Fundamentals of Management 10th Edition Chapter 1 PDF

Test Bank for Fundamentals of Management 10th Edition by Robbins Chapter 1: Introduction to Management and Organizations, Management History 1) Which of the following is a common myth about the study of management? A) Management is just common sense. B) Managers need to be well disciplined in al...

Test Bank for Fundamentals of Management 10th Edition by Robbins Chapter 1: Introduction to Management and Organizations, Management History 1) Which of the following is a common myth about the study of management? A) Management is just common sense. B) Managers need to be well disciplined in all of the business areas. C) Managers are found in all types of organizations, large and small. D) Many of today's managers are minorities. 2) An organization is ________. A) the physical location where people work B) any collection of people who perform similar tasks C) a deliberate arrangement of people to accomplish some specific purpose D) a group of individuals focused on profit-making for their shareholders 3) All organizations have ________ that define(s) the organization's purpose and reason for existing. A) limits B) rules C) structure D) goals 4) One of the common characteristics of all organizations is ________ that define(s) rules, regulations, and values of the organization. A) a set of written bylaws B) an explicit goal C) a systematic structure D) a stated purpose 5) A fraternity is an example of an organization because it is comprised of people who ________. A) share the same values, traditions, and customs B) share the same goals and values C) share goals and function within a common structure D) function under the same set of rules and regulations 6) Which of the following is a key difference between managerial and nonmanagerial A) Managerial employees receive higher pay compensation. B) Nonmanagerial employees have less formal education. C) Nonmanagerial employees do not oversee the work of others. D) Managerial employees work longer hours. 7) The primary job of a manager is to ________. A) make decisions that help an organization grow B) tackle tasks that are too difficult for nonmanagerial employees C) coordinate between organization leaders and ordinary employees D) direct and oversee the work of others 8) The work of a manager ________. A) is strictly limited to overseeing and monitoring the work of others B) may involve performing tasks that are not related to overseeing others C) involves only high-level tasks that require a sophisticated skill set D) does not involve interaction with nonmanagerial employees 9) Supervisor is another name for which of the following? A) team leader B) middle manager C) first-line manager D) top manager 10) Which of the following types of managers is responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization? A) team leader B) top manager C) department head D) project leader 11) Which is an important job responsibility for a middle manager? A) defining the organization's long-term goals B) translating goals defined by top managers into action C) helping top managers define goals D) performing tasks that are not related to long-term goals 12) Which of the following identifies a manager who does NOT typically supervise other managers? A) unit chief B) shift manager C) vice president D) division manager 13) Of the following, which is the lowest level of management? A) a nonmanagerial employee B) an individual involved in defining the organization's philosophy C) a vice president D) a middle manager 14) All levels of management between the supervisory level and the top level of the organization are termed ________. A) middle managers B) first-line managers C) supervisors D) team leaders 15) Which of the following levels of management is associated with positions such as executive vice president, chief operating officer, chief executive officer, and chairperson of the board? A) team leaders B) middle managers C) first-line managers D) top managers 16) Brenda's high project completion rate indicates that she is ________. A) an efficient manager B) an effective manager C) a good spokesperson D) a good resource allocator 17) If Brenda accomplished her projects on time with high-quality results, but she took more time than other managers in the process, you could say that as a manager she was ________. A) efficient, but not effective B) a leader, but not a top manager C) project oriented, but not effective D) effective, but not efficient 18) Part of what defines an organization is its purpose. Answer: TRUE 19) All organizations have a structure that in some ways serves to define and limit the behavior of members of the organization. Answer: TRUE 20) In order to be considered a manager, an individual must direct or oversee the work of others. Answer: TRUE 21) A manager does not work directly on tasks for the organization. Answer: FALSE 22) Supervisors and team leaders may both be considered first-line managers. Answer: TRUE 24) Another term for efficiency is ________. A) doing the right things B) doing things right C) making sure things get done D) doing things at the right time 25) Which of the following might be an example of increased efficiency in manufacturing? A) cutting the amount of labor required