Concepts of Foundation Study Guide

Concept of foundation of professional 1.Stress management as well as internal vs external 2. Burnout ? 3.Time management 4.confrontation vs conflict 5.diversity, (including generational diversity yourself in the differences that may be encountered in supervising people various age group. N...

Concept of foundation of professional 1.Stress management as well as internal vs external 2. Burnout ? 3.Time management 4.confrontation vs conflict 5.diversity, (including generational diversity yourself in the differences that may be encountered in supervising people various age group. Nothing can be said “for sure “about generation diversity, but you may see enough differences in behavior to merit a situational approach to some problems )next step of aformative action the goal of a diversity program is create an environment that allows employees of law backgrounds to reach their full potential work well together t 6.Feedback performance feedback is important responsibility of those who manage the work of others unfortunately, it is frequently under utilized , and sometimes ignored all together 7.performance evaluation should be regularly scheduled evaluations are important but they should not be relied on alone all employees through perhaps some or more less than others need to know how they are doing on ongoing basis a good evaluation meeting collides with both parties feeling they have accomplished something positive the purpose of evaluation is to your understanding of performing to expectations by management and employees, identify training and development needs and etc. 8.rewards/reward system n that rewards also be made available for team performance as well for individual performance Reward worthy behavior is demonstrated by employees who are regularly willing to go above and beyond the call of duty by exceeding the expectations placed on them(wages,benefits,educational reimbursement and etc.) non-financial awards can be any recognition of performance or achievement that conveys to the individual and to other that this person has before beyond normal expectations 9.motivation is a cognitive drive that occurs when an individual seeks satisfaction of higher order needs ultimately true motivation is self motivation. Managers cannot motivate employees. The most they can do is create the climate in which employees become more likely to motivate themselves. R=recognition A=Achievement G=growth(career)W=work itself A= advancement R= responsibility(RAGWAR) 10.leadership/leadership styles Authoritarian leadership leaders who use this style are often described as task oriented,participative leadership is leaders who behave according to this style are often referred to as people oriented ,theory Z leadership Japanese management characterized by employee participation and fairness,Bureaucratic leadership is by the book management, essentially impersonal and etc. Situational leadership involves adapting when approach to the individual situation for example“different strokes for different folks.Laissez faire leadership is hands off finch, straddling, exercise, little authority, or control. It is essentially Nonleadership. 11. Internal vs.external customers? (Look at PowerPoint before midterm review for answer) 12. Job description( should include the purpose or goal of the position, the condensed responsibilities of the position and the title of the position) schedule 13. Policies (are made to establish goals, shape behavior ,reflect the mission and values of organizations ,specify the procedures, rules and regulations of the organization) (policy eliminate repetitive decision-making and help in orienting new employees) (the first one supervisor is the chief activator or enforcer of policies a new policy may be needed when a new services introduced or etc.)ADA Americans with disabilities. It’s necessary to have policies that address the complex regulations regarding hiring and Etc.) 14. References (should be done by Human Resources ) 15. Resumes( be alert of indications of customer service experience, frequent job changes investigate length time gaps) 16. Patient 17. Teamwork 18. Orientation ( general orientation is the introduction to the total organizational, workplace as a whole ,departmental orientation is an introduction to the new employees assigned work group and jobs , meet meeting with supervisor and etc. orientation should describe policy rules and regulations etc.) there is usually a general orientation to the hospital, presented by human resources and other general orientation is ideally followed with a departments specific orientation they should discuss mission ,vision and values history ,compensation and fire safety etc? Key terms Diversity management-Breaking the ways in which managers higher supervise use the skills of and promote or otherwise assign and reassign employees the very backgrounds Culture diversity -in reference to the workforce. This is a mix of person of racial, multicultural, ethnic, and gender oriented background, including differences in age, education, economic level, and the presence or absence of disabilities.