Management History and Introduction
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Questions and Answers

Which type of manager is primarily responsible for making organization-wide decisions and setting overall goals?

  • department head
  • project leader
  • team leader
  • top manager (correct)

What is a critical responsibility of middle managers?

  • performing tasks not related to long-term goals
  • translating goals defined by top managers into action (correct)
  • defining the organization's long-term goals
  • helping top managers define goals

Which of the following indicates a manager who typically does NOT supervise other managers?

  • division manager
  • shift manager (correct)
  • vice president
  • unit chief

Among the management levels, which is considered the lowest level?

<p>a middle manager (D)</p> Signup and view all the answers

What term describes all management levels between first-line managers and top managers?

<p>middle managers (C)</p> Signup and view all the answers

Which level of management includes positions such as chief executive officer and chairperson of the board?

<p>top managers (D)</p> Signup and view all the answers

If a manager achieves excellent project completion rates but is slow in the process, they are considered to be ________?

<p>effective, but not efficient (C)</p> Signup and view all the answers

What is another term often used synonymously with efficiency?

<p>goal attainment (D)</p> Signup and view all the answers

Another term for effectiveness is ________.

<p>doing the right things (B)</p> Signup and view all the answers

Which of the following might be an example of increased efficiency in manufacturing?

<p>cutting labor costs (B)</p> Signup and view all the answers

Efficiency refers to ________.

<p>the relationship between inputs and outputs (A)</p> Signup and view all the answers

Good management strives for ________.

<p>high efficiency and high effectiveness (D)</p> Signup and view all the answers

A candy manufacturer would increase both efficiency and effectiveness by making ________.

<p>better candy at a lower cost (D)</p> Signup and view all the answers

Taylor began to develop his theory of ________ after viewing workers in steel companies.

<p>scientific management (B)</p> Signup and view all the answers

A major contribution that Taylor made to the study of management was ________.

<p>to identify the most efficient method for completing tasks (A)</p> Signup and view all the answers

Which of the following did Taylor NOT find 'appalling' in his study of workers in steel companies?

<p>Workers lacked adequate breaks (B)</p> Signup and view all the answers

Which management function is exemplified by Brenda's ability to determine what needs to be done and by whom?

<p>organizing (A)</p> Signup and view all the answers

What management process is Joe applying when he decides the number of output units to produce this week?

<p>planning (C)</p> Signup and view all the answers

Which statement about effectiveness is correct?

<p>Effectiveness measures whether goals are achieved. (D)</p> Signup and view all the answers

Which function is NOT part of the planning process for a manager?

<p>motivating (B)</p> Signup and view all the answers

How many management functions were originally proposed by Henri Fayol?

<p>five: plan, organize, command, coordinate, control (C)</p> Signup and view all the answers

The controlling management function primarily involves which activity?

<p>monitoring to see that tasks are accomplished (C)</p> Signup and view all the answers

Resolving a conflict falls under which managerial function?

<p>leading (A)</p> Signup and view all the answers

The basic management functions today are considered to be which of the following?

<p>planning, organizing, leading, and controlling (D)</p> Signup and view all the answers

Which of the following is a common myth about the study of management?

<p>Management is just common sense. (D)</p> Signup and view all the answers

An organization is defined as ________.

<p>a deliberate arrangement of people to accomplish some specific purpose (D)</p> Signup and view all the answers

All organizations have ________ that define(s) the organization's purpose and reason for existing.

<p>goals (B)</p> Signup and view all the answers

One of the common characteristics of all organizations is ________ that define(s) rules, regulations, and values of the organization.

<p>a systematic structure (D)</p> Signup and view all the answers

A fraternity is an example of an organization because it is comprised of people who ________.

<p>share goals and function within a common structure (C)</p> Signup and view all the answers

Which of the following is a key difference between managerial and nonmanagerial employees?

<p>Nonmanagerial employees do not oversee the work of others. (A)</p> Signup and view all the answers

The primary job of a manager is to ________.

<p>direct and oversee the work of others (A)</p> Signup and view all the answers

The work of a manager ________.

<p>may involve performing tasks that are not related to overseeing others (D)</p> Signup and view all the answers

Why is studying management beneficial even for individuals who do not plan to be managers?

<p>They are likely to be managed in their work career. (B)</p> Signup and view all the answers

What characterizes a well-managed company?

<p>Finding prosperity even in tough economic conditions. (A)</p> Signup and view all the answers

What do well-managed companies rely on during difficult economic times?

<p>A strong and loyal customer base. (D)</p> Signup and view all the answers

What ethical challenge do new managers face in the current business environment?

<p>Lack of training during the transition to management. (D)</p> Signup and view all the answers

True or False: A business can have 350 employees and still qualify as a small business.

