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EfficientMiami

Uploaded by EfficientMiami

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pizza restaurant customer complaints service issues business operations

Summary

This document contains messages and reports related to customer complaints, staff issues, and maintenance concerns at a pizza restaurant. It details problems with equipment, employee behavior, and customer service.

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Mega Pizzaplex’s Messages Party Foul Found sitting on a bench in the first area. CUSTOMER COMPLAINT - We paid for the Glam Freddy Mega Deluxe Party Package and Freddy broke down as soon as he got on stage. We paid to have him at the table and sing happy birthday. He was supposed to give her the cake...

Mega Pizzaplex’s Messages Party Foul Found sitting on a bench in the first area. CUSTOMER COMPLAINT - We paid for the Glam Freddy Mega Deluxe Party Package and Freddy broke down as soon as he got on stage. We paid to have him at the table and sing happy birthday. He was supposed to give her the cake! My daughter's birthday has been ruined. I demand a refund. Food Storage Found to the left of the double doors next to the first recharge station. ATTENTION KITCHEN STAFF - All food materials must be securely stored at closing. Chica has been caught eating from the kitchen garbage after hours. The maintenance repairs are costly and will come out of kitchen staff paychecks. – MANAGEMENT Easy Money Found on the edge of the fountain in the Main Lobby. My cousin worked here. He said magnets screw with the ticket machines. Just head up to Faz Pad. You can get down to customer service through the back door and grab a stack of tickets. I'll be waiting for you outside. If you hear any robots, just hide until they leave. You'll be fine. AC Inspection Found on a table in the back of the Faz-Pad. Thank you for contacting Low Budget Building Contractors. We have done a preliminary inspection and find nothing wrong with your ventilation system. The 'loud clanging', 'banging' and 'scraping' noises which were reported don't appear to be reproducable. Call us if it happens again. Invoice attached. – Keith HI DAVE Found on a bench near the lockers at Customer Service. CUSTOMER COMPLAINT - You should fire Dave. He sucks. Night Terrors Found in the men's bathroom outside the Daycare Pick-Up. CUSTOMER COMPLAINT - My son never had sleeping problems. But after spending an evening in the daycare, he refuses to sleep with the lights out anymore! He just cries and cries. And then when I do let him keep the lights on, he wets the bed! Drink Fizzy Faz!!! Found near the area where Chica chases you into the Pizza minigame. COPY FOR APPROVAL: Hey kids! Do you like Fizzy Faz? Think you can drink every flavor of Fizzy Faz in one day? Take the Superstar challenge! Grape, Lemonade, Cherry... Your Fazwatch keeps track of all your purchases. Drink them all. Be first! Be the raddest kid on your block. Stolen Property Found outside a security office next to a lone arcade machine. SECURITY REPORT - Well somehow someone broke into a Rockstar Row display case and stole the wind up Music Man prototypes. The case was smashed and there's glass on the floor but no sign of a break in. Nothing else seems to be missing. I have absolutely no idea how they got into the building and there's nothing on the security footage. Now what should I do? Should I call the police and report a break in? – Vanessa Understudy Found in the rehearsal room underneath the bleachers. MANAGEMENT REPORT - With Bonnie out of commission, we are making Monty the new bass player. Parts and Service has already done the proper adjustments. This could be a good thing. Monty could be even more popular than Bonnie. False Alarm Found on a table in an employee room (Level 2 Entry) near the entrance. SECURITY REPORT - A local police officer came by tonight. He said he was responding to an emergency call from someone inside the Pizzaplex. There is no way that is possible. I was the only one here and I certainly didn't make any outside calls. He wanted to look around, but I sent him away. Just another prank call. – Vanessa BEHIND THE MAZE Found in the Monty's Golf security office. MAINTENANCE REPORT - I still can't find what is making all the clanging noise in the AC system. This is the fifth visit this week. If I could reach that stupid vent behind the exercise maze room, I could get to the catwalks over Gator Golf and take a look. Maybe someone who works in Mazercise knows how. CHICA REPORT Found in Chica's green room. ERRANT BEHAVIOR REPORT - Chica's personality chip has always been a bit 'quirky', but the new Pizza Flavored Monty Mystery Mix Slushy Syrup has adverse effects on her programming. She has attacked patrons, employees and S.T.A.F.F. for it. It is recommended that Monty Mystery Mix should be recalled before we're inundated with lawsuits. Monty Mischief Found on the desk in Monty's green room. ERRANT BEHAVIOR REPORT - Monty didn't show up for the main stage performance again. We found him in the same place we always do, the catwalks over Monty Golf. We can't have a repeat of last month. Someone hit the hole in one and the hurricane bucket knocked him down. Both legs were broken and required emergency parts and service work. Chasing cars Found behind the desk in the Information building in Roxy's Raceway. ERRANT BEHAVIOR REPORT - Roxy never misses a race. She must be frying her circuits waiting for the raceway to reopen. Every time there is a test run on the track she gets in the way. If she keeps getting in the way, the track will never get fixed. Re-Theme Found on a pallet near the middle of Roxy Raceway. MANAGEMENT REPORT - The bowling alley needs a re-theme. While most of the Bonnie art was removed, kids keep asking, 'Where's Bonnie?' Do we have an officially approved response? MISSING Found up the stairs next to the first aid station in the Utility Tunnels (you will need Monty's upgrade for this). SECURITY REPORT - 12:24AM - Bonnie is seen leaving his green room in Rockstar Row heading East towards the atrium. 