Communication Skills Notes - B Pharmacy 1st Sem PDF
Document Details
Carewell Pharma
Jaspreet Kaur
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Summary
These notes cover communication skills, specifically for first-year B Pharmacy students. They explore various aspects of communication, such as barriers to communication, in different contexts and details the different types of communication.
Full Transcript
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Ca Ca haning0 ntus Dach o tmbllbua may Stnde be an indiuidual oxou an_ 0ntanisalion OX RssaqNesaae is ay idsdhal the Sinde uanise o (ommaleJH a a ithi s rm rm rm Hha liuis Ahe xsponseo cibitn| ha ha ha ommunicion_ pxocsS DLomts Lin clecicling about the messoge o lP lP lP be Conuiyud t mxt by tnsurtd thdt lh main el el obitcinwe a dh. msaq MdiaMdia is a means uedtoi eax w w re re inthanae he mtSsogelhe chpce aabpxopmiai hrdiu Ca on CKmmuniualion i Stnlia lox mabing he mtssage ecdive nd Ca Conuyinltz bnMed b4 he eihit h oXeoCommunalion Vgxirs depnding ubon ealues O Conmmunicalou a a rm m m Keerpt Kipien DLosex t atasonox bo ar ar Hhe mSs.og is laagcltd ha ctgiL b he Ph Ph ohich Ap deLOClEI und(astoanc 1he mssp lP is depnd upon vaziOuL adoi Such a. l l el el bnousleda aheiipienT he1r_Kesponsibnesc ohene sSae w w Sd bathAudbacbsh muin (ommneill c re re CommniLatianpxoceSS as t Ca Ca pedmil_ 1he me ss.aa it hilas bsenclt (ehon conming iheontT_inirpxetalion d classtellow a a m m m ar ar ar Website :- www.carewellpharma.in Ph Ph Ph Credits :- Jaspreet Kaur ha ha ha Page 4 of 29 lP lP lP CAREWELL PHARMA el el SUBSCRIBE us on YOUTUBE w w re re C DATE PAGE Ca Ca me49cby dhedutccdes Heed bach my be vesbaPox on x.bal.Jt maydahe a LOxitenam alsa, in he oam o memos Xeoxls e a a rm rm rm TRoLess CommuniLalionThe. uoxd DnOCLS ha ha ha Suggashal communication ixisT G a Sequtnte lP lP lP LHiroc bxough o Sexies an inlaadliu el el S pioLeS ommunitation is heComimunitaiion agnls w w inualia ln iheDxoCs o coounitalioh axe Jhe re re O Stbcler and eleivex Ca Communicalion rommunlcaliom baue ive Sleps Ca Tdralicd ntcding xansaissian oding. ing a a rm m m Ress nit ar ar ha ldtaiiontaeeaso lhu loamaiion oan idea ox Ph Ph Pe lP Seleciion _ofo mEsdgi btommunicalrd| l l el el he scobe oidealän is deieamined by lhe w w Sendeas nosle.dae ebiences and abiliiies as ds lhe pua bose ol re re Combaunicalion ad ihe con leaf Ca Ca lommunitolivR Slualionlle sSoge. qenexal ave t0 Linds _o Coni Co ad moiiono. clasfollow a a m m m ar ar ar Website :- www.carewellpharma.in Ph Ph Ph Credits :- Jaspreet Kaur ha ha ha Page 5 of 29 lP lP lP CAREWELL PHARMA el el SUBSCRIBE us on YOUTUBE w w re re S DATE PAGE Ca Ca encoclingIt is Ahe biscts o changing in Some am_ologital &dd_méiq i inb oxma in julualions ncoding inslues Seleding a a a languggt rm rm rm SalkciinAn appoaiale ommuniLalion