Copy of MGTS 3401 OBM Unit 1 (Chapters 1, 4, 9, 10).docx

**Chapter 1** ============= [[An Overview of Organizational Behavior]](https://docs.google.com/presentation/d/1fr5swpRz32NTFbJGeHcFTz3SoiG7aleG/edit?usp=drive_link&ouid=107481123282267543843&rtpof=true&sd=true) ----------------------------------------------------------------------------------------...

**Chapter 1** ============= [[An Overview of Organizational Behavior]](https://docs.google.com/presentation/d/1fr5swpRz32NTFbJGeHcFTz3SoiG7aleG/edit?usp=drive_link&ouid=107481123282267543843&rtpof=true&sd=true) -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- A manager is holding regular team meetings to motivate employees, inspire them toward the company's vision, and resolve any interpersonal conflicts that arise. Which managerial function is the manager demonstrating? Leading Organizing Controlling Planning The process of monitoring and correcting the actions of the organization and its members to keep them directed toward their goals best describes which basic managerial function? Controlling Planning Leading Organizing The ability to understand cause-and-effect relationships and to recognize the optimal solutions to problems best describes which of the four critical management skills we discussed in our class? Diagnostic Skills Interpersonal Skills Conceptual Skills Technical Skills You are the head of a marketing team, and a conflict arises between two team members regarding the division of responsibilities for a major campaign. To resolve this conflict, you sit down with both team members, listen to their concerns, and mediate a solution that satisfies both parties. What type of (critical) management skill are you primarily using in this situation? Interpersonal Technical Conceptual Diagnostic A fast-food restaurant chain that has been highly successful in its home country decides to expand internationally. They open franchises in new regions, increase the number of stores, and enter new markets with an aggressive marketing campaign. What strategy is the company pursuing? Growth Strategy Cost Leadership Strategy Differentiation Strategy Specialization Strategy "Providing the best customer support before, during, or after the sale" best describes which source of competitive advantage? Service Quality First to market Speed Which management perspective states that one leadership style will not always be effective in enhancing employee satisfaction and job performance in every circumstance? Situational perspective Universal perspective Interactionist perspective Interactionism In a software development team, individual employees have varying work styles. Some prefer working independently on complex problems, while others thrive in collaborative environments with frequent feedback. The team leader adjusts work processes based on each team member\'s preferences, tailoring how work is assigned to match their strengths and the project's requirements. Which perspective best explains the team leader's strategy? Interactionalist Perspective Universal Perspective Situational Perspective Situationalism Perspective According to our class lectures, gossiping is a form of 1) \_\_\_\_\_\_ , which is a minor, interpersonal 2) \_\_\_\_\_\_\_. Political Deviance, Dysfunctional Behavior Property Deviance, Organizational Citizenship Behavior Production Deviance, Dysfunctional Behavior Personal Aggression, Counterproductive Work Behavior All of the following are examples of Organizational Citizenship Behaviors ("OCBS") EXCEPT Politicized behavior (spreading rumors, etc.) Willingness to train new hires Works late / overtime voluntarily Courtesy Which of the following provides the STRONGEST correlation? -0.59 +1.50 -2.00 0 Which of the following is an example of a hypothesis? Setting a goal will be positively related to the number of products assembled. A researcher found a 0.8 correlation between goal setting and productivity Personally, I am more productive when I set goals. All of these are examples of hypotheses. What is the MODERATOR in the following hypothesis - \"Employee burnout negatively affects job satisfaction, particularly when workload is high\"? Workload Employee burnout Job satisfaction Job autonomy **Chapter 4** ============= [[Individual Values, Perceptions, and Reactions]](https://docs.google.com/presentation/d/1CKh0DLH4kIEtrLF2FYEcQXlkBnMLpzHg/edit?usp=drive_link&ouid=107481123282267543843&rtpof=true&sd=true) --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Which of the following is a way to resolve cognitive dissonance? All of these are correct Change your behavior Change your attitude Search for additional information \_\_\_\_ commitment is defined as feeling obliged to stay with an organization for moral or ethical reasons Normative Emotion-Based Continuance Affective Melissa not only loves her job but also everything her organization stands for. She would keep working there even if she weren't getting paid. She stays because she wants to. This best captures which of the following types of organizational commitment? Affective Commitment Continuance Commitment Normative Commitment Obligation-Based Commitment A value conflict might result from \_\_\_\_ , values related to the work itself and \_\_\_\_\_ , values related to outcomes of doing work. Intrinsic Work Values, Extrinsic Work Values Extrinsic Work values, Intrinsic Work Values Terminal Values, Instrumental Values