to make the product B) cutting the price of the product C) increasing sales of the product D) increasing advertising for the product 26) Another term for effectiveness is ________. A) doing the right things B) doing things right C) doing things intelligently D) doing things when necessary 27) Effectiveness is synonymous with ________. A) cost minimization B) smart management C) goal attainment D) efficiency 28) Efficiency refers to ________. A) the relationship between inputs and outputs B) the additive relationship between inputs and outputs C) the inverse relationship between inputs and outputs D) decreasing inputs only 29) Good management strives for ________. A) low efficiency and high effectiveness B) high efficiency and low effectiveness C) high efficiency and high effectiveness D) moderate efficiency and moderate effectiveness 30) A candy manufacturer would increase both efficiency and effectiveness by making ________. A) better candy at the same cost B) better candy at a lower cost C) the same candy at a lower cost D) the same candy at the same cost 31) A candy manufacturer that made candy at a lower cost without improving the quality of the candy could be said to ________. A) increase effectiveness without increasing efficiency B) increase efficiency without increasing effectiveness C) increase both effectiveness and efficiency D) decrease both effectiveness and efficiency 32) The "father" of scientific management was ________. A) Henri Fayol B) Robert L. Katz C) Henry Mintzberg D) Frederick Winslow Taylor 33) Taylor began to develop his theory of ________ after a result of viewing workers in steel companies. A) the functions of management B) ethics-based management C) management skills D) scientific management 34) A major contribution that Taylor made to the study of management was ________. A) to measure efficiency on a 4-star scale B) to identify the one best way to get a job done C) to identify the three best ways to get a job done D) to measure inefficiency on a 4-star scale 35) Which of the following did Taylor NOT find "appalling" in his study of workers in steel companies? A) Workers "took it easy" on the job. B) Workers employed different techniques for the same job. C) Workers would only attempt to perform a job if they were shown to have aptitude for it. D) Worker output was only about one-third of what was possible. 36) Brenda's ability to determine what needs to be done and by whom is evidence that she excels at which management function? A) planning B) controlling C) leading D) organizing 37) When Joe decides the number of output units his team will be able to produce this week, which management process is he performing? A) controlling B) leading C) planning D) organizing 38) Effectiveness refers to the relationship between inputs and outputs. Answer: FALSE 39) A goal of efficiency is to minimize output costs while maximizing input costs. Answer: FALSE 40) Effectiveness refers to the attainment of the organization's goals. Answer: TRUE 41) Managers who are effective at meeting organizational goals always act efficiently. Answer: FALSE 42) The four contemporary management processes are planning, organizing, leading, and commanding. Answer: FALSE 45) Today, the basic management functions are considered to be ________. A) planning, coordinating, leading, and monitoring B) planning, organizing, leading, and motivating C) commanding, organizing, leading, and decision making D) planning, organizing, leading, and controlling 46) How many management functions were originally proposed by Henri Fayol? A) three: plan, organize, lead B) four: plan, organize, lead, control C) five: plan, organize, command, coordinate, control D) ten: 3 interpersonal, 3 informational, 4 decisional 47) Which of the following is NOT considered to be a part of the planning function of a manager? A) defining goals B) motivating C) mapping out strategy D) making decisions 48) The controlling management function is largely a matter of ________. A) resolving conflicts B) determining what needs to be done C) monitoring to see that tasks are accomplished D) enforcing rules for employees 49) Organizing includes ________. A) defining organizational goals B) resolving conflicts C) motivating organizational members D) determining who does what tasks 50) Resolving a conflict would be considered to fall under which managerial function? A) controlling B) planning C) directing D) leading 51) An important part of the controlling function is ________. A) evaluating B) structuring C) coordinating D) punishing 52) ________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles. A) Henri Fayol B) Robert L. Katz C) Henry Mintzberg D) Henry Ford 53) Giving a speech at an organization banquet would fall into which Mintzberg category? A) informational B) interpersonal C) decisional D) entrepreneurial 54) Mintzberg developed his ten managerial roles by ________. A) sending out questionnaires to thousands of managers B) observing hundreds of managers over several years C) closely monitoring the work activities of five chief executives D) using common sense to analyze the situation 55) According to Mintzberg, which of the following fit into the category of interpersonal roles? A) figurehead, leader, and liaison B) negotiator, liaison, and