2:40AM - Bonnie enters the East Arcade. 4:12AM - Bonnie enters Monty Golf. THE ANSWER Found underneath Daycare Theatre. "MAZERCISE INSTRUCTIONS - Move blue to the corner. You should be able to work it out from there. Job Security Found in the Mazercise control room. Where is everyone? Leo was the only one who had a copy of the maze control key, but I haven't seen him for months. Maybe that creepy bot knows where the key is. Leo was supposed to train it to work the maze, instead he tricked the bot into doing busy work under the daycare theater. I'll check after the all staff meeting tonight. No Flash Photography Found on the counter of Monty's Gator Grub (inside Monty's Golf). Warning: No flash photography. Items will be confiscated and kept in Monty Golf security office. Hide the mix Found in the Fazer Blast security office. RECALL NOTICE - Please take all Monty Mystery Mix to the frozen ice cream storage behind the Bowling alley. Additional instructions to follow. SAFETY CHECK Found in the back of the ice cream area of Bonnie Bowl. ATTENTION KITCHEN STAFF - Parts and Service is concerned that Chica will suffer heavy damage if she ever gets caught in the trash compactor. Always double check the compactor before use. Do not use the compactor to dispose of pizza, pizza flavored items, or pizza scented materials (especially Monty's Mystery Mix!). Otherwise, her replacement cost will come out of your paycheck. COMPACTOR INSTRUCTIONS Found behind a table in the kitchen from the pizza minigame. SAFETY FIRST - 1) Fill the garbage compactor. 2) Prime the compactor engine by pushing the button in the kitchen storage room (follow the cable). 3) Press the hanging activation button in front of the compactor. IMPORTANT: Make sure all employees and S.T.A.F.F. are clear of the compactor before step 3. BBW MAINT LOG Found on a bench in the Daycare Theatre. MAINTENANCE LOG - The BB World game has been acting up. Customers have complained that it starts to glitch over time. I headed to the theater to fix it and now it's gone. I never saw a move request so it should still be there somewhere. I guess I'll check again after the company meeting. CFF MAINT LOG Found on a display case in Chica's Bakery. MAINTENANCE LOG - Chica Feeding Frenzy in the bakery won't turn off. Even when unplugged, the game just kept running. There is no way it has that much residual charge. AR-CADE MAINT LOG Found in the back area of Chica's bakery. MAINTENANCE LOG - Why is the Monty Golf AR-Cade in the mini golf course? It makes absolutely no sense. It seems to work ok otherwise. PQ1 MAINT LOG Found to the right of Bonnie Bowling. MAINTENANCE LOG - There's a Princess Quest 1 machine somewhere in the building. An actual standup arcade! I guess the devs pulled it from that old mobile game. Why port to arcade? PQ2 MAINT LOG Found in the middle of the storage room connected to the go-kart storage rooms. MAINTENANCE LOG - Princess Quest 2 - Won't boot properly. No idea why! Shuts down when I try to play? Like it's personal. Doesn't matter anyway. I still haven't found PQ1 OUT OF ORDER Found in the Daycare's Starcade. INVENTORY CHECK - There is no record of a PQ3 arcade, yet there is a cabinet tucked away in Fazerblast. Won't work though. Sometimes I hear it in attract mode, but I have never seen a single image displayed. Too creepy. Leave it where it is. At least until I play part 1 and 2. RED FLAG Found in the Glamrock Beauty Salon next to Princess Quest. MAINTENANCE LOG - I did it!. I did what you wanted! I beat parts 1 and 2. Why won't you turn on? What else is there? Tell me! ARCADE CONSPIRACY Found in The Daycare Attendant's room. EXIT INTERVIEW: They are working together. The arcades. They are hiding something. The glitches. Glitch them all at the same time... then the Princess will recognize me. She's testing me. I am not yet worthy. The others are protecting it. Let me stay! I am so close! Just one more night, please! I can save the Princess! NO QUESTIONS ASKED Found on the way to Vanny's room from the winner's elevator in Fazer Blast. NEW HIRE SUMMARY - Head Security Guard. No prior qualifications. Internal reference (name withheld). QUESTION Found in the showers next to the kitchen. Are you going to the staff party? I don't want to stick around after my 14 hr shift, but I don't want to get laid off if I don't show up. All Staff Meeting Found in the Basement 1 hallway. REMINDER TO ALL EMPLOYEES - The all staff meeting is this Thursday night at 11:30PM. All 'service team' attendance is mandatory. There will be cake! PINK SLIP Found in the ice cream storage room. ATTENTION EMPLOYEES - Good news! Due to the success of the S.T.A.F.F. project, we will no longer need nighttime employee coverage. We will be reducing nighttime hours effective immediately. Enjoy the additional time spent with your families. CHICA UPGRADE Found in Parts n' Service next to Chica's upgrade picture. MAINT LOG: CHICA - Don't let her sing! Messes with the navigation of the other bots. Horrible