Casework Final Coaching PDF

CASEWORK FINAL COACHING Artem Reynald S. Makipagay, RN, RSW 1. A group of families experience unemployment, poor health, malnutrition of children, mental retardation, mental difficulties, school dropouts, are being helped by the social worker to assess the totality of their prob...

CASEWORK FINAL COACHING Artem Reynald S. Makipagay, RN, RSW 1. A group of families experience unemployment, poor health, malnutrition of children, mental retardation, mental difficulties, school dropouts, are being helped by the social worker to assess the totality of their problem, breaking it down into manageable units and helping the families think and decide where they want to begin. What technique is being used by the social worker? a. Partialization b. Calculation c. Problem Analysis d. Situation Analysis 1. A group of families experience unemployment, poor health, malnutrition of children, mental retardation, mental difficulties, school dropouts, are being helped by the social worker to assess the totality of their problem, breaking it down into manageable units and helping the families think and decide where they want to begin. What technique is being used by the social worker? a. Partialization b. Calculation c. Problem Analysis d. Situation Analysis PARTIALIZATION VS. PRIORITIZATION PARTIALIZATION PRIORITIZATION separating so many Problem taking precedence problems identified by the over other problems client which are to be because of its importance addressed first and therefore which the problem need to will be the focus of helping be addressed first, relationship consideration of the problems in order of importance 2. What are the possible traits you can trace using a genogram? I. Physical characteristics II. Genetic factors III. Family values IV. Cultural background a. I, II, III b. II, III, IV c. I, III, IV d. I, II, III, IV 2. What are the possible traits you can trace using a genogram? I. Physical characteristics II. Genetic factors III. Family values IV. Cultural background a. I, II, III b. II, III, IV c. I, III, IV d. I, II, III, IV GENOGRAM VS. ECOMAP GENOGRAM ECOMAP Presents historical and contemporary A map shows major systems that part data on client’s interpersonal of the family life and nature of family environment (family, births, deaths, relationship with various system separation, mental illness, family Personal and family relationship occupation) (people, group, organization and identify Similar to a family tree using lines and resources in the community) symbols Composition of one’s family displays Connections (Lines) data on relationship among individuals - Solid / Thin Line - strong connections - Dotted Line - tenuous connections - Jagged Marks - stressful or conflicted relationship 3. Anna, a social worker newbie collects only those data/ information that has relevance to the situation at hand and is essential to the formulation of valid working judgments. What principle does Anna uses? a. Principle of data gathering b. Principle of harmony c. Principle of parsimony d. Principle of company 3. Anna, a social worker newbie collects only those data/ information that has relevance to the situation at hand and is essential to the formulation of valid working judgments. What principle does Anna uses? a. Principle of data gathering b. Principle of harmony c. Principle of parsimony d. Principle of company PRINCIPLE OF PARSIMONY Gathering important information that are useful for the client’s case Social Worker only used data/information that has relevance to the situation at hand and is essential to the formulation of valid working judgments.  Criteria in Deciding What Data or Information to Record I.Reliability-refers to the consistency of the data 2.Validity-concerns the effectiveness of the measure/s used in getting the data 3. Sensitivity –answers the question:Will a measure reflect changes that occur? 4. Utility-concerns the usefulness of the data for meeting goals and objectives 5. Feasibility- factors in cost (time, effort, expense) balanced against information provided 6. Relevance- answers “Is the information relevant to desired outcomes? Do the clients and significant other consider the data relevant? 7. Norms-information about the typical (or average) performance of a group of individuals 4. In writing the Assessment Statement, on which components does the social worker answer the question: To what extent is this a life-or-death matter for the person’s concerned? a. Opening Causal Statement b. Change Potential Statement c. Social Functioning Statement d. Judgement about the seriousness and urgency of the problem 4. In writing the Assessment Statement, on which components does the social worker answer the question: To what extent is this a life-or-death matter for the person’s concerned? a. Opening Causal Statement b. Change Potential Statement c. Social Functioning Statement d. Judgement about the seriousness and urgency of the problem Writing an Assessment Statement C O M P O N E N T S OF A N A S S E S S M E N T STATEMENT (Mcmahon Maria,1990) 1.Opening causal statement. 2.“Change potential” statement. 3.Judgment about the seriousness or urgency of the problem. Components of an Assessment Statement Components of an Assessment Guidepost: Focus Questions Assessment Statement 1. Opening causal client’s unmet needs and Who has the problem, why the statement. violated rights problem exists at this time 2. Change potential client’s capacity for change What is the change potential? – problem, person, environment statement (strengths, resiliencies, What is the most concern or needs to be addressed motivation for immediately change, resources) How does the family perceive these needs and conditions? How they are effected by the problem and how do the family plan to address the risks and vulnerability? What are the client strengths and motivations? What are the external resources, and how could they contribute or hinder the client from overcoming the problem? Components of an Assessment Statement Components of an Assessment Guidepost: Focus Questions Assessment Statement 3. Judgment about the blocks to the protection, How serious or urgent is the seriousness or urgency of promotion, and fulfillment problem? (safety threats, risk of rights classification, vulnerabilities) the problem. What is the most urgent among the risks and vulnerabilities/problems identified? What is the implication if not addressed/attended? 5. He is the superintendent of Associated Charities of Manila then, employed social workers to work with children and youth – functioned as case workers. a. Dr. Jose Vergara b. Josefa Jara Martinez c. Asuncion Perez d. Mary Richmond 5. He is the superintendent of Associated Charities of Manila then, employed social workers to work with children and youth – functioned as case workers. a. Dr. Jose Vergara b. Josefa Jara Martinez c. Asuncion Perez d. Mary Richmond Associated Charities of Manila Inc. (1917) - founded by civic spirited Americans and Filipinos in the concept of community chest, mother of SW profession in the Philippines, 1st to use casework as method of SW. The first use full-time social workers, and the first to hire a trained social worker as its executive secretary Josefa Jara Martinez. Later, Asuncion Perez, took over her History of Casework (Philippines) 1917 First professional method of social work intervention practiced in the Philippines introduced by the Associated Charities of Manila Associated Charities of Manila was a family welfare agency, that employed―h o me visitors. History of Casework 1920 Psychiatric social work was introduced in Welfareville, then the seat of government child- rearing institutions History of Casework 1941 Dr. Jose Vergara, then Superintendent of Associated Charities of Manila (ACM) appreciated the value of psychiatric social work in the USA, thus, he employed social workers to work with children and youth First social workers employed functioned as caseworkers for children and youth Later on ACM was absorbed by the Bureau of Public Welfare to carry out its public assistance program  History of Casework 1951 The Social Welfare Administration had expanded and social workers were assigned in every province and major city It was oftentimes engaged in disasters and emergency relief which left little time for actual casework process History of Casework 1954 The Department of Health issued a circular requiring national, provincial, city, and emergency hospitals to employ social workers The Medical Social Service Unit was installed in the Bureau of Hospitals- this development promoted the practice of casework in the medical and psychiatric settings in public and private hospitals and clinic History of Casework 1980 Like the American counterparts, local practitioners recognized that material assistance did not automatically solve individual problems This period gave rise to problems that bear on the emotional and psychological functioning of individuals as a result of modernization – addition, marital conflict, broken homes, growing number of mentally ill patients, and many other signs of psychological dysfunctioning Thus, casework practice was renewed in earnest, enriched and strengthened 6. Individualization as one of the principles of social work refers to _____________. a. A client made to understand that s/he is expected to participate in the entire process b. The principle which empowers the client to determine their needs and how they should meet c. Recognizing and understanding the client’s own unique characteristics and using different principles and methods for each client d. Respecting the clients as they are under any circumstances and understands the meaning and causes of the client’s behavior 6. Inidividualization as one of the principles of social work refers to _____________. a. A client made to understand that s/he is expected to participate in the entire process - PRINCIPLE OF PARTICIPATION b. The principle which empowers the client to determine their needs and how they should meet – SELF-DETERMINATION c. Recognizing and understanding the client’s own unique characteristics and using different principles and methods for each client d. Respecting the clients as they are under any circumstances and understands the meaning and causes of the client’s behavior - ACCEPTANCE 7 SW Principles 1. Purposeful expression of feelings - Client express feelings freely - Worker listens carefully - Neither discourage nor condemns expression of feelings - SW actively stimulates and encourages expression feelings. 