Creating Resilience in the Workplace PDF

Creating Resilience in the Workplace Vibhas Ratanjee, Gallup Subject Matter Expert Wellbeing Is Plummeting as Worry and Stress Have Spiked to Unprecedented Levels Many leaders are rightfully concerned about the declining wellbeing and the threat it poses to business productivity and...

Creating Resilience in the Workplace Vibhas Ratanjee, Gallup Subject Matter Expert Wellbeing Is Plummeting as Worry and Stress Have Spiked to Unprecedented Levels Many leaders are rightfully concerned about the declining wellbeing and the threat it poses to business productivity and performance. Percentage who are "thriving" has dropped to Great Recession levels Daily significant stress and worry have spiked with unprecedented magnitude There is significant anxiety about personal finances as financial situations only worsen People indicate their mental health will suffer before their physical or financial health does = 76% say they have experienced a great deal or fair amount of disruption 2 Copyright © 2020 Gallup, Inc. All rights reserved.  Resilience “Psychologists define resilience as the process of adapting well in the face of adversity, trauma, tragedy, threats, or significant sources of stress — such as family and relationship problems, serious health problems, or workplace and financial stressors. As much as resilience involves ‘bouncing back’ from these difficult experiences, it can also involve profound personal growth.” American Psychological Association 3 Copyright © 2020 Gallup, Inc. All rights reserved.  How resilient are you feeling right now? I’m doing very well. I’m hanging in there, mostly good days. I’m definitely feeling the weight and effects of COVID. I’m worried about me. 4 Copyright © 2020 Gallup, Inc. All rights reserved.  Life doesn’t come with a map 5 Copyright © 2020 Gallup, Inc. All rights reserved. The Five Elements of Wellbeing CAREER You like what you do every day. By studying the human behavior and wellbeing of COMMUNITY SOCIAL more than 98% of the You like where you live. You have meaningful world’s population, friendships in your life. Gallup uncovered the common elements that people need to thrive in their lives. PHYSICAL FINANCIAL You have energy You manage your to get things done. money well. 6 Copyright © 2020 Gallup, Inc. All rights reserved. A Focus on Well-being Drives Resilient Individuals, Organizations and Communities Findings from Gallup’s foundational research on well-being Individual Organizational Community Healthcare utilization Healthcare utilization Healthcare utilization Hospital admissions/30-day readmissions On the job performance Violent crime rate Overall self assessment of health Unplanned absenteeism Property crime rate New onset disease burden, including Accidents/Workers comp. claims High school graduation rate hypertension and diabetes Likelihood that employees will look Teen pregnancy rate Reduced probability of future obesity for a new job Motor vehicle deaths New onset depression/anxiety Likelihood that employees will Drug addiction/overdose rate actually voluntarily change jobs Sleep disorders (reciprocal relationship) Employee Engagement (reciprocal Current life satisfaction Employment and unemployment relationship – each drives future state (reciprocal relationship) Anticipated life satisfaction in 5 years of the other) Significant daily emotional experiences Adaptability to change Resiliency (bouncing back from injury, illness, or hardship) 7 Copyright © 2020 Gallup, Inc. All rights reserved.  Individuals’ experiences can vary greatly across wellbeing elements. THRIVING STRUGGLING SUFFERING Wellbeing that is Wellbeing that is Wellbeing that is strong, consistent moderate or very low and at and progressing in inconsistent in a high risk in a a particular element particular element particular element 8 Copyright © 2020 Gallup, Inc. All rights reserved. The Five Elements of Wellbeing CAREER You like what you Where do you stand on do every day. each element today? 5 is “Thriving” COMMUNITY SOCIAL You like where you live. You have meaningful 4 friendships in your life. 3 2 1 is “Struggling” PHYSICAL FINANCIAL You have energy to get You manage your things done. money well. 9 Copyright © 2020 Gallup, Inc. All rights reserved.  A Focus on Wellbeing Leads to a Life Well-Lived Compared with employees who are only physically fit, Gallup research shows that those who have high wellbeing across all five elements: ARE ARE 36% MISS ARE 81% 41% 43% more likely to report a less likely to seek less work as a result more likely to full recovery after out a new employer of poor health volunteer illness, injury or in the next year hardship 10 Copyright © 2020 Gallup, Inc. All rights reserved.  Thriving wellbeing is the key to resilience. 11 Copyright © 2020 Gallup, Inc. All rights reserved.  