<p>True (A)</p> Signup and view all the answers

True or False: There are no businesses that have failed due to poor management.

<p>False (C)</p> Signup and view all the answers

What is a common challenge that all managers encounter in today’s business landscape?

<p>The growing complexity of workplace dynamics. (C)</p> Signup and view all the answers

True or False: Management should remain uninvolved with the topic of social media.

<p>False (D)</p> Signup and view all the answers

How do customers impact the role of modern managers?

<p>Managers increasingly prioritize customer satisfaction. (B), Customers control product planning and design. (C)</p> Signup and view all the answers

What does prompt and courteous telephone answering by a company suggest?

<p>The company is attentive to customer needs. (D)</p> Signup and view all the answers

Why is innovation considered essential for modern managers?

<p>Innovation is necessary across all organizations. (A)</p> Signup and view all the answers

Which factor did a Gallup poll identify as most crucial for employee productivity?

<p>Employee-supervisor relationship quality (B)</p> Signup and view all the answers

What percentage more do talented managers contribute to profits compared to average managers?

<p>50% (D)</p> Signup and view all the answers

What management challenge focuses on addressing environmental and societal issues?

<p>Sustainability (D)</p> Signup and view all the answers

What aspect of modern management is described as the 'new frontier' that can affect employee productivity?

<p>Social media (B)</p> Signup and view all the answers

What is a common misconception about innovation in a managerial context?

<p>Innovation is unnecessary in stable organizations. (C)</p> Signup and view all the answers

Flashcards

Myth about management

The belief that management is simply common sense.

Organization

A structured group of people working towards a shared goal.

Organizational Goals

Statements that define an organization's purpose and reason for existence.

Organizational Structure

The way an organization is structured to accomplish its goals using systems of rules, regulations and values.

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Managerial vs. Non-managerial Employees

Managerial employees oversee work of others; non-managerial employees do not.

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Manager's Job

Directing and overseeing the work of others; can also involve tasks unrelated to overseeing.

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First-line Manager

Supervisors who oversee the work of non-managerial employees.

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Middle Manager

Managers between first-line and top managers; translating goals into actions.

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Top Manager

Managers responsible for organization-wide decisions, setting plans and goals.

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Efficiency

Doing things right; accomplishing tasks with minimal resources.

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Effectiveness

Doing the right things; achieving organizational goals.

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Organization Purpose

The reason the organization exists and its fundamental mission.

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Management Myth

The idea that management is simply common sense.

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Organization Definition

A structured group of people working towards a shared goal.

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Organizational Goals

Statements that define an organization's purpose and reason for existence.

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Organizational Structure

The systems of rules, regulations and values that define an organization.

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Managerial vs. Non-managerial

Managerial employees oversee others; non-managerial do not.

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Manager's Job

Directing and overseeing the work of others; tasks outside of leadership may also be performed.

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Supervisor

Oversees the work of non-managerial employees.

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Top Manager

Responsible for organization-wide decisions, setting plans, and goals.

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Middle Manager

Translates top management goals into action plans for lower levels.

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First-Line Manager

Supervises non-managerial employees, directly overseeing their work.

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Efficiency

Doing tasks correctly using minimal resources.

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Effectiveness

Completing tasks to achieve organizational goals.

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Organization Purpose

The fundamental reason for the organization's existence.

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Manager

Oversees work of others; may or may not perform tasks.

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Organization Structure

Pattern of relationships among members defining roles & responsibilities.

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Lowest Level of Management

First-line managers or non-managerial employees

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Efficiency

Doing things right; using minimal resources to achieve a task.

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Effectiveness

Doing the right things; achieving organizational goals.

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Increased Manufacturing Efficiency

Reducing the labor needed to produce a product.

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Effectiveness Synonym

Goal attainment.

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Efficiency Definition

Relationship between inputs and outputs.

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Good Management Goal

High efficiency and high effectiveness.

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Efficiency vs. Effectiveness in Manufacturing

Making better candy at a lower cost increases both.

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Efficiency Increase Without Effectiveness

Candy made cheaper without improving quality.

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Taylor's Contribution

Identify the "one best way" to complete a task.

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Taylor's Scientific Management

Studying workers to improve efficiency.

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Management Function: Planning

Determining organizational goals and the strategies to achieve them.

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Management Function: Organizing

Structuring resources and tasks to accomplish goals.

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Management Function: Leading

Guiding and motivating employees to achieve goals.

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Management Function: Controlling

Monitoring performance and taking corrective action.

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Efficiency

Minimizing resource use to achieve output.

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Effectiveness

Achieving organizational goals.

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Henri Fayol's Management Functions

Plan, Organize, Command, Coordinate, Control.