results when she sang during live performance. S.T.A.F.F. bots dropping serving trays, chaos, guest injuries, 12 lawsuits. Experimental voice box test failed. Replacement advised. ROXY UPGRADE Found in Parts n' Service next to Roxy's upgrade picture. MAINT LOG: ROXY - Roxy sees things differently than the others. This upgrade was meant to help her win races. However, there are some side effects. Sometimes she will stare and talk to the other bots through walls. MONTY UPGRADE Found in Parts n' Service next to Monty's upgrade picture. MAINT LOG: MONTY - Montgomery's Claw upgrades allow him to play the bass. Following performances, he mostly uses them to cause damage. The fence repairs are getting costly. TORN PAPER Found before entering the living room in the utility tunnels. Requires both Monty and Chica's upgrades. It is there, you can't see. Alone in the dark. I found the key. BETTER EMPLOYEES Found in the kitchen with Chef Bot. Last week it was Jenkins forgetting to replace the urinal cakes after a single use, yesterday it was Elsa for showing up to work early, today it's me because Lilly H asked for Chicken Alfredo. I said we don't make that here. Her father (guy looked like Sasquatch, btw) demanded to speak to a manager. I get Dennis. Dennis asks me why I don't just get her what she wants. I say we don't have Chicken Alfredo! Dennis fires me on the spot. Jokes on him though - Turns out our new S.T.A.F.F. bots (the 'better employees') aren't programmed to make Chicken Alfredo, so HQ fired him for firing me. Sweet revenge. Thanks, Lilly! NIGHT SHIFT Found on the center table in the Super Starcade. EXIT INTERVIEW - Of course, I got stuck in the arcade. Every time I exit the Security Office, I get locked out. If it's not my low clearance level, then I need a stupid Party Pass. I'm on the security team. Shouldn't I have access to everything? I swear, those things are messing with me. This place is not safe. Give me my $100 and I'll go. RECYCLED PIZZA? Found in one of the party rooms outside the Daycare. CUSTOMER COMPLAINT - The pizza we ordered was weird. Some pieces were different sizes or didn't fit together. One slice even had different toppings. Did you recycle the old pizza from the trash? I am never coming back here unless I am given some sort of major discount. - Angry Mom SORE WINNER Found to the right of the old elevator in Roxy Raceway. Roxy did it again. Another braindead S.T.A.F.F. bot decapitated because it got in her way on the racetrack. I'm getting really sick of trudging over to West Arcade to fix these things. Why isn't there a S.T.A.F.F. repair station any closer? At least I have an extra Dance Pass so I won't get locked out again. TEST DRIVERS WANTED Found to the left of the Driver Assist. EQUIPMENT REQUEST - We are running out of test bots for the raceway. At this point we are down to a single Driver Assist bot. For safe keeping, we are storing it at the back of the raceway near the Northwest stairs. IT IS HAPPENING AGAIN Found at the back of the closed structure in Roxy Raceway. CUSTOMER COMPLAINT - Why did you reopen? Everyone remembers what happened to those kids. SINKHOLE Found in front of the trophies in Roxy Raceway. CONSTRUCTION UPDATE - Every day there's a new problem. We pour a new section of track and as soon as it dries, we start to see cracks. I am worried we are building over a sinkhole here. Before construction was approved, there was a site evaluation, right? POWER DRAIN Found in the Roxy Raceway locker room. CONSTRUCTION UPDATE - We keep getting these brown outs so I got fed up and did a little investigation. It looks like something is drawing a massive amount of power from the worksite. We've traced a high voltage cable that disappears right into the foundation. There is definitely something under us. We're going to bore back into the foundation and find out what it is. OLD ELEVATOR Found inside the old elevator. CONSTRUCTION UPDATE - Today, we broke through the foundation and found what looks like an old elevator shaft. Someone must have known about this, right? There's something down there pulling power. I'm taking a team down in the morning to check it out. MARKED FOR DELETION Found in the small office next to the kitchen from the pizza minigame. INTERVIEW NOTES - As requested, here are my notes on today's Chief Security Officer interview. While Vanessa seemed eager and bright, she doesn't appear to have any relevant background experience. I realize the recommendation came from the top, but we need someone who has run security for a facility of this scale. I do not recommend her for this position. ULTIMATE PARTY HOST Found in the West Arcade's security office, where you repair the Driver Assist's head. Congratulations on your installation of the new and improved DJMM. The DJMM features eons of musical enjoyment using a patented technique called 'improv' (royalty free!). No two songs are ever the same. Save a fortune on cleanup! Using a series of connected tubes, the DJMM can run cleaning routines between set lists. If the need ever arises, activate the new 'bouncer mode'. (Warning: Bouncer mode still under development. use of the bouncer mode will void your warranty.) Hello Gregory Automatically given to the player by Glamrock Freddy. Hello, Gregory. It is me, Freddy. I will escort you to the main entrance. However, I am unable to leave this room. You should have no problem. There is a button on the wall that will open the door to the back room. I will make it accessible to you now.

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