BEST PRACTICES The Five Elements of Wellbeing 12 Copyright © 2020 Gallup, Inc. All rights reserved. Thrive in Career Wellbeing Do you like what you do each day? BEST PRACTICES 1. Every day, use your strengths. 2. Identify someone with a shared mission who encourages your growth. Spend more time with this person. 3. Opt-in to more social time with the people you enjoy being around. 13 Copyright © 2020 Gallup, Inc. All rights reserved. Thrive in Social Wellbeing Do you have supportive relationships and love in your life? BEST PRACTICES 1. Reimagine how you invest your time. Redirect wasted time to invest in meaningful activities with friends, family and colleagues. 2. Strengthen the mutual connections in your network. 3. Mix social time with physical activity. 14 Copyright © 2020 Gallup, Inc. All rights reserved. Thrive in Financial Wellbeing Are you managing your economic life to reduce stress and increase security? BEST PRACTICES 1. Establish default systems that reduce daily worry about money. 2. Practice gratitude by helping others (in material or non-material ways) 3. Buy experiences because experiences last and material purchases fade. 15 Copyright © 2020 Gallup, Inc. All rights reserved. Thrive in Physical Wellbeing Do you feel you have good health and have enough energy to get things done daily? BEST PRACTICES 1. Get at least 20 minutes of physical activity each day. Sleep enough to feel well-rested. 2. Spend enough time in the recovery zone (outside of the performance zone) 3. Avoid overwhelming, negative news 16 Copyright © 2020 Gallup, Inc. All rights reserved. Thrive in Community Wellbeing Do you like where you live, feel safe and have pride in your community? BEST PRACTICES 1. Identify how you can contribute to your community based on your personal mission. 2. Tell people about your passions and interests so they can connect you with relevant groups and causes. 3. Opt-in to a community group or event. Whether you want to start small or go big, start now. 17 Copyright © 2020 Gallup, Inc. All rights reserved. Your Wellbeing Plan CAREER COMMUNITY 1. Every day, use your strengths. 1. Identify how you can contribute to your community based on your 2. Identify someone with a shared mission who encourages personal mission. your growth. Spend more time with this person. 2. Tell people about your passions and interests so they can 3. Opt-in to more social time with the people you enjoy connect you with relevant groups and causes. being around. 3. Opt-in to a community group or event. Whether you want to start small or go big, start now. SOCIAL PHYSICAL 1. Reimagine how you invest your time. Redirect wasted time to invest in meaningful activities with friends, family and colleagues. 1. Get at least 20 minutes of physical activity each day. Sleep enough to feel well-rested. 2. Strengthen the mutual connections in your network. 2. Spend enough time in the recovery zone (outside of the 3. Mix social time with physical activity. performance zone) 3. Avoid overwhelming, negative news FINANCIAL 1. Establish default systems that reduce daily worry about money. 2. Practice gratitude by helping others (in material or non-material ways) 3. Buy experiences because experiences last and material purchases fade. 18 Copyright © 2020 Gallup, Inc. All rights reserved.  HOW? Taking Ownership Determine your current state. of Wellbeing – Where are you now in relation to each wellbeing element? At the end of the day, there is one main Envision your future state. conversation in our lives — with ourselves. – Visualize yourself thriving in each Each adult’s wellbeing is their own responsibility. element of wellbeing. – What does “thriving” look like for you? – How does it feel? Identify gaps that fall between current and future states. – What barriers are preventing you from achieving your goals? – What support do you need? – What are your next steps? Determine simple action steps, write them down and share them to create visibility and accountability. 19 Copyright © 2020 Gallup, Inc. All rights reserved.  What about the wellbeing of others — people you manage or work with? 20 Copyright © 2020 Gallup, Inc. All rights reserved.  Direct reports of Engaged employees are Engaged employees are 7x to 9x 28% thriving managers are 15% more likely than disengaged more likely to participate in a more likely to be thriving employees to report being wellness program offered by six months later. “very comfortable” discussing their organization. each element of wellbeing with their manager. 21 Copyright © 2020 Gallup, Inc. All rights reserved.  10 Ways to Build a Resilient, High-Performing Workforce 22 Copyright © 2020 Gallup, Inc. All rights reserved. 1. Include employees in the wellbeing conversation. Ask employees to contribute wellbeing ideas Solicit ideas on how to enhance wellbeing both at work and at home. Get feedback on what's currently available, what's working and where there's room to improve. 