly modify or change a situation to alter its emotional impact. Leader will remove, modify, or change the aspects of the situation or problem causing an undesired emotion in the follower Situation modification is Problem- focused 2. Cognitive Change It involves reappraising or reinterpreting the situation It helps the follower to see the situation more positively Thus, cognitive change is also Problem-focused. Unlike situation modification, the undesired emotion is not removed or altered. Instead, the negative emotional impact of the Situation modification is mitigated by changing the way the follower thinks about the problem 3. Attentional Deployment Attentional deployment involves distracting attention away from the elements of a situation, or by moving away from the situation entirely. In attentional deployment, a leader directs his or her behavior at distracting the follower in order to induce more positive emotions. (use of humor)  Unlike situation modification and cognitive change, in this strategy problem causing the undesired emotion is not removed, reframed, or directly addressed. Instead, when using this strategy, a leader attempts to distract follower's attention from the cause of the negative emotion. In this way, attentional deployment is Emotion-focused 4. Modulating the emotional response Modulating the emotional response involves influencing emotional response tendencies. Aimed at reducing the behavioral expression of an emotion. Leaders engage in behaviors that encourage followers to suppress their undesired negative emotions Indeed, organizational display rules are typically targeted at the suppression of negative emotions such as anger, frustration, and disappointment. Suppression can be particularly important in organizations because it can be easily communicated and also built into an organization's culture