figurehead C) monitor, leader, and resource allocator D) disturbance handler, liaison, and negotiator 56) A pharmaceutical company manager attending a meeting of academic scientists would be functioning in which role? A) informational B) figurehead C) liaison D) decisional 57) A finance manager who reads the Wall Street Journal on a regular basis would be performing which role? A) leader B) monitor C) disseminator D) liaison 58) The emphasis that managers give to various activities is generally based on their ________. A) organizational level B) tenure with the organization C) experience in their field D) skill specialty 59) The current research on managerial skill points to four general management skills. Which of the following is NOT one of the four skills? A) Political B) Interpersonal C) Conceptual D) Scientific 60) The four managerial functions first described by Fayol are considered the "best" because ________. A) they were devised a long time ago B) most sources still use them C) they date back to ancient Greece and Rome D) they are no longer popular today 61) All of the following are examples of informational roles according to Mintzberg EXCEPT ________. A) entrepreneur B) monitor C) disseminator D) spokesperson 62) Which of the following is NOT an example of a decisional role according to Mintzberg? A) spokesperson B) entrepreneur C) disturbance handler D) resource allocator 63) One managerial function that is identical in both Fayol's and Mintzberg's systems is ________. A) leader B) resource allocator C) monitor D) negotiator 64) The managerial role that changes the most between middle and top managers is ________. A) planning B) organizing C) controlling D) leading 65) Non-profit organizations are different from for-profit organizations primarily ________. A) in the way make decisions B) in the way they measure success C) in the way they motivate employees D) in how they hire employees 66) The role of ________ is more important for managers of small organizations than for managers working in large corporations. A) disseminator B) spokesperson C) entrepreneur D) resource allocator 67) In a small organization, which of the following is NOT likely to be true? A) Planning is not likely to be an orchestrated ritual. B) Relationships are more likely to be informal. C) Workers are likely to be observed by computerized monitoring systems. D) The design of the organization is likely to be less structured and complex. 68) Which of the following is NOT a characteristic of a small business? A) has more formal managers than a large business B) has about 200 employees C) is not a "player" with impact within its industry D) has a relatively small market share of its product 69) Why might a manager for a non-profit organization seem as concerned with his or her organization's financial well-being as a for-profit manager? A) Non-profit managers are evaluated on financial performance only. B) Non-profit managers try to give the illusion that they care about the "bottom line." C) Not-for-profit organizations need to make money to continue operating. D) Non-profit organizations have an obligation to turn a profit. 70) Which of the following is NOT considered an interpersonal skill for a manager as suggested by Katz? A) communicating B) mentoring C) delegating D) decisiveness 71) Compared to the manager of a large organization, a small business manager is more likely to be a(n) ________. A) specialist B) figurehead C) generalist D) information monitor 72) Unlike the manager of a small business, the most important concerns of a manager in a large organization are focused ________. A) externally, particularly on entrepreneurial tasks B) internally, particularly on the allocation of resources C) on setting goals D) on planning ways to improve organizational structure 73) Which of the following statements regarding management and national culture is the most correct? A) The basic principles of management are universal. B) Research shows that managerial practices across all countries are not consistent. C) There are major differences in the way that most English speaking countries view management. D) The route of the differences between how countries practice management is based on their economic principles solely. 74) Which of the following would political skills be most likely to help a manager accomplish? A) increasing communication B) mentoring C) defining goals D) building a power base 75) Almost all managerial tasks involve ________. A) decision making B) technical skills C) long-term planning D) superb political skills 76) According to Katz, the four critical managerial skills can be classified as ________. A) technical, political, conceptual, and empirical B) interpersonal, political, empirical, and technical C) technical, interpersonal, political, and controlling D) technical, political, interpersonal, and conceptual 77) Understanding building codes would be considered a(n) ________ skill for a building contractor. A) interpersonal B) technical C) conceptual D) political 78) Under which category would you classify skill in motivating subordinates? A) interpersonal skills B) conceptual skills C) technical skills D) political skills 79) Designing a series of interview questions to provide