Communication & Interviewing Skills Lecture 1 PDF

Communicatio DR EMMA n& CAMPBELL Interviewing Skills  Communication A process in which one individual conveys information (intentionally or unintentionally) to another. It exists or occurs when one person attaches meaning to the verbal or nonv...

Communicatio DR EMMA n& CAMPBELL Interviewing Skills  Communication A process in which one individual conveys information (intentionally or unintentionally) to another. It exists or occurs when one person attaches meaning to the verbal or nonverbal behaviour of another. Communication is determined by whether the receiver assigns meaning to words and body movements.  Communication depends on Language- interpreting, expressing and remembering verbal language Perception- using pattern recognition and sensory memory to interpret stimuli picked up by our senses Conceptualisation- organising information Reasoning involves drawing conclusions from information Decision making- making choices based on future events Creating an effective helping relationship Verbal and Fundamental Conveys nonverbal in social work information should match How we hear Through things communicatio But you also depends on n you form a need skills culture and relationship language with client Caring and trust are NB Core characteristics to building a helping relationship Unconditio nal Empathy Positive Regard Personal Genuinen Warmth ess  Empathy  https://www.youtube.com/watch?v=1Evwgu369Jw (Bene Brown) https://www.youtube.com/watch?v=t685WM5R6aM (Inside out) The ability to understand another’s experiences as if their experiences were your own.  This is communicated by giving your undivided attention, responding sensitively to the non verbal communication.  Techniques of active listening also help to communicate empathy  Unconditional positive regard  When the social worker believes in the inherent worth of the person and treats them with respect no matter what the client has done before, presently or in the interview. The client has earned respect by being human and not by what they have done.  This is very closely linked to displaying a non-judgemental attitude. We all make judgements all the time but in a professional relationship we must suspend our own judgement.  Personal warmth ჻ Personal warmth exists when the client is made to feel safe and accepted. ჻If the worker has no warmth, they will seem insincere. ჻ Warmth is demonstrated mostly non-verbally such as in smiling, a soft voice, an interested posture, appropriate eye contact and gestures that convey openness and acceptance.  Genuineness ∆ Being ‘real’ and speaking with authenticity. ∆We do what we say and we do not come across as phony. ∆This does not mean that we are completely honest because we are sensitive to the needs of others so we also exercise self-discipline.  Other qualities Concretenes Competence Objectivity s Being able to Being proficient Being unbiased communicate in professional and able to specifically and tasks appreciate clearly different points of view  Other qualities Structuring Expertness People will most likely Or at least the accept help from someone appearance of it will they respect or are increase the client’s respect of the worker attracted to. and the client will be more open to the worker’s influence