2. Controlled Emotional Involvement - Sensitive to the client feelings - Effort to understand their meaning - Purposeful, appropriate use of the worker’s emotions in response to client feelings. - Controlled and objective emotional involvement in the client problem 7 SW Principles 3. Acceptance - 1st generic principle of SW - Recognition of client’s innate dignity, worth, equality, basic rights and needs. - Not mean approval of client’s behavior, attitude and standards - Includes thought and feeling element and is expressed primarily in the manner of service 4. Individualization - Recognition and understanding of each client’s unique qualities - Right of human beings to be individuals - Treated as human being with personal deficiencies 7 SW Principles 5. Self-determination - Right to make their own decision and choices - The client has the right and a need within certain limitation to have freedom in making their own decisions/choices 6. Non-judgmental attitude - Based on the conviction the helping process precludes: Assigning guilt or innocence Degree of client’s responsibility for causation of the problem or needs 7 SW Principles 7. Confidentiality - Protection of secret / private information disclosed - Basic right of the client - Ethical obligation of worker - Client information are often shared with professional persons within the agency and in other agencies - Written permission is required to divulge information 7. Problems and assessment can be defined or expressed through identification of a. Unmet needs b. Blocks to need fulfillment c. Client's capacity d. All of the above 7. Problems and assessment can be defined or expressed through identification of a. Unmet needs b. Blocks to need fulfillment c. Client's capacity d. All of the above  3 Steps in defining a problem Recognize the client’s unmet needs (What the client lacks that is causing the problem) Identify the ‘blocks to need fulfillment’ (What prevents the client’s need from being fulfilled) Determine client’s capacity to change (Client’s strengths, limitations, motivation for change, and resistance to change) 34 34 8. The following are true about the interventive role of social workers as enabler except for: a. Social worker helps individual to develop their capacities to deal with their own problems b. Social worker helps individual to articulate their needs c. An active, directive role in which social worker advocates for a client d. To help the individual clarify and identify their problems 8. The following are true about the interventive role of social workers as enabler except for: a. Social worker helps individual to develop their capacities to deal with their own problems b. Social worker helps individual to articulate their needs c. An active, directive role in which social worker advocates for a client d. To help the individual clarify and identify their problems INTERVENTIVE ROLES DIRECT 1. Resource provider - direct provision of materials aid and concrete resources 2. Social Broker - worker links or connects the client to needed resources 3. Mediator - intermediary or conciliator between two persons or sides 4. Advocate - worker takes a partisan interest in the client and his cause, to influence. Argue, debate, bargain, negotiate and manipulate the environment on behalf of the client 5. Enabler - help clients find coping strengths and resources within themselves to solve the problem 6. Counselor / Therapist - restoration, maintenance or enhancement of the clients capacity to adapt or adjust to his current reality INTERVENTIVE ROLES BEYOND DIRECT PRACTICE 1. Mobilizer of community elite - Informing and interpreting certain sectors of the community welfare programs and services as well as needs problems within the objective of enlisting their support and involvement in them 2. Documenter / Social Critique - Documents the need for more adequate social welfare policies based on knowledge about inadequacies / deficiencies in enlisting policies and programs 3. Policy / Program Advocate - Involved in effort to change policies and programs on behalf of the particular sectors of population  9. Directing the client to another worker or agency because the service that the clients needs are beyond the agency or worker’s competence. The client needs additional services which the present agency cannot provide. a. Referral b. Transfer c. Intake d. Termination  9. Directing the client to another worker or agency because the service that the clients needs are beyond the agency or worker’s competence. The client needs additional services which the present agency cannot provide a. Referral b. Transfer c. Intake d. Termination REFERRAL VS. TRANSFER REFERRAL TRANSFER directing the client to another process by which client is referred worker or agency because the by his social worker to another service that the clients needs are worker, usually in the same beyond the agency or worker’s agency, as the former will no longer competence. The client needs be able to continue working with the additional services which the client, or because she thinks another present agency cannot provide worker is in a better position to work with her client’s problem 10. Which is a central task of the first phase of the helping process? a. Collection, analysis and recording of data b. Rendering of all specific and interrelated services c. Discussing timelines for the work to achieved d. Reviewing progress 10. Which is a central task of the first phase of the helping process? a. Collection, analysis and recording of data b. Rendering of all specific and interrelated services c. Discussing timelines for the work to achieved d. Reviewing progress  The STEPS in the Social Work Helping Process Assessment Planning Intervention Evaluation Termination SW Helping Process ASSESSMENT - Process and a product of understanding which action is based - Provide understanding necessary for appropriate planning DATA GATHERING 1. Primary Source - Client 2. Secondary Source - Significant Others 3. Existing Data - records, reports, studies, evaluation 4. Worker’s own observation SW Helping Process ASSESSMENT INTAKE - potential client attain the client status Client part - involves presentation of self, the problem or a need experiencing by the client SW part - involves assessment of the client and the problem and whether or not the agency is in position to help. SW Helping Process ASSESSMENT ASSESSMENT STATEMENT - Professional judgment 1. Opening Causal Statement 2. Change Potential Statement 3. Judgment about the seriousness or urgency of the problem SW Helping Process PLANNING - Link between the assessment and intervention - Translate the content of assessment into goal statement - End goal of planning is PLANNED CHANGE - SMART planning - HELPING CONTRACT - agreement between the worker and the client SW Helping Process IMPLEMENTATION / INTERVENTION - Rendering of all specific and interrelated services - This requires interventive roles of SW: 1. Resource Provider 6. Counselor / Therapist 2. Social Broker 7. Mobilizer of Community Elite 3. Mediator 8. Documenter / Social Critique 4. Advocate 9. Policy/Program Advocate 5. Enabler SW Helping Process EVALUATION - Collection of data about the outcomes of a program a. Ongoing - continual process, keeps on gathering data b. Summative - concerned with the outcome or effectiveness c. Formative - concerned with looking at the process of the work d. Terminal - termination - Effectiveness - refers to the questions on whether or not the services and intervention plans are accomplishing their intended goals - Efficiency - cost of service and intervention plan in terms of money, time and other resources SW Helping Process TERMINATION - End of the relationship a. Transfer - referred by his social worker to another worker, usually in the same agency b. Referral - directing the client to another worker or agency - Reasons for termination: 1. Goal has been reached 2. Little movement toward attainment of goal 3. Already provided sufficient help 4. Agency does not have resources 5. Difficult for the client to continue with the helping relationship 6. Worker leaves the agency SW Helping Process TERMINATION Disengagement Denial Anger (Emotional Reactions) Bargaining Depression Acceptance 11. At the core of one’s effective use is self-awareness, that is, the worker’s purposeful integration of the personal self with the professional self. What is a stumbling block that hinders the development of self-awareness? A. Development of self-knowledge, i.e., accomplishments, aspirations and dreams B. Acceptance of own limitations and weaknesses as well as failures in life C. Avoidance or hiding own feelings and thoughts during the helping relationship D. Inventory of self that includes own assets, capacities and strengths 11. At the core of one’s effective use is self-awareness, that is, the worker’s purposeful integration of the personal self with the professional self. What is a stumbling block that hinders the development of self-awareness? A. Development of self-knowledge, i.e., accomplishments, aspirations and dreams B. Acceptance of own limitations and weaknesses as well as failures in life C. Avoidance or hiding own feelings and thoughts during the helping relationship D. Inventory of self that includes own assets, capacities and strengths  Other Important Elements in the Helping Process Worker’s Values System — The conscious use of one’s self; the course of helping requires judgment and maturity. — Many of these values, particularly the worker’s personal, religious and cultural values have usually been so internalized that the worker is often not conscious that she is judging other people’s behavior along these values. — Self-awareness may be called for in situations where worker’s values clash with the client’s values. — Self-awareness is also called for when there is a difference between the problems and priorities as the worker sees them and as her client sees them.  Other Important Elements inthe Helping Process Authority There are two sources of a worker’s authority: SWr position and corresponding functions in the agency Possession of knowledge and experience, which is why she is presumed to be capable of helping others. The important thing about authority and power that goes with it is how it is used. Authority, in itself, is neither good nor bad. 12. Maintaining professional boundaries is the responsibility of _________________. a. The client b. The social worker c. The client and the social worker d. The agency supervisor 12. Maintaining professional boundaries is the responsibility of _________________. a. The client b. The social worker c. The client and the social worker d. The agency supervisor 13. To help individuals experiencing an acute, psychological crisis the following are the key element in using the Crisis Intervention Model except for a: a. Quick access to the client and rapid response by the helper b. Infrequent contact during the crisis c. Focused attention on the precipitating events and its subjective meaning to client d. Emphasis on helping the client make decisions and take actions 13. To help individuals experiencing an acute, psychological crisis the following are the key element in using the Crisis Intervention Model except for a: a. Quick access to the client and rapid response by the helper b. Infrequent contact during the crisis c. Focused attention on the precipitating events and its subjective meaning to client d. Emphasis on helping the client make decisions and take actions Approaches or Model in Casework 1. Direct Provision Model 6. Psycho-social approach 2. Intercession Mediation Model 7. Functional Approach 3. Crisis Intervention Model 8. Behavioral Modification Approach 4. Problem Solving Model 9. Family Intervention Approach 5. Task Centered Model Crisis Intervention Model Actively influencing the pyscho-social functioning if individuals and groups during acute disequilibrium CRISIS - upset in a steady state or disequilibrium Crisis-oriented, time-limited (2-6 weeks duration) Should be available within 24-72 hours after application or referral of assistance Crisis Intervention Model ELEMENTS OF CRISIS 1. Hazardous events/precipitating stress a. Hazardous - accident, death, disasters b. Developmental/Maturational - puberty, menopause, c. Transitional - separation, relocation 2. Vulnerable or upset state - Subjective reaction - anxiety, depression, mourning, shame, guilt 3. Precipitating factor or event - Viewed as the presenting problem - Immediate focus of engagement Crisis Intervention Model ELEMENTS OF CRISIS 4. State of active Crisis - Subjective condition once tension stopped, this is the time to decide whether the crisis intervention is needed 5. State of reintegration or reorganization - Adaptively or maladaptively cope - Adjustment period Crisis Intervention Model TREATMENT 1. Material Arrangement Tasks - provision of concrete assistance/ services 2. Psychosocial Tasks - dealing with client feelings, doubts and anxieties Crisis Intervention Model TECHNIQUES 1. Sustaining - reassurance/ encouragement to lower anxiety, provide emotional support 2. Direct Influence - giving advice, advocating particular course of action, warning the clients of the consequences of maladaptive solution 3. Direct Intervention - extreme situations (attempt to suicide) 4. Reflective discussion techniques - recent past and current situations 14. This pertains to what created and tends to perpetuate the immediate problem a. Presenting problem b. Underlying problem c. Working problem d. Target problem 14. This pertains to what created and tends to perpetuate the immediate problem a. Presenting problem b. Underlying problem c. Working problem d. Target problem  The Problem in 3 Frames of Reference Immediate Problem The problem about which the client is most concerned about. This causes the current difficulty and in term, the clients perceives the need for help (usually the presenting problem, but not all the time) Underlying Problem The overall situation created and tends to perpetuate the immediate problem. Working problem These are contributory factors that stand in the way of both remedy and prevention and must be dealt with if change is to take place. Presenting Problem - It is a problem that is a threat to the client’s or others’ welfare, and usually stated or presented as it is being perceived or experienced by the client. 