External Values, Internal Values When an employee's values conflict with the values of the organization. Individual-Organization Value Conflict Intrapersonal Value Conflict Interpersonal Value Conflict Quite a dilemma! Conflict between the instrumental value of ambition and the terminal value of happiness Intrapersonal Value Conflict Interpersonal Value Conflict Individual-Organization Value Conflict Intrinsic-Extrinsic Work Value Conflict Inhibiting the expression of emotion best describes which emotion strategy discussed in class? Suppression Deep Acting Surface Acting Reappraisal You are a flight attendant who needs to be cheerful throughout a long flight, even though you are having a bad day. Instead of just faking a smile, you actively try to change your mindset to feel genuinely positive and happy by focusing on the enjoyable aspects of your job. Which emotion regulation technique are you applying here? Deep Acting Surface Acting Reappraisal Suppression John has worked for the same company for ten years and refuses to apply for a new role in a different department because he feels comfortable in his current position, even though he is unlikely to get promoted. Which bias is John most likely demonstrating? Status Quo Bias Projection Anchoring Self-Fulfilling Prophecy If a hiring manager is interviewing someone who reminds him or her of himself or herself when he or she was just starting out, he or she may assume that the candidate also shares his or her values, work ethic, and abilities. This is an example of: Projection Halo Effect Anchoring Status Quo Bias This is a question about Attribution Theory. Would others behave similarly in the same situation or receive the same outcome? If almost everyone earns an A in the course in which your roommate just did well, \_\_\_\_\_ would be high and you would make external attributions for your roommate's grade. If \_\_\_\_\_ is low and few students do well in the class, you would make internal attributions for the grade. Consensus Consistency Distinctiveness Cognitive Dissonance Does the person act the same way or receive similar outcomes in different types of situations? This is a question that gets at \_\_\_ of Attribution Theory. Distinctiveness Consistency Consensus Inconsistency Imagine you are a manager at a marketing firm. One of your employees, Sarah, missed a crucial deadline for an important project. You are trying to figure out the cause of her behavior using attribution theory. Which of the following pieces of information would lead you to attribute Sarah\'s missed deadline to an *external factor* (like a situation outside of her control)? Sarah has never missed a deadline before, but most other employees missed this same deadline too. Sarah frequently misses deadlines for a variety of projects. Other employees, however, consistently meet their deadlines. Sarah typically meets deadlines in most projects, but she missed this one. No other employees missed the deadline. I would attribute Sarah's missed deadline to an INTERNAL factor for all of them. Which of the following types of Organizational Fairness / Justice refers to the perceived fairness of the outcome received? Distributive fairness/justice Procedural fairness/justice Interactional fairness/justice Informational fairness/justice What if you learned that the hiring manager is your friend's cousin, so your friend was offered the job even though you were more qualified? Bending the rules for a relative would probably violate your standards for what constitutes a fair hiring procedure This best describes which type of Organizational Fairness / Justice? Procedural fairness / justice Interactional fairness / justice Informational fairness / justice Distributive fairness / justice A poorly designed office that doesn't allow a worker adequate privacy is an example of a \_\_\_\_ organizational stressor. physical demand task demand interpersonal demand role demand **Chapter 9** ============= [[Communication]](https://docs.google.com/presentation/d/1ygCFUDmdoSP4TQn-p3sancxdY5ZEZhnM/edit?usp=drive_link&ouid=107481123282267543843&rtpof=true&sd=true) ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Gustav, an entry-level employee, feels his manager holds him to a much higher standard than others in the department. He sees Gladys, a manager in another department, in the hall, and he stops to ask her for advice about how to deal with what he perceives to be unfair treatment from his manager. This is an example of which of the following types of (organizational) communication? Diagonal Horizontal Downward None of these others \_\_\_\_ communication typically consists of messages about how to do a job, performance goals, the firm's policies, and how the company is performing Downward Upward Horizontal Diagonal \_\_\_\_ communication occurs when someone in an organization communicates with others at the\ same organizational level. Horizontal**\ **Downward\ Diagonal\ Formal The \_\_\_\_ refers to an individual, group, or organization that is interested in conveying a particular message to another party Message Sender Channel Message Receiver Message Decoding \_\_\_\_\_\_\_\_\_\_ refers to the emphasis given to spoken words and phrases. Verbal intonation Nonverbal intonation Body Language Nonverbal communication "Listener needs to engage in a process of capturing the information that is being communicated" best describes which part of Active