CAIB 2 Leadership Practices PDF

CAIB 4: Chapter 4 Leading CAIB 2  CAIB 2 Section 1 Leading Leadership Overview Guiding employee activities Creating a high- performance environment Alignment with brokerage’s mission CAIB 2 Components of Effective Leadership D...

CAIB 4: Chapter 4 Leading CAIB 2  CAIB 2 Section 1 Leading Leadership Overview Guiding employee activities Creating a high- performance environment Alignment with brokerage’s mission CAIB 2 Components of Effective Leadership Delegating Motivating Communicating Managing Conflict Managing Change Coaching CAIB 2 Delegating Accomplishing tasks through others Balancing authority and responsibility Communication as the key to successful delegation CAIB 2  Clear communication of tasks and expectations Ongoing information Importance of exchange Communication in Delegation Clarifying scope of authority and responsibility CAIB 2 Delegation Lack of Imbalance of Micromanaging direction or authority and Pitfalls oversight responsibility CAIB 2 Motivating Employees Motivation rooted in Awakening internal Aligning employee needs needs and desires motivation with brokerage goals CAIB 2  Job security Basic Recognition and appreciation Motivational Good working conditions Needs CAIB 2  What Motivates Employees? CAIB 2 Effective Communication Interactive exchange of information Clear and concise communication Follow-up for comprehension CAIB 2 Two-Way Communication Importance of active listening Clarification and feedback Non-verbal cues CAIB 2 Active Listening Clarifying Clarifying meaning and intent Techniques Checking Checking for understanding Listening Listening more than speaking CAIB 2 Non-Verbal Communication Body language Tone and inflection Rate of speech CAIB 2 Stressful Communication ENSURING MESSAGES TESTING FOR REMOVING STRESSORS ARE HEARD UNDERSTANDING IN COMMUNICATION CAIB 2 Managing Conflict Conflict as a natural outcome of teamwork Mediating differences impartially Key conflict resolution strategies CAIB 2 Communication in Conflict Resolution Breakdowns often result from misunderstandings Active listening in conflict resolution CAIB 2 Fostering Mutual Respect Creating a space for open expression Respecting differing viewpoints CAIB 2 Interactive Problem Solving Engaging all parties in solution generation Welcoming all suggestions without judgment CAIB 2 Win-Win Solutions Solutions that benefit all parties Employee satisfaction in resolution CAIB 2 Managing Change Managing Change as a employee constant in resistance to brokerages change CAIB 2 Reasons Employees Resist Change Tradition Past failures Lack of time or prioritization Uncertainty about the future CAIB 2 Tradition “We’ve always done it this way” mentality Emphasizing the need for flexibility CAIB 2 Overcoming Past Failures Learning from past mistakes Highlighting successful changes CAIB 2 Time Constraints and Priorities Addressing “too much on my plate” concerns Viewing change as an investment in the future CAIB 2  Employees’ fear of the Managing unknown Future Uncertainty Encouraging proactive change management CAIB 2 Coaching Introducing and Improving job Building positive training employees performance working relationships CAIB 2 The Coaching Assessing performance Process Setting goals Self-evaluation Rewarding Monitoring CAIB 2 Assessing Performance Observing employee behavior Determining skill levels and confidence CAIB 2 Setting Goals Achievable and measurable goals Short-term and long-term objectives CAIB 2 Self-Evaluation Encouraging employee Identifying areas for reflection improvement CAIB 2 Monitoring Progress Regular check-ins Adjusting strategies as needed CAIB 2 Rewarding Success Recognizing achievement Formal and informal rewards CAIB 2 Summary of Leadership Practices Effective delegation Strong communication skills Motivating and coaching teams Managing conflict and change CAIB 2