an ha ha ha eltciing abbropjiale CommuniLdiv oim lP lP lP el el 2eleirg,a (ommunicative orm a w w debendY upon he Sendex XtCLEV re re seladionship ard dhe ouaal coalO Ca Ca Commuhicatima Sluation sanmission xCinsmisson xeEKS the lo9 o mexsgqe oU he choeh channlans misin_Loniam Hh medium stltcded a a duiingdhe pxatSs Otncoding Ong Aeh T rm m m HhommluniLAtion_choahnt c om ar ar ha initlertxe oxmisc So HhaT mesigge as Ph Ph 7eac.hed Ahe stciver toidhout ány cl\Nluabonc lP l l el el DecodingIt is he bxoceAs oConvealing messge a w w nahoughi b 1ansloling {he ecieutd re re simuli mb inierpxeled_Meantngin _Ovder Ca Ca undessad he_messaa Conmunitald- Ts messoge Imborlunt b mlet i is ihe classfella hal iS11ansetd _homohe jon a a m m m ar ar ar Website :- www.carewellpharma.in Ph Ph Ph Credits :- Jaspreet Kaur ha ha ha Page 6 of 29 lP lP lP CAREWELL PHARMA el el SUBSCRIBE us on YOUTUBE w w DATE re re PAGE Ca Ca o anaihex lhe xective as o assiqn lh mtssagen oxdtado udezsdand he psoc oOcocingLnaluzs inierb elauior and orousis aqmisaaDecodips in onal conmunicalion includes iLSia a a rm rm rm land yrdexlading and in_ ONi len_ Communicalion i ne-exs aeadin ad ha ha ha udersarcing_a Otlt ni messcaqt lP lP lP el el Resbonuelleedbacas lhe adion and adion is hoessgqe w w ettive o ihe ba the_ H re re Sendlea b Emushat 1he mesaqg as y Ca eceived and undeasood Ho O communitaion ahe Ca 1lhe epriive ne.ik Communicaton debehcls on hous medthing inltrdcd byh Stndex a a rm m m ar ar ha Ph Ph lP l l el el w w re re Ca Ca classsallow a a m m m ar ar ar Website :- www.carewellpharma.in Ph Ph Ph Credits :- Jaspreet Kaur ha ha ha Page 7 of 29 lP lP lP CAREWELL PHARMA el el SUBSCRIBE us on YOUTUBE w w re re C DATE PPAGE- Ca Ca Bordiens Commu nicalion(ommunitatiOn ij he_Oocess_a xansmiHing inoxmalio ad Cinuhing' ohslxudonYhe looas a a commukical¥on can be desLxibrd rm rm rm boxbie Baxie aykad o ihis- ha ha ha sboting musga CanluSJon h od- lP lP lP miyudAuslanding el el HPsobaizs w w re re PhysialogicalbaxitPhysio logyis theae Ca ohe he Himan bdy cipdmic oi31SoCom Ca Phusiolg Fhyiolgiel mILat)on ocuT clue he phusical conditian DJandr) Ox ciev hich miqh Vin be bysitd isabiliistin-ludessenioKy a a rm m m CSuniion_adathey phscalAysundiuns ar ar eciv ommLuniLcdion xauirey_ober ha Ph Ph Funiioning ohe Stns in ath lha lP endet_ai he neLyex- l l el el dh YbyiLa Laxaitas Dsluxbance ih lomm- w w dui bnltana elets an poLsh re re physical bosit8It LUKS beL.alse O Ca Ca uNOng ChoiceO mtdiun LJS (Omni loadcom blt and lengdh messaqet ayaLSS_ classollou bE_Lrlaltd_DRLAUL A. lyndl a a m m m ar ar ar Website :- www.carewellpharma.in Ph Ph Ph Credits :- Jaspreet Kaur ha ha ha Page 8 of 29 lP lP lP CAREWELL PHARMA el el SUBSCRIBE us on YOUTUBE w w S DATE re re PAGE Ca Ca Idead such As aulHy_wading al tpluphone, loud spkalat, ielkaxadd susimoiniesnai Phupical bmats ii htenvio ntnial and natxal_(ondiilion ht ads aca aait in n a misSagsom a communitallon trdi a rm rm rm ha ha ha ra Culunal BaxiLA Culuxt ishe pa Hen lP lP lP oaDh-0axahld 0sSumplions,aout o popleshould el el ha a4IVeh lle iianashey ga aboui lhti w w Ahindt ad tel re re socially. claoiaSuiuae isalf Ca Ca thansoi ted behONiAu) azlsQh1lekarel, ancuag ldeai, jum ols dL sbih! 