15. It is a concrete statement of facts and circumstances of the client prepared by the worker to crystallize her / his assessment of the client situation based on the data gathered and makes explicit the objectives he / she will pursue to implement these objectives a. Report b. Assessment c. Social Case Study Report d. Intake 15. It is a concrete statement of facts and circumstances of the client prepared by the worker to crystallize her / his assessment of the client situation based on the data gathered and makes explicit the objectives he / she will pursue to implement these objectives a. Report b. Assessment c. Social Case Study Report d. Intake Case Study in depth analysis of subject or entity Product of gathering a substantial amount of information concerning person-problem-situation Goal is to describe as accurately possible the fullest, most complete description of the case Case Management - Way of delivering services where SW assume responsibility - Service delivery system that organize, coordinates and sustains a network of referral of formal and informal supports and activities 16. This is a type of assessment focuses on how socio- culturally constructed notions of feminine and masculine attributes, roles and power relations inform the ways in which individuals, families, communities and institutions, including duty bearers, understand and respond to violence against women. a. Gender Responsive Assessment b. Gender Responsive Case Management c. Gender-Based Assessment d. Gender Assessment 16. This is a type of assessment focuses on how socio- culturally constructed notions of feminine and masculine attributes, roles and power relations inform the ways in which individuals, families, communities and institutions, including duty bearers, understand and respond to violence against women. a. Gender Responsive Assessment b. Gender Responsive Case Management c. Gender-Based Assessment d. Gender Assessment Gender Responsive Case Management - Process of coordinating and providing services to women and girl survivors that starts from the recognition of gender biases against women and girls in the home, community and society - Women’s right is human rights Gender Responsive Case Management Principle: 1. Respect for the inherent worth and dignity and rights of the women and girls 2. Equality of men and women 3. Confidentiality 4. Reflexibility - self-awareness - personal beliefs will not affect the case work process 5. Acceptance 6. Teamwork - interdisciplinary (SW, lawyers, police, medical officers) 7. Empowerment - non-hierarchical relationship, case manager does not look at herself as someone better and of higher status than survivor 17. What is the MAIN activity of counseling as a key component of casework and the chief mode of engaging the client in a helping relationship? A. Teach client entrepreneurial skills B. Provide socio-economic assistance C. Mediate relationship and communication difficulties D. Refer and link client to available resources in the community 17. What is the MAIN activity of counseling as a key component of casework and the chief mode of engaging the client in a helping relationship? A. Teach client entrepreneurial skills B. Provide socio-economic assistance C. Mediate relationship and communication difficulties D. Refer and link client to available resources in the community 18. The intake phase occurs a. Upon admission b. During the face-to-face meeting between worker and client c. Upon referral to agency d. With first telephone contact 18. The intake phase occurs a. Upon admission b. During the face-to-face meeting between worker and client c. Upon referral to agency d. With first telephone contact 19. It is a technology for alleviating specific target problems perceived by clients. a. Problem solving approach b. Psychological approach c. Functional Approach d. Task centered Approach 19. It is a technology for alleviating specific target problems perceived by clients. a. Problem solving approach b. Psychological approach c. Functional Approach d. Task centered Approach Approaches or Model in Casework 1. Direct Provision Model 6. Psycho-social approach 2. Intercession Mediation Model 7. Functional Approach 3. Crisis Intervention Model 8. Behavioral Modification Approach 4. Problem Solving Model 9. Family Intervention Approach 5. Task Centered Model Task Centered Approach Alleviating specific target problems perceived by the client Brief and time limited Interventions focus on alleviating specific problems Work is organized around tasks. Features: 1. Assessment 2. Case Planning 3. Implementation 4. Tasks Task Centered Approach With Groups 1. Preliminary Interview 2. Group Composition 3. Group Formation 4. Group process for the task accomplishments Example: client who lacks motivation and interest in continuing his studies 20. When can a caseworker be a generalist? When the caseworker_______. I. Works with the different types of clients II. Uses different methods of social work III. Uses an array of helping approaches and interventions IV. Has the competence to work in different types of setting and with different client system a. I, II, III, IV b. II, III c. I, II d. III, IV 20. When can a caseworker be a generalist? When the caseworker_______. I. Works with the different types of clients II. Uses different methods of social work III. Uses an array of helping approaches and interventions IV. Has the competence to work in different types of setting and with different client system a. I, II, III, IV b. II, III c. I, II d. III, IV 21. It is a progressive transaction between the professional helper and the client consisting of a series of problem-solving operations traditionally described as study, diagnosis and treatment. a. Social Work helping process b. Casework c. Problem-solving d. Scientific helping process 21. It is a progressive transaction between the professional helper and the client consisting of a series of problem-solving operations traditionally described as study, diagnosis and treatment. a. Social Work helping process b. Casework c. Problem-solving d. Scientific helping process Problem Solving Process VS. SW Helping Process S W Problem Solving Process S W Helping Process A cognitive process Not just a cognitive process for it A rational procedure involves relationship between Follows sequential step two parties, the worker and the client system. Professional values and ethical principles guide this relationship 22. These are the components of social work practice according to Helen Harris Perlman a. People, place, power, problem b. Pragmatism, plagiarism, pluralism c. Person, problem, place, process d. charity, resources, process 22. These are the components of social work practice according to Helen Harris Perlman a. People, place, power, problem b. Pragmatism, plagiarism, pluralism c. Person, problem, place, process d. charity, resources, process Components of Social Work Practice Person - client Problem – need Place - agency Process - helping relationship, problem solving process 23. Jennifer, is a social worker in an agency handling educational assistance program of an agency for the abandoned youth who were not placed in a permanent family through legal adoption. She cannot forget her experiences of verbal abuse from her mother and father because among the five siblings she is the only one who did not receive an honor in the school during elementary and highschool. Her parents are so proud telling about the performance of her four siblings to everyone when topics of conversation is schooling , which is very opposite of what her parents w0uld always tell in their irritable sound of voice that “it is just a waste of time talking about your studies because anyway you will not go anywhere”. So , when one of her clients asked her help about his assignment, Jennifer told him “ Do not ask… just do the research and ask your houseparent, I am not as bright as you…What is Jennifer unconsciously manifesting in her behavior? a. Transference b. Countertransference c. Projection d. All of the above 23. Jennifer, is a social worker in an agency handling educational assistance program of an agency for the abandoned youth who were not placed in a permanent family through legal adoption. She cannot forget her experiences of verbal abuse from her mother and father because among the five siblings she is the only one who did not receive an honor in the school during elementary and highschool. Her parents are so proud telling about the performance of her four siblings to everyone when topics of conversation is schooling , which is very opposite of what her parents w0uld always tell in their irritable sound of voice that “it is just a waste of time talking about your studies because anyway you will not go anywhere”. So , when one of her clients asked her help about his assignment, Jennifer told him “ Do not ask… just do the research and ask your houseparent, I am not as bright as you…What is Jennifer unconsciously manifesting in her behavior? a. Transference b. Countertransference c. Projection d. All of the above Transference VS. Countertransference Transference Countertransference Unconscious and not reality based client unconsciously transfer to the SW worker’s unconsciously response to attributes or characteristics of some clients unconscious transference important or powerful in his early life. EXAMPLE: inappropriately disclosing information offering advice not having boundaries developing romantic feelings being overly critical of you being overly supportive of you allowing personal feelings or experiences to get in the way of your helping process 24. What was the FIRST book on casework published by Mary Richmond that helped project the image of social work and set forth a systematic approach to working with individuals and families? A. “The Good Neighbor in the Modern City” B. “Friendly Visiting Among the Poor: A Handbook for Charity Workers” C. “Social Diagnosis” D. “War and Family Solidarity” 24. What was the FIRST book on casework published by Mary Richmond that helped project the image of social work and set forth a systematic approach to working with individuals and families? A. “The Good Neighbor in the Modern City” B. “Friendly Visiting Among the Poor: A Handbook for Charity Workers” C. “Social Diagnosis” D. “War and Family Solidarity” 25. A 30 year-old battered woman approached your agency to seek help. According to her, ―she ran away from her home and has nowhere to go, has not yet eaten for the entire day, and is worried about her 2 children who is still with her abusive partner. In the case