information about possible customers for a company would primarily require ________. A) technical skills B) interpersonal skills C) conceptual skills D) political skills 80) Technical skills might include ________. A) excellent verbal skills B) proficiency in computer programming C) exceptional writing ability D) decision-making ability 81) Which level of management would be more concerned with designing the overall structure of an organization? A) Middle management B) Supervisory management C) Top management D) First line management 82) Which set of skills would you expect the President of the United States to be least in need of? A) interpersonal B) political C) conceptual D) technical 83) When Joe checks the amount of output units that the team has completed and the number of units that have been rejected, he is performing which management process? A) controlling B) leading C) planning D) organizing 84) When Joe tells the employees that he is sure they can fulfill the schedule because they are the ones "who get going when the going gets tough," he is performing which management process? A) controlling B) leading C) planning D) organizing 85) What role will Don be performing when he gives the plant tour to the newspaper reporter? A) monitor B) entrepreneur C) spokesperson D) resource allocator 86) When Don attends the retirement party, he will be operating in which of the management roles? A) leader B) liaison C) monitor D) figurehead 87) When Don meets with Phil to discuss Phil's output decline, in which management role will Don be operating? A) leader B) figurehead C) disseminator D) spokesperson 88) What kind of a manager is Don likely to be? A) first-line manager B) CEO of a major corporation C) low-level middle manager D) plant manager 89) When Don reviews the equipment malfunction, what management role will he play in deciding whether to bring in extra people? A) monitor B) disseminator C) resource allocator D) disturbance handler 90) When Michelle learns from city officials about how her plant's operations may be affecting the environment, she is performing which management role? A) leader B) resource allocator C) entrepreneur D) liaison 91) When Michelle addresses a complaint filed by an employee, she is performing which management role? A) resource allocator B) disturbance handler C) liaison D) figurehead 92) When Michelle meets with the section managers to brief them on the concerns of the city officials, which management role is she performing? A) disseminator B) liaison C) disturbance handler D) negotiator 93) When Michelle spends time searching for new technologies for her plant, she is performing which management role? A) leader B) entrepreneur C) spokesperson D) disturbance handler 94) Which type of management skill does Michelle use most during the day? A) conceptual B) informational C) interpersonal D) political 95) Michelle's evaluation of new technologies that can be used in the production processes of her plant is an example of which type of management skill? A) conceptual B) communication C) political D) interpersonal 96) Recognizing that the pained expression on Bobby G's face had more meaning than Bobby's encouraging words is an example of Harris using which skill? A) conceptual skill B) political skill C) interpersonal skill D) technical skill 97) Determining who reports to whom is part of the controlling function of management. Answer: FALSE 98) Providing motivation is part of the controlling function of management. Answer: FALSE 99) Defining goals is a key part of the organizing function of management. Answer: FALSE 100) Deciding who will be assigned to which job is a part of the leading function of management. Answer: FALSE 101) Fayol's management processes are completely equivalent to Mintzberg's management roles. Answer: FALSE 102) In Mintzberg's view, the roles of figurehead, leader, and liaison are all interpersonal roles. Answer: TRUE 103) Disturbance handler is one of Mintzberg's interpersonal roles. Answer: FALSE 104) A key difference between Fayol's and Mintzberg's view of management is that Fayol's view was based on empirical observations of managers in action. Answer: FALSE 105) Most people who study management think that Fayol's categories are more useful than Mintzberg's. Answer: TRUE 106) A typical first-level manager spends more of his or her time leading than planning. Answer: TRUE 107) Because profit, or the "bottom line," is not the measure of success for not-for-profit organizations, managers of charitable organizations do not have to concern themselves with the financial aspects of their organizations. Answer: FALSE 108) All managers devote at least some of their time to planning. Answer: TRUE 109) A manager in a large business generally will spend more of his or her time as a spokesperson and entrepreneur than his or her counterpart in a small business. Answer: FALSE 110) The political skills of a manager consist mainly of the ability to understand the workings of government and to present information effectively to others in the form of political speechmaking. Answer: FALSE 111) Technical skills involve a manager's ability to think logically and effectively about complex situations. Answer: FALSE 112) A small business manager in many ways