Chapter 9 Reverse Logistics PDF
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This chapter covers reverse logistics, a crucial aspect of supply chain management. It examines the drivers, implementation barriers, and different types of product returns, including manufacturer, distribution, and consumer returns. The chapter also delves into the reverse logistics process, disposition options, and environmental considerations.
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CHAPTER 9: REVERSE LOGISTICS LEARNING OUTCOMES After completing this chapter, you should be able to define reverse logistics and understand the importance of reverse logistics in supply chain management discuss the drivers of reverse logistics implementation and identify ben...
CHAPTER 9: REVERSE LOGISTICS LEARNING OUTCOMES After completing this chapter, you should be able to define reverse logistics and understand the importance of reverse logistics in supply chain management discuss the drivers of reverse logistics implementation and identify benefits of effective reverse logistics management discuss the most important barriers to reverse logistics implementation explain the types and reasons for product returns in a typical supply chain discuss the reverse logistics process and related activities LEARNING OUTCOMES continued identify key decisions firms have to make during each stage of the reverse logistics process compare the disposition options and explain the importance of accurate disposition decisions illustrate and explain the reverse logistics process explain environmental standards applicable to reverse logistics. DRIVERS OF REVERSE LOGISTICS IN THE SUPPLY CHAIN Economic drivers Legislative drivers Environmental drivers Corporate citizenship and consumer pressures BARRIERS TO REVERSE LOGISTICS IMPLEMENTATION Economic barriers Internal barriers External barriers Operational barriers PRODUCT RETURNS IN THE REVERSE LOGISTICS PROCESS Manufacturer returns Distribution returns Consumer returns PRODUCT RETURNS IN THE REVERSE LOGISTICS PROCESS continued Figure 9.1 Types of product returns and related reasons in a supply chain REVERSE LOGISTICS PROCESSES AND STRATEGIC CONSIDERATIONS Figure 9.2 Reverse logistics processes and activities in a supply chain Source: Developed by author REVERSE LOGISTICS PROCESSES AND STRATEGIC CONSIDERATIONS continued Returns collection Inspection and sorting processes Returns processing Disposition processes – Reuse option – Product recovery options – Material recovery option – Waste management options ENVIRONMENTAL MANAGEMENT: ISO 14 000