presented above, which statement of the potential client depicts her presenting problem? a. she ran away from home and has nowhere to go b. she has not yet eaten for a day c. she is a battered woman d. she is worried for her children who is still with her partner 25. A 30 year-old battered woman approached your agency to seek help. According to her, ―she ran away from her home and has nowhere to go, has not yet eaten for the entire day, and is worried about her 2 children who is still with her abusive partner. In the case presented above, which statement of the potential client depicts her presenting problem? a. she ran away from home and has nowhere to go b. she has not yet eaten for a day - immediate problem c. she is a battered woman - underlying problem d. she is worried for her children who is still with her partner - working problem 26. The initial contact between the client and the worker may come about in different ways, most of the time the client initiates the contact. Those client who initiates to secure help are known as: a. Voluntary clients b. Involuntary clients c. Helpless clients d. Initiating clients 26. The initial contact between the client and the worker may come about in different ways, most of the time the client initiates the contact. Those client who initiates to secure help are known as: a. Voluntary clients b. Involuntary clients c. Helpless clients d. Initiating clients Type of Clients Voluntary clients - those who ask help for themselves Involuntary clients - those who ask for help for another person on system. Those who do not ask help but are in some way blocking or threatening the social functioning of another person. Those who seek or use help as means in reaching their own goals or ends. Those who seek help but for inappropriate goals 27. The conscious and intentional revelation of information about one’s self through both verbal and non verbal behaviors. It is used within a therapeutic perspective, it encourages clients to reciprocate with trust and openness. a. Therapeutic disclosure b. Self-disclosure c. Therapeutic sharing of feelings d. Intentional sharing of feelings 27. The conscious and intentional revelation of information about one’s self through both verbal and non verbal behaviors. It is used within a therapeutic perspective, it encourages clients to reciprocate with trust and openness. a. Therapeutic disclosure b. Self-disclosure c. Therapeutic sharing of feelings d. Intentional sharing of feelings Self-Disclosure The conscious and intentional revelation of information about one’s self through both verbal and non verbal behaviors. It is used within a therapeutic perspective, it encourages clients to reciprocate with trust and openness. Types of Self - Disclosure 1. Self-involving statement - express the worker’s personal reaction to the client during the course of a session 2. Personal self-disclosing message - center on worker’s struggles or problems similar to client 28. GRCM promotes human rights because a. Women’s rights are human rights. b. GRCM is for all. c. It hopes to stop violence. d. GRCM is universal. 28. GRCM promotes human rights because a. Women’s rights are human rights. b. GRCM is for all. c. It hopes to stop violence. d. GRCM is universal. 29. What is medium that acts to sustain the problem-solving process in casework? a. Interaction b. Communication c. Relationship d. Intervention 29. What is medium that acts to sustain the problem-solving process in casework? a. Interaction b. Communication c. Relationship d. Intervention  30. Which of the following statements are usually true concerning the issue of confidentiality? I. Information could be disclosed during clinical crisis or life-threatening situations II. Information could be disclosed in court of law owing to legal requirements e.g. child abuse III. Information could be disclosed during consultations with supervisors, colleagues or other concerned individuals for effective management. IV. Absolute confidentiality should be exercised at all costs a. I, II, III b. II, III, IV c. I, III, IV d. I, II, III, IV  30. Which of the following statements are usually true concerning the issue of confidentiality? I. Information could be disclosed during clinical crisis or life-threatening situations II. Information could be disclosed in court of law owing to legal requirements e.g. child abuse III. Information could be disclosed during consultations with supervisors, colleagues or other concerned individuals for effective management. IV. Absolute confidentiality should be exercised at all costs a. I, II, III b. II, III, IV c. I, III, IV d. I, II, III, IV 31. A client was fuming mad when she narrated to you her negative encounter with a staff at an employment agency. She calls the staff a “real bitch” and she feels so small and humiliated. Your response is: “you are angry and feel humiliated”. What counselling skill does the social worker utilize here? a. Paraphrasing b. Challenging c. Reflection of feeling d. Clarifying 31. A client was fuming mad when she narrated to you her negative encounter with a staff at an employment agency. She calls the staff a “real bitch” and she feels so small and humiliated. Your response is: “you are angry and feel humiliated”. What counselling skill does the social worker utilize here? a. Paraphrasing b. Challenging c. Reflection of feeling d. Clarifying Skills in Counseling Paraphrasing - rephrasing text or speech on your own words without changing its meaning Challenging or Confrontation - to gain awareness on the incongruences in thoughts, feelings and behavior Reflection of feeling - showing the client that you have heard not only what being said but also the feelings and emotions Clarifying - clarify vague or ambiguous thoughts, feelings or behavior by asking the client to restate what he said 32. The primary source of information about the client’s problem is called ___________. a. Collateral information b. Significant others c. Client d. Records 32. The primary source of information about the client’s problem is called ___________. a. Collateral information b. Significant others c. Client d. Records Sources of Information 33. Den Den is the third child of 5 children born to hardworking professional parents. Now that he is 8 years old, he experience difficulties with his classmates who often tease him because he refuses to speak Filipino. He has gotten into trouble many time and his parents were called for this. Both his 2 elder brothers do well in school, infact they are scholars. Dennis’ parents come from Visayas. Which of these approached will most applicable in dealing with the situation? a. Counseling b. Task Centered c. Behavior Modification d. Family conference / therapy 33. Den Den is the third child of 5 children born to hardworking professional parents. Now that he is 8 years old, he experience difficulties with his classmates who often tease him because he refuses to speak Filipino. He has gotten into trouble many time and his parents were called for this. Both his 2 elder brothers do well in school, infact they are scholars. Dennis’ parents come from Visayas. Which of these approached will most applicable in dealing with the situation? a. Counseling b. Task Centered c. Behavior Modification d. Family conference / therapy Approaches or Model in Casework 1. Direct Provision Model 6. Psycho-social approach 2. Intercession Mediation Model 7. Functional Approach 3. Crisis Intervention Model 8. Behavioral Modification Approach 4. Problem Solving Model 9. Family Intervention Approach 5. Task Centered Model  FAMILY INTERVENTION / FAMILY CONFERENCE / THERAPY Clinical approach designed to modify or change elements of family relationship system Family - focused Process of achieving better child and family well-being An approach to child welfare SW in which family seen as the primary unit of attention Safety of the child is the first concern and family is the fundamental resource for nurturing children Process: 1. Identification of the problem 2. Treatment and Planning stage 3. Evaluation and Termination 34. The following are the four major casework techniques according to Florence Hollis except for: a. Environmental Manipulation b. Behavior Modification c. Psychological Support d. Clarification e. Insight Development 34. The following are the four major casework techniques according to Florence Hollis except for: a. Environmental Manipulation b. Behavior Modification c. Psychological Support d. Clarification e. Insight Development  FOUR CASEWORK TECHNIQUES – Florence Hollis Environmental modification Change the environment in the client’s favor by the worker’s direct action Psychological Support Talk freely and express feelings Systematic understanding of feelings, acceptance of behavior Insight Development Involves carrying understanding than that describe in clarification Current and past emotions must be relived.  FOUR CASEWORK TECHNIQUES – Florence Hollis Clarification Accompanying psychological support Understanding the client, his environment and people associated to him Directed towards increasing ego’s ability, to see the external realities clearly The effort is to help client think more clearly, to react more realistically and to plan more wisely 35. The following are true about the Principle of Data Gathering except for? a. The client should be the main source of information although, when appropriate and available, other sources should be used b. Data to be gathered should directly relate to the identified problems. c. There is no need to inform the client regarding the source being used for data collection d. Data collection is a continuous process, but it is the collection, organization and synthesis of such data that is especially critical to the definition of the problem and setting of goals 35. The following are true about the Principle of Data Gathering except for? a. The client should be the main source of information although, when appropriate and available, other sources should be used b. Data to be gathered should directly relate to the identified problems. c. There is no need to inform the client regarding the source being used for data collection d. Data collection is a continuous process, but it is the collection, organization and synthesis of such data that is especially critical to the definition of the problem and setting of goals  Principles in Data Gathering Other important principles include: 1. The client should be the main source of information although, when appropriate and available, other sources should be used. 2. Data to be gathered should directly relate to the identified problems. 3. The client should be informed about the source being used for data collection. In certain cases, his permission should be sought before certain kinds of information are obtained. 4. Data collection is a continuous process, but it is the collection, organization and synthesis of such data that is especially critical to the definition of the problem and setting of goals. 