Listening? Sensing Processing Communicating Gaslighting Which of the following is a recommendation in providing constructive feedback? Give feedback in private Give feedback in public Be as general as possible Don't request permission What are the characteristics of successful communication? Clarity, Conciseness, Consistency, and Audience Consideration Sensing, Processing, Responding Affect, Cognition, Behavioral Intention Message Sender, Message Encoding, Message Decoding, Message Receiver, Noise In a \_\_\_\_\_\_\_\_\_ culture, if an employee asks a manager for a raise and the answer is no, the manager might explicitly say no. Low-context High-context Closed Open Which of the following occurs when a message is not decoded by the receiver in the way the sender intended? Misperception Jargon Information overload Filtering Which of the following type of noise is likely to disrupt the communication process when a sender and receiver seem to attach different meanings to the same word? Semantics Jargon Competition Ambiguity According to media richness, which of the following has the most number of cues? Face to Face Text Email Snail mail You are in a team meeting, and your colleague takes credit for an idea you came up with. You feel frustrated but don't want to cause conflict. You say nothing and try to focus on other tasks. What communication style are you using? Passive Passive-aggressive Assertive Aggressive When a manager tells a subordinate to restock the shelves or gives instruction on how to operate a machine, they are using Task-oriented communication Relationship-oriented communication Time-oriented communication Hierarchical communication **Chapter 10** ============== [[Conflict and Negotiation]](https://docs.google.com/presentation/d/1Q3pmFzYoZ3PRhOBSt13ADDf0VKxGXbE9/edit?usp=drive_link&ouid=107481123282267543843&rtpof=true&sd=true) ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ The hospital has only one portable X-ray machine. The emergency room staff claim to have the greatest need for the machine, but the surgeons in the operating room are demanding access to the machine as well. The conflict between these two groups is a result of which source of conflict? Resource constraints Differing process goals Differing values Change The management department plans to grow based on several agreed-upon goals, but department members can't seem to agree on how the goals will actually be achieved. The management department is experiencing Process conflict\ Relationship conflict\ Values conflict Informational Conflict Which of the following is NOT an effective conflict management skill? Demeaning Questioning Listening Mediating In the \_\_\_\_\_\_\_\_ stage of Glasl's model of conflict escalation, the idea that "talking no longer helps" emerges and the conflict begins to get destructive. Action over words Hardening Debate Loss of face In a workplace dispute, two colleagues start gathering allies to support their position. They form informal groups and actively try to discredit each other. The focus of the conflict shifts from the issue at hand to gaining power and dominance through alliances. Which stage of Glasl's conflict escalation model does this situation represent? Images and Coalitions Hardening Debate Limited Attempts to Overthrow Which of the following is the earliest stage in Glasl's model of conflict escalation? Hardening Debate Into the Abyss Threat as Strategy Which conflict management style embodies an "I win, you win" mindset? Collaborating Competing Compromising Accommodating Josie is a marketing manager for a new health spa. She strongly believes that the spa needs to advertise to older women, but her boss does not agree. Josie feels that this issue is so important that not following her idea will hurt the company. What conflict management style should she use? Competing Avoiding Accommodating Compromising Distributive negotiation is... zero sum, meaning any gain for one party entails a corresponding loss for another. usually ineffective, regardless of the techniques applied by all parties involved. better than integrative negotiation because it uses a win--win technique. unscientific, so it is considered to generally be ineffective in all circumstances. Reuven and Esther are negotiating about how they will split up their two hours of TV time tonight. During their conversation, they realize that Reuven's favorite shows are on Monday and Esther's favorite shows are on Wednesday. Therefore, if each of them takes both hours of TV on their preferred night, they will both be happy. What negotiation style are Reuven and Esther using? Integrative negotiation Distributive negotiation When a third party builds a positive relationship between two parties, improves their communication, and facilitates their discussion, the process is called Conciliation Arbitration Litigation Mediation A confidential, impartial, and informal resource for students to help resolve any campus-based conflict or concern Ombuds Coalitions Contingent Contracts Litigator In each of the following situations, a contingent contract would be a useful mechanism to employ EXCEPT: To deal with symmetrical information To bet on bias To reduce risk To deal with asymmetric information All of the following make coalitions work EXCEPT: Pursuit of personal goals at all costs Leadership and initiative Group goals, joining behind a mutual interest Group interest over self-interest