23 Copyright © 2020 Gallup, Inc. All rights reserved. 2. Link the wellbeing of each employee to the successful mission or purpose of the organization. Discuss how a vibrant wellbeing culture for each element is critical to the mission's success. Ask how the mission might help them lead a life well-lived. Constantly remind others of these connections 24 Copyright © 2020 Gallup, Inc. All rights reserved. 3. Strongly encourage participation in wellbeing activities when setting job expectations and goals. Let employees choose the wellbeing activities best suited to them based on their individual wellbeing goals and unique talents and interests. Remind employees what programs and offerings are available. 25 Copyright © 2020 Gallup, Inc. All rights reserved. 4. Have each employee identify the element of wellbeing they feel comes naturally to them and at which they are most successful. Invite employees in one-on-one or small-group meetings to describe the element of wellbeing that they gravitate to most easily. Learn about what factors in life and work motivate them to succeed and how they succeed 26 Copyright © 2020 Gallup, Inc. All rights reserved. 5. Recognize employees for their wellbeing achievements. Formalize mechanisms in the workplace for providing recognition of wellbeing accomplishments Be sure to create a recognition mechanism for each element. 27 Copyright © 2020 Gallup, Inc. All rights reserved. 6. Follow up to show you care. Have employees submit their interests and goals for wellbeing. Ask them how they are progressing toward their goals. As appropriate, inquire about the wellbeing of family members and brainstorm how to include them in workplace wellbeing activities. 28 Copyright © 2020 Gallup, Inc. All rights reserved. 7. Create a “Wellbeing Board of Directors.” Have employees identify at least three people at work who have had the most significant impact on their wellbeing, and why each has created a significant impact. Encourage employees to write a note to each person — as members of their wellbeing board — describing why they are on the list and recognizing their contribution. 29 Copyright © 2020 Gallup, Inc. All rights reserved. 8. Create a sharing network to socialize best practices. When interacting with others in team meetings, start with each person saying something about their personal wellbeing that is important to them. Ask employees to share apps they’ve discovered or books they’ve read that support their wellbeing. 30 Copyright © 2020 Gallup, Inc. All rights reserved. 9. Explicitly link each workplace wellbeing activity to at least one of the five elements. Individualize activities to each employee's situation through discussion and by creating a more focused set of goals. Communicate the value and benefit of these activities — which will go a long way in encouraging participation in wellbeing programs. 31 Copyright © 2020 Gallup, Inc. All rights reserved. 10. Include wellbeing goals and milestones in reviews and progress meetings. Incorporate the five elements of wellbeing into progress review conversations Ask, "Is there an aspect of your wellbeing that I can support?" 32 Copyright © 2020 Gallup, Inc. All rights reserved.  Select one idea you will activate on. 10 Ways Leaders Build a Resilient, High-Performing Workforce WHEN? 1. Include employees in the wellbeing conversation. 2. Link the wellbeing of each employee to the successful mission or purpose of the organization. 3. Strongly encourage participation in wellbeing activities when setting job expectations and goals. 4. Have each employee identify the element of wellbeing they feel comes naturally to them and at which they are most successful. 5. Recognize employees for their wellbeing achievements. 6. Follow up to show you care. 7. Create a 'Wellbeing Board of Directors.’ 8. Create a sharing network to socialize best practices. 9. Explicitly link each workplace wellbeing activity to at least one of the five elements. 10. Include wellbeing goals and milestones in reviews and progress meetings. 33 Copyright © 2020 Gallup, Inc. All rights reserved.  HOW? Taking Ownership Determine your current state. of Wellbeing – Where are you now in relation to each wellbeing element? At the end of the day, there is one main Envision your future state. conversation in our lives — with ourselves. – Visualize yourself thriving in each Each adult’s wellbeing is their own responsibility. element of wellbeing. – What does “thriving” look like for you? – How does it feel? Identify gaps that fall between current and future states. – What barriers are preventing you from achieving your goals? – What support do you need? – What are your next steps? Determine simple action steps, write them down and share them to create visibility and accountability. 34 Copyright © 2020 Gallup, Inc. All rights reserved. Creating Resilience in the Workplace Vibhas Ratanjee, Gallup Subject Matter Expert