5. The type of client and the general nature of the problem can guide the worker on the type of data that should be collected and how much. 36. Ecomap and Genogram uses ___________ to show interconnections and relationship dynamics a. Lines and symbols b. Graphs c. Map d. diagram 36. Ecomap and Genogram uses ___________ to show interconnections and relationship dynamics a. Lines and symbols b. Graphs c. Map d. diagram 37. The following are the most common reasons for terminating the client worker relationship except for: a. When the goal set by worker and the client are not reached b. When, after a reasonable period of time, there has been very little movement toward the attainment of the goals formulated, and the prospect for any change in the situation is held unlikely c. When the agency does not have the resources needed by the client or the worker does not get her agency’s approval to provide the services needed by the client d. When for one reason or another, the worker must leave the agency 37. The following are the most common reasons for terminating the client worker relationship except for: a. When the goal set by worker and the client are not reached b. When, after a reasonable period of time, there has been very little movement toward the attainment of the goals formulated, and the prospect for any change in the situation is held unlikely c. When the agency does not have the resources needed by the client or the worker does not get her agency’s approval to provide the services needed by the client d. When for one reason or another, the worker must leave the agency 38. The ability to perceive sensitively and accurately the inner feelings of the client (first dimension of empathy) a. Empathic communication b. Empathic recognition c. Empathic response d. Empathic identification 38. The ability to perceive sensitively and accurately the inner feelings of the client (first dimension of empathy) a. Empathic communication b. Empathic recognition c. Empathic response d. Empathic identification  Empathy involves: 1. Empathic recognition - ability to perceive sensitively and accurately the inner feelings of the client (first dimension of empathy) 2. Empathic communication - ability to express understanding of these feelings in language attuned to the client’s experiencing of the moment (second dimension of empathy)  39. Which of the following are the characterestics of Crisis Intervention? I. Time-limited (2-6 week in duration) II. Crisis-oriented III. Should be available within one week after application or referral for assistance IV. The assessment-planning-intervention is not always followed a. I, II, III b. I, II, IV c. I, III, IV d. II, III, IV  39. Which of the following are the characterestics of Crisis Intervention? I. Time-limited (2-6 week in duration) II. Crisis-oriented III. Should be available within one week after application or referral for assistance 24 - 72 hours IV. The assessment-planning-intervention is not always followed a. I, II, III b. I, II, IV c. I, III, IV d. II, III, IV 40. A casework approach that gives emphasis on giving and receiving help that unites the person with the skills of the worker and the function and services of the agency of which the process involves definition of the services being offered and whether the client can use it. a. Problem solving b. Functional c. Psychosocial d. Crisis Intervention 40. A casework approach that gives emphasis on giving and receiving help that unites the person with the skills of the worker and the function and services of the agency of which the process involves definition of the services being offered and whether the client can use it. a. Problem solving b. Functional c. Psychosocial d. Crisis Intervention Approaches or Model in Casework 1. Direct Provision Model 6. Psycho-social approach 2. Intercession Mediation Model 7. Functional Approach 3. Crisis Intervention Model 8. Behavioral Modification Approach 4. Problem Solving Model 9. Family Intervention Approach 5. Task Centered Model FUNCTIONAL APPROACH Agency service is made available Developed In 1930’2 by the faculty of Pennsylvania school of SW by Jessie Taft, Virginia Robinson and Ruth Smalley Characteristics: 1. Works from the “psychology of growth” not from the psychology of illness. Sees human being capable of modifying himself and his environment 2. Purpose of agency - guides SW’s overall purpose 3. SW viewed as helping process through which agency’s services made available FUNCTIONAL APPROACH A method of engaging the client through relationship essentially one to one in the use of social services towards his/her own and the general social welfare Service being offered helps to give sharpness and focus to the diagnosis or the understanding needed for particular pathological condition for which type of treatment is defined in order to achieve an environment goal. DIRECT PROVISION MODEL Direct administration of existing programs of material aid NOT DOLE OUT Aka Resource Provision Schniederman - GOAL - enhance social functioning through direct provision of material and useful in eliminating or reducing situational deficiencies Activities: 1. Case by case involvement in study and evaluation process. 2. Determination of eligibility 3. Judgment that the provision of service promote client interest Ex: Family - Balik Probinsya Program, Financial Assistance INTERCESSION MEDIATION MODEL Process of negotiating service jungle for clients, singly or groups. Connects the client to need services, takes partisan interest in the client and his cause Advocacy on securing benefits Activities: Argue, debate, bargain, negotiate, manipulate the environment in behalf of the client Ex: working women - asking for the employee’s compensation Juvenile offenders, illegal detained, neglected prisoners and slum dwellers PROBLEM SOLVING APPROACH - HELEN HARRIS PERLMAN Person is being helped in relation to what is focused to be stressful In order to cope with the problem No special target group Elements: Person - client Problem - need Place - agency Process - helping relationship PSYCHO-SOCIAL APPRAOCH Organismic approach Concerned both in inner realities of human beings and the social context in which they live. Helped in the context of interaction in the internal and external worlds Worker engaged in fact-gathering and come with professional opinion called DIAGNOSIS or TREATMENT Proponent: Mary Richmond, Marion Kenworthy, Bersey Libbey and Gordon Hamilton PSYCHO-SOCIAL APPRAOCH Procedures (Hollis) 1. Sustaining - supportive 2. Direct Influence - giving advice 3. Catharsis and Ventilation - discharge of pent-up feelings and emotionally charged memories 4. Reflective Consideration of the current person - situation configuration 5. Encouragement of client to reflect on dynamics of his response patters or tenancies 6. Encouragement of client to think about the development of response patterns or tendencies PSYCHO-SOCIAL APPRAOCH Process 1. Initial Phase 2. Assessment of client in his situation Diagnosis a. Dynamic - examination aspects of client’s personality b. Etiology - cause/origin of difficulty c. Classificatory - classify various aspect of client’s functioning Treatment a. Direct - Client b. Indirect - environment of the client, modification of client situation BEHAVIORAL MODIFICATION Helping learn new behaviors and eliminating ways of behaving Process 1. Initial Phase 2. Implementation 3. Evaluation and Termination 4. Termination 3 elements of social learning 1. Target Behavior - focus of intervention 2. Antecedent Behavior - occur prior from the problem behavior 3. Consequent behavior - occur after the problem behavior BEHAVIORAL MODIFICATION SW Roles: 1. Direct Modifier - agent of modification 2. Behavioral Instigator - worker influence situation (reward system) 3. Teacher - teaches behavioral modification 41. One of the following is a dynamic interaction and psychological interplay between the worker and the client with their own particular attitudes and feelings in a particular situation: a. Problem-solving b. Client-worker relationship c. Counseling d. Communication 41. One of the following is a dynamic interaction and psychological interplay between the worker and the client with their own particular attitudes and feelings in a particular situation: a. Problem-solving b. Client-worker relationship c. Counseling d. Communication CLIENT-WORKER RELATIONSHIP Client-worker relationship - empathy is conveyed, care is provided, experiences are shared, belonging is created and the meaning occurs Emotional interaction between people - emotional bond 42. The following except one, are the components of a client’s situation to determine whether a crisis exists and what is its current status a. Hazardous events b. Vulnerable or upset state c. Negative attitude towards life pressure d. Precipitating factor or event 42. The following except one, are the components of a client’s situation to determine whether a crisis exists and what is its current status a. Hazardous events b. Vulnerable or upset state c. Negative attitude towards life pressure d. Precipitating factor or event 43. In GRCM, The skill and principle which seeks to enhance our self awareness and our practice a.Confidentiality b.Reflexivity c.Self determination d.Self awareness 43. In GRCM, The skill and principle which seeks to enhance our self awareness and our practice a.Confidentiality b.Reflexivity c.Self determination d.Self awareness 44. There are many ways to write an assessment statement. The social worker just needs to ensure that the following items except for one. a. Identification of the Problem b. Discussion of the possible interventions c. Immediacy of the problem d. Causes of the problem 44. There are many ways to write an assessment statement. The social worker just needs to ensure that the following items except for one. a. Identification of the Problem b. Discussion of the possible interventions c. Immediacy of the problem d. Causes of the problem 45. Refers to a sharing of one’s self by behaving in a natural, sincere, spontaneous, real, open, and non-defensive manner a. Respect b. Authenticity c. Warmth d. Empathic 45. Refers to a sharing of one’s self by behaving in a natural, sincere, spontaneous, real, open, and non-defensive manner a. Respect b. Authenticity c. Warmth d. Empathic  Respect - arises from genuine feelings of caring for the client Authenticity - genuineness, congrunce, transparency, sincere Warmth - involves acceptance of the equal worth of others Empathic - comprehensive understanding of the client in situation. 46. It is concerned with looking at the processes of the work. Forces worker to find out whether the intervention plan is being implemented as designed. a. Formative Evaluation b. Summative Evaluation c. Descriptive Evaluation d. Qualitative Evaluation 46. It is concerned with looking at the processes of the work. Forces worker to find out whether the intervention plan is being implemented as designed. a. Formative Evaluation b. Summative Evaluation c. Descriptive Evaluation d. Qualitative Evaluation EVALUATION Formative Evaluation - concerned with looking at the process of the work Summative Evaluation - concerned with the outcome or effectiveness 47. The following are the purpose of interview as a tool or technique use in casework practice except for: a. to help people explore their situation to increase their understanding of it and to identify client resources and strengths b. To help individual arrive at the right solution of his problem c. To obtain information d. None of the above 47. The following are the purpose of interview as a tool or technique use in casework practice except for: a. to help people explore their situation to increase their understanding of it and to identify client resources and strengths b. To help individual arrive at the right solution of his problem c. To obtain information d. None of the above  Objective/Purposes of Interview: To obtain information To give help to individual To help individual arrive at the right solution of his problem To know the goal for particular interview. Primary objectives of interviewing are to help people explore their situation to increase their understanding of it and to indentify client resources and strengths (Woodside &McClam, 2006)  INTERVIEW It is used specifically to extract information, give therapy, resolve disagreement, consider undertaking (Brill, as cited by de Guzman, 198) The general purposes of social work interviews can be described as informational (to make a case study), diagnostic (to arrive at an appraisal) and therapeutic (to effect change). (Kadushin, 1983) THE INTERVIEW PROCESS The Beginning The Middle The End The Beginning ○ Is a time to establish a common understanding between the case manager and the applicant. ○ The beginning is also the opportunity to respond to any questions that the applicant may have about the agency and its services and policies Important activities that may occur during the stage: ○ Greeting the client; ○ Establishing the focus by discussing the purpose; ○ Clarifying roles; ○ And exploring the problem that has precipitated the application for services. The Middle ○ Is the continuation of the beginning process, through sharing and considering feelings, behaviors, events, and strengths. ○ it is devoted to developing the focus of the relationship between the case manager and the applicant. ○ Assessment, planning, and implementation also take place at this time. The End ○ A summary provides closure by describing what has taken place during the interview and identifying what will follow. 