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(ammluniLadLon o ads- 1san ILhang ideaspinions, ard emoljand by-loo or a a moye pexSonLAmmuniLaion anAmils rm rm rm inoxmolion ai only abaul donbleads ha ha ha ord dilkaminable idtas and_apYnions btalso abpul molion LJheh_Lr lP lP lP C LommuniLaling_Ox inlerqLing uoih el el Lapyonghn mAy beae Ho-Ja w w re re tar ta oy eVin wrhie lpa Ca sualy sudied caxlie lhexe axe ela sStndial Ca lemdnlso CommuniLalion lihe Sgrdes, ecce mesiaas ad medium, ad on ihe baiis omin mluxe mrisaaf an a a mediumo (ommynicgdla mabe rm m m Calegexized ino diexenj caleqoie lihe ar ar ha Ph Ph lP ace to ace (ommllnlLalion.(ommluniale l l ahexe sendea ad RLeive_Anbhysicall el el pSEninOn táLh_ olheo x w w ampleinlkauie.Lgs, g1oup disLussians, re re Ca Ca Hae-o-(ommuniLalion loamunitadion hexe stndlka Ord KtevE) One of in aonio ach othe hey may be Comimuncalin classtellow a a m m m ar ar ar Website :- www.carewellpharma.in Ph Ph Ph Credits :- Jaspreet Kaur ha ha ha Page 13 of 29 lP lP lP CAREWELL PHARMA el el SUBSCRIBE us on YOUTUBE w w CP DATE- re re PAGE Ca Ca eleb} Heu le.bhoneobiles lausnlexenti Hoama(ommunLLalionE ommunLLalion_in hiuhonlen bmuúue_ad stuCalional| ae omal on dmle oiial a a (ommutoo rm rm rm oxgtiniáiond ommuMiCalioin, Clasinom ha ha ha Heahing SemlnTJ4Lon nus met:nas gaou disLussions d lP lP lP norma (omnmuniLlionlommunicclan Ih el el ushich o. loamaldy LS obsexed ad w w hnquag usd i dts in omdl, on eq re re CommniLdion blus and amo ind Ca lall eaquR onmily n Mbeas ik Oxal PommuinLcon ommunicalon ox Ca Inle iudipn done qhrouahoxalmOClo 4SpeRchponal ini Vltosqoup dstuss lonsqneral thiital dL a a ten lommuhiLadion ommlunialon rm m m cone ar ar hYgh_uxHrn ned CinSzeind qLULSijonsLiing oAdi aoa ha Ph Ph lP le len,appliLalion, hmi, essaqinq ek l l ASua lommuniLalion H intGdk el el ia ur SsTanS stux1s priniud w w piLluxs sueSF e1Y n re re oxqoni2ailon, isuasqnalsSeIUe_ A quldeline Ca Ca Jo Lmployt maae Com MuniLadion SiY ond nsian cineoul elassfellow a a m m m ar ar ar Website :- www.carewellpharma.in Ph Ph Ph Credits :- Jaspreet Kaur ha ha ha Page 14 of 29 lP lP lP CAREWELL PHARMA el el SUBSCRIBE us on YOUTUBE w w re re DATE. P PAGE Ca Ca DRailal Lommunicqiion-ashen_compuleY Ydiqilal tchnoloqy Iswtd mi Hi mtssags hin and lans oulside o heSum aani2alonitisdiqilal bp tomnLaniat| am munizaiont ihualws a a y ond non-Erbalsumblism la rm rm rm con ae ha ha ha meaning- HT andmui