combines the roles of top manager and first-line manager in a large business. Answer: TRUE 115) What was the primary cause of demise for such companies as Enron, Dave & Barry's, and Circuit City? A) poor management B) difficult economic conditions C) corruption D) governmental regulation 116) Who stands to benefit least from studying management? A) a pro football coach B) a pro football fan C) a pro football owner D) a pro football player 117) We all have a vested interest in understanding the way organizations are managed because ________. A) we all stand to gain financially from organizational profits B) we interact with organizations every day of our lives C) we all depend on organizations for employment D) organizations dictate every facet of our lives 118) Even people who have no plans to be managers can benefit from studying management because ________. A) they are likely to be managed in their work career B) everyone ends up managing C) they need to be able to outsmart their managers D) management helps people control their emotions 119) Which of the following is the mark of a well-managed company? A) It can build a customer base quickly. B) It can find ways to prosper even in economically challenging times. C) It doesn't need to worry about customer loyalty. D) It can find ways to prosper during economic boom times. 120) Companies that are well managed can prosper during difficult economic times by depending on ________. A) government bailouts B) filing for bankruptcy C) raising prices D) a loyal customer base 121) Which of the following is a difficult ethical challenge to new managers in today's business climate? A) not being able to hire new employees B) having to fire employees who are not productive C) not receiving training in the transition to management D) increasing the amount that employees pay for health care 122) Even people who have no plans to be managers can benefit from studying management because ________. A) they are likely to be managed in their work career B) everyone ends up managing C) they need to be able to outsmart their managers D) management helps people control their emotions 123) A business can have 350 employees and still be considered a small business. Answer: TRUE 124) Management has an impact on all businesses, but there are almost no examples of businesses that have failed because of poor management. Answer: FALSE 125) Management should stay out of the topic of social media. Answer: FALSE 126) Studying management can be extremely useful even for those who don't plan to be managers themselves. Answer: TRUE 130) A common factor that all managers face in today's world is the ________. A) changing nature of work B) lagging development of technology C) demand to move to a production based economy D) boredom of employees 131) The decision of the Seattle Post Intelligencer newspaper to go "all-digital" resulted in ________. A) managers needing to hire new employees B) managers needing to drastically reduce their workforce C) no workforce changes, but changes in the price of the paper D) very few changes in the way the paper did business 132) How do customers play a role in changing the job of the modern manager? A) Managers are learning to think of customers as adversaries in a battle of survival. B) Managers are inviting customers to take control of the planning and design of new products. C) Managers are increasingly de-emphasizing customer satisfaction as a major goal. D) Managers are increasingly including customer satisfaction as a major goal. 133) The CEO of Cisco Systems likes to ________. A) read emails from satisfied customers B) listen to voice mails from satisfied customers C) listen to voice mails from dissatisfied customers D) argue with dissatisfied customers and try to convince them that they are wrong 134) What does a company's prompt, courteous, and helpful answering of a telephone with a human operator signal to the customer who is calling? A) The company has high prices. B) The company is wasting resources on telephone operators. C) The company is responsive to the customer's needs. D) The company has low prices. 135) Why is innovation a key component of a manager's job in today's business environment? A) Innovation keeps employees on their toes. B) Innovation gives companies a "fresh" image without changing much real substance. C) New approaches are always superior to old approaches. D) Innovation efforts are needed in all types of organizations. 136) Which of the following did a Gallop poll find to be the most important variable in employee productivity? A) pay level B) quality of the employee-supervisor relationship C) quality of the workplace environment D) the benefits that employees enjoyed 137) Research has shown that talented managers contribute about ________ percent more to profit than average managers. A) 10 B) 25 C) 50 D) 90 138) Which management challenge refers to management's responsibility to be attentive to environmental and societal challenges? A) social media B) politics C) managerial ethics D) sustainability 139) Described as the new frontier, this new challenge for managers has the potential to both boast and drain employee productivity. A) organizational politics B) social media C) environmental activism D) intrapreneurship