48. When the client system speaks in vague general terms, it is necessary for generalist to determine if he or she correctly understood the thought, feeling or experience conveyed by the client, action or target system. This techniques in this interview calls for: a. Open-ended questions b. Clarification questions c. Confrontation d. Close ended questions 48. When the client system speaks in vague general terms, it is necessary for generalist to determine if he or she correctly understood the thought, feeling or experience conveyed by the client, action or target system. This techniques in this interview calls for: a. Open-ended questions b. Clarification questions c. Confrontation d. Close ended questions Open-ended questions - allows expression of feelings, enables to client to define, discuss or answer the question in any way he choose Close ended questions - calls for specific answer, yes or no - to gain factual information Clarification questions - clarify vague or ambiguous thoughts, feelings or behavior by asking the client to restate what he said 49. Which of the following is not a good practice in writing up a case? a. Include everything important as said by the caseworker b. Give a clear account of the client’s difficulties c. Record any line of actions the case worker may have agreed to follow d. Make the case record as lengthy and detailed as possible 49. Which of the following is not a good practice in writing up a case? a. Include everything important as said by the caseworker b. Give a clear account of the client’s difficulties c. Record any line of actions the case worker may have agreed to follow d. Make the case record as lengthy and detailed as possible  Other Tips for Writing a Case Study 1. Follow agency protocols and standards. 2. Apply social work professional writing. 3. Use clear descriptive words, use behavioral terms 4. Indicate notes based on your observations. 5. Employ appropriate tools 6. Collect meaningful and relevant data 7. Cite the source of information. 8. Avoid making conclusive assessments 9. Organize data in a coherent structure 10. Be consistent 50. This perspectives believes to have an effect of increasing client motivation, elevating the client’s sense of hope and self-confidence, illness or disability can impose limitations on the person’s functioning, these can become a source of personal strength and opportunity thus the professional helping relationship is collaborative in nature and practitioner role is primarily of a consultant: a. generalist perspective b. strengths perspective c. ecosystem perspective d. ethnic-sensitive perspective 50. This perspectives believes to have an effect of increasing client motivation, elevating the client’s sense of hope and self-confidence, illness or disability can impose limitations on the person’s functioning, these can become a source of personal strength and opportunity thus the professional helping relationship is collaborative in nature and practitioner role is primarily of a consultant: a. generalist perspective b. strengths perspective c. ecosystem perspective d. ethnic-sensitive perspective  Strengths-Based Practice Principle The following practice principles may be helpful to keep in mind in helping people: —Focus on client strengths, resources, coping abilities that make them capable of change and active participants in the change process. —Put clients in charge of the helping process. —Worker and client continually evaluate client’s progress, i.e., whether the issues or concerns for which help was sought have improved Situation 1 – A 13-year-old girl came to the municipal hall and reported that she had escaped from a night club in a nearby town. There are eight (8) other young girls from her province in the club. The girls are not allowed to go out of the club and are forced to have sex with customers. 51. What social work principle is BEST applicable in this case to safeguard the identity of the girl? A. Individualization B. Participation C. Confidentiality D. Self-determination Situation 1 – A 13-year-old girl came to the municipal hall and reported that she had escaped from a night club in a nearby town. There are eight (8) other young girls from her province in the club. The girls are not allowed to go out of the club and are forced to have sex with customers. 51. What social work principle is BEST applicable in this case to safeguard the identity of the girl? A. Individualization B. Participation C. Confidentiality D. Self-determination 52. What intervention can BEST be provided to the girl by the social worker to help her recover from her unpleasant experience? A. Leadership training B. Livelihood opportunities C. Psycho-social intervention D. Awareness session on gender 52. What intervention can BEST be provided to the girl by the social worker to help her recover from her unpleasant experience? A. Leadership training B. Livelihood opportunities C. Psycho-social intervention D. Awareness session on gender 53. Where can the girl stay to ensure her safety? A. At the Barangay Hall B. Municipal hall under the supervision of the local government unit C. At the police station D. Safe houses as identified by the social worker in coordination with the police 53. Where can the girl stay to ensure her safety? A. At the Barangay Hall B. Municipal hall under the supervision of the local government unit C. At the police station D. Safe houses as identified by the social worker in coordination with the police 54. Who can order the closure of the nightclub after conducting a rescue operation of the eight other girls? A. Social Worker B. Chief of Police C. Barangay Captain D. Office of the Mayor 54. Who can order the closure of the nightclub after conducting a rescue operation of the eight other girls? A. Social Worker B. Chief of Police C. Barangay Captain D. Office of the Mayor 55. How will the social worker handle this case with the media? A. Allow the media to take photograph of the girl B. Not to allow the media to talk directly to the girl for her protection C. Allow the media to interview the girl D. Cooperate with the media and provide them vital information about the girl 55. How will the social worker handle this case with the media? A. Allow the media to take photograph of the girl B. Not to allow the media to talk directly to the girl for her protection C. Allow the media to interview the girl D. Cooperate with the media and provide them vital information about the girl Situation 2 – Priscilla, 17 years old, was turned-over to a child-caring institution after she was intercepted in Sorsogon from an illegal recruiter who was bound for Manila. She was lured to work in a restaurant in Manila. 56. As a social worker, how will you start the helping process using social casework? A. Refer the child for other services B. Contact the family and return the child C. Conduct an intake interview D. Plan for a social casework program Situation 2 – Priscilla, 17 years old, was turned-over to a child-caring institution after she was intercepted in Sorsogon from an illegal recruiter who was bound for Manila. She was lured to work in a restaurant in Manila. 56. As a social worker, how will you start the helping process using social casework? A. Refer the child for other services B. Contact the family and return the child C. Conduct an intake interview D. Plan for a social casework program 57. Based on the case of hand, what activity is part of the FIRST phase in the helping process? A. Prepare the client to implement her goals B. Discuss goals and interventions C. Intake interview with the client D. Client provides feedback 57. Based on the case of hand, what activity is part of the FIRST phase in the helping process? A. Prepare the client to implement her goals B. Discuss goals and interventions C. Intake interview with the client D. Client provides feedback 58. What is the social worker’s role in preparing the rescued, trafficked child for casework? A. Conduct feedback sessions on the achievement of the goals B. Prepare the social case study of the client C. Develop the treatment plan D. Facilitate communication wherein the client can express her concern 58. What is the social worker’s role in preparing the rescued, trafficked child for casework? A. Conduct feedback sessions on the achievement of the goals B. Prepare the social case study of the client C. Develop the treatment plan D. Facilitate communication wherein the client can express her concern 59. As the social worker, how will you help the rescued child to be reintegrated with her family? A. Coordinate with the national Department of Social Welfare and Development for assistance B. Allow the child to travel by herself back to her family. C. Send letter to her family informing them about the rescue of their child. D. Coordinate with the Local Social Welfare Office where the family resides 59. As the social worker, how will you help the rescued child to be reintegrated with her family? A. Coordinate with the national Department of Social Welfare and Development for assistance B. Allow the child to travel by herself back to her family. C. Send letter to her family informing them about the rescue of their child. D. Coordinate with the Local Social Welfare Office where the family resides 60. How is the skill in using agency and community resources evident in this case? A. Using records to help the client review her experiences B. Making use of specialized services by means of referral C. Helping the client develop the programs D. Designing appropriate programs to solve the different problems/needs of the client 60. How is the skill in using agency and community resources evident in this case? A. Using records to help the client review her experiences B. Making use of specialized services by means of referral C. Helping the client develop the programs D. Designing appropriate programs to solve the different problems/needs of the client Situation 3 – Yolanda is 27 years old. With two children ages 3 and 5. She got married six years ago. Her husband is a construction worker overseas with a two-year contract. He managed to visit his family once during a yuletide season and decided to extend his contract for another fouryear term. Previously, Yolanda received regular monthly cash support from her husband, but during the last six months, she never received any cash and no word from him. She learned from a distant relative that her husband has returned back in the country and stays with another woman. She is confused and could not understand the reason on the actions of her husband. 