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Contemporary Management Functions

Planning, Organizing, Leading, Controlling.

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Difference between Planning and Motivating

Planning involves defining goals and strategies, while motivating involves encouraging employees to work towards those goals.

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Controlling Function Activities

Monitoring progress and taking corrective action if needed.

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Organizing Task Assignment

Determining who does what jobs within an organization.

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Leading Function

Directing and inspiring individuals to achieve organizational objectives.

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Conflict Resolution

Addressing disagreements between individuals or groups.

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Financial gain from organizational profits

Everyone benefits from how well an organization does financially.

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Daily interaction with organizations

We constantly interact with various organizations in daily life.

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Organizational dependence for employment

Most people rely on organizations to provide jobs.

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Management study benefits (no management plans)

Studying management is helpful for everyone, not just future managers.

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Well-managed company characteristic

A well-managed company can thrive even during economic hardship.

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Well-managed company's success during hardship

Well-managed companies rely on loyal customers during tough times.

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Difficult ethical challenge for new managers

Firing unproductive employees is a common ethical challenge for new managers.

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Small business employee count

A business with as many as 350 employees can still be considered small.

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Management impact on business failure

Poor management can lead to business failures.

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Management and social media

Management should engage with social media.

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Management study benefits (general)

Studying management is helpful even for those without managerial aspirations.

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Common factor for all managers

The ever-changing nature of work is a common challenge for managers.

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Seattle Post-Intelligencer transition

The Seattle Post-Intelligencer's shift to digital format had an impact.

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Customer role in modern management

Managers increasingly involve customers in product development, emphasizing customer satisfaction.

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Cisco CEO's listening method

The CEO of Cisco Systems prefers listening to voicemails from dissatisfied customers.

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Telephone interaction signal

A company's prompt, courteous phone service indicates a responsiveness to customer needs.

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Importance of innovation for managers

Innovation is key for organizations to adapt and stay competitive in the modern business environment.

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Employee productivity factor

Employee-supervisor relationships are crucial to employee productivity, according to Gallup research.

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Talented manager's profit impact

Talented managers contribute significantly more to profits than average managers.

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Managerial ethics challenge

Managers have ethical responsibilities to consider environmental and societal issues.

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Challenge: social media

Social media is a contemporary challenge affecting employee productivity, potentially boosting or hindering it.

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Workforce Reduction

Managers sometimes need to drastically reduce their workforce.

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Hiring New Employees

Managers often need to hire new employees.

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Paper Industry Change

Even industries without major workforce changes can experience significant changes.

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Limited Paper Industry Change

Few industry changes can occur.

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Study Notes

Management History and Introduction

  • Management is a complex study that moves beyond common sense.
  • Managers are found in all types of organizations, varying in size and characteristics.
  • Organizations are deliberate arrangements of people designed to achieve a specific goal.
  • An organization's overall structure is critical for defining and guiding member behavior. Organizations have a clearly defined purpose, rules, and structure that direct member actions.

Key Differences

  • Managerial vs. Nonmanagerial Employees
    • Managerial employees typically have more formal education.
    • Managerial employees oversee the work of others.
    • Nonmanagerial employees perform specific tasks without overseeing others.

Managerial Roles

  • Top Managers
    • Make broad decisions, setting the organization's overall direction and long-term goals.
  • Middle Managers
    • Translate top management goals into action plans.
    • Manage operations efficiency.
  • First-Line Managers/Supervisors
    • Oversee the work of nonmanagerial staff.
    • Ensure day-to-day operations run smoothly.

Managerial Functions

  • Planning
    • Defining goals.
    • Mapping strategies.
  • Organizing
    • Determining tasks and responsibilities.
  • Leading
    • Guiding and motivating employees.
  • Controlling
    • Monitoring progress toward goals.
    • Evaluating performance.

Managerial Skills

  • Technical Skills
    • Specialized skills in a field or function.
  • Human Relations/Interpersonal Skills
    • Skills in communicating, motivating, and dealing effectively with people (e.g. supervising, leading)
  • Conceptual Skills
    • The ability to think strategically and analyze complex situations to guide organization structure and plans.

Management Efficiency and Effectiveness

  • Effectiveness involves accomplishing organizational goals.
  • Efficiency involves using resources effectively, reaching optimal output.

Scientific Management

  • Focuses on identifying the one best way to perform tasks.
  • Often emphasized efficiency in task processes.

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Related Documents

Fundamentals of Management 10th Edition Chapter 1 PDF

Description

Explore the fundamentals of management in this quiz covering the roles, structure, and purpose of organizations. Understand the distinctions between managerial and nonmanagerial employees, as well as the tiers of management within an organization. Test your knowledge on the complexity and critical functions of management.

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