Counter Deamnds Training Quiz .pdf

1) What can be considered a counter-demand in a personal injury case? a) A letter sent before the initial demand b) A letter sent after the initial demand supplementing information c) A letter sent after the initial demand providing a counteroffer d) All of the above 2) When can a demand be consider...

1) What can be considered a counter-demand in a personal injury case? a) A letter sent before the initial demand b) A letter sent after the initial demand supplementing information c) A letter sent after the initial demand providing a counteroffer d) All of the above 2) When can a demand be considered “expired” or “terminated”? a) After the expiration date and hour arrives b) After receiving a counteroffer from the plaintiff c) When the defendant doesn't respond immediately d) None of the above 3) Which department handles the preparation of a simplified counter-demand using FV forms? a) Case managers b) Litigation c) Demand Writers d) None of the above. 4) What distinguishes a supplement demand from a counter demand? a) Supplements always include a settlement offer b) Supplements need to be sent after obtaining offers from the defendant's insurance c) Supplements solely provide new information without making an offer by themselves d) Supplements have a different expiration date from the initial demand 5) A supplement demand can be sent after the expiration of the initial demand without requiring an extension. False 6) The expiration of a demand ONLY occurs if the defendant outright denies the demand. False 7) How should you request a counter-demand from the demand writers department? a) Through a Google Form b) Through Ring Central c) Through a task on Filevine d) Via email 8) Most adjusters calculate their offers from Colossus, which doesn’t usually account for pain and suffering in settlements. True 9) Case Managers should engage with the adjuster's __________ to escalate communication in justifiable scenarios. Answer: supervisor 10) In case a counter-demand fails to settle the case, it is advisable to review the case for referral or drop. True 11) When you request a counter demand in FV, you must specify the intention, tone, and _____________ for the demand. Answer: strategy 12) For a nice adjuster who is requesting the marital status of the client before sending the dec pages and before the expiration of the last demand, what type of counter-demand should we send? a) Aggressive 2nd opp to tender b) Nice 2nd opp to tender c) Nice supplement demand d) Aggressive extension 13) What would you include in the counter-demand of a case in which the defendant is low-balling us because of a supposed prior accident? Assuming that the prior accident is minimal and the client was discharged after only chiro. a) All new medical records b) All medical records related to the prior accident c) Pictures of the prior accident d) All of the above 14) SIU means Settlement Initiation Unit. False 15) What letter would you send after a UM adjuster low-balled us with their offer? a) Cumis Counsel letter b) 2nd opportunity to tender the PL letter c) Supplement demand d) None of the above