61. What social work intervention can be BEST applied in helping YOLANDA? A. Psychiatric evaluation B. Casework C. Group work D. Psychological test Situation 3 – Yolanda is 27 years old. With two children ages 3 and 5. She got married six years ago. Her husband is a construction worker overseas with a two-year contract. He managed to visit his family once during a yuletide season and decided to extend his contract for another fouryear term. Previously, Yolanda received regular monthly cash support from her husband, but during the last six months, she never received any cash and no word from him. She learned from a distant relative that her husband has returned back in the country and stays with another woman. She is confused and could not understand the reason on the actions of her husband. 61. What social work intervention can be BEST applied in helping YOLANDA? A. Psychiatric evaluation B. Casework C. Group work D. Psychological test 62. What will you do to be able to come up with an objective assessment of the situation of Yolanda? A. Locate the parents of Yolanda for an interview B. Interview her and gather pertinent information C. Locate her husband and interview him D. Interview Yolanda’s children 62. What will you do to be able to come up with an objective assessment of the situation of Yolanda? A. Locate the parents of Yolanda for an interview B. Interview her and gather pertinent information C. Locate her husband and interview him D. Interview Yolanda’s children 63. What is the current support system of Yolanda? A. Neighbor B. Friend C. Her children D. Unclear, need to be explored 63. What is the current support system of Yolanda? A. Neighbor B. Friend C. Her children D. Unclear, need to be explored 64. What is the presenting problem of Yolanda? A. Tuition fees of her children B. Financial difficulty C. Missing husband D. Payment for home utilities 64. What is the presenting problem of Yolanda? A. Tuition fees of her children B. Financial difficulty C. Missing husband D. Payment for home utilities 65. Which of these is your initial assessment about Yolanda? A. Loving mother B. In profound stress C. Loyal and committed to her marriage D. A sincere wife 65. Which of these is your initial assessment about Yolanda? A. Loving mother B. In profound stress C. Loyal and committed to her marriage D. A sincere wife Situation 4 - Lina is a single, pregnant teenager who expressed fear and anxiety over her unplanned pregnancy. She is worried she could not provide for her child: need for child’s medical check-up, buy milk for her baby, jobless and has no other source of support; She does not have anybody to turn to for their daily subsistence; her live-in partner abandoned her; partner’s family with whom she used to live refused to accept her back. She is thinking of giving up her baby for adoption; expressed she does not want to give up her baby but she feels she has no choice. 66. Using the above case, which is the immediate problem? a. has no other source of support b. jobless c. need for child’s medical check-up, buy milk for her baby d. live-in partner abandoned her Situation 4 - Lina is a single, pregnant teenager who expressed fear and anxiety over her unplanned pregnancy. She is worried she could not provide for her child: need for child’s medical check-up, buy milk for her baby, jobless and has no other source of support; She does not have anybody to turn to for their daily subsistence; her live-in partner abandoned her; partner’s family with whom she used to live refused to accept her back. She is thinking of giving up her baby for adoption; expressed she does not want to give up her baby but she feels she has no choice. 66. Using the above case, which is the immediate problem? a. has no other source of support b. jobless c. need for child’s medical check-up, buy milk for her baby d. live-in partner abandoned her 67. Identify the underlying problem? I. Partner’s family with whom she used to live refused to accept her back II. She is thinking of giving up her baby for adoption III. She does not have anybody to turn to for their daily subsistence IV. Her live-in partner abandoned her V. has no other source of support VI. Jobless a. I, II, III, IV, V b. I, III, IV, V, VI c. I, II, IV, V, VI d. II, III, IV, V, VI 67. Identify the underlying problem? I. Partner’s family with whom she used to live refused to accept her back II. She is thinking of giving up her baby for adoption III. She does not have anybody to turn to for their daily subsistence IV. Her live-in partner abandoned her V. has no other source of support VI. Jobless a. I, II, III, IV, V b. I, III, IV, V, VI c. I, II, IV, V, VI d. II, III, IV, V, VI 68. If you are the social worker, which can be the priority problem for work? a. Abandonment by the partner b. No other source if support c. Baby’s need d. Idea of adoption by the mother 68. If you are the social worker, which can be the priority problem for work? a. Abandonment by the partner b. No other source if support c. Baby’s need d. Idea of adoption by the mother 69. Which is the unmet need of Lina? a. Joblessness b. Confusion if to give up child for adoption c. Baby’s need d. Abandonment by the partner 69. Which is the unmet need of Lina? a. Joblessness b. Confusion if to give up child for adoption c. Baby’s need d. Abandonment by the partner 70. What are the blocks to fulfill the needs in Lina’s case? a. Jobless b. Partner’s family with whom she used to live refused to accept her back c. a and b d. a only 70. What are the blocks to fulfill the needs in Lina’s case? a. Jobless b. Partner’s family with whom she used to live refused to accept her back c. a and b d. a only 71. Which speaks of the capacity and motivation of Lina? a. Expressed she does not want to give up her baby but she feels she has no choice b. She is thinking of giving up her baby for adoption c. No source of support d. Joblessness 71. Which speaks of the capacity and motivation of Lina? a. Expressed she does not want to give up her baby but she feels she has no choice b. She is thinking of giving up her baby for adoption c. No source of support d. Joblessness Situation 5 – Your client who undergoes a Multi-Drug Therapy (MDT) treatment applies for a job in a call center located at Quezon City. As a standard procedure, the call center’s HR Officer requested you for information on the health status of your client who is afflicted by a Hansen’s disease. 72. What would be your reason should you choice to withhold the information? A. Just do not like to release B. Hesitant to release the information C. Afraid that the client might retaliate D. Establishment can request the applicant for a medical certificate Situation 5 – Your client who undergoes a Multi-Drug Therapy (MDT) treatment applies for a job in a call center located at Quezon City. As a standard procedure, the call center’s HR Officer requested you for information on the health status of your client who is afflicted by a Hansen’s disease. 72. What would be your reason should you choice to withhold the information? A. Just do not like to release B. Hesitant to release the information C. Afraid that the client might retaliate D. Establishment can request the applicant for a medical certificate 73. What is the LEAST applicable ethical principle in this case? A. Acceptance B. Controlled emotional involvement C. Confidentiality D. Self-determination 73. What is the LEAST applicable ethical principle in this case? A. Acceptance B. Controlled emotional involvement C. Confidentiality D. Self-determination 74. Should you release the information, what ethical principle will be possibly violated? A. Participation B. Confidentiality C. Acceptance D. Individualization 74. Should you release the information, what ethical principle will be possibly violated? A. Participation B. Confidentiality C. Acceptance D. Individualization 75. With whom will you ask permission in releasing the requested information considering that it is highly critical? A. Supervisor B. Client C. Company physician D. Personnel Office 75. With whom will you ask permission in releasing the requested information considering that it is highly critical? A. Supervisor B. Client C. Company physician D. Personnel Office  Situation 6 – Vanessa, 30 years old, is one of the survivors of Typhoon Pablo that badly hit the southern provinces of the country last December 2012. Unfortunately. Vanessa’s husband was declared missing together with her five-year old child as a result of a flashflood that totally destroyed their house. Vanessa and her four (4) other children aged two (2), seven (7), nine (9) and eleven (11), all girls are temporarily staying in an evacuation center provided by the government while waiting for their permanent relocation site which they take another quarter to complete. At the evacuation center, life is difficult for Vanessa and her children. She plans to look for a job. A friend suggests that she applies as domestic helper in Hongkong through a local recruiter who urgently needs applicants for immediate hiring. Vanessa feels desperate on their condition but hopeful and always thinking positively. She hopes to meet and talk to her sister soon. 76. How will you facilitate a professional helping relationship with Vanessa? A. Discuss with Vanessa what actions are most practical for the benefit of her children B. Instruct Vanessa on what she must do step-by-step for her own benefit and to facilitate her immediate deployment overseas C. Assert anti explain to Vanessa that you are the designated social worker to provide all the necessary support for her D. Introduce to Vanessa the “contract” as part of the helping process 76. How will you facilitate a professional helping relationship with Vanessa? A. Discuss with Vanessa what actions are most practical for the benefit of her children B. Instruct Vanessa on what she must do step-by-step for her own benefit and to facilitate her immediate deployment overseas C. Assert anti explain to Vanessa that you are the designated social worker to provide all the necessary support for her D. Introduce to Vanessa the “contract” as part of the helping process 77. What is the presenting problem of Vanessa? A. Immediate medical treatment of her illness B. Where to get some financial assistance to apply as domestic helper C. Educational support for the schooling of her children D. Feeling of anxiety and apprehension on their current situation 77. What is the presenting problem of Vanessa? A. Immediate medical treatment of her illness B. Where to get some financial assistance to apply as domestic helper C. Educational support for the schooling of her children D. Feeling of anxiety and apprehension on their current situation  78. As a social worker, what will be your role in this instance? A. Identify the recruiter and request for discount on the travel processing fee of Vanessa B. Assure Vanessa that you will identify an alternate center for her children when she decides to work overseas C. Assist Vanessa to secure her travel documents for overseas work D. Allow Vanessa to ventilate her feelings, listen to her plans and help her locate her older sister  78. As a social worker, what will be your role in this instance? A. Identify the recruiter and request for discount on the travel processing fee of Vanessa B. Assure Vanessa that you will identify an alternate center for her children when she decides to work overseas C. Assist Vanessa to secure her travel documents for overseas work D. Allow Vanessa to ventilate her feelings, listen to her plans and help her locate her older sister 79. What is the PRIORITY concern of Vanessa? A. She has no experience but she wants to get a job immediately. B. Feel better and be able to apply for a job anywhere C. Hopeful to meet her sister and share what she feels and plans for her family D. Solicit cash from friends and relatives to be able to submit her application for overseas work 79. What is the PRIORITY concern of Vanessa? A. She has no experience but she wants to get a job immediately. B. Feel better and be able to apply for a job anywhere C. Hopeful to meet her sister and share what she feels and plans for her family D. Solicit cash from friends and relatives to be able to submit her application for overseas work 80. Which of these specific signs shows that Vanessa is resilient? A. Every mother like Vanessa always feels positive about their capacity to overcome the challenges of life. B. She thinks positive and hopeful to meet her sister and be able to talk and share her fears and anxieties in life. C. Vanessa has accepted the fate that happened to her family and she wanted to work to earn a living. D. Vanessa is so depressed and is frequently disoriented on what to do with her children. 