HOXmsdty NO li ommun1Lalion,ud lP lP lP hy nux aitale und.erlonding el el andheding 1 niirnis w w re re Thxe odes o lom,nunicalLon Chiho Ca Oosis messag fay ådeliuy conmunicalian olh may be Ca cdenoled hxouqh hy mod In 1ahexonalmadL. nlepyeiive pcl a a rm m m xastn ialion de ar ar ha e lranst ofnlor maion s Ph Ph lP l l lanquaq y Lwilh 19e hlb olbad el el mdye eni IHLán be Veibol ahdUmh w w wr b ommunicalian re re Ca Ca Veybal lommunication t inombss bslh oc9 you drlivej mes0qand classfollo a a m m m ar ar ar Website :- www.carewellpharma.in Ph Ph Ph Credits :- Jaspreet Kaur ha ha ha Page 15 of 29 lP lP lP CAREWELL PHARMA el el SUBSCRIBE us on YOUTUBE w w DATE re re PAGE Ca Ca you xeLtivLAhem. Omm uniaiio n is ot sbill, cieli1 On aliImm Ho uxyone whih: Y_sludeni on leacht tmplouELgY mpioy Or anysid Land cIV Oneho_Can nY- a a inlosmalfon leaxly and di c rm rm rm ghy alucd an aBe _gKo hi Hl ha ha ha hehe td lP lP lP el el NonVez ommuniLation uhen oy ajob, w w inieyviÄn4 YOuz ko re re andYyOu Ca Ca qi olh qutions |tmbloyq valucle shaqu Clo_a_ _A LshaT yáu Jayand (ah Lu ach lhe basT 1mþrsion las Candlidalus coxeullypipabe a a ohaT rm m m a sou duning 'inehituai qnc)_ndluo ar min Gteniion ia upically a ar Less ha Ph Ph o hu miscge gYL omminiccd lP l l el el OmmuNLalLanac -o w w |Hace inleyation is a (onepj_ b (omm_ re re 8Hudis descibing socialiny ulion Ca Ca LamLed oul iihT, ang mediali ng Hhndoay a-io- Ja neyadibn i in s he bnurlua in|lumte O classeliow a a m m m ar ar ar Website :- www.carewellpharma.in Ph Ph Ph Credits :- Jaspreet Kaur ha ha ha Page 16 of 29 lP lP lP CAREWELL PHARMA el el SUBSCRIBE us on YOUTUBE w w re re DATE PAGE L Ca Ca indiiduals diut þhysical pxetnt ih hey hodylanguag flexadion on ohe atio0 bas lemant h odial Suilemoxmng a Siqniliton oindividtra jpizaidh an a a rm rm rm expeiince gainng hiauqhaul ont' ime. ha ha ha lP lP lP uanaqes el el In hi aqe mocdexn oe noogicall w w dai venbusiness Lahbe tasy o uTh_ re re aside adual phusical huna inler Ca actiph an tommuni elecioni devite Lemaîlwe Ca calion_uia mal4 Soial nmedia_e Je,Le on he phonebut ux ohoqe hatall theseOYe missi ng One a a - Ye y, aLe-b-- rm lommoh Com_ongn m m ar ar ole Du mcin în lRYiLon ha Ph Ph lP ypes aommunicatiohilammunicaiion l l an el el tiiharae oacl, ldeas,oplnion and emoio bias o mone eans w w re re |(ommuniLaiionhman mits, inomtutisn hST only abouTopg.ble ds erd_ Ca Ca ckclea mnable ideds andopino ns but alsa _aou motion. hen A comml Hnsses Or dlasstallow sans mils soud In.o mlion a a m m m ar ar ar Website :- www.carewellpharma.in Ph Ph Ph Credits :- Jaspreet Kaur ha ha ha Page 17 of 29 lP lP lP CAREWELL PHARMA el el SUBSCRIBE us on YOUTUBE w w re re Ca Ca DATE PAGE a a he may alo inlen tionally O rm rm rm nlons CommuiLding hu atiude or ihezaame ha ha ha his mid. lP lP lP abal(ommlunialion ls Mhen use el