Business Messages - Customer Service Inquiry

Effective Business Messages: 1. Better Organization 2. Coherent sentences 3. Emphasis on the correct part of the sentence Example n tio Dear Customer Service Representative:...

Effective Business Messages: 1. Better Organization 2. Coherent sentences 3. Emphasis on the correct part of the sentence Example n tio Dear Customer Service Representative: ica GEC has been doing business with Computer Time since I was hired six years ago. Your building was smaller then, and it was located on the un corner of 5th Avenue Anna Nagar and our manager R. S. Sharma was your biggest purchaser. I still remember the day. It was the biggest cheque I mm had ever written. Co Our department has expanded since then and has 15 members. The projector that we bought for our office has been a problem ever since ten we bought it. We have been very careful with the machine and haven’t abused it at all. We are putting in long hours as it is our busy season and rit none of us has the time to spare. W This is the first time we’ve returned anything to your store, and I hope you’ll agree that we deserve a better deal. a hin Sincerely,.Tu Reema Wagh Accounting Head Dr Improve the organization and coherence of the above business message.  Dear Customer Service Representative: Can you please exchange the faulty projector that GEC purchased (Model No.----------) on November 15, 2021? The projection lens started malfunctioning soon after it was installed and we’ve had trouble with it ever since. n We took the lens for repair a couple of times and were told that tio the problem was a loose connection. The service representative ica fixed the lens but in April we had to have it fixed again. Two months back the lens stopped functioning again. un mm Although the repairs have been relatively minor and have been covered by the one-year warranty, we are not satisfied with the Co lens. We would like to exchange it for a similar model from another manufacturer. ten GEC has done business with your store for six years, and we rit look forward to purchasing from you in the future after this W matter is resolved successfully. Please let us know your answer by September 20. a hin Sincerely.Tu Reema Wagh Accounting Head Dr  Refusal Message Dear Thank you for letting us know about your experience with the projector lens you bought last November. We are sorry to hear that the product did not perform correctly. n tio As you know that the merchandise returned to GEC within 30 days is covered under the refund policy. While your item falls out of this ica window, it is still covered under the manufacturer’s warranty. To save un you additional correspondence, I contacted Olympus on your behalf. They have agreed to replace the lens and give the latest model to mm you. Co If this is not a satisfactory solution, please feel free to contact me. ten rit In the meantime, I would like to invite you to visit during our W upcoming November sale which will feature great prices on all the engineering items. a hin Sincerely.Tu Leena Rai Dr Customer Service