80. Which of these specific signs shows that Vanessa is resilient? A. Every mother like Vanessa always feels positive about their capacity to overcome the challenges of life. B. She thinks positive and hopeful to meet her sister and be able to talk and share her fears and anxieties in life. C. Vanessa has accepted the fate that happened to her family and she wanted to work to earn a living. D. Vanessa is so depressed and is frequently disoriented on what to do with her children. Situation 7 – William is 9 years old and a native of Leyte. He grew up from the care of his paternal uncle who regularly abused him physically whenever he commits a mistake and when his uncle is drunk. William loves to sing and dance. His uncle feels irritated whenever he sings. One Saturday afternoon, William was severely beaten by his uncle when the latter got drunk. As a result, William decided to escape and he went to Cebu City by taking the boat. In Cebu, William lived on the streets and engaged in stealing to earn and survive. Local police arrested him for stealing some cash at the local market. He was turned over to the social welfare office and was latter referred to a shelter for boys for temporary care. William engaged a fight with his co-ward and he accidentally hit the eye of the latter. 81. What statement pertaining to children living and working on the street is NOT rights based? A. Children are resilient and easily adapt to their environment in the street B. Children staying along major streets must be apprehended by authorities and put to jail. C. They are highly vulnerable when exposed to the hazards of street life. D. They are not considered-in-conflict with the law and they deserve priority assistance. 81. What statement pertaining to children living and working on the street is NOT rights based? A. Children are resilient and easily adapt to their environment in the street B. Children staying along major streets must be apprehended by authorities and put to jail. C. They are highly vulnerable when exposed to the hazards of street life. D. They are not considered-in-conflict with the law and they deserve priority assistance. 82. As a social worker, with whom will you coordinate in designing a program for children living and working on the streets? A. Parents who forced their children to beg on the streets B. Local school board C. Local politicians in the locality D. Local government units, parents, children and local community 82. As a social worker, with whom will you coordinate in designing a program for children living and working on the streets? A. Parents who forced their children to beg on the streets B. Local school board C. Local politicians in the locality D. Local government units, parents, children and local community 83. As a social worker, how will you handle and interact with William? A. Discuss how he felt about the incident and reprimand him B. Coordinate with the local police to discipline William C. Talk to William and listen to his concern on how he felt about the incident D. Scold and remind him of the house rules of the center 83. As a social worker, how will you handle and interact with William? A. Discuss how he felt about the incident and reprimand him B. Coordinate with the local police to discipline William C. Talk to William and listen to his concern on how he felt about the incident D. Scold and remind him of the house rules of the center 84. What factor forced William to escape from the care of his uncle? A. Be independent and to earn cash B. Attractions of the city life and earnings on the streets C. Excitement to travel to the city D. Unpleasant experiences with his uncle 84. What factor forced William to escape from the care of his uncle? A. Be independent and to earn cash B. Attractions of the city life and earnings on the streets C. Excitement to travel to the city D. Unpleasant experiences with his uncle 85. Which rights-based actions can be done to decrease the number of children living and working on the streets? A. Provide regular food and subsidy to these children B. Invest adequate resources for community-based preventive interventions C. Build more centers and institutions for these children D. Increase fund allocation for local social welfare for street dwellers 85. Which rights-based actions can be done to decrease the number of children living and working on the streets? A. Provide regular food and subsidy to these children B. Invest adequate resources for community-based preventive interventions C. Build more centers and institutions for these children D. Increase fund allocation for local social welfare for street dwellers Situation 8 – In a recent study, it is estimated that there are around 240,000 street children living in major urban cities nationwide. Some 50,000 visible street children spend at least four hours or more on the streets with limited access to basic services. They are highly vulnerable to various forms of abuse, exploitations and violence. One main concern of street children families living on the streets is the conduct of “round- up” or “arrest” contrary to what the government authority claims as “rescue.” In a 2009 study by a non-government organization, “rescue” operations in Metro Manila cities are carried-out indiscriminately and for reasons other than child protection. They are undertaken without clear objectives, resulting to ineffective and irrelevant practice of providing assistance to street children and their families. 86. Based on the recent Philippine Report to the United Nations regarding street children, what is one of the concluding observations of the UN committee on the Rights of the Child? A. Street children are nuisance to a locality and must be apprehended by authorities B. Street children are not considered as children-in-conflict with the law. C. They are liabilities of the community and must be sheltered in government or private institutions. D. They are considered as children-in-conflict with the law. 86. Based on the recent Philippine Report to the United Nations regarding street children, what is one of the concluding observations of the UN committee on the Rights of the Child? A. Street children are nuisance to a locality and must be apprehended by authorities B. Street children are not considered as children-in-conflict with the law. C. They are liabilities of the community and must be sheltered in government or private institutions. D. They are considered as children-in-conflict with the law. "children of the street" refers to those who live on the streets without adult supervision. "children on the street" refers to those who beg and do menial work on the streets and return home to contribute towards their families' livelihood 87. What factor may compel children to stay on the streets? A. Play with friends B. Influence of peers C. Violence in the home D. Earn some money 87. What factor may compel children to stay on the streets? A. Play with friends B. Influence of peers C. Violence in the home D. Earn some money 88. Who are the duty-bearers or stakeholders responsible in reaching-out to street children and their families? A. Local social welfare and development offices B. Government agencies, LGUs, NGOs, parents and other organizations with programs for children including local communities C. Irresponsible parents who neglected their children D. Local chief executives and their local councils 88. Who are the duty-bearers or stakeholders responsible in reaching-out to street children and their families? A. Local social welfare and development offices B. Government agencies, LGUs, NGOs, parents and other organizations with programs for children including local communities C. Irresponsible parents who neglected their children D. Local chief executives and their local councils 89. What actions can be done to appropriately respond to the prevalence of street children in major urban centers? A. Increase local social welfare budget for street dwellers B. Provide regular food distribution to street children and their families C. Deputize local barangay police to sustain the conduct of rescue operations D. Policy and program review to identify gaps and be able to formulate rights-based interventions 89. What actions can be done to appropriately respond to the prevalence of street children in major urban centers? A. Increase local social welfare budget for street dwellers B. Provide regular food distribution to street children and their families C. Deputize local barangay police to sustain the conduct of rescue operations D. Policy and program review to identify gaps and be able to formulate rights-based interventions 90. Which of these is the implication of indiscriminate and involuntary rescue of street children and their families by the local authorities? A. Better socio-economic opportunities are provided to the street children and their families. B. Street children are secured from the risks of being abused and exploited on the streets C. Human rights are violated if improperly practiced and when physical force is applied in the process. D. Physical environment of urban areas is improved to attract local and foreign tourists. 90. Which of these is the implication of indiscriminate and involuntary rescue of street children and their families by the local authorities? A. Better socio-economic opportunities are provided to the street children and their families. B. Street children are secured from the risks of being abused and exploited on the streets C. Human rights are violated if improperly practiced and when physical force is applied in the process. D. Physical environment of urban areas is improved to attract local and foreign tourists. Situation 9 – Frank, 5 years old, was referred by his mother for institutionalization. His mother is a solo parent and earns a living by doing laundry. She has two other sons, aged 8 and 3 years old. After a careful evaluation of the case by the social worker, he was accepted at the Reception and Study Center for Children (RSCC). 91. What must be the reason for accepting Frank even if he has still a family? A. His mother is working and unable to take care of him. B. His mother lacks parenting skills to take care of him. C. Frank’s mother is an irresponsible parent. D. Inability of the family to provide for his basic needs. Situation 9 – Frank, 5 years old, was referred by his mother for institutionalization. His mother is a solo parent and earns a living by doing laundry. She has two other sons, aged 8 and 3 years old. After a careful evaluation of the case by the social worker, he was accepted at the Reception and Study Center for Children (RSCC). 91. What must be the reason for accepting Frank even if he has still a family? A. His mother is working and unable to take care of him. B. His mother lacks parenting skills to take care of him. C. Frank’s mother is an irresponsible parent. D. Inability of the family to provide for his basic needs. Reception and Study Center for Children (RSCC). is a 24-hour residential facility that provides social work interventions to children 0-6 years old 92. What statement is TRUE with respect to the institutionalization of Frank? A. Institutionalization is the right intervention for hm whose family is economically handicapped. B. Institutionalization for him is the last resort. C. Community-based service