el CommuniLole ouY mtM04 w w ballyJt re re cuisse oL0xds, BAbulagy nd_ Sym bsls anse Ca Ca nlo7maOn ohith ay b alua Spetii Emay als Coy amolionsa HindeS be liedey phishXomemanig iadiqhrd a a onuzmion salher than by _an txat rm m m ar ar ha Non-vabl lomnmlunitalianwhen ue Ph Ph loe onguaqe lP o igns, mbals ard qesurel l l athey hah ha el el oxds jo Communitaiing of inleiaiing w w o11h otheay bnoLsnas on re re is Veybe Communitale Ca Ca a a m m m ar ar ar Website :- www.carewellpharma.in Ph Ph Ph Credits :- Jaspreet Kaur ha ha ha Page 18 of 29 lP lP lP CAREWELL PHARMA el el SUBSCRIBE us on YOUTUBE w w C re re PDATE PAGE Ca Ca Vsuallemanyhe abu lo semembe oams And auences _o eCogn1e xmCnd Ahem quiAl When Jeen AQain. anguaqe o any- a a hepimaiyJUnLiion rm rm rm lanauae 1so_ L6eihormaliob oUb entes moilons T ldnquage yab0 ha ha ha used pain iain satiql dalonshipsan lP lP lP ident oith qleain seutican 'o el el Sxe AL meanhat_all_ human w w lanqusqgs haue io ides an inlernal re re secltk (on(eyned _oiih lhe oyGani2alt Ca Ca p oinquisiiniormalion nilessa Coim municcdiong Gh 4lkynal ldspec lhe diYIpiypeciives con b h laNAuG4R e. experithte LlL a a OtherAach ating Pspcliue rm m m 1 at lhdt you are ar ar pitncImine. ha beAiscussing Ph Ph in ameting uohKE oil at lP hainasidaurpLtpnalslicies a (ambles| l l coxLAhauillo bring lht el el kdrle rsalion bu Aphiqhtue w w myouy OLsnlh n re re ihe Lomban Lshyyouch hed hat demon.sizciek/tohy Ca Ca ngsiahOn oain thangesiah]ntd be made elassfellow a a m m m ar ar ar Website :- www.carewellpharma.in Ph Ph Ph Credits :- Jaspreet Kaur ha ha ha Page 19 of 29 lP lP lP CAREWELL PHARMA el el SUBSCRIBE us on YOUTUBE w w S DATE re re P PAGE Ca Ca o(oLXSe Some pexitnteo inunce me o u Jutre a qouyaniyouLb (ommuniLalionKI experiehcS allt Ccmbineone oy euStnes, ard _cxe losel_assacialod ioithOu evey day l a a rm rm rm 2 Kiuditas e all mve xudLcel lhe ha ha ha lP lP lP O LothaYSan and aumehalT he el el ameype 6ebexie nitLi aphen w w gob L beaple Loho qxeSimilaala th re re LRrt.Pse dicesae bally, duc b Ca cubure drd paily duè \apela a Ca Hhind yo otuan tzPaien ea qmbleie my Lomblte RaLh_phravés, ubmtn in Hhe orh plat are. - a a ouns pecble in ihLoib blatc are rm m m ar ar Senios in the or bplaLe care ha Subei.sons al Losh 4re. Ph Ph lP lheloudes Job level hiÁie l l el el 3onsequuuni o juckTces aiudieihe d he. w w Aaidy re re hal Lit in Saidir Ca Ca h preiuelittsand ihebe hauiou) Inluenced hem GeSLmlaly iniia.| Kre udiLe clasrallo atsAhe eurHday lueSO a a m m m ar ar ar Website :- www.carewellpharma.in Ph Ph Ph Credits :- Jaspreet Kaur ha ha ha Page 20 of 29 lP lP lP CAREWELL PHARMA el el SUBSCRIBE us on YOUTUBE w w re re CDATE PAGE. Ca Ca ligns 6ea ple ackoss ihe,globt.- A tbase Cansidezalian delhehe yesy. deniity As Lhdiuidugls, Piejudiue myESLult h_sliqma 4 eeling ol shanae bX okss n a